Period
to 25 September 2018

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 25 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South West
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 76 103 108
Rank change year-on-year +27 +5 +4
Contract jobs citing Service Management 164 105 103
As % of all contract IT jobs advertised in the South West 2.78% 1.92% 1.79%
As % of the Processes & Methodologies category 3.26% 2.31% 2.19%
Number of daily rates quoted 87 61 76
South West median daily rate £425 £475 £350
Median daily rate % change year-on-year -10.53% +35.71% -12.50%
10th Percentile £302 £313 £183
90th Percentile £560 £650 £575
England median daily rate £425 £425 £425
Number of hourly rates quoted 5 2 5
South West median hourly rate £43.00 £42.00 £18.50
Median hourly rate % change year-on-year +2.38% +127.03% -17.78%
10th Percentile £35.49 £41.00 £9.90
90th Percentile £87.93 £43.00 £47.50
England median hourly rate £17.50 £14.50 £14.50
% change year-on-year +20.69% - -13.90%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 5,029 4,542 4,709
As % of all contract IT jobs advertised in the South West 85.18% 83.23% 81.82%
Number of daily rates quoted 3,115 2,874 3,125
South West median daily rate £425 £400 £375
Median daily rate % change year-on-year +6.25% +6.67% -
10th Percentile £275 £256 £245
90th Percentile £575 £538 £550
England median daily rate £468 £450 £425
% change year-on-year +3.89% +5.88% +3.03%
Number of hourly rates quoted 234 186 266
South West median hourly rate £41.83 £38.00 £35.00
Median hourly rate % change year-on-year +10.07% +8.57% -5.41%
10th Percentile £11.69 £12.79 £12.65
90th Percentile £50.00 £50.00 £47.50
England median hourly rate £21.00 £23.25 £22.85
% change year-on-year -9.68% +1.77% +4.05%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South West.

Contractor daily rate trend for Service Management in the South West

Service Management
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Management in the South West over the 6 months to 25 September 2018.

Contractor daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South West.

Contractor hourly rate trend for Service Management in the South West

Service Management
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Management in the South West over the 6 months to 25 September 2018.

Contractor hourly rate histogram for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire 0 65 £488 +2.63% 15
Gloucestershire +17 21 £325 -38.10% 5
Bristol -16 16 £369 -20.27% 13
Dorset - 13 £423 - 11
Somerset +13 11 £413 -8.33% 2
Devon +11 10 £425 +97.67% 2
Cornwall -9 3 £300 -31.43% 1
Service Management
England

For the 6 months to 25 September 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for Service Management.

1 98 (59.76%) Security Cleared
2 82 (50.00%) ITIL
3 46 (28.05%) Windows
4 41 (25.00%) SC Cleared
5 40 (24.39%) Microsoft
6 36 (21.95%) ITIL V3
7 35 (21.34%) Service Delivery
7 35 (21.34%) DV Cleared
8 34 (20.73%) Agile Software Development
9 30 (18.29%) PRINCE2
9 30 (18.29%) Analytical Skills
10 27 (16.46%) Infrastructure Management
10 27 (16.46%) Active Directory
10 27 (16.46%) ITSM
11 26 (15.85%) Stakeholder Management
12 25 (15.24%) Management Information System
12 25 (15.24%) Project Management
13 22 (13.41%) VMware
13 22 (13.41%) Windows Server
14 20 (12.20%) Security Patching
15 19 (11.59%) Finance
15 19 (11.59%) Cisco
15 19 (11.59%) SDLC
16 18 (10.98%) Configuration Management
17 16 (9.76%) SCCM
18 15 (9.15%) Release Management
18 15 (9.15%) Citrix
18 15 (9.15%) Stakeholder Engagement
18 15 (9.15%) Single Sign-On
19 14 (8.54%) Customer Engagement

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (6.71%) Exchange Server 2010
1 11 (6.71%) MS Exchange
2 6 (3.66%) SharePoint
3 2 (1.22%) Apache
3 2 (1.22%) IBM Notes
3 2 (1.22%) IIS
3 2 (1.22%) SharePoint 2010
3 2 (1.22%) SharePoint 2013
4 1 (0.61%) Elasticsearch
4 1 (0.61%) nginx
4 1 (0.61%) Tomcat
Applications
1 9 (5.49%) Microsoft Project
2 2 (1.22%) Microsoft Excel
3 1 (0.61%) Spreadsheet
Business Applications
1 2 (1.22%) Remedy ITSM
Cloud Services
1 9 (5.49%) Microsoft Azure
2 8 (4.88%) Amazon AWS
3 7 (4.27%) Office 365
4 5 (3.05%) SaaS
5 3 (1.83%) Cloud Computing
6 1 (0.61%) IaaS
Communications & Networking
1 10 (6.10%) SMS
2 9 (5.49%) WAN
3 8 (4.88%) DNS
3 8 (4.88%) LAN
3 8 (4.88%) VPN
4 7 (4.27%) DHCP
4 7 (4.27%) Firewall
5 6 (3.66%) Software-Defined Networking
5 6 (3.66%) VoIP
6 5 (3.05%) BGP
6 5 (3.05%) EIGRP
6 5 (3.05%) Wireshark
7 4 (2.44%) Cisco IOS
7 4 (2.44%) Cisco Nexus
7 4 (2.44%) Cisco Wireless
7 4 (2.44%) NX-OS
7 4 (2.44%) Wireless
8 3 (1.83%) Internet
8 3 (1.83%) Remote Desktop
8 3 (1.83%) SAN
Database & Business Intelligence
1 3 (1.83%) SQL Server
2 2 (1.22%) SQL Server Integration Services
2 2 (1.22%) SQL Server Reporting Services
3 1 (0.61%) Data Mining
3 1 (0.61%) Relational Database
3 1 (0.61%) SQL Server 2012
Development Applications
1 8 (4.88%) MSI
2 3 (1.83%) Jenkins
2 3 (1.83%) JIRA
3 2 (1.22%) Team Foundation Server
3 2 (1.22%) Visual Studio
3 2 (1.22%) Visual Studio Team System
4 1 (0.61%) MSTest
4 1 (0.61%) NUnit
General
1 19 (11.59%) Finance
2 13 (7.93%) Military
3 8 (4.88%) Banking
4 7 (4.27%) Telecoms
5 5 (3.05%) Electronics
5 5 (3.05%) Manufacturing
5 5 (3.05%) Marketing
Job Titles
1 20 (12.20%) Architect
2 16 (9.76%) Analyst
3 13 (7.93%) Service Manager
4 12 (7.32%) Network Engineer
4 12 (7.32%) Project Manager
4 12 (7.32%) Test Manager
5 10 (6.10%) Release Manager
6 9 (5.49%) Applications Packager
6 9 (5.49%) Infrastructure Engineer
7 8 (4.88%) Data Analyst
7 8 (4.88%) Data Centre Analyst
7 8 (4.88%) Desktop Support
7 8 (4.88%) Enterprise Architect
7 8 (4.88%) IT Manager
8 7 (4.27%) Desktop Engineer
8 7 (4.27%) Procurement Manager
9 6 (3.66%) Senior Network Engineer
10 5 (3.05%) Developer
10 5 (3.05%) Procurement Project Manager
10 5 (3.05%) Product Manager
Libraries, Frameworks & Software Standards
1 4 (2.44%) AngularJS
2 3 (1.83%) Spring
2 3 (1.83%) Spring Boot
3 2 (1.22%) JFC
4 1 (0.61%) .NET
4 1 (0.61%) .NET Framework
Miscellaneous
1 30 (18.29%) Analytical Skills
2 25 (15.24%) Management Information System
3 11 (6.71%) Clustering
4 10 (6.10%) Data Centre
5 5 (3.05%) Self-Motivation
6 4 (2.44%) CMDB
7 3 (1.83%) Hybrid Cloud
7 3 (1.83%) User Experience
8 2 (1.22%) Distributed Denial-of-Service
8 2 (1.22%) Fat Client
8 2 (1.22%) iPhone
8 2 (1.22%) PKI
8 2 (1.22%) Thin Client
8 2 (1.22%) Wiki
9 1 (0.61%) CCTV
9 1 (0.61%) Computer Science
9 1 (0.61%) Virtual Team
Operating Systems
1 46 (28.05%) Windows
2 22 (13.41%) Windows Server
3 13 (7.93%) Windows 7
4 12 (7.32%) Windows 10
5 9 (5.49%) Windows Server 2008
6 7 (4.27%) Linux
6 7 (4.27%) Windows Server 2012
7 2 (1.22%) Android
8 1 (0.61%) CentOS
8 1 (0.61%) Mac OS
8 1 (0.61%) SUSE
8 1 (0.61%) Windows Server 2003
Processes & Methodologies
1 82 (50.00%) ITIL
2 36 (21.95%) ITIL V3
3 35 (21.34%) Service Delivery
4 34 (20.73%) Agile Software Development
5 30 (18.29%) PRINCE2
6 27 (16.46%) Infrastructure Management
6 27 (16.46%) ITSM
7 26 (15.85%) Stakeholder Management
8 25 (15.24%) Project Management
9 20 (12.20%) Security Patching
10 19 (11.59%) SDLC
11 18 (10.98%) Configuration Management
12 15 (9.15%) Release Management
12 15 (9.15%) Stakeholder Engagement
13 14 (8.54%) Customer Engagement
13 14 (8.54%) Service Design
14 13 (7.93%) Capacity Management
14 13 (7.93%) Disaster Recovery
14 13 (7.93%) Problem-Solving
15 12 (7.32%) Incident Management
Programming Languages
1 13 (7.93%) PowerShell
2 8 (4.88%) Python
3 7 (4.27%) C
4 4 (2.44%) Java
5 2 (1.22%) SQL
5 2 (1.22%) T-SQL
6 1 (0.61%) JavaScript
Qualifications
1 98 (59.76%) Security Cleared
2 41 (25.00%) SC Cleared
3 35 (21.34%) DV Cleared
4 12 (7.32%) Cisco Certification
4 12 (7.32%) Degree
5 6 (3.66%) BPSS Clearance
5 6 (3.66%) CCNP
6 5 (3.05%) CISSP
6 5 (3.05%) ISEB
7 4 (2.44%) CISM
7 4 (2.44%) PRINCE2 Certification
8 3 (1.83%) (ISC)2 CCSP
8 3 (1.83%) APMP
8 3 (1.83%) CCNA
8 3 (1.83%) CISA
8 3 (1.83%) ITIL Certification
8 3 (1.83%) PMP
9 2 (1.22%) CompTIA Security+
9 2 (1.22%) MCSE
9 2 (1.22%) Microsoft Certification
Quality Assurance & Compliance
1 7 (4.27%) SLA
2 6 (3.66%) PMO
3 3 (1.83%) COBIT
4 1 (0.61%) GDPR
4 1 (0.61%) ISO/IEC 20000
4 1 (0.61%) JSP 440
4 1 (0.61%) QA
System Software
1 27 (16.46%) Active Directory
2 13 (7.93%) XenApp
3 12 (7.32%) vSphere
4 10 (6.10%) VMware Infrastructure
5 8 (4.88%) Hyper-V
5 8 (4.88%) Microsoft App-V
5 8 (4.88%) VMware Server
6 3 (1.83%) Virtual Desktop
6 3 (1.83%) Virtual Machines
7 2 (1.22%) Firmware
7 2 (1.22%) XenDesktop
8 1 (0.61%) Microsoft Virtual Server
8 1 (0.61%) OpenAM
8 1 (0.61%) Virtual Servers
Systems Management
1 16 (9.76%) SCCM
2 15 (9.15%) Single Sign-On
3 11 (6.71%) Microsoft Clustering
4 6 (3.66%) Cisco Prime
5 5 (3.05%) Opsview
6 4 (2.44%) Cisco CUCM
7 3 (1.83%) Forefront Identity Manager
8 2 (1.22%) Microsoft Data Protection Manager
8 2 (1.22%) Microsoft Intune
8 2 (1.22%) Nagios
8 2 (1.22%) SCDPM
8 2 (1.22%) SCOM
8 2 (1.22%) SCVMM
9 1 (0.61%) Cacti
9 1 (0.61%) Grafana
9 1 (0.61%) Kubernetes
9 1 (0.61%) Norton AntiVirus
9 1 (0.61%) Symantec Endpoint Protection
9 1 (0.61%) Systems Management Server (SMS)
Vendors
1 40 (24.39%) Microsoft
2 22 (13.41%) VMware
3 19 (11.59%) Cisco
4 15 (9.15%) Citrix
5 11 (6.71%) CommVault
5 11 (6.71%) NetApp
5 11 (6.71%) ServiceNow
6 5 (3.05%) Remedy
6 5 (3.05%) SAP
7 3 (1.83%) EMC
7 3 (1.83%) HP
7 3 (1.83%) McAfee
8 2 (1.22%) Atlassian
8 2 (1.22%) BMC
8 2 (1.22%) Lotus
8 2 (1.22%) Red Hat
9 1 (0.61%) Fortinet
9 1 (0.61%) Fujitsu
9 1 (0.61%) Google
9 1 (0.61%) Tripwire