Service Management Contracts in the South West

Service Management
England > South West

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 38 63 63
Rank change year-on-year +25 0 -10
Contract jobs citing Service Management 148 134 133
As % of all contract jobs advertised in the South West 4.67% 3.68% 3.57%
As % of the Processes & Methodologies category 5.64% 4.11% 4.03%
Number of daily rates quoted 129 97 97
10th Percentile £363 £350 £350
25th Percentile £460 £463 £425
Median daily rate (50th Percentile) £525 £575 £525
Median % change year-on-year -8.70% +9.52% +10.53%
75th Percentile £580 £688 £600
90th Percentile £655 £768 £669
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.47%
Number of hourly rates quoted 1 10 4
10th Percentile - £17.00 £13.50
25th Percentile £46.25 £51.31 £14.63
Median hourly rate £47.50 £65.00 £33.00
Median % change year-on-year -26.92% +96.97% -34.00%
75th Percentile £48.75 - £54.23
90th Percentile - £98.50 £58.68
England median hourly rate £17.72 £55.00 £17.00
% change year-on-year -67.78% +223.53% -19.05%

All Process and Methodology Skills
South West

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,623 3,261 3,299
As % of all contract IT jobs advertised in the South West 82.82% 89.56% 88.49%
Number of daily rates quoted 1,685 2,401 2,333
10th Percentile £220 £313 £300
25th Percentile £405 £425 £413
Median daily rate (50th Percentile) £525 £549 £500
Median % change year-on-year -4.37% +9.80% +7.53%
75th Percentile £625 £644 £589
90th Percentile £700 £719 £670
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.69%
Number of hourly rates quoted 325 341 196
10th Percentile £13.86 £9.80 £15.90
25th Percentile £26.75 £17.50 £20.00
Median hourly rate £48.00 £61.50 £48.75
Median % change year-on-year -21.95% +26.16% +8.33%
75th Percentile £70.00 £70.30 £65.00
90th Percentile £77.50 £83.40 £70.54
England median hourly rate £35.50 £37.50 £24.35
% change year-on-year -5.33% +54.00% +1.46%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

3-month moving average daily rate quoted in jobs citing Service Management in the South West.

Daily rate trend for Service Management in the South West

Service Management
Daily Rate Histogram in the South West

Daily rate distribution for jobs citing Service Management in the South West over the 6 months to 27 April 2024.

Daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

3-month moving average hourly rates quoted in jobs citing Service Management in the South West.

Hourly rate trend for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +9 90 £500 -13.04% 14
Bristol 0 26 £515 -10.43% 9
Gloucestershire +13 13 £550 -6.78% 3
Somerset +6 7 £578 -26.20% 2
Devon +2 4 £600 +185.71% 4
Dorset +4 1 - -
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (30.41%) Confluence
2 43 (29.05%) SharePoint
3 35 (23.65%) SharePoint Server
4 10 (6.76%) Microsoft Exchange
5 5 (3.38%) Skype for Business
6 2 (1.35%) CMS
Applications
1 14 (9.46%) Microsoft Office
2 1 (0.68%) Spreadsheet
Business Applications
1 21 (14.19%) Remedy ITSM
2 1 (0.68%) Salesforce CRM
Cloud Services
1 45 (30.41%) Azure
2 36 (24.32%) Azure Stack
3 12 (8.11%) Power Platform
4 10 (6.76%) Microsoft 365
5 8 (5.41%) AWS
6 6 (4.05%) Amazon EC2
6 6 (4.05%) Amazon S3
6 6 (4.05%) AWS Lambda
6 6 (4.05%) Serverless
7 5 (3.38%) Entra ID
7 5 (3.38%) OpenShift
8 4 (2.70%) OneDrive
9 2 (1.35%) GCP
10 1 (0.68%) AWS CloudFormation
10 1 (0.68%) Cloud Computing
10 1 (0.68%) IaaS
10 1 (0.68%) PaaS
10 1 (0.68%) SaaS
10 1 (0.68%) Salesforce Sales Cloud
10 1 (0.68%) Salesforce Service Cloud
Communications & Networking
1 44 (29.73%) Firewall
2 35 (23.65%) BGP
3 7 (4.73%) Network Security
3 7 (4.73%) Skype
3 7 (4.73%) VSAN
4 6 (4.05%) DHCP
4 6 (4.05%) DNS
5 5 (3.38%) AMQP
5 5 (3.38%) LAN
5 5 (3.38%) WAN
6 2 (1.35%) SMTP
6 2 (1.35%) TCP/IP
6 2 (1.35%) Unified Communications
7 1 (0.68%) 4G
7 1 (0.68%) 5G
7 1 (0.68%) Software-Defined Networking
Database & Business Intelligence
1 11 (7.43%) Power BI
2 6 (4.05%) Amazon RDS
2 6 (4.05%) InfluxDB
2 6 (4.05%) Relational Database
Development Applications
1 45 (30.41%) JIRA
2 6 (4.05%) Jenkins
3 2 (1.35%) HP UFT
3 2 (1.35%) LoadRunner
4 1 (0.68%) Bitbucket
General
1 88 (59.46%) Social Skills
2 30 (20.27%) Public Sector
3 20 (13.51%) Organisational Skills
4 12 (8.11%) Analytical Skills
4 12 (8.11%) Telecoms
5 6 (4.05%) Finance
6 5 (3.38%) Electronics
6 5 (3.38%) Manufacturing
6 5 (3.38%) Marketing
6 5 (3.38%) Presentation Skills
7 3 (2.03%) Law
7 3 (2.03%) Military
8 2 (1.35%) Influencing Skills
9 1 (0.68%) Aerospace
9 1 (0.68%) Documentation Skills
9 1 (0.68%) Fire and Rescue
9 1 (0.68%) Police
9 1 (0.68%) Publishing
Job Titles
1 23 (15.54%) Service Manager
2 19 (12.84%) Analyst
3 18 (12.16%) Microsoft Engineer
4 17 (11.49%) Infrastructure Engineer
5 10 (6.76%) Service Analyst
6 7 (4.73%) Architect
6 7 (4.73%) IT Manager
7 6 (4.05%) Author
7 6 (4.05%) IT Services Manager
7 6 (4.05%) Service Transition Manager
7 6 (4.05%) Site Reliability Engineer
7 6 (4.05%) Transition Manager
7 6 (4.05%) Virtualisation Engineer
8 5 (3.38%) Service Desk Analyst
8 5 (3.38%) Service Management Analyst
8 5 (3.38%) Technical Author
9 4 (2.70%) Applications Manager
9 4 (2.70%) DevOps Engineer
9 4 (2.70%) ITIL Manager
9 4 (2.70%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (4.05%) Flash
2 5 (3.38%) RabbitMQ
3 1 (0.68%) .NET
3 1 (0.68%) .NET Framework
Miscellaneous
1 37 (25.00%) Private Cloud
2 18 (12.16%) PKI
3 14 (9.46%) Management Information System
4 6 (4.05%) Clustering
4 6 (4.05%) Linux Command Line
5 5 (3.38%) CMDB
6 3 (2.03%) Data Centre
6 3 (2.03%) Self-Motivation
7 2 (1.35%) Public Cloud
8 1 (0.68%) Enterprise Storage
8 1 (0.68%) Onboarding
8 1 (0.68%) Security Operations Centre
Operating Systems
1 49 (33.11%) Windows
2 13 (8.78%) Linux
3 9 (6.08%) Windows 10
4 5 (3.38%) Windows Server
5 2 (1.35%) Windows 7
5 2 (1.35%) Windows Server 2012
6 1 (0.68%) Android
6 1 (0.68%) Apple iOS
6 1 (0.68%) Mac OS
Processes & Methodologies
1 92 (62.16%) ITIL
2 74 (50.00%) ITSM
3 41 (27.70%) Capacity Management
4 40 (27.03%) Agile
5 36 (24.32%) Network Management
5 36 (24.32%) Security Monitoring
6 26 (17.57%) Continuous Improvement
7 17 (11.49%) Infrastructure Engineering
8 15 (10.14%) Business Intelligence
8 15 (10.14%) Change Control
8 15 (10.14%) Configuration Management
8 15 (10.14%) Service Delivery
8 15 (10.14%) Waterfall
9 14 (9.46%) Project Management
10 13 (8.78%) Project Delivery
11 12 (8.11%) Business Continuity
11 12 (8.11%) Change Management
11 12 (8.11%) NsoIT
12 11 (7.43%) Backlog Management
12 11 (7.43%) Knowledge Transfer
Programming Languages
1 10 (6.76%) SQL
2 6 (4.05%) Go
2 6 (4.05%) Java
2 6 (4.05%) Python
3 5 (3.38%) PowerShell
3 5 (3.38%) Shell Script
4 4 (2.70%) C
5 3 (2.03%) Bash
Qualifications
1 120 (81.08%) Security Cleared
2 63 (42.57%) DV Cleared
3 61 (41.22%) SC Cleared
4 17 (11.49%) Degree
5 15 (10.14%) Microsoft Certification
6 9 (6.08%) BPSS Clearance
7 7 (4.73%) CCNA
7 7 (4.73%) Cisco Certification
8 6 (4.05%) Master's Degree
8 6 (4.05%) VMware Certified Professional (VCP)
9 5 (3.38%) ITIL Certification
10 4 (2.70%) Chartered Engineer
10 4 (2.70%) ITIL Foundation Certificate
11 3 (2.03%) ISEB
11 3 (2.03%) MCP
12 2 (1.35%) MCSE
13 1 (0.68%) CCNP
13 1 (0.68%) ISEB Practitioner
13 1 (0.68%) MCSA
13 1 (0.68%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 36 (24.32%) Government Security Classifications
2 13 (8.78%) JSP 440
3 6 (4.05%) SLA
4 4 (2.70%) Cyber Essentials
4 4 (2.70%) ISO/IEC 27001
5 3 (2.03%) Accessibility
5 3 (2.03%) COBIT
5 3 (2.03%) ISO/IEC 20000
5 3 (2.03%) NIST
5 3 (2.03%) QA
6 2 (1.35%) NCSC
7 1 (0.68%) ISO 9000
System Software
1 16 (10.81%) VMware Infrastructure
2 11 (7.43%) Active Directory
3 7 (4.73%) VMware ESXi
3 7 (4.73%) VMware NSX
4 6 (4.05%) Docker
5 4 (2.70%) Microsoft Virtual Server
5 4 (2.70%) Virtual Servers
6 3 (2.03%) vSphere
7 2 (1.35%) Virtual Desktop
Systems Management
1 30 (20.27%) SCOM
2 15 (10.14%) OPNET
3 10 (6.76%) Ansible
4 9 (6.08%) SCCM
5 7 (4.73%) Progress Chef
5 7 (4.73%) vCenter Server
6 6 (4.05%) Grafana
6 6 (4.05%) Kubernetes
6 6 (4.05%) Prometheus
6 6 (4.05%) Terraform
7 5 (3.38%) Docker Swarm
8 3 (2.03%) Jamf Pro
8 3 (2.03%) Microsoft Intune
9 2 (1.35%) Active Directory Federation Services
9 2 (1.35%) WSUS
10 1 (0.68%) Check_MK
10 1 (0.68%) Puppet
Vendors
1 62 (41.89%) Microsoft
2 43 (29.05%) Atlassian
3 22 (14.86%) Remedy
4 16 (10.81%) VMware
5 11 (7.43%) Cisco
6 7 (4.73%) BMC
7 5 (3.38%) SAP
8 4 (2.70%) ServiceNow
8 4 (2.70%) SolarWinds
9 3 (2.03%) Citrix
9 3 (2.03%) Dell
10 2 (1.35%) Darktrace
10 2 (1.35%) OpenText
10 2 (1.35%) Splunk
10 2 (1.35%) Veeam
11 1 (0.68%) Fortinet
11 1 (0.68%) Juniper
11 1 (0.68%) Salesforce