Period
to 17 November 2017

The median annual salary for a 2nd Line Support Technician was £24,000 in advertised job vacancies in the South East during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician
England > South East
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 535 585 624
Rank change year-on-year +50 +39 -10
Permanent jobs requiring a 2nd Line Support Technician 24 13 30
As % of all permanent IT jobs advertised in the South East 0.078% 0.037% 0.070%
As % of the Job Titles category 0.081% 0.038% 0.072%
Number of salaries quoted 23 12 29
South East median annual salary £24,000 £25,000 £25,000
Median salary % change year-on-year -4.00% - +8.70%
10th Percentile £18,750 £21,250 £20,000
90th Percentile £27,250 £29,000 £29,500
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% -4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29566 34125 41527
% of permanent IT jobs with a recognized job title 96.61% 96.97% 96.89%
Number of salaries quoted 24692 28612 34601
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

2nd Line Support Technician
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Technician in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician in the South East.

Salary trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the South East region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey - 9 £24,000 -
Kent - 8 £21,500 -
Berkshire +46 5 £24,500 +3.16%
Thames Valley +32 5 £24,500 -2.00%
Hampshire 0 1 £27,500 +17.02%
East Sussex - 1 £26,000 -
2nd Line Support Technician
England

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 November 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support Technician in the job title.

1 22 (91.67%) Windows
2 17 (70.83%) Active Directory
3 12 (50.00%) Windows Server
4 11 (45.83%) Microsoft
5 10 (41.67%) Microsoft Office
6 9 (37.50%) MS Exchange
6 9 (37.50%) Windows Server 2008
6 9 (37.50%) Windows Server 2012
7 8 (33.33%) Office 365
7 8 (33.33%) Windows 7
8 6 (25.00%) Windows 8
9 5 (20.83%) AS400
10 4 (16.67%) Manufacturing
10 4 (16.67%) VMware
10 4 (16.67%) DHCP
10 4 (16.67%) MCP
10 4 (16.67%) A+ Certification
10 4 (16.67%) DBS Check
10 4 (16.67%) Network Monitoring
11 3 (12.50%) SLA
11 3 (12.50%) ITIL
11 3 (12.50%) LAN
11 3 (12.50%) Microsoft Excel
11 3 (12.50%) Telecoms
12 2 (8.33%) Finance
12 2 (8.33%) Stakeholder Management
12 2 (8.33%) Wireless
12 2 (8.33%) Risk Management
12 2 (8.33%) Electronics
12 2 (8.33%) Programme Management

2nd Line Support Technician Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (37.50%) MS Exchange
2 2 (8.33%) SharePoint
3 1 (4.17%) Exchange Server 2007
3 1 (4.17%) Exchange Server 2010
Applications
1 10 (41.67%) Microsoft Office
2 3 (12.50%) Microsoft Excel
3 2 (8.33%) Microsoft PowerPoint
3 2 (8.33%) MS Visio
Business Applications
1 2 (8.33%) Dynamics CRM
Cloud Services
1 8 (33.33%) Office 365
2 1 (4.17%) Azure Active Directory
2 1 (4.17%) Microsoft Azure
Communications & Networking
1 4 (16.67%) DHCP
2 3 (12.50%) LAN
3 2 (8.33%) DNS
3 2 (8.33%) IP Telephony
3 2 (8.33%) Structured Cabling
3 2 (8.33%) WAN
3 2 (8.33%) Wireless
4 1 (4.17%) Unified Communications
Database & Business Intelligence
1 2 (8.33%) SQL Server
2 1 (4.17%) SQL Server 2008
2 1 (4.17%) SQL Server 2012
General
1 4 (16.67%) Manufacturing
2 3 (12.50%) Telecoms
3 2 (8.33%) Electronics
3 2 (8.33%) Finance
3 2 (8.33%) Marketing
Libraries, Frameworks & Software Standards
1 2 (8.33%) XML
Miscellaneous
1 5 (20.83%) AS400
2 2 (8.33%) Analytical Skills
3 1 (4.17%) Blackberry
3 1 (4.17%) iPad
3 1 (4.17%) iPhone
3 1 (4.17%) iSeries
Operating Systems
1 22 (91.67%) Windows
2 12 (50.00%) Windows Server
3 9 (37.50%) Windows Server 2008
3 9 (37.50%) Windows Server 2012
4 8 (33.33%) Windows 7
5 6 (25.00%) Windows 8
6 2 (8.33%) Apple iOS
7 1 (4.17%) Android
7 1 (4.17%) Windows Mobile
7 1 (4.17%) Windows Server 2003
7 1 (4.17%) Windows XP
Processes & Methodologies
1 4 (16.67%) Network Monitoring
2 3 (12.50%) ITIL
3 2 (8.33%) Business Intelligence
3 2 (8.33%) CRM
3 2 (8.33%) Digital Marketing
3 2 (8.33%) ERP
3 2 (8.33%) Network Management
3 2 (8.33%) Programme Management
3 2 (8.33%) Risk Management
3 2 (8.33%) Stakeholder Management
4 1 (4.17%) Coaching
4 1 (4.17%) Disaster Recovery
4 1 (4.17%) Incident Management
4 1 (4.17%) ITIL V3
4 1 (4.17%) ITSM
4 1 (4.17%) Mentoring
4 1 (4.17%) Mobile Device Management
4 1 (4.17%) Server Patching
4 1 (4.17%) Service Management
Programming Languages
1 2 (8.33%) SQL
Qualifications
1 4 (16.67%) A+ Certification
1 4 (16.67%) DBS Check
1 4 (16.67%) MCP
2 1 (4.17%) MCSA
2 1 (4.17%) Microsoft Certification
Quality Assurance & Compliance
1 3 (12.50%) SLA
System Software
1 17 (70.83%) Active Directory
2 2 (8.33%) VMware Infrastructure
3 1 (4.17%) Hyper-V
3 1 (4.17%) XenApp
Vendors
1 11 (45.83%) Microsoft
2 4 (16.67%) VMware
3 2 (8.33%) Apple
3 2 (8.33%) SAP
4 1 (4.17%) Cisco
4 1 (4.17%) Citrix
4 1 (4.17%) IBM
4 1 (4.17%) LANDesk