Period
to 18 January 2019

The median contractor rate for a Technical Support was £400 per day in advertised job vacancies in the South West during the 6 months to 18 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
England > South West
6 months to
18 Jan 2019
Same period 2018 Same period 2017
Rank 217 171 197
Rank change year-on-year -46 +26 -3
Contract jobs requiring a Technical Support 5 19 8
As % of all contract IT jobs advertised in the South West 0.078% 0.36% 0.15%
As % of the Job Titles category 0.083% 0.38% 0.16%
Number of daily rates quoted 1 13 5
South West median daily rate £400 £213 £320
Median daily rate % change year-on-year +88.24% -33.59% -24.71%
10th Percentile £375 £140 £151
90th Percentile £425 £373 £335
England median daily rate £243 £236 £268
% change year-on-year +2.65% -11.68% -10.83%
Number of hourly rates quoted 1 1 0
South West median hourly rate £35.00 £32.50 -
Median hourly rate % change year-on-year +7.69% - -
England median hourly rate £17.50 £15.50 £15.48
% change year-on-year +12.90% +0.13% -1.71%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South West
Contract vacancies in the South West with a recognized job title 6,059 5,018 5,098
% of contract IT jobs with a recognized job title 95.06% 95.02% 95.13%
Number of daily rates quoted 3,908 3,135 3,314
South West median daily rate £425 £400 £375
Median daily rate % change year-on-year +6.25% +6.67% -
10th Percentile £251 £213 £213
90th Percentile £588 £550 £544
England median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +2.41%
Number of hourly rates quoted 261 246 367
South West median hourly rate £35.00 £24.50 £27.50
Median hourly rate % change year-on-year +42.86% -10.91% -11.29%
10th Percentile £11.18 £11.42 £11.25
90th Percentile £50.00 £48.00 £47.50
England median hourly rate £18.70 £18.38 £18.39
% change year-on-year +1.77% -0.05% +0.16%

Technical Support
Job Vacancy Trend in the South West

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Technical Support in the South West

Technical Support
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in the South West.

Contractor daily rate trend for Technical Support in the South West

Technical Support
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in the South West.

Contractor hourly rate trend for Technical Support in the South West

Technical Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the South West region over the 6 months to 18 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire -10 2 - - 2
Wiltshire -44 2 £400 +9.59% 1
Somerset -6 1 - - 1
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 18 January 2019, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region featuring Technical Support in the job title.

1 4 (80.00%) Windows
2 3 (60.00%) Windows Server 2012
2 3 (60.00%) Windows Server
3 2 (40.00%) Security Cleared
3 2 (40.00%) VMware Infrastructure
3 2 (40.00%) Office 365
3 2 (40.00%) XenApp
3 2 (40.00%) MS Exchange
3 2 (40.00%) DHCP
3 2 (40.00%) Cisco
3 2 (40.00%) Microsoft
3 2 (40.00%) Active Directory
3 2 (40.00%) Citrix
3 2 (40.00%) DNS
3 2 (40.00%) VMware
4 1 (20.00%) Agile Software Development
4 1 (20.00%) Asset Management
4 1 (20.00%) PKI
4 1 (20.00%) VLAN
4 1 (20.00%) Cisco IOS
4 1 (20.00%) SC Cleared
4 1 (20.00%) DV Cleared
4 1 (20.00%) SLA
4 1 (20.00%) Service Delivery
4 1 (20.00%) Migration
4 1 (20.00%) SAN
4 1 (20.00%) CA
4 1 (20.00%) Firmware
4 1 (20.00%) Internet
4 1 (20.00%) Configuration Management

Technical Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (40.00%) MS Exchange
2 1 (20.00%) Exchange Server 2010
2 1 (20.00%) Exchange Server 2013
Applications
1 1 (20.00%) Microsoft Office
Cloud Services
1 2 (40.00%) Office 365
2 1 (20.00%) Microsoft Azure
Communications & Networking
1 2 (40.00%) DHCP
1 2 (40.00%) DNS
2 1 (20.00%) Cisco IOS
2 1 (20.00%) Internet
2 1 (20.00%) LAN
2 1 (20.00%) SAN
2 1 (20.00%) TCP/IP
2 1 (20.00%) VLAN
Database & Business Intelligence
1 1 (20.00%) SQL Server
Miscellaneous
1 1 (20.00%) PKI
Operating Systems
1 4 (80.00%) Windows
2 3 (60.00%) Windows Server
2 3 (60.00%) Windows Server 2012
3 1 (20.00%) Windows 10
3 1 (20.00%) Windows Server 2008
Processes & Methodologies
1 1 (20.00%) Agile Software Development
1 1 (20.00%) Asset Management
1 1 (20.00%) Configuration Management
1 1 (20.00%) Migration
1 1 (20.00%) Presales
1 1 (20.00%) PRINCE2
1 1 (20.00%) Problem-Solving
1 1 (20.00%) Service Delivery
1 1 (20.00%) Virtual Environments
Programming Languages
1 1 (20.00%) SQL
Qualifications
1 2 (40.00%) Security Cleared
2 1 (20.00%) DV Cleared
2 1 (20.00%) SC Cleared
Quality Assurance & Compliance
1 1 (20.00%) SLA
System Software
1 2 (40.00%) Active Directory
1 2 (40.00%) VMware Infrastructure
1 2 (40.00%) XenApp
2 1 (20.00%) Firmware
2 1 (20.00%) Hyper-V
2 1 (20.00%) Virtual Machines
2 1 (20.00%) VMware ESXi
2 1 (20.00%) XenDesktop
Vendors
1 2 (40.00%) Cisco
1 2 (40.00%) Citrix
1 2 (40.00%) Microsoft
1 2 (40.00%) VMware
2 1 (20.00%) CA
2 1 (20.00%) SolarWinds