The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Services Delivery
North East / Tyne and Wear
Rank 47 28 39
Rank change year-on-year -19 +11  
Contract jobs citing Service Delivery 33 44 12
As % of all contract IT jobs advertised in Tyne and Wear 5.64% 6.30% 2.59%
As % of the Processes & Methodologies category 6.37% 7.15% 3.36%
Number of daily rates quoted 29 36 8
Median daily rate £400 £493 £412
Median daily rate % change year-on-year -18.78% +19.56%  
90% offered a daily rate of more than £385 £320 £310
10% offered a daily rate of more than £500 £560 £572
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £16.50 £25.00 £14.85
% change year-on-year -34.00% +68.35%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Tyne and Wear
Contract job vacancies with a requirement for process and methodology skills 518 615 357
As % of all contract IT job vacancies advertised in Tyne and Wear 88.55% 88.11% 76.94%
Number of daily rates quoted 360 434 210
Median daily rate £393 £379 £370
Median daily rate % change year-on-year +3.63% +2.36%  
90% offered a daily rate of more than £300 £275 £275
10% offered a daily rate of more than £515 £550 £515
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 12 6 18
Median hourly rate £35.00 £16.88 £12.43
Median hourly rate % change year-on-year +107.40% +35.78%  
90% offered a hourly rate of more than £10.11 £12.65 £11.00
10% offered a hourly rate of more than £43.00 £21.00 £30.30
UK excluding London median hourly rate £36.25 £38.50 £30.20
% change year-on-year -5.84% +27.48%  

Service Delivery
Job Vacancy Trend in Tyne and Wear

The job posting trend of jobs advertised in Tyne and Wear citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in Tyne and Wear

Service Delivery
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in Tyne and Wear.

Contractor daily rate trend for Service Delivery in Tyne and Wear

Service Delivery
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing Service Delivery in Tyne and Wear over the 3 months to 27 March 2017.

Contractor daily rate histogram for Service Delivery in Tyne and Wear

Service Delivery
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery in Tyne and Wear.

Contractor hourly rate trend for Service Delivery in Tyne and Wear

Service Delivery
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -19 30 £400 -20.00% 3
Sunderland +3 2 £375 +54.63%
Service Delivery
North East

Service Delivery
Top 30 Related IT Skills in Tyne and Wear

For the 6 months to 27 March 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Tyne and Wear region with a requirement for Service Delivery.

1 39 (48.75%) Agile Software Development
2 37 (46.25%) Project Management
3 33 (41.25%) ITIL
3 33 (41.25%) Agile Project Management
4 27 (33.75%) Coaching
5 26 (32.50%) Scrum
6 21 (26.25%) Mentoring
7 20 (25.00%) User Stories
7 20 (25.00%) Open Source
8 19 (23.75%) Security Cleared
8 19 (23.75%) ITSM
9 17 (21.25%) Service Design
10 16 (20.00%) SC Cleared
11 14 (17.50%) Change Management
12 12 (15.00%) ServiceNow
13 11 (13.75%) Service Management
14 10 (12.50%) Business Continuity
14 10 (12.50%) Problem Management
15 8 (10.00%) ITIL Foundation Certificate
15 8 (10.00%) SAP
15 8 (10.00%) Capacity Planning
15 8 (10.00%) Finance
16 7 (8.75%) Data Management
16 7 (8.75%) ITIL V3
16 7 (8.75%) PRINCE2
16 7 (8.75%) Windows
16 7 (8.75%) Disaster Recovery
17 6 (7.50%) DevOps
17 6 (7.50%) SAP HANA
17 6 (7.50%) Root Cause Analysis

Service Delivery
Top Related IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.25%) MS Exchange
1 1 (1.25%) Tuxedo
1 1 (1.25%) WebLogic
1 1 (1.25%) WebSphere
Applications
1 4 (5.00%) MS Excel
2 2 (2.50%) MS PowerPoint
Cloud Services
1 4 (5.00%) IaaS
1 4 (5.00%) PaaS
1 4 (5.00%) SaaS
Communications & Networking
1 4 (5.00%) LDAP
2 3 (3.75%) SAN
3 2 (2.50%) DHCP
4 1 (1.25%) DNS
4 1 (1.25%) WinSCP
Database & Business Intelligence
1 6 (7.50%) SAP HANA
2 1 (1.25%) Oracle Reports
Development Applications
1 1 (1.25%) VSS/SourceSafe
General
1 8 (10.00%) Finance
2 1 (1.25%) Legal
Job Titles
1 20 (25.00%) Scrum Master
2 12 (15.00%) Operations Engineer
2 12 (15.00%) Product Manager
3 9 (11.25%) Agile Scrum Master
3 9 (11.25%) Developer
3 9 (11.25%) ServiceNow Developer
4 8 (10.00%) Architect
4 8 (10.00%) Service Architect
5 7 (8.75%) Backup Engineer
6 6 (7.50%) Product Owner
6 6 (7.50%) Senior Operations Engineer
7 5 (6.25%) Service Manager
8 4 (5.00%) Delivery Manager
8 4 (5.00%) Services Delivery Manager
9 3 (3.75%) ITSM Developer
9 3 (3.75%) Support Engineer
10 2 (2.50%) Analyst
10 2 (2.50%) IT Manager
10 2 (2.50%) Storage and Backup Engineer
10 2 (2.50%) Storage Engineer
Miscellaneous
1 6 (7.50%) Smartphone
2 5 (6.25%) Analytical Skills
3 2 (2.50%) CMDB
3 2 (2.50%) Data Centre
4 1 (1.25%) AS400
4 1 (1.25%) Mainframe
4 1 (1.25%) NHS
4 1 (1.25%) Tandem
4 1 (1.25%) User Experience
Operating Systems
1 7 (8.75%) Windows
2 4 (5.00%) Windows Server
2 4 (5.00%) Windows Server 2008
3 3 (3.75%) Linux
3 3 (3.75%) Unix
4 2 (2.50%) AIX
4 2 (2.50%) VME
4 2 (2.50%) Windows Server 2003
5 1 (1.25%) MVS
5 1 (1.25%) Red Hat Enterprise Linux
5 1 (1.25%) Solaris
5 1 (1.25%) Windows 2000
5 1 (1.25%) Windows Server 2012
5 1 (1.25%) Windows XP
Processes & Methodologies
1 39 (48.75%) Agile Software Development
2 37 (46.25%) Project Management
3 33 (41.25%) Agile Project Management
3 33 (41.25%) ITIL
4 27 (33.75%) Coaching
5 26 (32.50%) Scrum
6 21 (26.25%) Mentoring
7 20 (25.00%) Open Source
7 20 (25.00%) User Stories
8 19 (23.75%) ITSM
9 17 (21.25%) Service Design
10 14 (17.50%) Change Management
11 11 (13.75%) Service Management
12 10 (12.50%) Business Continuity
12 10 (12.50%) Problem Management
13 8 (10.00%) Capacity Planning
14 7 (8.75%) Data Management
14 7 (8.75%) Disaster Recovery
14 7 (8.75%) ITIL V3
14 7 (8.75%) PRINCE2
Programming Languages
1 3 (3.75%) Perl
2 2 (2.50%) Java
2 2 (2.50%) Python
2 2 (2.50%) Ruby
3 1 (1.25%) C
3 1 (1.25%) COBOL
Qualifications
1 19 (23.75%) Security Cleared
2 16 (20.00%) SC Cleared
3 8 (10.00%) ITIL Foundation Certificate
4 6 (7.50%) Degree
5 4 (5.00%) BPSS Clearance
6 2 (2.50%) Cisco Certification
7 1 (1.25%) DBS Check
7 1 (1.25%) ISEB
Quality Assurance & Compliance
1 2 (2.50%) Disclosure Scotland
2 1 (1.25%) COBIT
2 1 (1.25%) PMBOK
2 1 (1.25%) SLA
System Software
1 6 (7.50%) Firmware
2 2 (2.50%) VMware Infrastructure
2 2 (2.50%) XenApp
2 2 (2.50%) XenDesktop
2 2 (2.50%) XenServer
3 1 (1.25%) Active Directory
Systems Management
1 6 (7.50%) EMC NetWorker
2 2 (2.50%) Backup Exec
2 2 (2.50%) NetBackup
2 2 (2.50%) XenMobile
3 1 (1.25%) Opscode Chef
3 1 (1.25%) Puppet
3 1 (1.25%) PureDisk
3 1 (1.25%) Simpana
3 1 (1.25%) Tivoli Storage Manager
Vendors
1 12 (15.00%) ServiceNow
2 8 (10.00%) SAP
3 6 (7.50%) EMC
3 6 (7.50%) Microsoft
4 5 (6.25%) Cisco
5 3 (3.75%) Citrix
6 2 (2.50%) CA
6 2 (2.50%) Oracle
6 2 (2.50%) Symantec
6 2 (2.50%) VMware
7 1 (1.25%) Apple
7 1 (1.25%) arcserve
7 1 (1.25%) Brocade
7 1 (1.25%) Capita
7 1 (1.25%) CommVault
7 1 (1.25%) IBM
7 1 (1.25%) Informatica
7 1 (1.25%) NetApp
7 1 (1.25%) Sun
7 1 (1.25%) Veritas