Period
to 25 November 2017

The median annual salary for a Technical Support was £23,750 in advertised job vacancies in the South West during the 6 months to 25 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
England > South West
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 274 247 280
Rank change year-on-year -27 +33 -73
Permanent jobs requiring a Technical Support 58 90 71
As % of all permanent IT jobs advertised in the South West 0.57% 0.83% 0.60%
As % of the Job Titles category 0.58% 0.85% 0.62%
Number of salaries quoted 50 79 61
South West median annual salary £23,750 £28,000 £27,500
Median salary % change year-on-year -15.18% +1.82% +3.77%
10th Percentile £19,000 £19,700 £21,250
90th Percentile £39,375 £37,500 £51,250
England median annual salary £30,000 £29,500 £30,000
% change year-on-year +1.69% -1.67% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9945 10573 11521
% of permanent IT jobs with a recognized job title 97.55% 96.96% 97.14%
Number of salaries quoted 8233 8921 9767
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,500 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,488
% change year-on-year +5.26% +2.18% +3.31%

Technical Support
Job Vacancy Trend in the South West

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Technical Support in the South West

Technical Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in the South West.

Salary trend for Technical Support in the South West

Technical Support
Salary Histogram in the South West

The salary distribution of IT jobs citing Technical Support in the South West over the 6 months to 25 November 2017.

Salary histogram for Technical Support in the South West

Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the South West region over the 6 months to 25 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -38 19 £31,000 +7.83% 1
Devon +27 14 £22,500 -8.16%
Wiltshire -6 14 £22,500 -30.77% 1
Gloucestershire +23 3 £30,000 +9.09%
Cornwall - 3 £25,000 -
Dorset -1 1 - -
Somerset -16 1 £20,000 -27.93%
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 25 November 2017, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Technical Support in the job title.

1 21 (36.21%) Windows
2 19 (32.76%) SQL
3 18 (31.03%) Microsoft
4 14 (24.14%) SQL Server
5 12 (20.69%) TCP/IP
6 11 (18.97%) Windows Server
7 10 (17.24%) JIRA
8 9 (15.52%) Oracle
8 9 (15.52%) Linux
8 9 (15.52%) Talend Open Studio
8 9 (15.52%) Talend
9 8 (13.79%) Oracle Database
9 8 (13.79%) Unix
10 7 (12.07%) JavaScript
10 7 (12.07%) Windows Server 2012
11 6 (10.34%) HTML
11 6 (10.34%) CSS
11 6 (10.34%) XML
11 6 (10.34%) XSLT
11 6 (10.34%) HTTPS
11 6 (10.34%) SLA
11 6 (10.34%) HTTP
12 5 (8.62%) SAML
12 5 (8.62%) Shell Script
12 5 (8.62%) AIX
12 5 (8.62%) Solaris
12 5 (8.62%) Apache
12 5 (8.62%) Tomcat
12 5 (8.62%) LDAP
12 5 (8.62%) JBoss

Technical Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.62%) Apache
1 5 (8.62%) GlassFish
1 5 (8.62%) JBoss
1 5 (8.62%) Mule
1 5 (8.62%) Tomcat
2 3 (5.17%) CMS
2 3 (5.17%) Umbraco
3 2 (3.45%) Exchange Server 2013
4 1 (1.72%) IIS
4 1 (1.72%) SharePoint
4 1 (1.72%) SharePoint 2013
4 1 (1.72%) Skype for Business
Applications
1 2 (3.45%) Microsoft Office
Business Applications
1 5 (8.62%) ResourceLink
2 1 (1.72%) Dynamics CRM
Cloud Services
1 3 (5.17%) Amazon AWS
Communications & Networking
1 12 (20.69%) TCP/IP
2 6 (10.34%) HTTP
2 6 (10.34%) HTTPS
3 5 (8.62%) LDAP
3 5 (8.62%) Reverse Proxy
4 4 (6.90%) Firewall
4 4 (6.90%) Internet
5 3 (5.17%) VPN
5 3 (5.17%) WAN
6 2 (3.45%) DHCP
6 2 (3.45%) DSL
6 2 (3.45%) LAN
7 1 (1.72%) DNS
7 1 (1.72%) Ethernet
7 1 (1.72%) Extranet
7 1 (1.72%) FTP
7 1 (1.72%) SDH
7 1 (1.72%) SMTP
7 1 (1.72%) SSL
7 1 (1.72%) VoIP
Database & Business Intelligence
1 14 (24.14%) SQL Server
2 8 (13.79%) Oracle Database
3 1 (1.72%) Oracle Reports
3 1 (1.72%) Relational Database
Development Applications
1 10 (17.24%) JIRA
2 9 (15.52%) Talend Open Studio
3 5 (8.62%) PROIV
General
1 4 (6.90%) Marketing
2 3 (5.17%) Retail
3 2 (3.45%) Finance
4 1 (1.72%) Military
Libraries, Frameworks & Software Standards
1 6 (10.34%) CSS
1 6 (10.34%) HTML
1 6 (10.34%) XML
1 6 (10.34%) XSLT
2 5 (8.62%) SAML
3 4 (6.90%) JSON
4 3 (5.17%) CSS3
4 3 (5.17%) HTML5
4 3 (5.17%) KnockoutJS
4 3 (5.17%) Sass
4 3 (5.17%) Twitter Bootstrap
4 3 (5.17%) Web Services
5 2 (3.45%) Oracle GoldenGate
Miscellaneous
1 4 (6.90%) NHS
2 3 (5.17%) Virtual Team
3 2 (3.45%) Analytical Skills
3 2 (3.45%) Management Information System
4 1 (1.72%) Client/Server
4 1 (1.72%) Data Centre
4 1 (1.72%) Driving Licence
4 1 (1.72%) iPad
4 1 (1.72%) IVR
4 1 (1.72%) Smartphone
4 1 (1.72%) User Experience
4 1 (1.72%) Wiki
Operating Systems
1 21 (36.21%) Windows
2 11 (18.97%) Windows Server
3 9 (15.52%) Linux
4 8 (13.79%) Unix
5 7 (12.07%) Windows Server 2012
6 5 (8.62%) AIX
6 5 (8.62%) Solaris
7 4 (6.90%) Windows 10
7 4 (6.90%) Windows 7
8 2 (3.45%) Windows 8
9 1 (1.72%) CentOS
9 1 (1.72%) Red Hat Enterprise Linux
Processes & Methodologies
1 5 (8.62%) Agile Software Development
1 5 (8.62%) ERP
1 5 (8.62%) High Availability
1 5 (8.62%) WFM
2 4 (6.90%) CRM
2 4 (6.90%) Data Analysis
2 4 (6.90%) Proactive Management
2 4 (6.90%) Statistics
3 3 (5.17%) Incident Management
3 3 (5.17%) Service Delivery
3 3 (5.17%) Task Automation
3 3 (5.17%) Visualisation
3 3 (5.17%) Web Design
4 2 (3.45%) Analytics
4 2 (3.45%) Continuous Improvement
4 2 (3.45%) Data Protection
4 2 (3.45%) ITIL
5 1 (1.72%) Asset Management
5 1 (1.72%) Risk Management
5 1 (1.72%) Test Automation
Programming Languages
1 19 (32.76%) SQL
2 7 (12.07%) JavaScript
3 5 (8.62%) PowerShell
3 5 (8.62%) Shell Script
4 2 (3.45%) VBScript
5 1 (1.72%) AWK
5 1 (1.72%) Bash Shell
5 1 (1.72%) C#
5 1 (1.72%) Java
5 1 (1.72%) sed
Qualifications
1 4 (6.90%) Cisco Certification
1 4 (6.90%) Degree
2 3 (5.17%) CCNA
2 3 (5.17%) DBS Check
3 1 (1.72%) DV Cleared
3 1 (1.72%) MCP
3 1 (1.72%) Microsoft Certification
3 1 (1.72%) Security Cleared
3 1 (1.72%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (10.34%) SLA
2 2 (3.45%) QA
System Software
1 4 (6.90%) Active Directory
2 1 (1.72%) DFS Replication
2 1 (1.72%) Microsoft App-V
2 1 (1.72%) Virtual Desktop
2 1 (1.72%) Virtual Machines
2 1 (1.72%) VMware Infrastructure
Systems Management
1 2 (3.45%) Oracle Statspack
1 2 (3.45%) SCCM
2 1 (1.72%) Microsoft Data Protection Manager
2 1 (1.72%) SCDPM
2 1 (1.72%) SCOM
2 1 (1.72%) SCOrch
2 1 (1.72%) SCSM
2 1 (1.72%) SCVMM
2 1 (1.72%) WSUS
Vendors
1 18 (31.03%) Microsoft
2 9 (15.52%) Oracle
2 9 (15.52%) Talend
3 5 (8.62%) Jaspersoft
3 5 (8.62%) New Relic
3 5 (8.62%) NGA Human Resources
4 4 (6.90%) Cisco
5 3 (5.17%) Oneserve
5 3 (5.17%) VMware
6 2 (3.45%) Logi
6 2 (3.45%) Logi Analytics
7 1 (1.72%) ArcSight
7 1 (1.72%) Citrix
7 1 (1.72%) Dell
7 1 (1.72%) Lumension
7 1 (1.72%) Red Hat
7 1 (1.72%) SAP