Help Desk Support Jobs in the South East

Help Desk Support
England > South East

The median Help Desk Support salary in the South East is £24,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 321 397 471
Rank change year-on-year +76 +74 -126
Permanent jobs requiring a Help Desk Support 64 17 17
As % of all permanent jobs advertised in the South East 0.38% 0.11% 0.086%
As % of the Job Titles category 0.41% 0.12% 0.089%
Number of salaries quoted 52 12 12
10th Percentile - £22,500 -
25th Percentile £21,250 £22,688 £14,000
Median annual salary (50th Percentile) £24,000 £25,000 £21,500
Median % change year-on-year -4.00% +16.28% -21.82%
75th Percentile £28,938 £27,906 £25,188
90th Percentile £33,250 £32,125 £28,750
England median annual salary £24,000 £26,000 £26,000
% change year-on-year -7.69% - -1.89%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,620 13,675 18,997
% of permanent jobs with a recognized job title 93.89% 90.62% 96.39%
Number of salaries quoted 11,331 8,566 12,620
10th Percentile £27,500 £29,750 £30,000
25th Percentile £35,750 £39,750 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

Help Desk Support
Job Vacancy Trend in the South East

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Help Desk Support in the South East

Help Desk Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Help Desk Support in the South East.

Salary trend for Help Desk Support in the South East

Help Desk Support
Salary Histogram in the South East

Salary distribution for jobs citing Help Desk Support in the South East over the 6 months to 26 April 2024.

Salary histogram for Help Desk Support in the South East

Help Desk Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South East region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Kent - 32 £24,000 - 1
Thames Valley +20 15 £29,000 +12.08% 4
Buckinghamshire - 12 £47,500 - 1
Surrey +14 7 £24,000 -4.00%
East Sussex +20 6 £27,500 +14.58%
West Sussex +38 3 £21,500 -28.33% 3
Oxfordshire +15 2 £29,000 +8.41% 2
Berkshire +6 1 £25,000 - 1
Hampshire -9 1 £31,000 +24.00%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 26 April 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Help Desk Support in the job title.

1 43 (67.19%) Windows
2 40 (62.50%) Customer Service
3 37 (57.81%) Microsoft 365
4 36 (56.25%) Microsoft
5 31 (48.44%) Active Directory
6 29 (45.31%) Windows 10
7 26 (40.63%) Problem-Solving
8 23 (35.94%) Microsoft Office
9 20 (31.25%) SharePoint
10 19 (29.69%) Security Cleared
10 19 (29.69%) Social Skills
11 18 (28.13%) Firewall
12 17 (26.56%) DHCP
12 17 (26.56%) DNS
12 17 (26.56%) Azure
13 16 (25.00%) Entra ID
14 15 (23.44%) SLA
14 15 (23.44%) VLAN
15 12 (18.75%) Apple iOS
15 12 (18.75%) AWS
15 12 (18.75%) WatchGuard
15 12 (18.75%) Telecoms
15 12 (18.75%) Broadband
16 10 (15.63%) LAN
16 10 (15.63%) Cisco
16 10 (15.63%) ADSL
16 10 (15.63%) WAN
16 10 (15.63%) CCNA
16 10 (15.63%) Cisco Certification
16 10 (15.63%) Microsoft Certification

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (31.25%) SharePoint
2 7 (10.94%) Microsoft Exchange
Applications
1 23 (35.94%) Microsoft Office
Business Applications
1 3 (4.69%) assyst
Cloud Services
1 37 (57.81%) Microsoft 365
2 17 (26.56%) Azure
3 16 (25.00%) Entra ID
4 12 (18.75%) AWS
5 6 (9.38%) OneDrive
Communications & Networking
1 18 (28.13%) Firewall
2 17 (26.56%) DHCP
2 17 (26.56%) DNS
3 15 (23.44%) VLAN
4 12 (18.75%) Broadband
5 10 (15.63%) ADSL
5 10 (15.63%) LAN
5 10 (15.63%) WAN
5 10 (15.63%) Wireless
6 6 (9.38%) Wi-Fi
7 5 (7.81%) Structured Cabling
8 4 (6.25%) VoIP
General
1 19 (29.69%) Social Skills
2 12 (18.75%) Telecoms
3 6 (9.38%) Analytical Skills
4 5 (7.81%) Retail
5 4 (6.25%) Documentation Skills
6 1 (1.56%) Organisational Skills
Miscellaneous
1 1 (1.56%) Private Cloud
Operating Systems
1 43 (67.19%) Windows
2 29 (45.31%) Windows 10
3 12 (18.75%) Apple iOS
4 7 (10.94%) Android
5 6 (9.38%) Windows Server
6 5 (7.81%) Windows Server 2019
7 3 (4.69%) Linux
8 1 (1.56%) Windows 7
Processes & Methodologies
1 40 (62.50%) Customer Service
2 26 (40.63%) Problem-Solving
3 9 (14.06%) Gamification
4 7 (10.94%) Infrastructure Engineering
4 7 (10.94%) ITIL
5 5 (7.81%) Change Management
5 5 (7.81%) Data Loss Prevention
5 5 (7.81%) Mobile Device Management
5 5 (7.81%) Service Delivery
6 4 (6.25%) Customer Experience
7 2 (3.13%) Analytical Thinking
7 2 (3.13%) Project Management
7 2 (3.13%) System Testing
8 1 (1.56%) CRM
8 1 (1.56%) Mentoring
8 1 (1.56%) Server Management
Programming Languages
1 1 (1.56%) SQL
Qualifications
1 19 (29.69%) Security Cleared
2 10 (15.63%) CCNA
2 10 (15.63%) Cisco Certification
2 10 (15.63%) MCITP
2 10 (15.63%) Microsoft Certification
2 10 (15.63%) Network+ Certification
3 7 (10.94%) Degree
3 7 (10.94%) DV Cleared
3 7 (10.94%) NVQ Level 3
4 5 (7.81%) AWS Certification
Quality Assurance & Compliance
1 15 (23.44%) SLA
2 3 (4.69%) GDPR
System Software
1 31 (48.44%) Active Directory
2 5 (7.81%) Virtual Desktop
3 3 (4.69%) GPFS
4 1 (1.56%) Hyper-V
4 1 (1.56%) VMware Infrastructure
Vendors
1 36 (56.25%) Microsoft
2 12 (18.75%) WatchGuard
3 10 (15.63%) Cisco
4 5 (7.81%) Adobe
4 5 (7.81%) Avaya
4 5 (7.81%) Citrix
5 3 (4.69%) ServiceNow
6 1 (1.56%) ConnectWise
6 1 (1.56%) Draytek
6 1 (1.56%) Sophos
6 1 (1.56%) Ubiquiti
6 1 (1.56%) Veeam
6 1 (1.56%) VMware