2nd Line Support Technician Jobs in the South East

Second Line Support Technician
England > South East

The median Second Line Support Technician salary in the South East is £37,500 per year, according to job vacancies posted during the 6 months leading to 29 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
29 May 2025
Same period 2024 Same period 2023
Rank 292 395 381
Rank change year-on-year +103 -14 +99
Permanent jobs requiring a 2nd Line Support Technician 9 5 23
As % of all permanent jobs advertised in the South East 0.094% 0.029% 0.16%
As % of the Job Titles category 0.11% 0.031% 0.18%
Number of salaries quoted 9 4 22
10th Percentile - £23,425 £25,275
25th Percentile £28,500 £24,438 £30,750
Median annual salary (50th Percentile) £37,500 £26,750 £31,500
Median % change year-on-year +40.19% -15.08% +1.61%
75th Percentile £42,500 £29,625 £32,250
90th Percentile - £31,200 -
England median annual salary £30,750 £30,000 £29,500
% change year-on-year +2.50% +1.69% +3.51%

All Permanent IT Job Vacancies
South East

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 8,283 16,379 12,707
% of permanent jobs with a recognized job title 86.89% 94.08% 90.21%
Number of salaries quoted 4,409 11,667 8,026
10th Percentile £30,000 £27,750 £29,750
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% -
75th Percentile £68,750 £65,000 £71,250
90th Percentile £77,500 £77,500 £85,000
England median annual salary £56,000 £52,500 £60,800
% change year-on-year +6.67% -13.65% +1.33%

2nd Line Support Technician
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 2nd Line Support Technician in the South East.

Salary trend for 2nd Line Support Technician in the South East

2nd Line Support Technician
Salary Histogram in the South East

Salary distribution for jobs citing 2nd Line Support Technician in the South East over the 6 months to 29 May 2025.

Salary histogram for 2nd Line Support Technician in the South East

2nd Line Support Technician
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the South East region over the 6 months to 29 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Surrey - 5 £40,000 - 1
East Sussex +28 3 £29,000 +5.45%
Oxfordshire - 1 £37,500 -
Thames Valley - 1 £37,500 -
2nd Line Support Technician
England

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 29 May 2025, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 2nd Line Support Technician in the job title.

1 8 (88.89%) Problem-Solving
1 8 (88.89%) Customer Service
2 7 (77.78%) Onboarding
2 7 (77.78%) Client Onboarding
2 7 (77.78%) Social Skills
3 6 (66.67%) Active Directory
3 6 (66.67%) Windows
4 5 (55.56%) Firewall
4 5 (55.56%) Hyper-V
4 5 (55.56%) Microsoft 365
4 5 (55.56%) Microsoft
5 4 (44.44%) VMware Infrastructure
5 4 (44.44%) Virtual Desktop
5 4 (44.44%) Veeam
5 4 (44.44%) Law
5 4 (44.44%) VMware
5 4 (44.44%) Dell
5 4 (44.44%) Citrix
5 4 (44.44%) SharePoint
5 4 (44.44%) Microsoft Exchange
6 3 (33.33%) Time Management
6 3 (33.33%) Cybersecurity
6 3 (33.33%) Cyber Essentials
7 2 (22.22%) Windows Server
7 2 (22.22%) DHCP
7 2 (22.22%) DNS
7 2 (22.22%) Cisco
8 1 (11.11%) Microsoft Office
8 1 (11.11%) OpenBSD
8 1 (11.11%) Google

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (44.44%) Microsoft Exchange
1 4 (44.44%) SharePoint
2 1 (11.11%) Exchange Server 2003
2 1 (11.11%) Exchange Server 2007
2 1 (11.11%) Exchange Server 2010
2 1 (11.11%) Exchange Server 2013
Applications
1 1 (11.11%) Microsoft Office
Cloud Services
1 5 (55.56%) Microsoft 365
2 1 (11.11%) Azure
2 1 (11.11%) Entra ID
2 1 (11.11%) Google Workspace
Communications & Networking
1 5 (55.56%) Firewall
2 2 (22.22%) DHCP
2 2 (22.22%) DNS
3 1 (11.11%) ADSL
3 1 (11.11%) Remote Desktop
3 1 (11.11%) TCP/IP
3 1 (11.11%) Wi-Fi
General
1 7 (77.78%) Social Skills
2 4 (44.44%) Law
Miscellaneous
1 7 (77.78%) Onboarding
2 1 (11.11%) Driving Licence
2 1 (11.11%) iPad
Operating Systems
1 6 (66.67%) Windows
2 2 (22.22%) Windows Server
3 1 (11.11%) Mac OS
3 1 (11.11%) OpenBSD
3 1 (11.11%) Windows 7
3 1 (11.11%) Windows Vista
3 1 (11.11%) Windows XP
Processes & Methodologies
1 8 (88.89%) Customer Service
1 8 (88.89%) Problem-Solving
2 7 (77.78%) Client Onboarding
3 3 (33.33%) Cybersecurity
3 3 (33.33%) Time Management
4 1 (11.11%) Remote Monitoring and Management
Qualifications
1 1 (11.11%) DBS Check
1 1 (11.11%) Degree
Quality Assurance & Compliance
1 3 (33.33%) Cyber Essentials
2 1 (11.11%) SLA
System Software
1 6 (66.67%) Active Directory
2 5 (55.56%) Hyper-V
3 4 (44.44%) Virtual Desktop
3 4 (44.44%) VMware Infrastructure
Systems Management
1 1 (11.11%) Autotask
1 1 (11.11%) Microsoft Intune
Vendors
1 5 (55.56%) Microsoft
2 4 (44.44%) Citrix
2 4 (44.44%) Dell
2 4 (44.44%) Veeam
2 4 (44.44%) VMware
3 2 (22.22%) Cisco
4 1 (11.11%) Apple
4 1 (11.11%) Datto
4 1 (11.11%) Google