The median annual salary for a 2nd Line Support Technician was £20,250 in advertised job vacancies in the South East during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Second Line Support Technician
England / South East
Rank 382 444 444
Rank change year-on-year +62 0  
Permanent jobs requiring a 2nd Line Support Technician 13 11 12
As % of all permanent IT jobs advertised in the South East 0.088% 0.057% 0.058%
As % of the Job Titles category 0.091% 0.059% 0.060%
Number of salaries quoted 13 11 12
Median salary £20,250 £23,508 £23,750
Median salary % change year-on-year -13.85% -1.01%  
90% offered a salary of more than £19,000 £20,000 £18,650
10% offered a salary of more than £25,400 £24,500 £26,000
UK excluding London median salary £22,000 £23,000 £23,500
% change year-on-year -4.34% -2.12%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14278 18611 19980
As % of all permanent IT job vacancies advertised in the South East 96.48% 96.65% 97.00%
Number of salaries quoted 11924 15869 16106
Median salary £43,500 £42,500 £42,500
Median salary % change year-on-year +2.35% -  
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Technician
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 2nd Line Support Technician in the job title.

Job vacancy trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician in the South East.

Salary trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the South East region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire - 6 £20,250 -
Kent +23 4 £19,000 -22.44%
Oxfordshire - 3 £23,000 -
2nd Line Support Technician
England

2nd Line Support Technician Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 26 March 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support Technician in the job title.

1 16 (84.21%) Active Directory
2 14 (73.68%) Windows
3 13 (68.42%) Microsoft
4 11 (57.89%) MS Exchange
5 10 (52.63%) VMware
5 10 (52.63%) Windows Server
6 9 (47.37%) Microsoft Certification
7 8 (42.11%) SLA
7 8 (42.11%) Hyper-V
8 7 (36.84%) MS Office
9 6 (31.58%) TCP/IP
9 6 (31.58%) VMware Infrastructure
10 5 (26.32%) Office 365
10 5 (26.32%) Windows Server 2008
10 5 (26.32%) VPN
10 5 (26.32%) MCP
10 5 (26.32%) Citrix
10 5 (26.32%) Apple
11 4 (21.05%) A+ Certification
11 4 (21.05%) DNS
11 4 (21.05%) DHCP
11 4 (21.05%) MS Excel
11 4 (21.05%) Finance
11 4 (21.05%) Service Management
11 4 (21.05%) Change Management
11 4 (21.05%) Windows 7
11 4 (21.05%) Windows Server 2012
11 4 (21.05%) Change Control
12 3 (15.79%) Virtual Environments
12 3 (15.79%) Network+ Certification

2nd Line Support Technician Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (57.89%) MS Exchange
2 1 (5.26%) Exchange Server 2007
2 1 (5.26%) Exchange Server 2010
2 1 (5.26%) Exchange Server 2013
2 1 (5.26%) IBM Notes
Applications
1 7 (36.84%) MS Office
2 4 (21.05%) MS Excel
Cloud Services
1 5 (26.32%) Office 365
Communications & Networking
1 6 (31.58%) TCP/IP
2 5 (26.32%) VPN
3 4 (21.05%) DHCP
3 4 (21.05%) DNS
4 3 (15.79%) LAN
4 3 (15.79%) WAN
5 1 (5.26%) Firewall
5 1 (5.26%) VoIP
Database & Business Intelligence
1 1 (5.26%) SQL Server
General
1 4 (21.05%) Finance
2 1 (5.26%) Electronics
Libraries, Frameworks & Software Standards
1 2 (10.53%) COM
Miscellaneous
1 3 (15.79%) Client/Server
Operating Systems
1 14 (73.68%) Windows
2 10 (52.63%) Windows Server
3 5 (26.32%) Windows Server 2008
4 4 (21.05%) Windows 7
4 4 (21.05%) Windows Server 2012
5 3 (15.79%) Windows Server 2003
5 3 (15.79%) Windows XP
6 2 (10.53%) Apple iOS
6 2 (10.53%) Windows 10
7 1 (5.26%) Android
7 1 (5.26%) Mac OS
Processes & Methodologies
1 4 (21.05%) Change Control
1 4 (21.05%) Change Management
1 4 (21.05%) Service Management
2 3 (15.79%) Virtual Environments
3 1 (5.26%) Business Continuity
3 1 (5.26%) ITIL
3 1 (5.26%) Mentoring
3 1 (5.26%) Network Design
3 1 (5.26%) Service Delivery
Programming Languages
1 2 (10.53%) SQL
2 1 (5.26%) PHP
Qualifications
1 9 (47.37%) Microsoft Certification
2 5 (26.32%) MCP
3 4 (21.05%) A+ Certification
4 3 (15.79%) Network+ Certification
5 1 (5.26%) CCNA
5 1 (5.26%) Cisco Certification
5 1 (5.26%) MCITP
5 1 (5.26%) MCTS
5 1 (5.26%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (42.11%) SLA
System Software
1 16 (84.21%) Active Directory
2 8 (42.11%) Hyper-V
3 6 (31.58%) VMware Infrastructure
4 1 (5.26%) Virtual Desktop
4 1 (5.26%) XenApp
Systems Management
1 3 (15.79%) SCCM
1 3 (15.79%) Systems Management Server (SMS)
2 1 (5.26%) Backup Exec
2 1 (5.26%) Opscode Chef
Vendors
1 13 (68.42%) Microsoft
2 10 (52.63%) VMware
3 5 (26.32%) Apple
3 5 (26.32%) Citrix
4 2 (10.53%) Symantec
5 1 (5.26%) Avaya
5 1 (5.26%) Cisco
5 1 (5.26%) Draytek
5 1 (5.26%) IBM
5 1 (5.26%) Lotus
5 1 (5.26%) Mitel
5 1 (5.26%) Polycom
5 1 (5.26%) SonicWALL
5 1 (5.26%) Veeam
5 1 (5.26%) WatchGuard
Milton Keynes
Bluetown Online LTD
Salary: £21500 - £28500 per annum
Posted: 16 days ago