Period
to 15 December 2018

The following table provides summary statistics for contract job vacancies advertised in Tyne and Wear with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 15 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
North East > Tyne and Wear
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 38 62 34
Rank change year-on-year +24 -28 +12
Contract jobs citing Service Delivery 53 30 160
As % of all contract IT jobs advertised in Tyne and Wear 5.52% 3.23% 7.14%
As % of the Processes & Methodologies category 6.15% 3.69% 8.11%
Number of daily rates quoted 45 19 115
Tyne and Wear median daily rate £400 £438 £308
Median daily rate % change year-on-year -8.57% +42.28% -35.94%
10th Percentile £335 £268 £219
90th Percentile £510 £538 £445
North East median daily rate £390 £432 £313
% change year-on-year -9.62% +38.08% -26.47%
Number of hourly rates quoted 1 2 17
Tyne and Wear median hourly rate £14.78 £17.50 £29.00
Median hourly rate % change year-on-year -15.54% -39.66% +61.11%
North East median hourly rate £14.77 £17.50 £27.00
% change year-on-year -15.60% -35.19% +50.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Contract vacancies with a requirement for process or methodology skills 862 812 1,974
As % of all contract IT jobs advertised in Tyne and Wear 89.79% 87.41% 88.09%
Number of daily rates quoted 617 585 1,410
Tyne and Wear median daily rate £415 £388 £350
Median daily rate % change year-on-year +7.10% +10.71% -14.63%
10th Percentile £281 £244 £235
90th Percentile £575 £563 £525
North East median daily rate £408 £375 £355
% change year-on-year +8.67% +5.63% -13.41%
Number of hourly rates quoted 30 27 83
Tyne and Wear median hourly rate £14.89 £17.50 £27.50
Median hourly rate % change year-on-year -14.91% -36.36% +41.03%
10th Percentile £10.00 £9.60 £14.03
90th Percentile £46.10 £50.00 £36.00
North East median hourly rate £14.00 £20.25 £26.58
% change year-on-year -30.86% -23.80% +54.06%

Service Delivery
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Delivery in Tyne and Wear

Service Delivery
Contractor Daily Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in Tyne and Wear.

Contractor daily rate trend for Service Delivery in Tyne and Wear

Service Delivery
Contractor Daily Rate Histogram in Tyne and Wear

The daily rate distribution of IT jobs citing Service Delivery in Tyne and Wear over the 6 months to 15 December 2018.

Contractor daily rate histogram for Service Delivery in Tyne and Wear

Service Delivery
Contractor Hourly Rate Trend in Tyne and Wear

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in Tyne and Wear.

Contractor hourly rate trend for Service Delivery in Tyne and Wear

Service Delivery
Contract Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +20 51 £400 -10.21% 5
Gateshead - 2 £413 - 1
Service Delivery
North East

For the 6 months to 15 December 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Tyne and Wear region with a requirement for Service Delivery.

1 26 (49.06%) ITIL
2 25 (47.17%) Security Cleared
3 23 (43.40%) SC Cleared
4 22 (41.51%) Service Management
5 19 (35.85%) ITIL V3
5 19 (35.85%) Agile Software Development
6 15 (28.30%) Incident Management
7 12 (22.64%) Self-Motivation
8 9 (16.98%) DevOps
9 8 (15.09%) Microservices
9 8 (15.09%) Service Design
9 8 (15.09%) Scrum
9 8 (15.09%) LAN
9 8 (15.09%) WAN
9 8 (15.09%) Continuous Improvement
10 7 (13.21%) Microsoft Excel
10 7 (13.21%) Microsoft Office
10 7 (13.21%) McAfee
10 7 (13.21%) Programme Management
11 6 (11.32%) ITSM
11 6 (11.32%) Firewall
11 6 (11.32%) Remedy
11 6 (11.32%) Web Services
11 6 (11.32%) Network Management
11 6 (11.32%) Time Management
11 6 (11.32%) Kanban
11 6 (11.32%) Problem-Solving
11 6 (11.32%) Proactive Management
11 6 (11.32%) User Stories
12 5 (9.43%) F5 BIG-IP LTM

Service Delivery
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.66%) SharePoint
1 3 (5.66%) TPMS
2 2 (3.77%) FileNet
3 1 (1.89%) Confluence
3 1 (1.89%) OpenStack
3 1 (1.89%) Skype for Business
Applications
1 7 (13.21%) Microsoft Excel
1 7 (13.21%) Microsoft Office
2 4 (7.55%) MS Visio
3 3 (5.66%) Microsoft PowerPoint
4 1 (1.89%) Spreadsheet
Cloud Services
1 3 (5.66%) Amazon AWS
1 3 (5.66%) Office 365
1 3 (5.66%) SaaS
2 2 (3.77%) IaaS
2 2 (3.77%) Microsoft Azure
2 2 (3.77%) PaaS
Communications & Networking
1 8 (15.09%) LAN
1 8 (15.09%) WAN
2 6 (11.32%) Firewall
3 5 (9.43%) Cisco IOS
3 5 (9.43%) F5 BIG-IP GTM
3 5 (9.43%) F5 BIG-IP LTM
3 5 (9.43%) Network Security
4 1 (1.89%) Skype
4 1 (1.89%) Unified Communications
4 1 (1.89%) VPN
4 1 (1.89%) Wireless
Database & Business Intelligence
1 2 (3.77%) Oracle Database
1 2 (3.77%) PostgreSQL
Development Applications
1 1 (1.89%) GitLab
1 1 (1.89%) JIRA
1 1 (1.89%) Sonatype Nexus
General
1 3 (5.66%) Legal
2 1 (1.89%) Finance
2 1 (1.89%) Telecoms
Job Titles
1 11 (20.75%) Analyst
2 9 (16.98%) Applications Support
3 6 (11.32%) Business Analyst
3 6 (11.32%) Incident Manager
3 6 (11.32%) Major Incident Manager
3 6 (11.32%) Senior Applications Support
4 5 (9.43%) Agile Business Analyst
4 5 (9.43%) Architect
4 5 (9.43%) Delivery Manager
4 5 (9.43%) Senior Manager
4 5 (9.43%) Service Manager
5 4 (7.55%) Applications Support Analyst
5 4 (7.55%) Developer
5 4 (7.55%) Network Engineer
5 4 (7.55%) Network Support
5 4 (7.55%) Programmer
5 4 (7.55%) Scala Developer
5 4 (7.55%) Service Design Architect
5 4 (7.55%) Support Analyst
6 3 (5.66%) Senior Delivery Manager
Libraries, Frameworks & Software Standards
1 6 (11.32%) Web Services
2 5 (9.43%) XML
3 4 (7.55%) Play Framework
3 4 (7.55%) REST
4 1 (1.89%) Velocity
Miscellaneous
1 12 (22.64%) Self-Motivation
2 5 (9.43%) User Experience
3 3 (5.66%) Management Information System
4 2 (3.77%) Analytical Skills
4 2 (3.77%) Handset
5 1 (1.89%) Video Conferencing
Operating Systems
1 3 (5.66%) VME
1 3 (5.66%) Windows
2 2 (3.77%) Windows Server
3 1 (1.89%) CentOS
3 1 (1.89%) Linux
3 1 (1.89%) Windows 7
3 1 (1.89%) Windows XP
Processes & Methodologies
1 26 (49.06%) ITIL
2 22 (41.51%) Service Management
3 19 (35.85%) Agile Software Development
3 19 (35.85%) ITIL V3
4 15 (28.30%) Incident Management
5 9 (16.98%) DevOps
6 8 (15.09%) Continuous Improvement
6 8 (15.09%) Microservices
6 8 (15.09%) Scrum
6 8 (15.09%) Service Design
7 7 (13.21%) Programme Management
8 6 (11.32%) ITSM
8 6 (11.32%) Kanban
8 6 (11.32%) Network Management
8 6 (11.32%) Proactive Management
8 6 (11.32%) Problem-Solving
8 6 (11.32%) Time Management
8 6 (11.32%) User Stories
9 5 (9.43%) Decision-Making
9 5 (9.43%) Statistics
Programming Languages
1 4 (7.55%) Scala
1 4 (7.55%) SQL
Qualifications
1 25 (47.17%) Security Cleared
2 23 (43.40%) SC Cleared
3 3 (5.66%) BPSS Clearance
4 1 (1.89%) APMG
Quality Assurance & Compliance
1 5 (9.43%) QA
2 4 (7.55%) JSP 440
3 3 (5.66%) Disclosure Scotland
3 3 (5.66%) SLA
4 2 (3.77%) GDPR
4 2 (3.77%) ISO/IEC 27001
System Software
1 2 (3.77%) Active Directory
Systems Management
1 1 (1.89%) Ansible
1 1 (1.89%) Puppet
1 1 (1.89%) SCCM
1 1 (1.89%) Terraform
Vendors
1 7 (13.21%) McAfee
2 6 (11.32%) Remedy
3 5 (9.43%) CheckPoint
3 5 (9.43%) Cisco
3 5 (9.43%) F5
3 5 (9.43%) HP
3 5 (9.43%) Juniper
4 3 (5.66%) Microsoft
5 2 (3.77%) Amdocs
5 2 (3.77%) EMC
5 2 (3.77%) Google
5 2 (3.77%) Oracle
6 1 (1.89%) Black Duck
6 1 (1.89%) Ivanti
6 1 (1.89%) Red Hat
6 1 (1.89%) SAP
6 1 (1.89%) Wyse