Period
to 22 November 2017

The median annual salary for a Help Desk Support was £22,500 in advertised job vacancies in the South East during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > South East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 445 428 413
Rank change year-on-year -17 -15 -48
Permanent jobs requiring a Help Desk Support 110 172 244
As % of all permanent IT jobs advertised in the South East 0.36% 0.49% 0.58%
As % of the Job Titles category 0.37% 0.50% 0.60%
Number of salaries quoted 112 157 238
South East median annual salary £22,500 £22,000 £22,500
Median salary % change year-on-year +2.27% -2.22% +2.27%
10th Percentile £18,500 £17,250 £17,750
90th Percentile £32,250 £33,750 £31,300
England median annual salary £23,500 £22,500 £23,000
% change year-on-year +4.44% -2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29733 34136 40912
% of permanent IT jobs with a recognized job title 96.62% 96.98% 96.87%
Number of salaries quoted 24803 28632 34129
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Help Desk Support
Job Vacancy Trend in the South East

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Help Desk Support in the South East

Help Desk Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the South East.

Salary trend for Help Desk Support in the South East

Help Desk Support
Salary Histogram in the South East

The salary distribution of IT jobs citing Help Desk Support in the South East over the 6 months to 22 November 2017.

Salary histogram for Help Desk Support in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +5 38 £22,500 -10.00% 4
Thames Valley +1 32 £23,000 +2.22% 3
Hampshire -2 18 £19,750 +3.95% 1
Berkshire +28 15 £23,125 +2.78% 1
West Sussex -9 12 £22,500 +6.51% 2
Buckinghamshire -1 10 £24,000 +26.32% 1
Kent +21 8 £21,500 -1.15% 1
Oxfordshire -23 5 £23,000 -9.80% 1
Middlesex +14 2 £37,500 +74.42%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 22 November 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Help Desk Support in the job title.

1 81 (73.64%) Windows
2 60 (54.55%) Active Directory
3 46 (41.82%) Microsoft
4 44 (40.00%) Microsoft Office
5 42 (38.18%) Windows 7
6 32 (29.09%) Windows 10
7 31 (28.18%) Windows Server
8 26 (23.64%) Office 365
9 18 (16.36%) Windows 8
9 18 (16.36%) Citrix
10 16 (14.55%) Windows Server 2012
10 16 (14.55%) SQL
11 13 (11.82%) MCSE
11 13 (11.82%) Microsoft Certification
11 13 (11.82%) TCP/IP
12 12 (10.91%) Windows Server 2003
13 10 (9.09%) ITIL
14 9 (8.18%) Windows Server 2008
14 9 (8.18%) Driving Licence
14 9 (8.18%) Mitel
14 9 (8.18%) Firewall
14 9 (8.18%) Windows XP
14 9 (8.18%) Microsoft Excel
14 9 (8.18%) MS Exchange
15 8 (7.27%) IBM Notes
15 8 (7.27%) Lotus
15 8 (7.27%) Web Design
16 7 (6.36%) Time Management
16 7 (6.36%) Mentoring
16 7 (6.36%) Wi-Fi

Help Desk Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (8.18%) MS Exchange
2 8 (7.27%) IBM Notes
3 2 (1.82%) SharePoint
4 1 (0.91%) IIS
Applications
1 44 (40.00%) Microsoft Office
2 9 (8.18%) Microsoft Excel
3 6 (5.45%) Microsoft PowerPoint
4 2 (1.82%) Acrobat
4 2 (1.82%) MS Visio
Business Applications
1 2 (1.82%) Dynamics CRM
2 1 (0.91%) assyst
2 1 (0.91%) Dynamics AX
2 1 (0.91%) Visualfiles
Cloud Services
1 26 (23.64%) Office 365
2 6 (5.45%) Microsoft Azure
3 2 (1.82%) IaaS
4 1 (0.91%) G Suite
4 1 (0.91%) SaaS
Communications & Networking
1 13 (11.82%) TCP/IP
2 9 (8.18%) Firewall
3 7 (6.36%) Wi-Fi
4 6 (5.45%) LAN
4 6 (5.45%) WAN
5 5 (4.55%) Extranet
5 5 (4.55%) Remote Desktop
5 5 (4.55%) SMS
6 4 (3.64%) Internet
6 4 (3.64%) VoIP
7 2 (1.82%) DHCP
7 2 (1.82%) DNS
7 2 (1.82%) POP3
7 2 (1.82%) SMTP
8 1 (0.91%) Ethernet
8 1 (0.91%) Structured Cabling
8 1 (0.91%) VLAN
8 1 (0.91%) Wireless
Database & Business Intelligence
1 2 (1.82%) SQL Server
2 1 (0.91%) SQL Server Integration Services
2 1 (0.91%) SQL Server Reporting Services
General
1 5 (4.55%) Finance
2 4 (3.64%) Telecoms
3 3 (2.73%) Advertising
4 2 (1.82%) Games
5 1 (0.91%) Law
Libraries, Frameworks & Software Standards
1 3 (2.73%) CSS
1 3 (2.73%) HTML
1 3 (2.73%) XML
1 3 (2.73%) XSLT
2 1 (0.91%) .NET
Miscellaneous
1 9 (8.18%) Driving Licence
2 2 (1.82%) Analytical Skills
2 2 (1.82%) Fat Client
2 2 (1.82%) Thin Client
3 1 (0.91%) Computer Science
3 1 (0.91%) EPoS
Operating Systems
1 81 (73.64%) Windows
2 42 (38.18%) Windows 7
3 32 (29.09%) Windows 10
4 31 (28.18%) Windows Server
5 18 (16.36%) Windows 8
6 16 (14.55%) Windows Server 2012
7 12 (10.91%) Windows Server 2003
8 9 (8.18%) Windows Server 2008
8 9 (8.18%) Windows XP
9 4 (3.64%) Linux
10 2 (1.82%) Android
10 2 (1.82%) Mac OS
11 1 (0.91%) Windows 2000
Processes & Methodologies
1 10 (9.09%) ITIL
2 8 (7.27%) Web Design
3 7 (6.36%) Mentoring
3 7 (6.36%) Time Management
4 4 (3.64%) Proactive Monitoring
4 4 (3.64%) Runbook
5 3 (2.73%) B2B
5 3 (2.73%) Coaching
6 2 (1.82%) Business Continuity
6 2 (1.82%) CRM
6 2 (1.82%) Data Protection
6 2 (1.82%) Facilities Management
6 2 (1.82%) Open Source
6 2 (1.82%) SEO
6 2 (1.82%) Software Licensing
6 2 (1.82%) Software Testing
7 1 (0.91%) Cybersecurity
7 1 (0.91%) Mathematics
7 1 (0.91%) Software Deployment
7 1 (0.91%) Stakeholder Management
Programming Languages
1 16 (14.55%) SQL
2 4 (3.64%) JavaScript
3 2 (1.82%) Bash Shell
3 2 (1.82%) Perl
3 2 (1.82%) PowerShell
3 2 (1.82%) Ruby
4 1 (0.91%) C
4 1 (0.91%) T-SQL
Qualifications
1 13 (11.82%) MCSE
1 13 (11.82%) Microsoft Certification
2 3 (2.73%) Degree
3 2 (1.82%) MCSA
4 1 (0.91%) ITIL Certification
4 1 (0.91%) MCP
4 1 (0.91%) SC Cleared
4 1 (0.91%) Security Cleared
Quality Assurance & Compliance
1 7 (6.36%) SLA
2 1 (0.91%) QA
System Software
1 60 (54.55%) Active Directory
2 2 (1.82%) Hyper-V
2 2 (1.82%) Virtual Machines
2 2 (1.82%) Virtual Servers
2 2 (1.82%) vSphere
3 1 (0.91%) VMware Infrastructure
Systems Management
1 2 (1.82%) SCCM
2 1 (0.91%) Norton AntiVirus
2 1 (0.91%) Systems Management Server (SMS)
Vendors
1 46 (41.82%) Microsoft
2 18 (16.36%) Citrix
3 9 (8.18%) Mitel
4 8 (7.27%) Lotus
5 5 (4.55%) Apple
6 4 (3.64%) Adobe
7 2 (1.82%) Cisco
7 2 (1.82%) IBM
7 2 (1.82%) Sophos
8 1 (0.91%) hybris
8 1 (0.91%) JD Edwards
8 1 (0.91%) SAP
8 1 (0.91%) ServiceNow
8 1 (0.91%) Symantec
8 1 (0.91%) VMware