The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
North East / Tyne and Wear
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 38 38 66
Rank change year-on-year 0 +28  
Permanent jobs citing Service Delivery 22 32 6
As % of all permanent IT jobs advertised in Tyne and Wear 4.84% 6.45% 1.06%
As % of the Processes & Methodologies category 5.63% 7.19% 1.21%
Number of salaries quoted 17 30 6
Median salary £37,500 £24,000 £30,625
Median salary % change year-on-year +56.25% -21.63%  
90% offered a salary of more than £35,700 £16,500 £29,125
10% offered a salary of more than £49,000 £52,500 £31,875
UK excluding London median salary £43,000 £45,000 £45,000
% change year-on-year -4.44% -  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process and methodology skills.

Process & Methodology Skills
Tyne and Wear
Permanent job vacancies with a requirement for process and methodology skills 391 445 496
As % of all permanent IT job vacancies advertised in Tyne and Wear 85.93% 89.72% 87.32%
Number of salaries quoted 356 390 432
Median salary £37,500 £40,000 £37,500
Median salary % change year-on-year -6.25% +6.66%  
90% offered a salary of more than £25,000 £27,500 £27,000
10% offered a salary of more than £45,000 £61,215 £57,500
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Delivery
Job Vacancy Trend in Tyne and Wear

The job posting trend of jobs advertised in Tyne and Wear citing Service Delivery as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Tyne and Wear.

Salary trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Delivery in Tyne and Wear over the 3 months to 30 March 2017.

Salary histogram for Service Delivery in Tyne and Wear

Service Delivery
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +22 21 £37,500 -25.00% 3
North Tyneside - 1 £47,500 -
Tyneside - 1 £37,500 -
Service Delivery
North East

For the 6 months to 30 March 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region with a requirement for Service Delivery.

1 31 (81.58%) ITIL
2 18 (47.37%) Service Management
3 10 (26.32%) Problem Management
4 9 (23.68%) Degree
5 8 (21.05%) Change Management
5 8 (21.05%) Incident Management
5 8 (21.05%) Enterprise Architecture
5 8 (21.05%) ITIL V3
6 7 (18.42%) TOGAF
6 7 (18.42%) Stakeholder Management
7 6 (15.79%) Oracle
7 6 (15.79%) Portfolio Management
7 6 (15.79%) People Management
8 5 (13.16%) SLA
8 5 (13.16%) ITIL Certification
8 5 (13.16%) Business Analysis
9 4 (10.53%) Benchmarking
9 4 (10.53%) Active Directory
9 4 (10.53%) Microsoft Certification
9 4 (10.53%) Windows
9 4 (10.53%) MCSE
9 4 (10.53%) Windows Server
10 3 (7.89%) Performance Metrics
10 3 (7.89%) Analytical Skills
10 3 (7.89%) Windows Server 2012
10 3 (7.89%) Windows Server 2008
10 3 (7.89%) Performance Management
10 3 (7.89%) DHCP
10 3 (7.89%) DNS
10 3 (7.89%) Microsoft

Service Delivery
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.63%) Exchange Server 2013
1 1 (2.63%) IBM Domino
1 1 (2.63%) IBM Notes
1 1 (2.63%) MS Exchange
1 1 (2.63%) Skype for Business
Applications
1 2 (5.26%) MS Office
2 1 (2.63%) MS Excel
Communications & Networking
1 3 (7.89%) DHCP
1 3 (7.89%) DNS
2 1 (2.63%) Cisco IOS
2 1 (2.63%) LAN
2 1 (2.63%) Skype
2 1 (2.63%) WAN
Development Applications
1 2 (5.26%) JIRA
General
1 2 (5.26%) Finance
2 1 (2.63%) Back Office
Job Titles
1 18 (47.37%) Service Manager
2 16 (42.11%) Delivery Manager
2 16 (42.11%) Services Delivery Manager
3 9 (23.68%) Architect
4 6 (15.79%) Solutions Architect
5 3 (7.89%) Analyst
5 3 (7.89%) Service Analyst
5 3 (7.89%) Service Architect
6 2 (5.26%) Business Relationship Manager
6 2 (5.26%) Citrix Engineer
6 2 (5.26%) Incident and Problem Manager
6 2 (5.26%) ITIL Service Delivery Manager
6 2 (5.26%) ITIL Service Manager
6 2 (5.26%) Service Desk Team Leader
6 2 (5.26%) Service Operations Manager
6 2 (5.26%) Services Delivery Analyst
6 2 (5.26%) Support Engineer
6 2 (5.26%) Test Manager
6 2 (5.26%) Wintel Engineer
6 2 (5.26%) Wintel Support Engineer
Miscellaneous
1 3 (7.89%) Analytical Skills
2 2 (5.26%) User Experience
3 1 (2.63%) AS400
3 1 (2.63%) Clustering
3 1 (2.63%) CMDB
3 1 (2.63%) PKI
3 1 (2.63%) Smartphone
Operating Systems
1 4 (10.53%) Windows
1 4 (10.53%) Windows Server
2 3 (7.89%) Windows Server 2003
2 3 (7.89%) Windows Server 2008
2 3 (7.89%) Windows Server 2012
Processes & Methodologies
1 31 (81.58%) ITIL
2 18 (47.37%) Service Management
3 10 (26.32%) Problem Management
4 8 (21.05%) Change Management
4 8 (21.05%) Enterprise Architecture
4 8 (21.05%) Incident Management
4 8 (21.05%) ITIL V3
5 7 (18.42%) Stakeholder Management
5 7 (18.42%) TOGAF
6 6 (15.79%) People Management
6 6 (15.79%) Portfolio Management
7 5 (13.16%) Business Analysis
8 4 (10.53%) Benchmarking
9 3 (7.89%) Agile Software Development
9 3 (7.89%) Performance Management
9 3 (7.89%) Performance Metrics
9 3 (7.89%) Project Management
10 2 (5.26%) Kanban
10 2 (5.26%) Matrix Management
10 2 (5.26%) Use Case
Programming Languages
1 2 (5.26%) PowerShell
Qualifications
1 9 (23.68%) Degree
2 5 (13.16%) ITIL Certification
3 4 (10.53%) MCSE
3 4 (10.53%) Microsoft Certification
4 1 (2.63%) CCNA
4 1 (2.63%) Cisco Certification
4 1 (2.63%) HND
4 1 (2.63%) MCITP
Quality Assurance & Compliance
1 5 (13.16%) SLA
System Software
1 4 (10.53%) Active Directory
2 2 (5.26%) XenApp
3 1 (2.63%) VMware Infrastructure
Systems Management
1 1 (2.63%) SCOM
Vendors
1 6 (15.79%) Oracle
2 3 (7.89%) Microsoft
2 3 (7.89%) VMware
3 2 (5.26%) Citrix
4 1 (2.63%) Cisco
4 1 (2.63%) Lotus
4 1 (2.63%) MobileIron
4 1 (2.63%) SolarWinds
Newcastle Upon Tyne, Tyne and Wear
Morson International
Salary: £35000.00 - £40000.00 per annum + Pension Healthcare
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Salary: £38000.00 - £40000.00 per annum
Posted: 6 days ago
Newcastle upon Tyne
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £40000.00 per annum + 10%
Posted: 24 days ago