The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / South West
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 110 69 63
Rank change year-on-year -41 -6  
Contract jobs citing Service Management 28 74 92
As % of all contract IT jobs advertised in the South West 1.08% 2.54% 2.95%
As % of the Processes & Methodologies category 1.32% 3.19% 3.74%
Number of daily rates quoted 17 52 48
Median daily rate £450 £350 £393
Median daily rate % change year-on-year +28.57% -10.82%  
90% offered a daily rate of more than £300 £190 £224
10% offered a daily rate of more than £543 £499 £550
UK excluding London median daily rate £410 £397 £358
% change year-on-year +3.27% +11.04%  
Number of hourly rates quoted 4 1 2
Median hourly rate £20.00 £12.00 £28.38
Median hourly rate % change year-on-year +66.66% -57.70%  
UK excluding London median hourly rate £15.90 £14.00 £13.35
% change year-on-year +13.57% +4.86%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South West
Contract job vacancies with a requirement for process and methodology skills 2117 2317 2460
As % of all contract IT job vacancies advertised in the South West 81.42% 79.59% 78.77%
Number of daily rates quoted 1386 1532 1584
Median daily rate £400 £388 £400
Median daily rate % change year-on-year +3.22% -3.12%  
90% offered a daily rate of more than £265 £275 £288
10% offered a daily rate of more than £525 £525 £545
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 105 136 88
Median hourly rate £39.50 £42.25 £35.00
Median hourly rate % change year-on-year -6.50% +20.71%  
90% offered a hourly rate of more than £14.50 £27.50 £13.00
10% offered a hourly rate of more than £47.50 £57.00 £46.50
UK excluding London median hourly rate £35.75 £38.00 £30.00
% change year-on-year -5.92% +26.66%  

Service Management
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South West.

Contractor daily rate trend for Service Management in the South West

Service Management
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Management in the South West over the 3 months to 30 March 2017.

Contractor daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South West.

Contractor hourly rate trend for Service Management in the South West

Service Management
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Management in the South West over the 3 months to 30 March 2017.

Contractor hourly rate histogram for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -4 11 £390 +14.70% 7
Devon +2 9 £543 +82.35%
Somerset 0 4 £500 +25.00% 1
Gloucestershire -6 1 - -
Wiltshire -14 1 £400 +21.21% 7
Cornwall - 1 £400 - 1
Service Management
England

For the 6 months to 30 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Service Management.

1 50 (64.10%) ITIL
2 39 (50.00%) Security Cleared
3 30 (38.46%) SC Cleared
4 17 (21.79%) PRINCE2
4 17 (21.79%) Windows
5 16 (20.51%) Military
6 14 (17.95%) ITIL Certification
7 13 (16.67%) ITSM
7 13 (16.67%) Problem Management
7 13 (16.67%) Agile Software Development
7 13 (16.67%) Analytical Skills
8 12 (15.38%) Business Continuity
8 12 (15.38%) Active Directory
9 10 (12.82%) HP
9 10 (12.82%) Cisco
9 10 (12.82%) VMware
9 10 (12.82%) VMware Infrastructure
10 9 (11.54%) DV Cleared
10 9 (11.54%) Microsoft
10 9 (11.54%) Change Management
11 8 (10.26%) Finance
11 8 (10.26%) Migration
11 8 (10.26%) Linux
11 8 (10.26%) SQL
11 8 (10.26%) DevOps
12 7 (8.97%) Replication
12 7 (8.97%) Windows Server
13 6 (7.69%) CCNA
13 6 (7.69%) Cisco Certification
13 6 (7.69%) OpenView Configuration Management

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.41%) JBoss
2 4 (5.13%) MS Exchange
3 3 (3.85%) BizTalk Server
3 3 (3.85%) MQSeries
3 3 (3.85%) NetWeaver
4 2 (2.56%) Exchange Server 2010
4 2 (2.56%) SharePoint
5 1 (1.28%) CMS
5 1 (1.28%) Skype for Business
Applications
1 5 (6.41%) MS Office
2 4 (5.13%) MS Excel
3 3 (3.85%) MS Visio
4 1 (1.28%) MS PowerPoint
4 1 (1.28%) Spreadsheet
Business Applications
1 2 (2.56%) Remedy ITSM
2 1 (1.28%) SAP Oil and Gas
Cloud Services
1 3 (3.85%) Office 365
2 2 (2.56%) IaaS
2 2 (2.56%) PaaS
3 1 (1.28%) Amazon AWS
3 1 (1.28%) Microsoft Azure
3 1 (1.28%) SaaS
Communications & Networking
1 4 (5.13%) LAN
1 4 (5.13%) TCP/IP
1 4 (5.13%) VoIP
1 4 (5.13%) WAN
2 3 (3.85%) DHCP
2 3 (3.85%) DNS
2 3 (3.85%) VLAN
3 2 (2.56%) Internet
3 2 (2.56%) IPv4
3 2 (2.56%) LDAP
3 2 (2.56%) SAN
4 1 (1.28%) DWDM
4 1 (1.28%) EIGRP
4 1 (1.28%) Firewall
4 1 (1.28%) ISDN
4 1 (1.28%) MPLS
4 1 (1.28%) OSPF
4 1 (1.28%) Structured Cabling
4 1 (1.28%) Unified Communications
4 1 (1.28%) Wi-Fi
Database & Business Intelligence
1 4 (5.13%) SQL Server
2 2 (2.56%) Oracle Database
General
1 16 (20.51%) Military
2 8 (10.26%) Finance
3 2 (2.56%) Back Office
3 2 (2.56%) Telecoms
4 1 (1.28%) Banking
4 1 (1.28%) Electronics
4 1 (1.28%) Legal
4 1 (1.28%) Manufacturing
4 1 (1.28%) Marketing
Job Titles
1 11 (14.10%) Analyst
2 9 (11.54%) Delivery Manager
3 8 (10.26%) Problem Manager
3 8 (10.26%) Service Manager
4 6 (7.69%) Administrator
4 6 (7.69%) Project Manager
5 5 (6.41%) Architect
5 5 (6.41%) Systems Administrator
6 4 (5.13%) Incident Manager
7 3 (3.85%) 1st Line Support
7 3 (3.85%) Configuration Manager
7 3 (3.85%) Coordinator
7 3 (3.85%) Delivery Project Manager
7 3 (3.85%) Network Engineer
7 3 (3.85%) SAP Analyst
7 3 (3.85%) Senior Manager
7 3 (3.85%) Software Analyst
8 2 (2.56%) Process Analyst
8 2 (2.56%) Service Analyst
8 2 (2.56%) Solutions Architect
Libraries, Frameworks & Software Standards
1 5 (6.41%) Middleware
Miscellaneous
1 13 (16.67%) Analytical Skills
2 7 (8.97%) Replication
3 5 (6.41%) Management Information System
4 4 (5.13%) Computer Science
5 3 (3.85%) Client/Server
5 3 (3.85%) Data Centre
5 3 (3.85%) Enterprise Software
6 2 (2.56%) CESG
6 2 (2.56%) Fat Client
6 2 (2.56%) Thin Client
6 2 (2.56%) Virtual Team
7 1 (1.28%) Data Protection Act
7 1 (1.28%) Hybrid Cloud
7 1 (1.28%) Mobile App
7 1 (1.28%) Reference Data
7 1 (1.28%) Smartphone
Operating Systems
1 17 (21.79%) Windows
2 8 (10.26%) Linux
3 7 (8.97%) Windows Server
4 4 (5.13%) Unix
4 4 (5.13%) Windows 7
4 4 (5.13%) Windows Server 2008
5 2 (2.56%) VMS
5 2 (2.56%) Windows Vista
6 1 (1.28%) Solaris
Processes & Methodologies
1 50 (64.10%) ITIL
2 17 (21.79%) PRINCE2
3 13 (16.67%) Agile Software Development
3 13 (16.67%) ITSM
3 13 (16.67%) Problem Management
4 12 (15.38%) Business Continuity
5 9 (11.54%) Change Management
6 8 (10.26%) DevOps
6 8 (10.26%) Migration
7 6 (7.69%) Incident Management
8 5 (6.41%) Service Delivery
9 4 (5.13%) CMMI
9 4 (5.13%) Configuration Management
9 4 (5.13%) ITIL V3
9 4 (5.13%) Open Source
9 4 (5.13%) Quality Management
9 4 (5.13%) Scrum
9 4 (5.13%) Stakeholder Management
10 3 (3.85%) Change Control
10 3 (3.85%) Service Design
Programming Languages
1 8 (10.26%) SQL
2 2 (2.56%) C
2 2 (2.56%) JavaScript
2 2 (2.56%) PowerShell
3 1 (1.28%) Java
3 1 (1.28%) Python
Qualifications
1 39 (50.00%) Security Cleared
2 30 (38.46%) SC Cleared
3 14 (17.95%) ITIL Certification
4 9 (11.54%) DV Cleared
5 6 (7.69%) CCNA
5 6 (7.69%) Cisco Certification
5 6 (7.69%) Degree
6 5 (6.41%) BPSS Clearance
7 4 (5.13%) APMP
7 4 (5.13%) PRINCE2 Practitioner
8 3 (3.85%) MCSE
8 3 (3.85%) Microsoft Certification
9 2 (2.56%) ITIL Foundation Certificate
10 1 (1.28%) CCNP
10 1 (1.28%) CNA
10 1 (1.28%) CNE
10 1 (1.28%) CREST Certified
10 1 (1.28%) MCSA
10 1 (1.28%) Novell Certification
10 1 (1.28%) SANS
Quality Assurance & Compliance
1 4 (5.13%) ISO/IEC 27001
2 3 (3.85%) ISO19770
2 3 (3.85%) SLA
3 2 (2.56%) Disclosure Scotland
3 2 (2.56%) JSP 440
3 2 (2.56%) PMO
4 1 (1.28%) COBIT
4 1 (1.28%) Data Quality
System Software
1 12 (15.38%) Active Directory
2 10 (12.82%) VMware Infrastructure
3 3 (3.85%) Hyper-V
4 2 (2.56%) Firmware
4 2 (2.56%) VMware ESXi
5 1 (1.28%) Docker
5 1 (1.28%) Snort
5 1 (1.28%) Virtual Machines
Systems Management
1 6 (7.69%) OpenView Configuration Management
2 1 (1.28%) Cisco LMS
2 1 (1.28%) Computer Incident Response Team
2 1 (1.28%) RSA enVision
Vendors
1 10 (12.82%) Cisco
1 10 (12.82%) HP
1 10 (12.82%) VMware
2 9 (11.54%) Microsoft
3 5 (6.41%) Oracle
4 4 (5.13%) Remedy
4 4 (5.13%) SAP
5 3 (3.85%) CA
6 2 (2.56%) 3PAR
6 2 (2.56%) BMC
6 2 (2.56%) IBM
6 2 (2.56%) ServiceNow
6 2 (2.56%) Sophos
6 2 (2.56%) Veeam
7 1 (1.28%) ArcSight
7 1 (1.28%) BT
7 1 (1.28%) Ciena
7 1 (1.28%) Juniper
7 1 (1.28%) LogRhythm
7 1 (1.28%) Splunk
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