Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
North East > Tyne and Wear
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 46 55 52
Rank change year-on-year +9 -3 +26
Permanent jobs citing Service Delivery 66 39 46
As % of all permanent IT jobs advertised in Tyne and Wear 5.08% 3.88% 4.86%
As % of the Processes & Methodologies category 5.73% 4.68% 5.36%
Number of salaries quoted 54 30 49
Tyne and Wear median annual salary £43,200 £44,869 £24,000
Median salary % change year-on-year -3.72% +86.95% -45.14%
10th Percentile £27,375 £31,875 £16,250
90th Percentile £64,063 £53,750 £90,000
North East median annual salary £43,500 £44,738 £29,433
% change year-on-year -2.77% +52.00% -30.31%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,151 834 859
As % of all permanent IT jobs advertised in Tyne and Wear 88.61% 83.07% 90.80%
Number of salaries quoted 1,004 702 762
Tyne and Wear median annual salary £40,000 £37,500 £37,000
Median salary % change year-on-year +6.67% +1.35% -1.33%
10th Percentile £24,250 £21,250 £22,500
90th Percentile £65,000 £53,750 £58,750
North East median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

Service Delivery
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Tyne and Wear.

Salary trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Delivery in Tyne and Wear over the 6 months to 19 February 2018.

Salary histogram for Service Delivery in Tyne and Wear

Service Delivery
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +4 57 £43,887 -2.47% 10
Sunderland - 3 £46,000 -
Jarrow -1 1 £42,899 +141.36%
Service Delivery
North East

For the 6 months to 19 February 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Delivery.

1 23 (34.85%) Service Management
1 23 (34.85%) ITIL
2 18 (27.27%) Incident Management
3 16 (24.24%) IT Strategy
3 16 (24.24%) Finance
4 14 (21.21%) Project Management
5 13 (19.70%) Agile Software Development
6 12 (18.18%) Microsoft
7 11 (16.67%) Change Management
7 11 (16.67%) Resource Management
8 10 (15.15%) Ticket Management
9 9 (13.64%) Problem Management
10 8 (12.12%) SQL
11 7 (10.61%) Management Information System
11 7 (10.61%) Stakeholder Management
11 7 (10.61%) Supplier Management
11 7 (10.61%) Microsoft Azure
11 7 (10.61%) Waterfall
11 7 (10.61%) ITIL V3
12 6 (9.09%) Amazon AWS
12 6 (9.09%) AngularJS
12 6 (9.09%) DevOps
12 6 (9.09%) Line Management
12 6 (9.09%) Case Management
12 6 (9.09%) Data Analysis
12 6 (9.09%) ITSM
12 6 (9.09%) Windows
13 5 (7.58%) RUP
13 5 (7.58%) JavaScript
13 5 (7.58%) PRINCE2

Service Delivery
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.55%) Documentum
2 2 (3.03%) Apache
2 2 (3.03%) nginx
2 2 (3.03%) WordPress
Applications
1 1 (1.52%) Adobe After Effects
1 1 (1.52%) Adobe Illustrator
1 1 (1.52%) InDesign
1 1 (1.52%) Photoshop
Business Applications
1 3 (4.55%) Dynamics AX
2 1 (1.52%) Magento
2 1 (1.52%) Oracle EBS
2 1 (1.52%) Oracle ERP
2 1 (1.52%) SAP ERP
Cloud Services
1 7 (10.61%) Microsoft Azure
2 6 (9.09%) Amazon AWS
3 4 (6.06%) Office 365
4 3 (4.55%) Cloud Computing
4 3 (4.55%) GitHub
Communications & Networking
1 1 (1.52%) SAN
1 1 (1.52%) Unified Communications
Database & Business Intelligence
1 2 (3.03%) MySQL
1 2 (3.03%) SQL Server
2 1 (1.52%) Big Data
2 1 (1.52%) Data Warehouse
2 1 (1.52%) NoSQL
2 1 (1.52%) Oracle Reports
2 1 (1.52%) SQL Server 2012
Development Applications
1 5 (7.58%) Selenium
2 4 (6.06%) Git (software)
3 3 (4.55%) Jenkins
4 2 (3.03%) Cucumber
4 2 (3.03%) JIRA
4 2 (3.03%) SoapUI
4 2 (3.03%) Zephyr
General
1 16 (24.24%) Finance
2 5 (7.58%) Manufacturing
3 4 (6.06%) Automotive
3 4 (6.06%) Marketing
4 2 (3.03%) Banking
5 1 (1.52%) Advertising
5 1 (1.52%) Billing
5 1 (1.52%) Law
5 1 (1.52%) Retail
Job Titles
1 24 (36.36%) Service Manager
2 22 (33.33%) Delivery Manager
2 22 (33.33%) Services Delivery Manager
3 15 (22.73%) IT Manager
4 14 (21.21%) IT Services Manager
5 12 (18.18%) IT Services Delivery Manager
6 9 (13.64%) Analyst
7 6 (9.09%) Team Leader
8 5 (7.58%) Business Analyst
8 5 (7.58%) Developer
9 4 (6.06%) Architect
9 4 (6.06%) Incident Manager
9 4 (6.06%) ITIL Manager
9 4 (6.06%) ITIL Service Delivery Manager
9 4 (6.06%) ITIL Service Manager
9 4 (6.06%) Major Incident Manager
9 4 (6.06%) Solutions Architect
10 3 (4.55%) .NET Developer
10 3 (4.55%) Head of IT
11 2 (3.03%) PHP Developer
Libraries, Frameworks & Software Standards
1 6 (9.09%) AngularJS
2 5 (7.58%) .NET
3 4 (6.06%) CSS
3 4 (6.06%) HTML
3 4 (6.06%) Middleware
4 3 (4.55%) Backbone.js
4 3 (4.55%) Ember.js
4 3 (4.55%) KnockoutJS
5 2 (3.03%) CSS3
5 2 (3.03%) HTML5
5 2 (3.03%) Web Services
6 1 (1.52%) Ajax
6 1 (1.52%) ASP.NET
6 1 (1.52%) ASP.NET Web API
6 1 (1.52%) Flash
6 1 (1.52%) RESTful
6 1 (1.52%) XHTML
6 1 (1.52%) XML
Miscellaneous
1 7 (10.61%) Management Information System
2 5 (7.58%) Analytical Skills
2 5 (7.58%) Virtual Team
3 4 (6.06%) Driving Licence
4 3 (4.55%) User Experience
5 2 (3.03%) FMCG
5 2 (3.03%) NHS
6 1 (1.52%) CMDB
6 1 (1.52%) Computer Science
6 1 (1.52%) Data Centre
6 1 (1.52%) e-Learning
6 1 (1.52%) Fintech
6 1 (1.52%) Freedom of Information
6 1 (1.52%) Learning Management System
6 1 (1.52%) Mobile Banking
6 1 (1.52%) Social Media
Operating Systems
1 6 (9.09%) Windows
2 4 (6.06%) Windows Server
3 2 (3.03%) Linux
4 1 (1.52%) Unix
Processes & Methodologies
1 23 (34.85%) ITIL
1 23 (34.85%) Service Management
2 18 (27.27%) Incident Management
3 16 (24.24%) IT Strategy
4 14 (21.21%) Project Management
5 13 (19.70%) Agile Software Development
6 11 (16.67%) Change Management
6 11 (16.67%) Resource Management
7 10 (15.15%) Ticket Management
8 9 (13.64%) Problem Management
9 7 (10.61%) ITIL V3
9 7 (10.61%) Stakeholder Management
9 7 (10.61%) Supplier Management
9 7 (10.61%) Waterfall
10 6 (9.09%) Case Management
10 6 (9.09%) Data Analysis
10 6 (9.09%) DevOps
10 6 (9.09%) ITSM
10 6 (9.09%) Line Management
11 5 (7.58%) SFIA
Programming Languages
1 8 (12.12%) SQL
2 5 (7.58%) JavaScript
3 3 (4.55%) Java
4 2 (3.03%) PHP
5 1 (1.52%) C
5 1 (1.52%) C#
5 1 (1.52%) T-SQL
Qualifications
1 5 (7.58%) ITIL Certification
2 4 (6.06%) SC Cleared
2 4 (6.06%) Security Cleared
3 3 (4.55%) Degree
4 2 (3.03%) ISEB
4 2 (3.03%) PRINCE2 Certification
5 1 (1.52%) CISM
5 1 (1.52%) CISSP
5 1 (1.52%) Computer Science Degree
5 1 (1.52%) ISEB Practitioner
5 1 (1.52%) MCSE
5 1 (1.52%) Microsoft Certification
Quality Assurance & Compliance
1 5 (7.58%) SLA
2 3 (4.55%) Data Quality
3 2 (3.03%) Cyber Essentials
3 2 (3.03%) ISO 9001
3 2 (3.03%) ISO/IEC 27001
3 2 (3.03%) QA
4 1 (1.52%) Cyber Essentials PLUS
4 1 (1.52%) GDPR
4 1 (1.52%) ISO 14001
4 1 (1.52%) ISO 9000
4 1 (1.52%) PCI DSS
System Software
1 4 (6.06%) Hyper-V
1 4 (6.06%) VMware Infrastructure
Systems Management
1 4 (6.06%) Systems Management Server (SMS)
1 4 (6.06%) ZABBIX
2 3 (4.55%) Puppet
Vendors
1 12 (18.18%) Microsoft
2 4 (6.06%) Cisco
2 4 (6.06%) Sun
2 4 (6.06%) VMware
3 3 (4.55%) Pega
4 2 (3.03%) Oracle
5 1 (1.52%) Adobe
5 1 (1.52%) SAP
5 1 (1.52%) Telerik
5 1 (1.52%) Workday