Period
to 17 November 2017

The median contractor rate for a 2nd Line Support Technician was £150 per day in advertised job vacancies in the South East during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Technician
England > South East
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 366 380 388
Rank change year-on-year +14 +8 -29
Contract jobs requiring a 2nd Line Support Technician 11 2 7
As % of all contract IT jobs advertised in the South East 0.065% 0.012% 0.036%
As % of the Job Titles category 0.069% 0.013% 0.038%
Number of daily rates quoted 4 1 3
South East median daily rate £150 £150 £100
Median daily rate % change year-on-year - +50.00% -42.86%
10th Percentile £125 £150 £90
90th Percentile £244 £150 £119
England median daily rate £140 £143 £133
% change year-on-year -1.75% +7.55% -17.19%
Number of hourly rates quoted 7 1 2
South East median hourly rate £14.50 £11.25 £12.00
Median hourly rate % change year-on-year +28.89% -6.25% -20.00%
10th Percentile £12.00 £10.13 £11.00
90th Percentile £17.10 £12.38 £13.00
England median hourly rate £14.50 £11.25 £12.00
% change year-on-year +28.89% -6.25% -20.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15922 15769 18594
% of contract IT jobs with a recognized job title 94.51% 93.99% 94.94%
Number of daily rates quoted 9446 9385 10896
South East median daily rate £415 £400 £388
Median daily rate % change year-on-year +3.75% +3.23% +7.64%
10th Percentile £240 £226 £230
90th Percentile £575 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 645 783 927
South East median hourly rate £18.00 £19.44 £18.00
Median hourly rate % change year-on-year -7.38% +7.97% +12.50%
10th Percentile £10.75 £10.25 £10.25
90th Percentile £48.75 £48.75 £47.35
England median hourly rate £18.70 £18.38 £17.98
% change year-on-year +1.77% +2.20% +8.97%

2nd Line Support Technician
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Technician in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Technician in the South East.

Contractor daily rate trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing 2nd Line Support Technician in the South East over the 6 months to 17 November 2017.

Contractor daily rate histogram for 2nd Line Support Technician in the South East

2nd Line Support Technician
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Technician in the South East.

Contractor hourly rate trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Technician within the South East region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -4 5 £170 +13.33%
Berkshire - 5 £170 -
Surrey - 5 £190 -
Hampshire +9 1 £125 -
2nd Line Support Technician
England

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 November 2017, 2nd Line Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 2nd Line Support Technician in the job title.

1 11 (100.00%) Windows
2 8 (72.73%) Active Directory
2 8 (72.73%) Windows 7
3 5 (45.45%) Windows Server 2012
3 5 (45.45%) Blackberry
3 5 (45.45%) Microsoft
3 5 (45.45%) Citrix
3 5 (45.45%) ITIL
4 4 (36.36%) MCP
4 4 (36.36%) Microsoft Office
4 4 (36.36%) Eclipse
4 4 (36.36%) Microsoft Certification
4 4 (36.36%) MCSE
4 4 (36.36%) Mitel
4 4 (36.36%) Skype
5 3 (27.27%) Security Monitoring
5 3 (27.27%) Security Operations
5 3 (27.27%) McAfee ePO
5 3 (27.27%) Server Patching
5 3 (27.27%) Software Distribution
5 3 (27.27%) SharePoint Server
5 3 (27.27%) SC Cleared
5 3 (27.27%) DV Cleared
5 3 (27.27%) Security Cleared
5 3 (27.27%) Windows Server 2003
5 3 (27.27%) Internet
5 3 (27.27%) McAfee
5 3 (27.27%) SharePoint
5 3 (27.27%) IIS
6 2 (18.18%) Office 365

2nd Line Support Technician Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (27.27%) IIS
1 3 (27.27%) SharePoint
1 3 (27.27%) SharePoint Server
Applications
1 4 (36.36%) Microsoft Office
2 1 (9.09%) Microsoft Excel
Cloud Services
1 2 (18.18%) Office 365
Communications & Networking
1 4 (36.36%) Skype
2 3 (27.27%) Internet
3 1 (9.09%) ADSL
3 1 (9.09%) DHCP
3 1 (9.09%) DNS
3 1 (9.09%) VoIP
Development Applications
1 4 (36.36%) Eclipse
Miscellaneous
1 5 (45.45%) Blackberry
Operating Systems
1 11 (100.00%) Windows
2 8 (72.73%) Windows 7
3 5 (45.45%) Windows Server 2012
4 3 (27.27%) Windows Server 2003
5 2 (18.18%) Windows 10
6 1 (9.09%) Android
6 1 (9.09%) Apple iOS
6 1 (9.09%) Mac OS
6 1 (9.09%) Windows 8
6 1 (9.09%) Windows Server
Processes & Methodologies
1 5 (45.45%) ITIL
2 3 (27.27%) Security Monitoring
2 3 (27.27%) Security Operations
2 3 (27.27%) Server Patching
2 3 (27.27%) Software Distribution
3 1 (9.09%) Asset Management
3 1 (9.09%) Incident Management
3 1 (9.09%) ITIL V3
3 1 (9.09%) Problem Management
3 1 (9.09%) Service Delivery
Qualifications
1 4 (36.36%) MCP
1 4 (36.36%) MCSE
1 4 (36.36%) Microsoft Certification
2 3 (27.27%) DV Cleared
2 3 (27.27%) SC Cleared
2 3 (27.27%) Security Cleared
System Software
1 8 (72.73%) Active Directory
2 2 (18.18%) XenApp
2 2 (18.18%) XenDesktop
Systems Management
1 3 (27.27%) McAfee ePO
Vendors
1 5 (45.45%) Citrix
1 5 (45.45%) Microsoft
2 4 (36.36%) Mitel
3 3 (27.27%) McAfee
4 1 (9.09%) Apple
4 1 (9.09%) Dell
4 1 (9.09%) HP
4 1 (9.09%) NetApp
4 1 (9.09%) ServiceNow