Period
to 26 May 2018

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 26 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South West
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 90 133 80
Rank change year-on-year +43 -53 +5
Contract jobs citing Service Management 112 70 146
As % of all contract IT jobs advertised in the South West 2.20% 1.33% 2.46%
As % of the Processes & Methodologies category 2.69% 1.60% 3.01%
Number of daily rates quoted 55 40 103
South West median daily rate £420 £496 £350
Median daily rate % change year-on-year -15.37% +41.79% -11.39%
10th Percentile £268 £252 £180
90th Percentile £576 £650 £510
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 6 8 5
South West median hourly rate £23.00 £20.00 £12.00
Median hourly rate % change year-on-year +15.00% +66.67% -57.71%
England median hourly rate £17.00 £14.75 £14.00
% change year-on-year +15.25% +5.36% -9.68%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 4,171 4,378 4,853
As % of all contract IT jobs advertised in the South West 81.85% 83.44% 81.77%
Number of daily rates quoted 2,512 2,849 3,239
South West median daily rate £405 £390 £375
Median daily rate % change year-on-year +3.85% +4.00% -3.23%
10th Percentile £270 £250 £253
90th Percentile £563 £550 £538
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 184 222 259
South West median hourly rate £31.00 £39.50 £40.00
Median hourly rate % change year-on-year -21.52% -1.25% +15.94%
10th Percentile £11.18 £14.00 £13.00
90th Percentile £47.50 £52.50 £52.25
England median hourly rate £22.00 £25.50 £23.50
% change year-on-year -13.73% +8.51% +11.90%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South West.

Contractor daily rate trend for Service Management in the South West

Service Management
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Management in the South West over the 6 months to 26 May 2018.

Contractor daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South West.

Contractor hourly rate trend for Service Management in the South West

Service Management
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Management in the South West over the 6 months to 26 May 2018.

Contractor hourly rate histogram for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +29 37 £475 -19.83% 18
Bristol -3 19 £365 -12.05% 6
Dorset +2 14 £406 +54.03% 2
Gloucestershire +17 10 £275 - 1
Somerset +7 7 - - 8
Devon -9 5 - - 2
Service Management
England

For the 6 months to 26 May 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for Service Management.

1 55 (49.11%) Security Cleared
2 48 (42.86%) ITIL
3 28 (25.00%) Agile Software Development
4 26 (23.21%) Infrastructure Management
5 24 (21.43%) Management Information System
6 21 (18.75%) PRINCE2
7 20 (17.86%) Windows
7 20 (17.86%) Stakeholder Management
8 19 (16.96%) Finance
8 19 (16.96%) Project Management
9 18 (16.07%) ITSM
9 18 (16.07%) Service Delivery
9 18 (16.07%) Microsoft
10 17 (15.18%) Cisco
10 17 (15.18%) VMware
11 16 (14.29%) DV Cleared
12 15 (13.39%) Cisco Certification
12 15 (13.39%) Security Patching
12 15 (13.39%) Single Sign-On
13 14 (12.50%) VoIP
13 14 (12.50%) WAN
13 14 (12.50%) Military
13 14 (12.50%) SC Cleared
14 13 (11.61%) VMware Infrastructure
14 13 (11.61%) Python
14 13 (11.61%) Active Directory
14 13 (11.61%) Stakeholder Engagement
14 13 (11.61%) ITIL V3
15 12 (10.71%) Analytical Skills
15 12 (10.71%) Validation

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.57%) MS Exchange
2 3 (2.68%) Exchange Server 2010
3 1 (0.89%) Alfresco
3 1 (0.89%) Apache
3 1 (0.89%) IBM Notes
3 1 (0.89%) IIS
3 1 (0.89%) Mule
3 1 (0.89%) nginx
3 1 (0.89%) Oracle SOA Suite
Applications
1 6 (5.36%) Microsoft Project
2 5 (4.46%) Microsoft Office
3 1 (0.89%) MS Visio
Business Applications
1 4 (3.57%) Remedy ITSM
Cloud Services
1 6 (5.36%) Microsoft Azure
2 4 (3.57%) Office 365
3 3 (2.68%) Amazon AWS
4 2 (1.79%) Azure Active Directory
4 2 (1.79%) IaaS
5 1 (0.89%) AWS CloudFormation
5 1 (0.89%) Cloud Computing
Communications & Networking
1 14 (12.50%) VoIP
1 14 (12.50%) WAN
2 11 (9.82%) LAN
3 9 (8.04%) BGP
3 9 (8.04%) EIGRP
3 9 (8.04%) Firewall
4 8 (7.14%) Cisco Nexus
4 8 (7.14%) NX-OS
4 8 (7.14%) SMS
4 8 (7.14%) Wireshark
5 7 (6.25%) DNS
6 5 (4.46%) Intrusion Detection
6 5 (4.46%) VPN
7 4 (3.57%) Internet
8 3 (2.68%) SNMP
9 2 (1.79%) DHCP
9 2 (1.79%) NGN
9 2 (1.79%) SAN
9 2 (1.79%) SSH
9 2 (1.79%) TCP/IP
Database & Business Intelligence
1 1 (0.89%) Oracle Database
1 1 (0.89%) SQL Server
Development Applications
1 3 (2.68%) Jenkins
2 2 (1.79%) JIRA
3 1 (0.89%) Atlassian Bamboo
3 1 (0.89%) Git (software)
3 1 (0.89%) Maven
General
1 19 (16.96%) Finance
2 14 (12.50%) Military
3 12 (10.71%) Telecoms
4 7 (6.25%) Banking
5 3 (2.68%) Electronics
5 3 (2.68%) Manufacturing
5 3 (2.68%) Marketing
6 1 (0.89%) Pharmaceutical
Job Titles
1 17 (15.18%) Service Manager
2 11 (9.82%) Network Engineer
3 10 (8.93%) Project Manager
3 10 (8.93%) Senior Network Engineer
4 8 (7.14%) Architect
5 7 (6.25%) Analyst
6 6 (5.36%) Consultant
7 5 (4.46%) DV Cleared Network Engineer
7 5 (4.46%) Infrastructure Engineer
7 5 (4.46%) IT Manager
7 5 (4.46%) Service Management Manager
7 5 (4.46%) Service Management Project Manager
8 4 (3.57%) Delivery Manager
8 4 (3.57%) Developer
8 4 (3.57%) Release Manager
8 4 (3.57%) Test Manager
8 4 (3.57%) Transition Manager
9 3 (2.68%) Auditor
9 3 (2.68%) IT Services Manager
9 3 (2.68%) Security Manager
Libraries, Frameworks & Software Standards
1 3 (2.68%) AngularJS
2 2 (1.79%) JFC
2 2 (1.79%) Spring
2 2 (1.79%) Spring Boot
2 2 (1.79%) XML
3 1 (0.89%) Elastic Stack
3 1 (0.89%) LDAP
3 1 (0.89%) SAML
3 1 (0.89%) VML
3 1 (0.89%) Web Services
Miscellaneous
1 24 (21.43%) Management Information System
2 12 (10.71%) Analytical Skills
3 9 (8.04%) Data Centre
4 5 (4.46%) Clustering
5 3 (2.68%) CMDB
5 3 (2.68%) Hybrid Cloud
5 3 (2.68%) PKI
5 3 (2.68%) User Experience
6 2 (1.79%) NHS
7 1 (0.89%) Algorithms
7 1 (0.89%) CCTV
7 1 (0.89%) Computer Science
7 1 (0.89%) iPhone
7 1 (0.89%) N-Tier
7 1 (0.89%) Self-Motivation
7 1 (0.89%) Wiki
Operating Systems
1 20 (17.86%) Windows
2 10 (8.93%) Linux
3 4 (3.57%) Windows Server
4 3 (2.68%) CentOS
4 3 (2.68%) Windows Vista
5 2 (1.79%) Unix
6 1 (0.89%) Android
6 1 (0.89%) Mac OS
6 1 (0.89%) SUSE
6 1 (0.89%) Windows 10
6 1 (0.89%) Windows 7
Processes & Methodologies
1 48 (42.86%) ITIL
2 28 (25.00%) Agile Software Development
3 26 (23.21%) Infrastructure Management
4 21 (18.75%) PRINCE2
5 20 (17.86%) Stakeholder Management
6 19 (16.96%) Project Management
7 18 (16.07%) ITSM
7 18 (16.07%) Service Delivery
8 15 (13.39%) Security Patching
9 13 (11.61%) ITIL V3
9 13 (11.61%) Stakeholder Engagement
10 12 (10.71%) Incident Management
10 12 (10.71%) Validation
11 11 (9.82%) Capacity Management
12 10 (8.93%) Coaching
12 10 (8.93%) DevOps
12 10 (8.93%) IT Strategy
12 10 (8.93%) SDLC
13 8 (7.14%) Scrum
14 7 (6.25%) Root Cause Analysis
Programming Languages
1 13 (11.61%) Python
2 9 (8.04%) C
3 3 (2.68%) Java
4 2 (1.79%) SQL
5 1 (0.89%) Groovy
5 1 (0.89%) Perl
Qualifications
1 55 (49.11%) Security Cleared
2 16 (14.29%) DV Cleared
3 15 (13.39%) Cisco Certification
4 14 (12.50%) SC Cleared
5 11 (9.82%) CCNP
6 9 (8.04%) Degree
7 8 (7.14%) CISSP
8 6 (5.36%) APMP
9 4 (3.57%) (ISC)2 CCSP
9 4 (3.57%) CISM
10 3 (2.68%) CISA
10 3 (2.68%) PMP
11 1 (0.89%) Computer Science Degree
11 1 (0.89%) ISTQB
11 1 (0.89%) ISTQB Foundation Certification
11 1 (0.89%) ITIL Certification
11 1 (0.89%) OSCP
11 1 (0.89%) PRINCE2 Certification
11 1 (0.89%) PRINCE2 Practitioner
11 1 (0.89%) SANS
Quality Assurance & Compliance
1 7 (6.25%) SLA
2 5 (4.46%) PMO
3 3 (2.68%) COBIT
4 1 (0.89%) GDPR
4 1 (0.89%) GxP
4 1 (0.89%) ISO/IEC 20000
4 1 (0.89%) ISO/IEC 27001
4 1 (0.89%) JSP 440
4 1 (0.89%) PCI DSS
4 1 (0.89%) QA
4 1 (0.89%) Sarbanes-Oxley
System Software
1 13 (11.61%) Active Directory
1 13 (11.61%) VMware Infrastructure
2 5 (4.46%) vSphere
3 3 (2.68%) Docker
3 3 (2.68%) Virtual Servers
3 3 (2.68%) XenApp
4 2 (1.79%) Hyper-V
4 2 (1.79%) Virtual Machines
5 1 (0.89%) Firmware
5 1 (0.89%) IAG
5 1 (0.89%) Microsoft Virtual Server
5 1 (0.89%) OpenAM
Systems Management
1 15 (13.39%) Single Sign-On
2 10 (8.93%) Cisco Prime
3 8 (7.14%) Opsview
4 4 (3.57%) Norton AntiVirus
5 3 (2.68%) Microsoft Clustering
5 3 (2.68%) Symantec Endpoint Protection
6 2 (1.79%) Kubernetes
7 1 (0.89%) Microsoft Intune
7 1 (0.89%) Nagios
7 1 (0.89%) Puppet
7 1 (0.89%) Systems Management Server (SMS)
Vendors
1 18 (16.07%) Microsoft
2 17 (15.18%) Cisco
2 17 (15.18%) VMware
3 8 (7.14%) Remedy
4 7 (6.25%) HP
5 4 (3.57%) BMC
5 4 (3.57%) FireEye
5 4 (3.57%) McAfee
5 4 (3.57%) Red Hat
5 4 (3.57%) Symantec
6 3 (2.68%) Citrix
6 3 (2.68%) CommVault
6 3 (2.68%) EMC
6 3 (2.68%) IBM
6 3 (2.68%) NetApp
6 3 (2.68%) SAP
6 3 (2.68%) Tripwire
7 2 (1.79%) Atlassian
7 2 (1.79%) Ivanti
7 2 (1.79%) SolarWinds