Period
to 17 November 2017

The median contractor rate for a Help Desk Support was £140 per day in advertised job vacancies in the South East during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Support
England > South East
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 337 350 326
Rank change year-on-year +13 -24 -81
Contract jobs requiring a Help Desk Support 40 32 69
As % of all contract IT jobs advertised in the South East 0.24% 0.19% 0.35%
As % of the Job Titles category 0.25% 0.20% 0.37%
Number of daily rates quoted 20 20 24
South East median daily rate £140 £175 £147
Median daily rate % change year-on-year -20.00% +19.45% +17.20%
10th Percentile £105 £117 £97
90th Percentile £235 £260 £309
England median daily rate £140 £145 £150
% change year-on-year -3.45% -3.33% +15.38%
Number of hourly rates quoted 15 7 31
South East median hourly rate £12.50 £12.50 £14.00
Median hourly rate % change year-on-year - -10.71% +3.70%
10th Percentile £8.89 £10.75 £9.00
90th Percentile £22.25 £20.84 £21.55
England median hourly rate £13.00 £12.50 £12.50
% change year-on-year +4.00% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15922 15769 18594
% of contract IT jobs with a recognized job title 94.51% 93.99% 94.94%
Number of daily rates quoted 9446 9385 10896
South East median daily rate £415 £400 £388
Median daily rate % change year-on-year +3.75% +3.23% +7.64%
10th Percentile £240 £226 £230
90th Percentile £575 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 645 783 927
South East median hourly rate £18.00 £19.44 £18.00
Median hourly rate % change year-on-year -7.38% +7.97% +12.50%
10th Percentile £10.75 £10.25 £10.25
90th Percentile £48.75 £48.75 £47.35
England median hourly rate £18.70 £18.38 £17.98
% change year-on-year +1.77% +2.20% +8.97%

Help Desk Support
Job Vacancy Trend in the South East

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Help Desk Support in the South East

Help Desk Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Support in the South East.

Contractor daily rate trend for Help Desk Support in the South East

Help Desk Support
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Help Desk Support in the South East over the 6 months to 17 November 2017.

Contractor daily rate histogram for Help Desk Support in the South East

Help Desk Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Support in the South East.

Contractor hourly rate trend for Help Desk Support in the South East

Help Desk Support
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Help Desk Support in the South East over the 6 months to 17 November 2017.

Contractor hourly rate histogram for Help Desk Support in the South East

Help Desk Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the South East region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -7 13 £130 -13.33% 1
Surrey -18 13 £163 -13.33% 6
Hampshire +14 11 £148 -15.71% 1
Berkshire +16 9 £125 - 1
Oxfordshire -1 2 - -
Buckinghamshire -28 2 £140 -
West Sussex -2 1 £130 -50.00% 2
Kent -14 1 £100 -61.54%
Home Counties - 1 £80 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 17 November 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Help Desk Support in the job title.

1 24 (60.00%) Windows
2 20 (50.00%) Active Directory
3 16 (40.00%) Windows 7
3 16 (40.00%) Microsoft
4 12 (30.00%) Microsoft Office
5 11 (27.50%) Windows 10
6 10 (25.00%) Office 365
7 7 (17.50%) VPN
8 6 (15.00%) ITIL
8 6 (15.00%) Citrix
9 5 (12.50%) Windows Server 2008
9 5 (12.50%) Windows XP
10 4 (10.00%) MS Exchange
10 4 (10.00%) LAN
10 4 (10.00%) SLA
10 4 (10.00%) Wireless
10 4 (10.00%) Android
10 4 (10.00%) Skype for Business
10 4 (10.00%) Proactive Monitoring
11 3 (7.50%) Line Management
11 3 (7.50%) Windows Server
11 3 (7.50%) Windows 8
11 3 (7.50%) SCCM
11 3 (7.50%) ITSM
11 3 (7.50%) Finance
11 3 (7.50%) Incident Management
11 3 (7.50%) Cisco
11 3 (7.50%) HP
11 3 (7.50%) Microsoft Excel
11 3 (7.50%) Internet

Help Desk Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.00%) MS Exchange
1 4 (10.00%) Skype for Business
2 2 (5.00%) Exchange Server 2010
3 1 (2.50%) Exchange Server 2007
3 1 (2.50%) IBM Notes
Applications
1 12 (30.00%) Microsoft Office
2 3 (7.50%) Microsoft Excel
3 1 (2.50%) Microsoft PowerPoint
Business Applications
1 1 (2.50%) assyst
Cloud Services
1 10 (25.00%) Office 365
Communications & Networking
1 7 (17.50%) VPN
2 4 (10.00%) LAN
2 4 (10.00%) Wireless
3 3 (7.50%) Internet
4 2 (5.00%) Skype
4 2 (5.00%) SMS
4 2 (5.00%) TCP/IP
5 1 (2.50%) Ethernet
5 1 (2.50%) Firewall
5 1 (2.50%) Network Security
5 1 (2.50%) WAN
General
1 3 (7.50%) Finance
2 2 (5.00%) Telecoms
Miscellaneous
1 3 (7.50%) Blackberry
2 2 (5.00%) iPhone
2 2 (5.00%) Mobile Computing
2 2 (5.00%) Smartphone
2 2 (5.00%) User Experience
2 2 (5.00%) Video Conferencing
3 1 (2.50%) Handset
Operating Systems
1 24 (60.00%) Windows
2 16 (40.00%) Windows 7
3 11 (27.50%) Windows 10
4 5 (12.50%) Windows Server 2008
4 5 (12.50%) Windows XP
5 4 (10.00%) Android
6 3 (7.50%) Windows 8
6 3 (7.50%) Windows Server
7 2 (5.00%) Windows Server 2012
8 1 (2.50%) Apple iOS
8 1 (2.50%) Linux
8 1 (2.50%) Windows NT
Processes & Methodologies
1 6 (15.00%) ITIL
2 4 (10.00%) Proactive Monitoring
3 3 (7.50%) Incident Management
3 3 (7.50%) ITSM
3 3 (7.50%) Line Management
4 2 (5.00%) ITIL V3
5 1 (2.50%) Change Management
5 1 (2.50%) Document Management
5 1 (2.50%) Network Management
5 1 (2.50%) Service Management
5 1 (2.50%) Software Licensing
Qualifications
1 1 (2.50%) Microsoft Certification
Quality Assurance & Compliance
1 4 (10.00%) SLA
System Software
1 20 (50.00%) Active Directory
2 2 (5.00%) Hyper-V
2 2 (5.00%) Terminal Services
Systems Management
1 3 (7.50%) SCCM
2 2 (5.00%) AirWatch
3 1 (2.50%) Systems Management Server (SMS)
Vendors
1 16 (40.00%) Microsoft
2 6 (15.00%) Citrix
3 3 (7.50%) Cisco
3 3 (7.50%) HP
4 2 (5.00%) Oracle
4 2 (5.00%) ServiceNow
5 1 (2.50%) Apple
5 1 (2.50%) Aruba
5 1 (2.50%) Blue Coat
5 1 (2.50%) Juniper
5 1 (2.50%) Lotus
5 1 (2.50%) McAfee
5 1 (2.50%) NetScout
5 1 (2.50%) Riverbed