Period
to 18 November 2018

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South West
6 months to
18 Nov 2018
Same period 2017 Same period 2016
Rank 71 90 102
Rank change year-on-year +19 +12 +22
Contract jobs citing Service Management 190 116 112
As % of all contract IT jobs advertised in the South West 3.05% 2.06% 1.93%
As % of the Processes & Methodologies category 3.56% 2.47% 2.35%
Number of daily rates quoted 105 69 90
South West median daily rate £425 £475 £325
Median daily rate % change year-on-year -10.53% +46.15% -18.75%
10th Percentile £225 £312 £188
90th Percentile £538 £600 £588
England median daily rate £425 £425 £425
Number of hourly rates quoted 8 2 6
South West median hourly rate £40.00 £11.20 £29.75
Median hourly rate % change year-on-year +257.22% -62.36% +32.22%
10th Percentile £38.00 £10.53 £10.13
90th Percentile £67.63 £11.97 £47.50
England median hourly rate £17.50 £15.00 £14.50
% change year-on-year +16.67% +3.45% -19.44%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 5,344 4,689 4,768
As % of all contract IT jobs advertised in the South West 85.89% 83.45% 82.11%
Number of daily rates quoted 3,368 2,963 3,188
South West median daily rate £425 £400 £375
Median daily rate % change year-on-year +6.25% +6.67% -
10th Percentile £275 £251 £235
90th Percentile £575 £552 £550
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 212 193 281
South West median hourly rate £41.53 £35.00 £29.60
Median hourly rate % change year-on-year +18.66% +18.24% -22.11%
10th Percentile £15.06 £12.08 £12.00
90th Percentile £50.00 £50.20 £47.50
England median hourly rate £22.00 £23.50 £23.00
% change year-on-year -6.38% +2.17% +4.55%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South West.

Contractor daily rate trend for Service Management in the South West

Service Management
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Management in the South West over the 6 months to 18 November 2018.

Contractor daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South West.

Contractor hourly rate trend for Service Management in the South West

Service Management
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Management in the South West over the 6 months to 18 November 2018.

Contractor hourly rate histogram for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 6 months to 18 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +8 95 £425 -10.53% 12
Bristol -4 24 £390 -2.50% 14
Gloucestershire +11 22 £325 -38.10% 2
Somerset +12 13 £413 -8.33% 4
Devon -6 9 £425 -22.73% 3
Dorset +6 7 £460 +205.65% 2
Cornwall - 3 £300 - 1
Service Management
England

For the 6 months to 18 November 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for Service Management.

1 105 (55.26%) ITIL
2 101 (53.16%) Security Cleared
3 59 (31.05%) Windows
4 43 (22.63%) SC Cleared
5 41 (21.58%) Service Delivery
6 40 (21.05%) DV Cleared
7 39 (20.53%) ITIL V3
8 37 (19.47%) Microsoft
9 35 (18.42%) Active Directory
10 31 (16.32%) Agile Software Development
11 29 (15.26%) SCCM
12 28 (14.74%) ITSM
13 27 (14.21%) Infrastructure Management
13 27 (14.21%) Analytical Skills
14 25 (13.16%) Finance
14 25 (13.16%) Stakeholder Management
15 24 (12.63%) Cisco
15 24 (12.63%) Project Management
15 24 (12.63%) PowerShell
15 24 (12.63%) Customer Engagement
15 24 (12.63%) Windows 7
15 24 (12.63%) Windows Server
16 22 (11.58%) PRINCE2
16 22 (11.58%) VMware
17 20 (10.53%) VPN
17 20 (10.53%) Configuration Management
17 20 (10.53%) Service Design
17 20 (10.53%) Windows Server 2008
18 19 (10.00%) Mentoring
18 19 (10.00%) User Acceptance Testing

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.26%) MS Exchange
2 9 (4.74%) Exchange Server 2010
3 7 (3.68%) SharePoint
4 5 (2.63%) Apache
4 5 (2.63%) IIS
5 4 (2.11%) nginx
6 2 (1.05%) SharePoint 2010
6 2 (1.05%) SharePoint 2013
6 2 (1.05%) Tomcat
7 1 (0.53%) Elasticsearch
7 1 (0.53%) Exchange Server 2013
7 1 (0.53%) GlassFish
7 1 (0.53%) IBM Notes
Applications
1 7 (3.68%) Microsoft Project
2 2 (1.05%) Microsoft Excel
3 1 (0.53%) Spreadsheet
Business Applications
1 1 (0.53%) Remedy ITSM
Cloud Services
1 8 (4.21%) Microsoft Azure
2 7 (3.68%) Amazon AWS
3 6 (3.16%) Office 365
3 6 (3.16%) SaaS
4 2 (1.05%) Cloud Computing
5 1 (0.53%) IaaS
5 1 (0.53%) PaaS
Communications & Networking
1 20 (10.53%) VPN
2 11 (5.79%) DNS
3 9 (4.74%) WAN
4 8 (4.21%) Intranet
4 8 (4.21%) Junos
4 8 (4.21%) LAN
5 7 (3.68%) BGP
5 7 (3.68%) Cisco Wireless
5 7 (3.68%) DHCP
5 7 (3.68%) Firewall
5 7 (3.68%) Intrusion Detection
5 7 (3.68%) Wireless
6 6 (3.16%) Cisco Nexus
6 6 (3.16%) SMS
6 6 (3.16%) Software-Defined Networking
7 5 (2.63%) Internet
7 5 (2.63%) VoIP
8 4 (2.11%) Cisco IOS
8 4 (2.11%) EIGRP
8 4 (2.11%) Wireshark
Database & Business Intelligence
1 6 (3.16%) SQL Server
2 5 (2.63%) Oracle Database
3 2 (1.05%) SQL Server 2012
3 2 (1.05%) SQL Server Integration Services
3 2 (1.05%) SQL Server Reporting Services
4 1 (0.53%) Data Mining
4 1 (0.53%) Relational Database
Development Applications
1 18 (9.47%) MSI
2 2 (1.05%) Jenkins
2 2 (1.05%) Team Foundation Server
2 2 (1.05%) Visual Studio
2 2 (1.05%) Visual Studio Team System
3 1 (0.53%) Git (software)
3 1 (0.53%) JIRA
3 1 (0.53%) Liquibase
3 1 (0.53%) Maven
3 1 (0.53%) MSTest
3 1 (0.53%) NUnit
General
1 25 (13.16%) Finance
2 18 (9.47%) Military
3 12 (6.32%) Telecoms
4 7 (3.68%) Electronics
4 7 (3.68%) Manufacturing
4 7 (3.68%) Marketing
5 2 (1.05%) Banking
6 1 (0.53%) Aerospace
6 1 (0.53%) Legal
Job Titles
1 29 (15.26%) Analyst
2 19 (10.00%) Applications Packager
3 16 (8.42%) Architect
4 14 (7.37%) Service Manager
5 12 (6.32%) Network Engineer
6 11 (5.79%) Service Analyst
6 11 (5.79%) Test Manager
7 10 (5.26%) Release Manager
8 9 (4.74%) DV Cleared Application Packager
9 8 (4.21%) Data Analyst
9 8 (4.21%) Data Centre Analyst
9 8 (4.21%) Desktop Support
9 8 (4.21%) Infrastructure Engineer
10 7 (3.68%) Desktop Engineer
10 7 (3.68%) IT Manager
10 7 (3.68%) Service Desk Analyst
11 6 (3.16%) Administrator
11 6 (3.16%) Designer
11 6 (3.16%) Senior Network Engineer
11 6 (3.16%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (1.05%) Software Packaging
2 1 (0.53%) .NET
2 1 (0.53%) .NET Framework
2 1 (0.53%) AngularJS
2 1 (0.53%) Middleware
2 1 (0.53%) Spring
2 1 (0.53%) Spring Boot
Miscellaneous
1 27 (14.21%) Analytical Skills
2 16 (8.42%) Management Information System
3 13 (6.84%) Data Centre
3 13 (6.84%) Self-Motivation
4 9 (4.74%) Clustering
5 8 (4.21%) iPhone
5 8 (4.21%) Wiki
6 5 (2.63%) Virtual Team
7 2 (1.05%) Computer Science
7 2 (1.05%) Distributed Denial-of-Service
7 2 (1.05%) Fat Client
7 2 (1.05%) Thin Client
8 1 (0.53%) CMDB
8 1 (0.53%) Enterprise Software
8 1 (0.53%) Hybrid Cloud
8 1 (0.53%) Linux Command Line
8 1 (0.53%) PKI
8 1 (0.53%) Private Cloud
8 1 (0.53%) Raspberry Pi
Operating Systems
1 59 (31.05%) Windows
2 24 (12.63%) Windows 7
2 24 (12.63%) Windows Server
3 20 (10.53%) Windows Server 2008
4 14 (7.37%) Windows 10
5 12 (6.32%) Linux
6 9 (4.74%) Windows Server 2012
7 4 (2.11%) Unix
8 3 (1.58%) SUSE
9 1 (0.53%) Android
9 1 (0.53%) CentOS
9 1 (0.53%) Mac OS X
9 1 (0.53%) Ubuntu
9 1 (0.53%) Windows Server 2003
Processes & Methodologies
1 105 (55.26%) ITIL
2 41 (21.58%) Service Delivery
3 39 (20.53%) ITIL V3
4 31 (16.32%) Agile Software Development
5 28 (14.74%) ITSM
6 27 (14.21%) Infrastructure Management
7 25 (13.16%) Stakeholder Management
8 24 (12.63%) Customer Engagement
8 24 (12.63%) Project Management
9 22 (11.58%) PRINCE2
10 20 (10.53%) Configuration Management
10 20 (10.53%) Service Design
11 19 (10.00%) Mentoring
11 19 (10.00%) User Acceptance Testing
12 18 (9.47%) Compatibility Testing
12 18 (9.47%) Software Distribution
13 16 (8.42%) Problem-Solving
13 16 (8.42%) Security Patching
14 15 (7.89%) Capacity Management
14 15 (7.89%) Release Management
Programming Languages
1 24 (12.63%) PowerShell
2 7 (3.68%) Python
3 3 (1.58%) SQL
4 2 (1.05%) Java
4 2 (1.05%) JavaScript
4 2 (1.05%) T-SQL
5 1 (0.53%) Bash Shell
5 1 (0.53%) C
5 1 (0.53%) Groovy
Qualifications
1 101 (53.16%) Security Cleared
2 43 (22.63%) SC Cleared
3 40 (21.05%) DV Cleared
4 16 (8.42%) Cisco Certification
5 13 (6.84%) Degree
6 7 (3.68%) (ISC)2 CCSP
6 7 (3.68%) BPSS Clearance
6 7 (3.68%) CISSP
7 6 (3.16%) CCNP
7 6 (3.16%) ISEB
8 5 (2.63%) ITIL Certification
9 3 (1.58%) CCNA
9 3 (1.58%) CCSP
9 3 (1.58%) MAPM
9 3 (1.58%) MCP
9 3 (1.58%) MCSA
9 3 (1.58%) MCSE
9 3 (1.58%) Microsoft Certification
9 3 (1.58%) PRINCE2 Certification
10 2 (1.05%) CISM
Quality Assurance & Compliance
1 12 (6.32%) SLA
2 6 (3.16%) PMO
3 2 (1.05%) COBIT
3 2 (1.05%) ISO/IEC 20000
4 1 (0.53%) GDPR
4 1 (0.53%) QA
System Software
1 35 (18.42%) Active Directory
2 18 (9.47%) Microsoft App-V
3 12 (6.32%) vSphere
4 11 (5.79%) VMware Infrastructure
4 11 (5.79%) XenApp
5 9 (4.74%) Hyper-V
6 8 (4.21%) VMware Server
7 4 (2.11%) Virtual Desktop
7 4 (2.11%) Virtual Machines
8 3 (1.58%) Microsoft Virtual Server
8 3 (1.58%) Virtual Servers
8 3 (1.58%) XenDesktop
9 2 (1.05%) Firmware
10 1 (0.53%) iptables
Systems Management
1 29 (15.26%) SCCM
2 14 (7.37%) Single Sign-On
3 9 (4.74%) Microsoft Clustering
4 6 (3.16%) Cisco Prime
5 5 (2.63%) Nagios
5 5 (2.63%) Norton AntiVirus
5 5 (2.63%) Symantec Endpoint Protection
6 4 (2.11%) Cisco CUCM
6 4 (2.11%) Opsview
7 3 (1.58%) Forefront Identity Manager
7 3 (1.58%) Oracle Enterprise Manager
7 3 (1.58%) Oracle RMAN
7 3 (1.58%) SCOM
7 3 (1.58%) SCVMM
8 2 (1.05%) Microsoft Data Protection Manager
8 2 (1.05%) SCDPM
9 1 (0.53%) Cacti
9 1 (0.53%) Grafana
9 1 (0.53%) Kubernetes
9 1 (0.53%) Microsoft Intune
Vendors
1 37 (19.47%) Microsoft
2 24 (12.63%) Cisco
3 22 (11.58%) VMware
4 14 (7.37%) Citrix
5 11 (5.79%) HP
5 11 (5.79%) ServiceNow
6 9 (4.74%) CommVault
6 9 (4.74%) NetApp
7 8 (4.21%) McAfee
8 7 (3.68%) SAP
9 5 (2.63%) FireEye
9 5 (2.63%) Oracle
9 5 (2.63%) Symantec
9 5 (2.63%) Tripwire
10 4 (2.11%) Red Hat
11 3 (1.58%) Aerohive Networks
11 3 (1.58%) Fortinet
11 3 (1.58%) jetNEXUS
11 3 (1.58%) Juniper
11 3 (1.58%) SolarWinds