The median annual salary for a Help Desk Support was £23,000 in advertised job vacancies in the South East during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Help Desk Support
England / South East
Rank 329 330 340
Rank change year-on-year +1 +10  
Permanent jobs requiring a Help Desk Support 61 126 128
As % of all permanent IT jobs advertised in the South East 0.41% 0.66% 0.63%
As % of the Job Titles category 0.43% 0.68% 0.65%
Number of salaries quoted 59 121 115
Median salary £23,000 £22,000 £22,500
Median salary % change year-on-year +4.54% -2.22%  
90% offered a salary of more than £19,000 £18,000 £19,500
10% offered a salary of more than £26,000 £28,000 £30,000
UK excluding London median salary £22,000 £21,750 £22,000
% change year-on-year +1.14% -1.13%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14208 18529 19762
As % of all permanent IT job vacancies advertised in the South East 96.59% 96.67% 97.01%
Number of salaries quoted 11855 15825 15961
Median salary £43,500 £42,500 £42,500
Median salary % change year-on-year +2.35% -  
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Support
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the South East.

Salary trend for Help Desk Support in the South East

Help Desk Support
Salary Histogram in the South East

The salary distribution of IT jobs citing Help Desk Support in the South East over the 3 months to 23 March 2017.

Salary histogram for Help Desk Support in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South East region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +23 22 £23,500 +6.42% 1
Hampshire +19 15 £23,000 +27.77% 2
Berkshire +18 7 £23,000 -8.00%
Buckinghamshire +21 5 £22,000 -29.03% 3
West Sussex +2 5 £22,500 +2.27%
Kent +17 3 £24,500 +8.88%
East Sussex -4 3 £20,500 +7.89%
Middlesex - 1 £26,000 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 23 March 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Help Desk Support in the job title.

1 99 (62.66%) Microsoft
2 92 (58.23%) Windows
3 67 (42.41%) Active Directory
4 66 (41.77%) MS Office
5 38 (24.05%) MS Excel
6 33 (20.89%) Office 365
7 31 (19.62%) ITIL
8 28 (17.72%) Windows Server
8 28 (17.72%) MS Exchange
8 28 (17.72%) SLA
9 25 (15.82%) Windows 7
9 25 (15.82%) Windows 8
9 25 (15.82%) Cisco
10 23 (14.56%) Windows 10
11 16 (10.13%) Microsoft Certification
11 16 (10.13%) Windows XP
12 14 (8.86%) ITSM
13 13 (8.23%) Degree
14 11 (6.96%) Service Management
14 11 (6.96%) VMware
14 11 (6.96%) LAN
14 11 (6.96%) C
15 10 (6.33%) VoIP
15 10 (6.33%) WAN
15 10 (6.33%) Firewall
16 9 (5.70%) Computer Science
16 9 (5.70%) Finance
16 9 (5.70%) TCP/IP
16 9 (5.70%) DNS
16 9 (5.70%) HND

Help Desk Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (17.72%) MS Exchange
2 7 (4.43%) Exchange Server 2010
3 6 (3.80%) SharePoint
4 4 (2.53%) Exchange Server 2003
4 4 (2.53%) Skype for Business
5 2 (1.27%) Exchange Server 2007
5 2 (1.27%) Exchange Server 2013
Applications
1 66 (41.77%) MS Office
2 38 (24.05%) MS Excel
3 8 (5.06%) MS PowerPoint
4 1 (0.63%) MS Visio
Cloud Services
1 33 (20.89%) Office 365
2 3 (1.90%) Amazon AWS
2 3 (1.90%) Cloud Computing
3 2 (1.27%) OneDrive
4 1 (0.63%) Microsoft Azure
Communications & Networking
1 11 (6.96%) LAN
2 10 (6.33%) Firewall
2 10 (6.33%) VoIP
2 10 (6.33%) WAN
3 9 (5.70%) DNS
3 9 (5.70%) TCP/IP
4 7 (4.43%) DHCP
4 7 (4.43%) Internet
5 5 (3.16%) Wireless
6 3 (1.90%) PBX
6 3 (1.90%) Skype
6 3 (1.90%) SMTP
6 3 (1.90%) WebEx
7 2 (1.27%) SMS
7 2 (1.27%) VPN
8 1 (0.63%) Broadband
8 1 (0.63%) IPv4
8 1 (0.63%) Kerberos
8 1 (0.63%) SSL
8 1 (0.63%) Wi-Fi
Database & Business Intelligence
1 6 (3.80%) SQL Server
2 5 (3.16%) SQL Server 2005
2 5 (3.16%) SQL Server 2008
3 2 (1.27%) Crystal Reports
3 2 (1.27%) Relational Database
Development Applications
1 2 (1.27%) JIRA
General
1 9 (5.70%) Finance
2 6 (3.80%) Telecoms
3 3 (1.90%) Manufacturing
4 2 (1.27%) French Language
4 2 (1.27%) German Language
4 2 (1.27%) Pharmaceutical
4 2 (1.27%) Retail
5 1 (0.63%) Advertising
5 1 (0.63%) Banking
5 1 (0.63%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.90%) Web Services
2 1 (0.63%) .NET
2 1 (0.63%) ADO.NET
2 1 (0.63%) ASP.NET
Miscellaneous
1 9 (5.70%) Computer Science
2 8 (5.06%) Chip and PIN
3 4 (2.53%) iPad
3 4 (2.53%) iPhone
4 3 (1.90%) Blackberry
4 3 (1.90%) Management Information System
4 3 (1.90%) Video Conferencing
5 2 (1.27%) AS400
5 2 (1.27%) CCTV
5 2 (1.27%) Driving Licence
5 2 (1.27%) EPoS
5 2 (1.27%) Virtual Team
6 1 (0.63%) CMDB
6 1 (0.63%) Data Centre
6 1 (0.63%) Fat Client
6 1 (0.63%) HP Storage
6 1 (0.63%) PKI
6 1 (0.63%) Smartphone
6 1 (0.63%) Thin Client
6 1 (0.63%) User Experience
Operating Systems
1 92 (58.23%) Windows
2 28 (17.72%) Windows Server
3 25 (15.82%) Windows 7
3 25 (15.82%) Windows 8
4 23 (14.56%) Windows 10
5 16 (10.13%) Windows XP
6 7 (4.43%) Windows Server 2008
7 5 (3.16%) Linux
8 4 (2.53%) Apple iOS
8 4 (2.53%) Mac OS X
8 4 (2.53%) Windows Server 2003
8 4 (2.53%) Windows Server 2012
9 3 (1.90%) Windows Phone
10 2 (1.27%) Unix
11 1 (0.63%) AIX
11 1 (0.63%) Android
11 1 (0.63%) HPUX
Processes & Methodologies
1 31 (19.62%) ITIL
2 14 (8.86%) ITSM
3 11 (6.96%) Service Management
4 8 (5.06%) CAD
5 7 (4.43%) Mobile Device Management
5 7 (4.43%) Service Delivery
6 4 (2.53%) Incident Management
6 4 (2.53%) Line Management
7 3 (1.90%) CRM
7 3 (1.90%) Problem Management
8 2 (1.27%) Continuous Improvement
8 2 (1.27%) Continuous Improvement Process
8 2 (1.27%) Knowledge Management
8 2 (1.27%) Mathematics
8 2 (1.27%) Network Management
8 2 (1.27%) Network Monitoring
8 2 (1.27%) Performance Monitoring
8 2 (1.27%) Software Engineering
9 1 (0.63%) Change Control
9 1 (0.63%) Performance Improvement
Programming Languages
1 11 (6.96%) C
2 5 (3.16%) SQL
3 1 (0.63%) C#
3 1 (0.63%) VB.NET
Qualifications
1 16 (10.13%) Microsoft Certification
2 13 (8.23%) Degree
3 9 (5.70%) HND
3 9 (5.70%) MCSE
4 7 (4.43%) GNVQ
5 6 (3.80%) MCP
6 5 (3.16%) MCSA
7 3 (1.90%) MCTS
8 2 (1.27%) A+ Certification
8 2 (1.27%) CCENT
8 2 (1.27%) CCNA
8 2 (1.27%) Cisco Certification
8 2 (1.27%) VTSP
9 1 (0.63%) HNC
9 1 (0.63%) ITIL Certification
Quality Assurance & Compliance
1 28 (17.72%) SLA
System Software
1 67 (42.41%) Active Directory
2 8 (5.06%) Hyper-V
3 4 (2.53%) VMware Infrastructure
4 3 (1.90%) IMail Server
5 1 (0.63%) vSphere
5 1 (0.63%) XenApp
5 1 (0.63%) XenDesktop
Systems Management
1 5 (3.16%) Backup Exec
2 3 (1.90%) SCCM
3 1 (0.63%) HP Data Protector
3 1 (0.63%) XenMobile
Vendors
1 99 (62.66%) Microsoft
2 25 (15.82%) Cisco
3 11 (6.96%) VMware
4 8 (5.06%) Polycom
4 8 (5.06%) RedPrairie
4 8 (5.06%) SAP
5 6 (3.80%) Remedy
6 5 (3.16%) Dell
6 5 (3.16%) HP
6 5 (3.16%) LANDesk
7 4 (2.53%) Citrix
8 3 (1.90%) IBM
8 3 (1.90%) Kaspersky
8 3 (1.90%) NetApp
8 3 (1.90%) ServiceNow
8 3 (1.90%) Veeam
8 3 (1.90%) Xerox
9 2 (1.27%) Bomgar
9 2 (1.27%) Fortinet
9 2 (1.27%) Splunk
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