The median annual salary for a 2nd Line Support Technician was £24,750 in advertised job vacancies in the South East during the 3 months to 22 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician
England / South East
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 392 429 450
Rank change year-on-year +37 +21  
Permanent jobs requiring a 2nd Line Support Technician 2 7 19
As % of all permanent IT jobs advertised in the South East 0.014% 0.038% 0.089%
As % of the Job Titles category 0.014% 0.039% 0.092%
Number of salaries quoted 2 5 19
Median salary £24,750 £24,000 £21,000
Median salary % change year-on-year +3.12% +14.28%  
90% offered a salary of more than £22,550 £23,100 £18,500
10% offered a salary of more than £26,950 £28,000 £25,000
UK excluding London median salary £24,064 £24,000 £20,000
% change year-on-year +0.26% +20.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14084 17831 20749
As % of all permanent IT job vacancies advertised in the South East 96.53% 96.94% 97.20%
Number of salaries quoted 11801 15169 16871
Median salary £42,500 £44,000 £42,500
Median salary % change year-on-year -3.40% +3.52%  
90% offered a salary of more than £25,500 £26,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

2nd Line Support Technician
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured 2nd Line Support Technician in the job title.

Job vacancy trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician in the South East.

Salary trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the South East region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire - 1 £27,500 -
Kent - 1 £22,000 -
2nd Line Support Technician
England

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 22 June 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support Technician in the job title.

1 12 (80.00%) Active Directory
1 12 (80.00%) Windows
2 11 (73.33%) Windows Server
3 8 (53.33%) MS Exchange
3 8 (53.33%) Microsoft
4 7 (46.67%) SLA
4 7 (46.67%) Microsoft Office
4 7 (46.67%) Microsoft Certification
4 7 (46.67%) VMware
5 6 (40.00%) Hyper-V
6 5 (33.33%) Windows Server 2008
6 5 (33.33%) Office 365
6 5 (33.33%) MCP
7 4 (26.67%) Citrix
7 4 (26.67%) Change Management
7 4 (26.67%) Windows 7
8 3 (20.00%) Windows Server 2012
8 3 (20.00%) Change Control
8 3 (20.00%) VMware Infrastructure
8 3 (20.00%) Finance
8 3 (20.00%) Service Management
8 3 (20.00%) Apple
8 3 (20.00%) DHCP
8 3 (20.00%) TCP/IP
8 3 (20.00%) VPN
8 3 (20.00%) DNS
9 2 (13.33%) Windows 10
9 2 (13.33%) Virtual Environments
9 2 (13.33%) LAN
9 2 (13.33%) Client/Server

2nd Line Support Technician Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (53.33%) MS Exchange
2 1 (6.67%) Exchange Server 2007
2 1 (6.67%) Exchange Server 2010
2 1 (6.67%) Exchange Server 2013
2 1 (6.67%) IBM Notes
2 1 (6.67%) SharePoint
Applications
1 7 (46.67%) Microsoft Office
Cloud Services
1 5 (33.33%) Office 365
Communications & Networking
1 3 (20.00%) DHCP
1 3 (20.00%) DNS
1 3 (20.00%) TCP/IP
1 3 (20.00%) VPN
2 2 (13.33%) LAN
3 1 (6.67%) Firewall
3 1 (6.67%) IP Telephony
3 1 (6.67%) WAN
Database & Business Intelligence
1 1 (6.67%) SQL Server
General
1 3 (20.00%) Finance
Miscellaneous
1 2 (13.33%) Client/Server
Operating Systems
1 12 (80.00%) Windows
2 11 (73.33%) Windows Server
3 5 (33.33%) Windows Server 2008
4 4 (26.67%) Windows 7
5 3 (20.00%) Windows Server 2012
6 2 (13.33%) Android
6 2 (13.33%) Windows 10
6 2 (13.33%) Windows Server 2003
6 2 (13.33%) Windows XP
7 1 (6.67%) Apple iOS
Processes & Methodologies
1 4 (26.67%) Change Management
2 3 (20.00%) Change Control
2 3 (20.00%) Service Management
3 2 (13.33%) Virtual Environments
4 1 (6.67%) Business Continuity
4 1 (6.67%) Service Delivery
Qualifications
1 7 (46.67%) Microsoft Certification
2 5 (33.33%) MCP
3 2 (13.33%) A+ Certification
3 2 (13.33%) Network+ Certification
4 1 (6.67%) MCTS
Quality Assurance & Compliance
1 7 (46.67%) SLA
System Software
1 12 (80.00%) Active Directory
2 6 (40.00%) Hyper-V
3 3 (20.00%) VMware Infrastructure
Systems Management
1 2 (13.33%) SCCM
1 2 (13.33%) Systems Management Server (SMS)
Vendors
1 8 (53.33%) Microsoft
2 7 (46.67%) VMware
3 4 (26.67%) Citrix
4 3 (20.00%) Apple
5 1 (6.67%) Draytek
5 1 (6.67%) IBM
5 1 (6.67%) Lotus
5 1 (6.67%) SonicWALL
5 1 (6.67%) WatchGuard