Period
to 20 July 2018

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > South West
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 80 111 83
Rank change year-on-year +31 -28 +2
Contract jobs citing Service Management 137 95 140
As % of all contract IT jobs advertised in the South West 2.56% 1.73% 2.31%
As % of the Processes & Methodologies category 3.07% 2.07% 2.87%
Number of daily rates quoted 67 50 104
South West median daily rate £420 £475 £350
Median daily rate % change year-on-year -11.58% +35.71% -12.50%
10th Percentile £300 £317 £216
90th Percentile £574 £639 £541
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 4 6 4
South West median hourly rate £40.50 £31.00 £12.00
Median hourly rate % change year-on-year +30.64% +158.33% -57.71%
England median hourly rate £17.34 £14.75 £14.00
% change year-on-year +17.53% +5.36% -11.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Contract vacancies with a requirement for process or methodology skills 4,465 4,588 4,884
As % of all contract IT jobs advertised in the South West 83.36% 83.33% 80.71%
Number of daily rates quoted 2,696 2,950 3,225
South West median daily rate £413 £400 £375
Median daily rate % change year-on-year +3.13% +6.67% -
10th Percentile £269 £250 £252
90th Percentile £563 £538 £550
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 228 204 244
South West median hourly rate £40.00 £40.00 £39.00
Median hourly rate % change year-on-year - +2.56% +11.43%
10th Percentile £12.60 £13.00 £12.83
90th Percentile £50.00 £52.50 £51.50
England median hourly rate £22.50 £24.50 £23.50
% change year-on-year -8.16% +4.26% +11.90%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the South West.

Contractor daily rate trend for Service Management in the South West

Service Management
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Management in the South West over the 6 months to 20 July 2018.

Contractor daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the South West.

Contractor hourly rate trend for Service Management in the South West

Service Management
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Management in the South West over the 6 months to 20 July 2018.

Contractor hourly rate histogram for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +13 51 £475 - 9
Dorset - 17 £420 - 2
Bristol -19 15 £373 -11.31% 8
Somerset +17 11 £375 -24.24% 6
Devon +10 9 - - 1
Gloucestershire +9 8 £300 - 7
Cornwall -4 1 £330 -24.57% 3
Service Management
England

For the 6 months to 20 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region with a requirement for Service Management.

1 76 (55.47%) Security Cleared
2 56 (40.88%) ITIL
3 37 (27.01%) Agile Software Development
4 36 (26.28%) Infrastructure Management
5 33 (24.09%) PRINCE2
5 33 (24.09%) Management Information System
6 28 (20.44%) Windows
7 27 (19.71%) Service Delivery
7 27 (19.71%) Project Management
8 25 (18.25%) Microsoft
9 23 (16.79%) Stakeholder Management
9 23 (16.79%) SC Cleared
9 23 (16.79%) Single Sign-On
10 21 (15.33%) ITIL V3
10 21 (15.33%) Security Patching
10 21 (15.33%) SDLC
10 21 (15.33%) VMware
10 21 (15.33%) Cisco
10 21 (15.33%) ITSM
11 20 (14.60%) Military
11 20 (14.60%) Finance
11 20 (14.60%) DV Cleared
12 19 (13.87%) Analytical Skills
13 18 (13.14%) Active Directory
14 17 (12.41%) WAN
15 16 (11.68%) Cisco Certification
15 16 (11.68%) Incident Management
15 16 (11.68%) Stakeholder Engagement
16 15 (10.95%) VoIP
16 15 (10.95%) Python

Service Management
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.38%) Exchange Server 2010
1 6 (4.38%) MS Exchange
2 2 (1.46%) IBM Notes
2 2 (1.46%) IIS
2 2 (1.46%) SharePoint
3 1 (0.73%) Apache
3 1 (0.73%) nginx
3 1 (0.73%) Oracle SOA Suite
3 1 (0.73%) SharePoint 2010
3 1 (0.73%) SharePoint 2013
Applications
1 9 (6.57%) Microsoft Project
2 1 (0.73%) Microsoft Office
2 1 (0.73%) MS Visio
Business Applications
1 2 (1.46%) Remedy ITSM
Cloud Services
1 10 (7.30%) Microsoft Azure
2 8 (5.84%) Office 365
3 5 (3.65%) Amazon AWS
3 5 (3.65%) SaaS
4 2 (1.46%) Azure Active Directory
5 1 (0.73%) Cloud Computing
5 1 (0.73%) IaaS
Communications & Networking
1 17 (12.41%) WAN
2 15 (10.95%) VoIP
3 14 (10.22%) LAN
4 12 (8.76%) SMS
5 11 (8.03%) BGP
5 11 (8.03%) EIGRP
6 10 (7.30%) Wireshark
7 9 (6.57%) Cisco Nexus
7 9 (6.57%) Firewall
7 9 (6.57%) NX-OS
8 8 (5.84%) DNS
9 6 (4.38%) VPN
10 4 (2.92%) Internet
10 4 (2.92%) Intrusion Detection
11 3 (2.19%) Cisco IOS
11 3 (2.19%) DHCP
11 3 (2.19%) SNMP
11 3 (2.19%) Software-Defined Networking
11 3 (2.19%) TCP/IP
12 2 (1.46%) Ethernet
Database & Business Intelligence
1 3 (2.19%) SQL Server
2 2 (1.46%) SQL Server Integration Services
2 2 (1.46%) SQL Server Reporting Services
3 1 (0.73%) Relational Database
3 1 (0.73%) SQL Server 2012
Development Applications
1 3 (2.19%) Jenkins
2 2 (1.46%) JIRA
2 2 (1.46%) Team Foundation Server
2 2 (1.46%) Visual Studio
2 2 (1.46%) Visual Studio Team System
3 1 (0.73%) MSI
3 1 (0.73%) MSTest
3 1 (0.73%) NUnit
General
1 20 (14.60%) Finance
1 20 (14.60%) Military
2 11 (8.03%) Telecoms
3 9 (6.57%) Banking
4 3 (2.19%) Electronics
4 3 (2.19%) Manufacturing
4 3 (2.19%) Marketing
5 1 (0.73%) Pharmaceutical
Job Titles
1 16 (11.68%) Architect
2 15 (10.95%) Network Engineer
3 13 (9.49%) Service Manager
4 12 (8.76%) Project Manager
4 12 (8.76%) Senior Network Engineer
5 10 (7.30%) Release Manager
6 9 (6.57%) Analyst
7 8 (5.84%) Consultant
7 8 (5.84%) Enterprise Architect
7 8 (5.84%) Infrastructure Engineer
7 8 (5.84%) Test Manager
8 7 (5.11%) Procurement Manager
9 6 (4.38%) DV Cleared Network Engineer
10 5 (3.65%) Developer
10 5 (3.65%) Enterprise Solutions Architect
10 5 (3.65%) Procurement Project Manager
10 5 (3.65%) Product Manager
10 5 (3.65%) Service Management Manager
10 5 (3.65%) Service Management Project Manager
11 4 (2.92%) Systems Administrator
Libraries, Frameworks & Software Standards
1 4 (2.92%) AngularJS
2 3 (2.19%) Spring
2 3 (2.19%) Spring Boot
3 2 (1.46%) JFC
3 2 (1.46%) XML
4 1 (0.73%) .NET
4 1 (0.73%) .NET Framework
4 1 (0.73%) LDAP
4 1 (0.73%) SAML
4 1 (0.73%) VML
4 1 (0.73%) Web Services
Miscellaneous
1 33 (24.09%) Management Information System
2 19 (13.87%) Analytical Skills
3 9 (6.57%) Data Centre
4 8 (5.84%) Clustering
5 4 (2.92%) CMDB
6 3 (2.19%) PKI
6 3 (2.19%) Self-Motivation
6 3 (2.19%) User Experience
7 2 (1.46%) Hybrid Cloud
7 2 (1.46%) iPhone
7 2 (1.46%) NHS
7 2 (1.46%) Wiki
8 1 (0.73%) Algorithms
8 1 (0.73%) CCTV
8 1 (0.73%) Computer Science
8 1 (0.73%) Fat Client
8 1 (0.73%) N-Tier
8 1 (0.73%) Thin Client
Operating Systems
1 28 (20.44%) Windows
2 9 (6.57%) Windows Server
3 8 (5.84%) Linux
4 4 (2.92%) Windows 10
4 4 (2.92%) Windows 7
5 2 (1.46%) Android
5 2 (1.46%) Windows Server 2008
6 1 (0.73%) Mac OS
6 1 (0.73%) SUSE
6 1 (0.73%) Unix
6 1 (0.73%) Windows Server 2003
6 1 (0.73%) Windows Server 2012
Processes & Methodologies
1 56 (40.88%) ITIL
2 37 (27.01%) Agile Software Development
3 36 (26.28%) Infrastructure Management
4 33 (24.09%) PRINCE2
5 27 (19.71%) Project Management
5 27 (19.71%) Service Delivery
6 23 (16.79%) Stakeholder Management
7 21 (15.33%) ITIL V3
7 21 (15.33%) ITSM
7 21 (15.33%) SDLC
7 21 (15.33%) Security Patching
8 16 (11.68%) Incident Management
8 16 (11.68%) Stakeholder Engagement
9 14 (10.22%) Capacity Management
10 13 (9.49%) Configuration Management
10 13 (9.49%) Validation
11 12 (8.76%) IT Strategy
11 12 (8.76%) Release Management
12 11 (8.03%) Coaching
12 11 (8.03%) Scrum
Programming Languages
1 15 (10.95%) Python
2 8 (5.84%) C
3 4 (2.92%) Java
4 3 (2.19%) PowerShell
4 3 (2.19%) SQL
5 2 (1.46%) T-SQL
Qualifications
1 76 (55.47%) Security Cleared
2 23 (16.79%) SC Cleared
3 20 (14.60%) DV Cleared
4 16 (11.68%) Cisco Certification
5 13 (9.49%) CCNP
6 9 (6.57%) Degree
7 7 (5.11%) CISSP
8 6 (4.38%) APMP
9 4 (2.92%) BPSS Clearance
9 4 (2.92%) CISM
9 4 (2.92%) PMP
10 3 (2.19%) (ISC)2 CCSP
10 3 (2.19%) CISA
11 2 (1.46%) PRINCE2 Certification
12 1 (0.73%) HNC
12 1 (0.73%) ISTQB
12 1 (0.73%) ISTQB Foundation Certification
12 1 (0.73%) ITIL Certification
12 1 (0.73%) OSCP
12 1 (0.73%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 9 (6.57%) PMO
2 8 (5.84%) SLA
3 4 (2.92%) COBIT
4 2 (1.46%) QA
5 1 (0.73%) GDPR
5 1 (0.73%) GxP
5 1 (0.73%) ISO/IEC 27001
5 1 (0.73%) JSP 440
5 1 (0.73%) PCI DSS
5 1 (0.73%) Sarbanes-Oxley
System Software
1 18 (13.14%) Active Directory
2 14 (10.22%) VMware Infrastructure
3 8 (5.84%) vSphere
4 6 (4.38%) XenApp
5 3 (2.19%) Virtual Servers
5 3 (2.19%) VMware Server
6 2 (1.46%) Docker
6 2 (1.46%) Hyper-V
6 2 (1.46%) Virtual Machines
7 1 (0.73%) Firmware
7 1 (0.73%) IAG
7 1 (0.73%) Microsoft App-V
7 1 (0.73%) Microsoft Virtual Server
7 1 (0.73%) OpenAM
Systems Management
1 23 (16.79%) Single Sign-On
2 12 (8.76%) Cisco Prime
3 10 (7.30%) Opsview
4 6 (4.38%) Microsoft Clustering
5 3 (2.19%) Norton AntiVirus
5 3 (2.19%) SCCM
5 3 (2.19%) Symantec Endpoint Protection
6 2 (1.46%) Cisco CUCM
6 2 (1.46%) Kubernetes
6 2 (1.46%) Microsoft Intune
7 1 (0.73%) Nagios
7 1 (0.73%) Systems Management Server (SMS)
Vendors
1 25 (18.25%) Microsoft
2 21 (15.33%) Cisco
2 21 (15.33%) VMware
3 10 (7.30%) ServiceNow
4 7 (5.11%) Citrix
5 6 (4.38%) CommVault
5 6 (4.38%) NetApp
5 6 (4.38%) Remedy
6 4 (2.92%) HP
7 3 (2.19%) EMC
7 3 (2.19%) FireEye
7 3 (2.19%) McAfee
7 3 (2.19%) SAP
7 3 (2.19%) Symantec
7 3 (2.19%) Tripwire
8 2 (1.46%) Atlassian
8 2 (1.46%) BMC
8 2 (1.46%) Micro Focus
8 2 (1.46%) SolarWinds
8 2 (1.46%) Splunk