Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South West
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 92 98 120
Rank change year-on-year +6 +22 -14
Contract jobs citing Service Management 116 111 106
As % of all contract IT jobs advertised in the South West 2.05% 1.93% 1.64%
As % of the Processes & Methodologies category 2.52% 2.42% 2.06%
Number of daily rates quoted 69 88 72
South West median daily rate £475 £325 £400
Median daily rate % change year-on-year +46.15% -18.75% -
10th Percentile £313 £188 £230
90th Percentile £600 £588 £548
England median daily rate £425 £425 £410
% change year-on-year - +3.66% +7.89%
Number of hourly rates quoted 2 6 1
South West median hourly rate £11.20 £29.75 £22.50
Median hourly rate % change year-on-year -62.36% +32.22% -10.00%
10th Percentile £10.53 £10.13 £21.25
90th Percentile £11.97 £47.50 £23.75
England median hourly rate £15.25 £14.50 £18.26
% change year-on-year +5.17% -20.59% +21.73%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 4609 4587 5154
As % of all contract IT jobs advertised in the South West 81.29% 79.94% 79.66%
Number of daily rates quoted 2912 3091 3490
South West median daily rate £400 £375 £375
Median daily rate % change year-on-year +6.67% - -
10th Percentile £256 £240 £255
90th Percentile £556 £550 £525
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.47% +5.75%
Number of hourly rates quoted 186 270 256
South West median hourly rate £35.00 £31.50 £39.00
Median hourly rate % change year-on-year +11.11% -19.23% +47.17%
10th Percentile £12.19 £12.00 £14.13
90th Percentile £50.00 £47.50 £49.60
England median hourly rate £24.00 £24.43 £22.50
% change year-on-year -1.76% +8.58% +18.42%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South West.

Contractor daily rate trend for Service Management in the South West

Service Management
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Management in the South West over the 6 months to 22 November 2017.

Contractor daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South West.

Contractor hourly rate trend for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -3 57 £475 +48.44% 3
Bristol -7 25 £391 +20.38% 4
Devon +14 17 £550 +197.30% 1
Gloucestershire +9 3 £525 +50.00%
Dorset +5 2 £151 -51.45% 2
Somerset -9 2 £450 -10.00%
Service Management
England

For the 6 months to 22 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Service Management.

1 60 (51.72%) ITIL
2 34 (29.31%) Security Cleared
3 27 (23.28%) Agile Software Development
4 25 (21.55%) Finance
5 23 (19.83%) Project Management
6 22 (18.97%) Management Information System
6 22 (18.97%) DevOps
7 19 (16.38%) Telecoms
8 18 (15.52%) Active Directory
9 17 (14.66%) Incident Management
10 16 (13.79%) DV Cleared
10 16 (13.79%) Linux
10 16 (13.79%) VMware
11 15 (12.93%) Configuration Management
11 15 (12.93%) Unix
11 15 (12.93%) SC Cleared
12 14 (12.07%) HP
12 14 (12.07%) Cisco
12 14 (12.07%) Change Management
13 13 (11.21%) Scrum
13 13 (11.21%) CA
13 13 (11.21%) PRINCE2
14 12 (10.34%) Business Intelligence
14 12 (10.34%) CISSP
14 12 (10.34%) Cisco Certification
14 12 (10.34%) ITIL Certification
14 12 (10.34%) ITSM
14 12 (10.34%) Degree
15 11 (9.48%) Intrusion Detection
15 11 (9.48%) Computer Science

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.90%) JBoss
2 3 (2.59%) Alfresco
2 3 (2.59%) MS Exchange
2 3 (2.59%) Mule
3 2 (1.72%) Exchange Server 2010
3 2 (1.72%) Oracle SOA Suite
4 1 (0.86%) Drupal
4 1 (0.86%) Skype for Business
Applications
1 3 (2.59%) Microsoft Office
2 1 (0.86%) Microsoft Excel
Business Applications
1 4 (3.45%) Oracle EBS
2 1 (0.86%) JDE EnterpriseOne
2 1 (0.86%) Oracle EBS R12
2 1 (0.86%) Oracle Payables
2 1 (0.86%) Remedy ITSM
Cloud Services
1 7 (6.03%) Office 365
2 3 (2.59%) SaaS
3 2 (1.72%) PaaS
4 1 (0.86%) Microsoft Azure
Communications & Networking
1 11 (9.48%) Intrusion Detection
2 5 (4.31%) Ethernet
2 5 (4.31%) MPLS
2 5 (4.31%) SMS
3 4 (3.45%) Firewall
3 4 (3.45%) SAN
3 4 (3.45%) VoIP
4 3 (2.59%) BGP
4 3 (2.59%) Cisco Nexus
4 3 (2.59%) EIGRP
4 3 (2.59%) LAN
4 3 (2.59%) NAS
4 3 (2.59%) Network Security
4 3 (2.59%) NX-OS
4 3 (2.59%) WAN
4 3 (2.59%) Wireshark
5 2 (1.72%) Internet
5 2 (1.72%) Kerberos
5 2 (1.72%) LDAP
5 2 (1.72%) VPN
Database & Business Intelligence
1 4 (3.45%) Oracle BI EE
2 3 (2.59%) Big Data
Development Applications
1 4 (3.45%) Jenkins
2 3 (2.59%) Atlassian Bamboo
2 3 (2.59%) Git (software)
3 2 (1.72%) Visual Studio
General
1 25 (21.55%) Finance
2 19 (16.38%) Telecoms
3 10 (8.62%) Banking
4 8 (6.90%) Manufacturing
5 7 (6.03%) Electronics
5 7 (6.03%) Marketing
6 5 (4.31%) Military
7 3 (2.59%) Retail
8 2 (1.72%) Publishing
Job Titles
1 20 (17.24%) Analyst
2 12 (10.34%) Architect
2 12 (10.34%) Consultant
3 11 (9.48%) Administrator
4 9 (7.76%) Systems Administrator
5 8 (6.90%) Incident Manager
5 8 (6.90%) IT Manager
5 8 (6.90%) Linux/Unix DevOps
5 8 (6.90%) Unix Administrator
6 7 (6.03%) Unix Systems Administrator
7 6 (5.17%) Enterprise Architect
8 5 (4.31%) Automation Analyst
8 5 (4.31%) DevOps Administrator
8 5 (4.31%) Security Analyst
8 5 (4.31%) Service Analyst
9 4 (3.45%) Network Engineer
9 4 (3.45%) Operational Security Analyst
9 4 (3.45%) Operations Analyst
9 4 (3.45%) Security Operations Analyst
9 4 (3.45%) Service Manager
Libraries, Frameworks & Software Standards
1 10 (8.62%) Middleware
2 6 (5.17%) Web Services
3 3 (2.59%) .NET
3 3 (2.59%) Elastic Stack
4 2 (1.72%) SAML
5 1 (0.86%) AngularJS
5 1 (0.86%) CSS
5 1 (0.86%) HTML
5 1 (0.86%) Twitter Bootstrap
Miscellaneous
1 22 (18.97%) Management Information System
2 11 (9.48%) Computer Science
3 10 (8.62%) Analytical Skills
4 6 (5.17%) Freedom of Information
4 6 (5.17%) Freedom of Information Act
5 4 (3.45%) Enterprise Storage
5 4 (3.45%) Public Cloud
5 4 (3.45%) Replication
6 2 (1.72%) Algorithms
6 2 (1.72%) CESG
6 2 (1.72%) CESG CLAS
6 2 (1.72%) N-Tier
6 2 (1.72%) PDA
6 2 (1.72%) PKI
6 2 (1.72%) Taxonomies
6 2 (1.72%) Virtual Team
7 1 (0.86%) Data Protection Act
7 1 (0.86%) Reference Data
7 1 (0.86%) User Experience
7 1 (0.86%) Video Conferencing
Operating Systems
1 16 (13.79%) Linux
2 15 (12.93%) Unix
3 9 (7.76%) Windows
4 6 (5.17%) Solaris
5 3 (2.59%) CentOS
5 3 (2.59%) Red Hat Enterprise Linux
6 2 (1.72%) Windows 10
6 2 (1.72%) Windows 7
6 2 (1.72%) Windows 8
6 2 (1.72%) Windows Server
6 2 (1.72%) Windows Server 2008
7 1 (0.86%) Windows Server 2012
7 1 (0.86%) Windows Vista
7 1 (0.86%) Windows XP
Processes & Methodologies
1 60 (51.72%) ITIL
2 27 (23.28%) Agile Software Development
3 23 (19.83%) Project Management
4 22 (18.97%) DevOps
5 17 (14.66%) Incident Management
6 15 (12.93%) Configuration Management
7 14 (12.07%) Change Management
8 13 (11.21%) PRINCE2
8 13 (11.21%) Scrum
9 12 (10.34%) Business Intelligence
9 12 (10.34%) ITSM
10 11 (9.48%) Problem Management
11 10 (8.62%) Continuous Improvement
11 10 (8.62%) Release Management
11 10 (8.62%) Risk Management
12 9 (7.76%) Data Protection
13 8 (6.90%) Capacity Management
13 8 (6.90%) People Management
13 8 (6.90%) SIEM
13 8 (6.90%) Vulnerability Management
Programming Languages
1 6 (5.17%) Python
2 4 (3.45%) Java
3 3 (2.59%) Groovy
3 3 (2.59%) Perl
4 2 (1.72%) SQL
Qualifications
1 34 (29.31%) Security Cleared
2 16 (13.79%) DV Cleared
3 15 (12.93%) SC Cleared
4 12 (10.34%) Cisco Certification
4 12 (10.34%) CISSP
4 12 (10.34%) Degree
4 12 (10.34%) ITIL Certification
5 8 (6.90%) (ISC)2 CCSP
6 5 (4.31%) ISEB
7 4 (3.45%) BPSS Clearance
8 3 (2.59%) CCNP
8 3 (2.59%) CESG Certified Professional
8 3 (2.59%) CISM
8 3 (2.59%) ISTQB
8 3 (2.59%) ISTQB Foundation Certification
9 2 (1.72%) CLAS
9 2 (1.72%) Computer Science Degree
9 2 (1.72%) OSCP
9 2 (1.72%) SANS
10 1 (0.86%) CASP
Quality Assurance & Compliance
1 10 (8.62%) SLA
2 6 (5.17%) ISO/IEC 27001
3 4 (3.45%) GDPR
3 4 (3.45%) ISO 9001
3 4 (3.45%) PCI DSS
3 4 (3.45%) QA
4 3 (2.59%) ISO/IEC 20000
5 2 (1.72%) RMADS
5 2 (1.72%) Sarbanes-Oxley
6 1 (0.86%) Data Quality
6 1 (0.86%) Disclosure Scotland
6 1 (0.86%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.86%) PMO
System Software
1 18 (15.52%) Active Directory
2 6 (5.17%) Firmware
3 4 (3.45%) Docker
3 4 (3.45%) VMware Infrastructure
4 2 (1.72%) IAG
5 1 (0.86%) Microsoft App-V
5 1 (0.86%) vSphere
Systems Management
1 8 (6.90%) Norton AntiVirus
2 4 (3.45%) NetBackup
2 4 (3.45%) Puppet
3 3 (2.59%) Cisco Prime
3 3 (2.59%) Opsview
4 1 (0.86%) Opscode Chef
4 1 (0.86%) SCCM
4 1 (0.86%) Systems Management Server (SMS)
Vendors
1 16 (13.79%) VMware
2 14 (12.07%) Cisco
2 14 (12.07%) HP
3 13 (11.21%) CA
4 9 (7.76%) EMC
4 9 (7.76%) McAfee
4 9 (7.76%) ServiceNow
5 8 (6.90%) ArcSight
5 8 (6.90%) FireEye
5 8 (6.90%) Symantec
6 7 (6.03%) Bluefish Communications
6 7 (6.03%) SAP
7 6 (5.17%) Oracle
8 5 (4.31%) Juniper
8 5 (4.31%) Remedy
8 5 (4.31%) SevOne
9 4 (3.45%) Brocade
9 4 (3.45%) Hitachi
9 4 (3.45%) NetApp
9 4 (3.45%) Veritas