Period
to 17 January 2019

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South West
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 76 107 120
Rank change year-on-year +31 +13 -21
Contract jobs citing Service Management 191 96 86
As % of all contract IT jobs advertised in the South West 3.00% 1.82% 1.61%
As % of the Processes & Methodologies category 3.50% 2.21% 1.94%
Number of daily rates quoted 119 63 63
South West median daily rate £425 £450 £350
Median daily rate % change year-on-year -5.56% +28.57% -6.67%
10th Percentile £200 £313 £156
90th Percentile £550 £600 £585
England median daily rate £425 £425 £438
% change year-on-year - -2.86% +3.55%
Number of hourly rates quoted 9 6 9
South West median hourly rate £40.00 £13.20 £18.50
Median hourly rate % change year-on-year +203.09% -28.66% -10.30%
10th Percentile £38.25 £10.00 £10.80
90th Percentile £51.58 £23.25 £47.50
England median hourly rate £17.34 £16.83 £14.50
% change year-on-year +3.00% +16.07% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 5,462 4,352 4,436
As % of all contract IT jobs advertised in the South West 85.76% 82.56% 82.82%
Number of daily rates quoted 3,506 2,714 2,949
South West median daily rate £425 £400 £375
Median daily rate % change year-on-year +6.25% +6.67% -
10th Percentile £283 £255 £231
90th Percentile £588 £575 £550
England median daily rate £475 £450 £430
% change year-on-year +5.56% +4.65% +1.18%
Number of hourly rates quoted 210 177 294
South West median hourly rate £40.00 £31.00 £35.00
Median hourly rate % change year-on-year +29.03% -11.43% -8.50%
10th Percentile £13.00 £11.22 £12.15
90th Percentile £50.00 £48.75 £47.50
England median hourly rate £23.50 £23.38 £23.72
% change year-on-year +0.53% -1.43% +5.40%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South West.

Contractor daily rate trend for Service Management in the South West

Service Management
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Management in the South West over the 6 months to 17 January 2019.

Contractor daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South West.

Contractor hourly rate trend for Service Management in the South West

Service Management
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Management in the South West over the 6 months to 17 January 2019.

Contractor hourly rate histogram for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +12 107 £425 -8.11% 5
Bristol -8 26 £390 +2.97% 10
Gloucestershire -1 21 £325 -38.10% 3
Devon -1 15 £350 -39.13%
Somerset +10 11 £495 +20.73% 1
Cornwall - 5 £250 - 5
Dorset +7 2 £415 +175.75% 2
Service Management
England

For the 6 months to 17 January 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for Service Management.

1 123 (64.40%) ITIL
2 99 (51.83%) Security Cleared
3 63 (32.98%) Windows
4 55 (28.80%) SC Cleared
5 44 (23.04%) DV Cleared
5 44 (23.04%) Microsoft
6 38 (19.90%) ITIL V3
7 37 (19.37%) Active Directory
7 37 (19.37%) SCCM
8 36 (18.85%) Service Delivery
9 32 (16.75%) ITSM
10 31 (16.23%) PowerShell
11 30 (15.71%) Customer Engagement
11 30 (15.71%) Windows 7
12 28 (14.66%) Finance
13 27 (14.14%) Microsoft App-V
13 27 (14.14%) Windows Server 2008
13 27 (14.14%) Agile Software Development
13 27 (14.14%) Windows Server
14 26 (13.61%) MSI
15 24 (12.57%) User Acceptance Testing
15 24 (12.57%) Compatibility Testing
15 24 (12.57%) Software Distribution
15 24 (12.57%) Mentoring
16 23 (12.04%) VMware
16 23 (12.04%) VPN
16 23 (12.04%) Cisco
17 22 (11.52%) Stakeholder Management
18 20 (10.47%) Analytical Skills
19 19 (9.95%) Service Design

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (5.76%) Apache
2 9 (4.71%) MS Exchange
3 8 (4.19%) IIS
3 8 (4.19%) nginx
4 7 (3.66%) SharePoint
5 6 (3.14%) Exchange Server 2010
6 2 (1.05%) Confluence
6 2 (1.05%) SharePoint 2010
6 2 (1.05%) SharePoint 2013
6 2 (1.05%) Tomcat
7 1 (0.52%) Elasticsearch
7 1 (0.52%) Exchange Server 2013
7 1 (0.52%) GlassFish
Applications
1 8 (4.19%) Microsoft Project
2 4 (2.09%) Microsoft Office
3 2 (1.05%) Microsoft Excel
4 1 (0.52%) Spreadsheet
Business Applications
1 2 (1.05%) assyst
2 1 (0.52%) SAP CRM
Cloud Services
1 11 (5.76%) Amazon AWS
2 9 (4.71%) Microsoft Azure
3 3 (1.57%) IaaS
3 3 (1.57%) PaaS
4 2 (1.05%) Cloud Computing
4 2 (1.05%) Office 365
5 1 (0.52%) SaaS
Communications & Networking
1 23 (12.04%) VPN
2 14 (7.33%) DNS
3 7 (3.66%) Intranet
3 7 (3.66%) Intrusion Detection
3 7 (3.66%) IPsec
3 7 (3.66%) Junos
3 7 (3.66%) Software-Defined Networking
3 7 (3.66%) SSL
4 6 (3.14%) DHCP
4 6 (3.14%) Wireless
5 5 (2.62%) Cisco Wireless
5 5 (2.62%) Firewall
5 5 (2.62%) Internet
5 5 (2.62%) WAN
6 4 (2.09%) LAN
7 3 (1.57%) BGP
7 3 (1.57%) Network Security
7 3 (1.57%) OSPF
7 3 (1.57%) SAN
7 3 (1.57%) SMS
Database & Business Intelligence
1 10 (5.24%) SQL Server
2 5 (2.62%) Oracle Database
3 2 (1.05%) Amazon Redshift
3 2 (1.05%) Microsoft Power View
3 2 (1.05%) Power BI
3 2 (1.05%) SQL Server Analysis Services
3 2 (1.05%) SQL Server Integration Services
3 2 (1.05%) SQL Server Reporting Services
4 1 (0.52%) Data Mining
4 1 (0.52%) Enterprise Data Warehouse
4 1 (0.52%) SQL Server 2012
Development Applications
1 26 (13.61%) MSI
2 3 (1.57%) JIRA
3 2 (1.05%) Bitbucket
4 1 (0.52%) Git (software)
4 1 (0.52%) InstallShield
4 1 (0.52%) Jenkins
4 1 (0.52%) Liquibase
4 1 (0.52%) Maven
General
1 28 (14.66%) Finance
2 19 (9.95%) Telecoms
3 14 (7.33%) Manufacturing
4 13 (6.81%) Electronics
4 13 (6.81%) Marketing
4 13 (6.81%) Military
5 1 (0.52%) Aerospace
5 1 (0.52%) Legal
5 1 (0.52%) Retail
Job Titles
1 32 (16.75%) Analyst
2 24 (12.57%) Applications Packager
3 19 (9.95%) Service Manager
4 16 (8.38%) Service Analyst
5 11 (5.76%) Architect
6 10 (5.24%) DV Cleared Application Packager
7 9 (4.71%) Project Manager
7 9 (4.71%) Service Desk Analyst
8 7 (3.66%) Administrator
8 7 (3.66%) Business Analyst
8 7 (3.66%) IT Manager
9 6 (3.14%) Data Analyst
9 6 (3.14%) Data Centre Analyst
9 6 (3.14%) Designer
9 6 (3.14%) Desktop Engineer
9 6 (3.14%) IT Analyst
9 6 (3.14%) IT Services Manager
9 6 (3.14%) Transition Manager
10 5 (2.62%) Service Transition Manager
10 5 (2.62%) Wintel Engineer
Libraries, Frameworks & Software Standards
1 2 (1.05%) Software Packaging
2 1 (0.52%) .NET
2 1 (0.52%) .NET Framework
2 1 (0.52%) Middleware
2 1 (0.52%) XML
2 1 (0.52%) XMPP
Miscellaneous
1 20 (10.47%) Analytical Skills
2 16 (8.38%) Data Centre
3 12 (6.28%) Self-Motivation
4 11 (5.76%) Management Information System
5 7 (3.66%) iPhone
5 7 (3.66%) Wiki
6 6 (3.14%) Clustering
7 5 (2.62%) Virtual Team
8 3 (1.57%) Private Cloud
9 2 (1.05%) Distributed Denial-of-Service
9 2 (1.05%) Fat Client
9 2 (1.05%) PKI
9 2 (1.05%) Smartphone
9 2 (1.05%) Thin Client
10 1 (0.52%) CMDB
10 1 (0.52%) Enterprise Software
10 1 (0.52%) Hybrid Cloud
10 1 (0.52%) Linux Command Line
10 1 (0.52%) Raspberry Pi
10 1 (0.52%) Video Conferencing
Operating Systems
1 63 (32.98%) Windows
2 30 (15.71%) Windows 7
3 27 (14.14%) Windows Server
3 27 (14.14%) Windows Server 2008
4 15 (7.85%) Linux
5 14 (7.33%) Windows 10
6 8 (4.19%) Windows Server 2012
7 7 (3.66%) SUSE
8 4 (2.09%) Unix
9 2 (1.05%) Android
10 1 (0.52%) CentOS
10 1 (0.52%) Mac OS X
10 1 (0.52%) Ubuntu
Processes & Methodologies
1 123 (64.40%) ITIL
2 38 (19.90%) ITIL V3
3 36 (18.85%) Service Delivery
4 32 (16.75%) ITSM
5 30 (15.71%) Customer Engagement
6 27 (14.14%) Agile Software Development
7 24 (12.57%) Compatibility Testing
7 24 (12.57%) Mentoring
7 24 (12.57%) Software Distribution
7 24 (12.57%) User Acceptance Testing
8 22 (11.52%) Stakeholder Management
9 19 (9.95%) Service Design
10 18 (9.42%) Application Packaging
11 17 (8.90%) Project Management
12 15 (7.85%) Programme Management
13 14 (7.33%) Business Intelligence
13 14 (7.33%) Problem-Solving
14 13 (6.81%) Change Management
14 13 (6.81%) Configuration Management
14 13 (6.81%) Digital Marketing
Programming Languages
1 31 (16.23%) PowerShell
2 5 (2.62%) SQL
3 2 (1.05%) JavaScript
3 2 (1.05%) Python
4 1 (0.52%) Bash Shell
4 1 (0.52%) Groovy
4 1 (0.52%) Java
4 1 (0.52%) VB
Qualifications
1 99 (51.83%) Security Cleared
2 55 (28.80%) SC Cleared
3 44 (23.04%) DV Cleared
4 12 (6.28%) Cisco Certification
5 10 (5.24%) Degree
6 8 (4.19%) CISSP
7 7 (3.66%) (ISC)2 CCSP
8 6 (3.14%) ISEB
9 5 (2.62%) ITIL Certification
10 4 (2.09%) CCNA
10 4 (2.09%) Microsoft Certification
11 3 (1.57%) BPSS Clearance
11 3 (1.57%) CCSP
11 3 (1.57%) CISM
11 3 (1.57%) MAPM
11 3 (1.57%) MCP
11 3 (1.57%) MCSA
11 3 (1.57%) MCSE
12 2 (1.05%) APMP
12 2 (1.05%) CompTIA Security+
Quality Assurance & Compliance
1 11 (5.76%) SLA
2 3 (1.57%) PCI DSS
3 2 (1.05%) ISO/IEC 20000
4 1 (0.52%) COBIT
4 1 (0.52%) GDPR
4 1 (0.52%) ISO/IEC 27001
System Software
1 37 (19.37%) Active Directory
2 27 (14.14%) Microsoft App-V
3 13 (6.81%) VMware Infrastructure
3 13 (6.81%) vSphere
4 9 (4.71%) Hyper-V
5 8 (4.19%) XenApp
6 6 (3.14%) Microsoft Virtual Server
6 6 (3.14%) Virtual Servers
6 6 (3.14%) VMware Server
7 4 (2.09%) Virtual Desktop
7 4 (2.09%) Virtual Machines
8 3 (1.57%) XenDesktop
9 2 (1.05%) Firmware
9 2 (1.05%) VMware ESXi
10 1 (0.52%) iptables
10 1 (0.52%) VMware NSX
Systems Management
1 37 (19.37%) SCCM
2 9 (4.71%) Nagios
3 6 (3.14%) Microsoft Clustering
4 5 (2.62%) Norton AntiVirus
4 5 (2.62%) Symantec Endpoint Protection
5 4 (2.09%) SCOM
6 3 (1.57%) Forefront Identity Manager
6 3 (1.57%) Oracle Enterprise Manager
6 3 (1.57%) Oracle RMAN
6 3 (1.57%) SCVMM
6 3 (1.57%) Single Sign-On
7 2 (1.05%) Cisco CUCM
7 2 (1.05%) Microsoft Data Protection Manager
7 2 (1.05%) SCDPM
7 2 (1.05%) Terraform
7 2 (1.05%) vCenter Server
8 1 (0.52%) Cacti
8 1 (0.52%) Cisco Prime
8 1 (0.52%) McAfee ePO
8 1 (0.52%) Puppet
Vendors
1 44 (23.04%) Microsoft
2 23 (12.04%) Cisco
2 23 (12.04%) VMware
3 14 (7.33%) HP
3 14 (7.33%) SAP
4 12 (6.28%) Citrix
5 8 (4.19%) McAfee
5 8 (4.19%) Red Hat
6 7 (3.66%) Fortinet
6 7 (3.66%) jetNEXUS
6 7 (3.66%) ServiceNow
6 7 (3.66%) SolarWinds
7 6 (3.14%) CommVault
7 6 (3.14%) NetApp
7 6 (3.14%) Oracle
8 5 (2.62%) FireEye
8 5 (2.62%) Symantec
8 5 (2.62%) Tripwire
9 3 (1.57%) F5
9 3 (1.57%) Splunk