Period
to 25 February 2018

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 25 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South West
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 98 118 86
Rank change year-on-year +20 -32 +16
Contract jobs citing Service Management 96 90 145
As % of all contract IT jobs advertised in the South West 1.87% 1.65% 2.34%
As % of the Processes & Methodologies category 2.32% 2.01% 2.88%
Number of daily rates quoted 55 62 108
South West median daily rate £450 £400 £375
Median daily rate % change year-on-year +12.50% +6.67% -11.76%
10th Percentile £300 £188 £180
90th Percentile £600 £584 £488
England median daily rate £425 £430 £425
% change year-on-year -1.16% +1.18% +6.25%
Number of hourly rates quoted 6 11 6
South West median hourly rate £13.20 £20.00 £12.00
Median hourly rate % change year-on-year -34.01% +66.67% -35.14%
10th Percentile £10.00 £12.50 £11.13
90th Percentile £23.25 £47.50 £16.82
England median hourly rate £17.19 £15.43 £15.00
% change year-on-year +11.43% +2.83% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 4,135 4,468 5,043
As % of all contract IT jobs advertised in the South West 80.35% 82.01% 81.39%
Number of daily rates quoted 2,548 2,991 3,465
South West median daily rate £400 £380 £375
Median daily rate % change year-on-year +5.26% +1.33% -3.23%
10th Percentile £263 £235 £256
90th Percentile £575 £550 £515
England median daily rate £455 £438 £425
% change year-on-year +4.00% +2.94% +4.94%
Number of hourly rates quoted 174 276 247
South West median hourly rate £30.00 £37.50 £40.00
Median hourly rate % change year-on-year -20.00% -6.25% +31.15%
10th Percentile £11.80 £12.00 £14.07
90th Percentile £47.85 £48.13 £50.00
England median hourly rate £24.56 £25.00 £23.42
% change year-on-year -1.76% +6.75% +14.24%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South West.

Contractor daily rate trend for Service Management in the South West

Service Management
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Management in the South West over the 6 months to 25 February 2018.

Contractor daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South West.

Contractor hourly rate trend for Service Management in the South West

Service Management
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Management in the South West over the 6 months to 25 February 2018.

Contractor hourly rate histogram for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -5 24 £370 -8.64% 10
Wiltshire -4 23 £500 +56.25% 5
Devon +4 13 £575 +9.52% 9
Gloucestershire +25 10 £525 - 2
Dorset 0 7 £300 +13.74% 6
Somerset -7 5 - - 4
Service Management
England

For the 6 months to 25 February 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for Service Management.

1 48 (50.00%) ITIL
2 24 (25.00%) Security Cleared
3 22 (22.92%) Agile Software Development
4 20 (20.83%) Linux
5 19 (19.79%) Management Information System
6 17 (17.71%) Cisco Certification
7 16 (16.67%) Windows
7 16 (16.67%) Telecoms
8 15 (15.63%) Project Management
8 15 (15.63%) HP
8 15 (15.63%) DevOps
9 14 (14.58%) Unix
9 14 (14.58%) CISSP
9 14 (14.58%) ITSM
10 13 (13.54%) Intrusion Detection
11 12 (12.50%) Finance
11 12 (12.50%) Python
11 12 (12.50%) Cisco
12 11 (11.46%) McAfee
12 11 (11.46%) VMware
12 11 (11.46%) Infrastructure Management
13 10 (10.42%) SIEM
13 10 (10.42%) Vulnerability Management
13 10 (10.42%) FireEye
13 10 (10.42%) (ISC)2 CCSP
13 10 (10.42%) Norton AntiVirus
13 10 (10.42%) Middleware
13 10 (10.42%) Symantec
13 10 (10.42%) Active Directory
13 10 (10.42%) VoIP

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.33%) JBoss
2 4 (4.17%) Alfresco
2 4 (4.17%) MS Exchange
2 4 (4.17%) Mule
3 2 (2.08%) Exchange Server 2010
3 2 (2.08%) Oracle SOA Suite
4 1 (1.04%) Skype for Business
Applications
1 6 (6.25%) Microsoft Office
2 1 (1.04%) Microsoft Project
Business Applications
1 4 (4.17%) Remedy ITSM
Cloud Services
1 7 (7.29%) Office 365
2 3 (3.13%) Microsoft Azure
2 3 (3.13%) SaaS
3 2 (2.08%) IaaS
4 1 (1.04%) Amazon AWS
4 1 (1.04%) AWS CloudFormation
4 1 (1.04%) Azure Active Directory
Communications & Networking
1 13 (13.54%) Intrusion Detection
2 10 (10.42%) VoIP
3 8 (8.33%) Firewall
3 8 (8.33%) WAN
4 6 (6.25%) BGP
4 6 (6.25%) Cisco Nexus
4 6 (6.25%) EIGRP
4 6 (6.25%) LAN
4 6 (6.25%) NX-OS
4 6 (6.25%) Wireshark
5 4 (4.17%) SMS
6 3 (3.13%) DNS
6 3 (3.13%) Internet
6 3 (3.13%) Network Security
7 2 (2.08%) Kerberos
7 2 (2.08%) NGN
7 2 (2.08%) Skype
7 2 (2.08%) SNMP
7 2 (2.08%) SSH
7 2 (2.08%) VPN
Database & Business Intelligence
1 3 (3.13%) Big Data
2 1 (1.04%) Oracle Database
Development Applications
1 5 (5.21%) Jenkins
2 4 (4.17%) Atlassian Bamboo
2 4 (4.17%) Git (software)
3 1 (1.04%) Maven
3 1 (1.04%) Visual Studio
General
1 16 (16.67%) Telecoms
2 12 (12.50%) Finance
3 7 (7.29%) Military
4 2 (2.08%) Electronics
4 2 (2.08%) Manufacturing
4 2 (2.08%) Marketing
4 2 (2.08%) Retail
5 1 (1.04%) Pharmaceutical
5 1 (1.04%) Publishing
Job Titles
1 16 (16.67%) Analyst
2 13 (13.54%) Architect
3 11 (11.46%) Administrator
4 9 (9.38%) Linux/Unix DevOps
4 9 (9.38%) Systems Administrator
5 8 (8.33%) Unix Administrator
6 7 (7.29%) IT Manager
6 7 (7.29%) Unix Systems Administrator
7 6 (6.25%) Enterprise Architect
7 6 (6.25%) Network Engineer
7 6 (6.25%) Senior Network Engineer
7 6 (6.25%) Service Analyst
7 6 (6.25%) Service Manager
8 5 (5.21%) ArcSight Engineer
8 5 (5.21%) DevOps Administrator
8 5 (5.21%) IT Services Manager
8 5 (5.21%) Linux Administrator
8 5 (5.21%) Operations Engineer
8 5 (5.21%) Security Analyst
8 5 (5.21%) Security Engineer
Libraries, Frameworks & Software Standards
1 10 (10.42%) Middleware
2 5 (5.21%) Web Services
3 4 (4.17%) Elastic Stack
4 2 (2.08%) .NET
4 2 (2.08%) LDAP
4 2 (2.08%) SAML
4 2 (2.08%) XML
5 1 (1.04%) AngularJS
5 1 (1.04%) CSS
5 1 (1.04%) HTML
5 1 (1.04%) Twitter Bootstrap
Miscellaneous
1 19 (19.79%) Management Information System
2 8 (8.33%) Data Centre
3 6 (6.25%) Analytical Skills
3 6 (6.25%) Freedom of Information
3 6 (6.25%) Freedom of Information Act
4 2 (2.08%) Algorithms
4 2 (2.08%) Clustering
4 2 (2.08%) Computer Science
4 2 (2.08%) NHS
4 2 (2.08%) N-Tier
4 2 (2.08%) PKI
4 2 (2.08%) Taxonomies
5 1 (1.04%) Data Protection Act
5 1 (1.04%) EPoS
5 1 (1.04%) Hybrid Cloud
5 1 (1.04%) PDA
5 1 (1.04%) Reference Data
5 1 (1.04%) Reinsurance
5 1 (1.04%) Virtual Team
Operating Systems
1 20 (20.83%) Linux
2 16 (16.67%) Windows
3 14 (14.58%) Unix
4 6 (6.25%) CentOS
4 6 (6.25%) Solaris
5 4 (4.17%) Windows Vista
6 3 (3.13%) Red Hat Enterprise Linux
7 1 (1.04%) Windows 10
7 1 (1.04%) Windows 7
7 1 (1.04%) Windows 8
7 1 (1.04%) Windows Server
7 1 (1.04%) Windows Server 2008
7 1 (1.04%) Windows XP
Processes & Methodologies
1 48 (50.00%) ITIL
2 22 (22.92%) Agile Software Development
3 15 (15.63%) DevOps
3 15 (15.63%) Project Management
4 14 (14.58%) ITSM
5 11 (11.46%) Infrastructure Management
6 10 (10.42%) Data Protection
6 10 (10.42%) Incident Management
6 10 (10.42%) SIEM
6 10 (10.42%) Vulnerability Management
7 9 (9.38%) Business Transformation
7 9 (9.38%) DNA
8 8 (8.33%) Continuous Improvement
9 7 (7.29%) Configuration Management
9 7 (7.29%) Root Cause Analysis
9 7 (7.29%) Scrum
9 7 (7.29%) SDLC
9 7 (7.29%) Service Delivery
10 6 (6.25%) Risk Management
10 6 (6.25%) Stakeholder Management
Programming Languages
1 12 (12.50%) Python
2 4 (4.17%) Groovy
2 4 (4.17%) Java
2 4 (4.17%) Perl
3 3 (3.13%) C
3 3 (3.13%) SQL
Qualifications
1 24 (25.00%) Security Cleared
2 17 (17.71%) Cisco Certification
3 14 (14.58%) CISSP
4 10 (10.42%) (ISC)2 CCSP
5 8 (8.33%) SC Cleared
6 6 (6.25%) CCNP
6 6 (6.25%) DV Cleared
7 5 (5.21%) Degree
8 4 (4.17%) ITIL Certification
9 3 (3.13%) BPSS Clearance
9 3 (3.13%) CISM
10 2 (2.08%) Computer Science Degree
10 2 (2.08%) OSCP
10 2 (2.08%) SANS
11 1 (1.04%) APMP
11 1 (1.04%) CASP
11 1 (1.04%) CCNA
11 1 (1.04%) MCTS
11 1 (1.04%) Microsoft Certification
11 1 (1.04%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (7.29%) SLA
2 6 (6.25%) ISO/IEC 27001
3 4 (4.17%) GDPR
3 4 (4.17%) PCI DSS
4 3 (3.13%) PMO
5 2 (2.08%) ISO/IEC 20000
5 2 (2.08%) Sarbanes-Oxley
6 1 (1.04%) Data Quality
6 1 (1.04%) Disclosure Scotland
6 1 (1.04%) GxP
6 1 (1.04%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (1.04%) RMADS
System Software
1 10 (10.42%) Active Directory
1 10 (10.42%) VMware Infrastructure
2 7 (7.29%) Docker
3 2 (2.08%) Firmware
3 2 (2.08%) IAG
3 2 (2.08%) vSphere
4 1 (1.04%) Hyper-V
4 1 (1.04%) Virtual Machines
4 1 (1.04%) Virtual Servers
Systems Management
1 10 (10.42%) Norton AntiVirus
2 8 (8.33%) Single Sign-On
3 6 (6.25%) Cisco Prime
3 6 (6.25%) Opsview
4 5 (5.21%) Puppet
5 2 (2.08%) Kubernetes
6 1 (1.04%) Opscode Chef
6 1 (1.04%) Systems Management Server (SMS)
Vendors
1 15 (15.63%) HP
2 12 (12.50%) Cisco
3 11 (11.46%) McAfee
3 11 (11.46%) VMware
4 10 (10.42%) ArcSight
4 10 (10.42%) FireEye
4 10 (10.42%) Symantec
5 9 (9.38%) Bluefish Communications
5 9 (9.38%) Microsoft
6 8 (8.33%) ServiceNow
7 6 (6.25%) Red Hat
8 5 (5.21%) Remedy
9 4 (4.17%) BMC
9 4 (4.17%) IBM
10 3 (3.13%) Oracle
11 2 (2.08%) Micro Focus
11 2 (2.08%) Pegasus
11 2 (2.08%) SAP
11 2 (2.08%) Sophos
11 2 (2.08%) Splunk