Period
to 20 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 November 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
North East > Tyne and Wear
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 90 31 50
Rank change year-on-year -59 +19 +34
Permanent jobs citing Service Delivery 19 66 55
As % of all permanent IT jobs advertised in Tyne and Wear 1.65% 7.02% 4.78%
As % of the Processes & Methodologies category 1.74% 7.77% 5.66%
Number of salaries quoted 18 55 46
Tyne and Wear median annual salary £53,500 £43,500 £41,250
Median salary % change year-on-year +22.99% +5.45% -17.50%
10th Percentile £24,000 £27,750 £32,500
90th Percentile £71,824 £65,000 £51,875
North East median annual salary £51,250 £43,500 £42,500
% change year-on-year +17.82% +2.35% -5.56%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,091 849 972
As % of all permanent IT jobs advertised in Tyne and Wear 94.62% 90.32% 84.52%
Number of salaries quoted 907 748 807
Tyne and Wear median annual salary £41,000 £40,000 £40,000
Median salary % change year-on-year +2.50% - +6.67%
10th Percentile £22,250 £23,425 £25,000
90th Percentile £66,250 £62,500 £60,000
North East median annual salary £40,000 £40,000 £40,000

Service Delivery
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Tyne and Wear.

Salary trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Delivery in Tyne and Wear over the 6 months to 20 November 2018.

Salary histogram for Service Delivery in Tyne and Wear

Service Delivery
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -53 17 £60,000 +41.18% 9
Sunderland -9 2 £26,000 -43.48%
Service Delivery
North East

For the 6 months to 20 November 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Delivery.

1 12 (63.16%) ITIL
2 10 (52.63%) Service Management
2 10 (52.63%) ITSM
3 9 (47.37%) Agile Software Development
4 6 (31.58%) Process Improvement
4 6 (31.58%) Analytical Skills
4 6 (31.58%) Mentoring
4 6 (31.58%) Coaching
5 5 (26.32%) Windows Server
5 5 (26.32%) Stakeholder Management
5 5 (26.32%) Windows
6 4 (21.05%) Data Warehouse
6 4 (21.05%) Microsoft
6 4 (21.05%) ITIL Certification
6 4 (21.05%) Scrum
6 4 (21.05%) People Management
6 4 (21.05%) Business Process Improvement
6 4 (21.05%) ITIL V3
6 4 (21.05%) Supplier Management
6 4 (21.05%) Incident Management
6 4 (21.05%) Service Delivery Management
7 3 (15.79%) Multichannel Retail
7 3 (15.79%) Greenfield Project
7 3 (15.79%) Stakeholder and Relationship Management
7 3 (15.79%) Skype for Business
7 3 (15.79%) Root Cause Analysis
7 3 (15.79%) Office 365
7 3 (15.79%) Skype
7 3 (15.79%) Data Analytics
7 3 (15.79%) Analytics

Service Delivery
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (15.79%) Skype for Business
2 2 (10.53%) Site Server
Cloud Services
1 3 (15.79%) Office 365
2 2 (10.53%) SaaS
Communications & Networking
1 3 (15.79%) Skype
2 2 (10.53%) Wireless
Database & Business Intelligence
1 4 (21.05%) Data Warehouse
2 1 (5.26%) Power BI
2 1 (5.26%) SQL Server
General
1 3 (15.79%) Retail
2 2 (10.53%) Advertising
3 1 (5.26%) Banking
3 1 (5.26%) Finance
Job Titles
1 9 (47.37%) IT Manager
2 7 (36.84%) Service Manager
3 6 (31.58%) IT Services Manager
4 3 (15.79%) IT Operations Manager
4 3 (15.79%) IT Support
4 3 (15.79%) Operations Manager
5 2 (10.53%) Field Engineer
5 2 (10.53%) Field Support Engineer
5 2 (10.53%) IT Engineer
5 2 (10.53%) IT Support Engineer
5 2 (10.53%) Senior IT Manager
5 2 (10.53%) Senior Manager
5 2 (10.53%) Senior Service Manager
5 2 (10.53%) Support Engineer
6 1 (5.26%) IT Support Specialist
6 1 (5.26%) Product Manager
6 1 (5.26%) Scrum Master
6 1 (5.26%) Service Transition Manager
6 1 (5.26%) Support Specialist
6 1 (5.26%) Transition Manager
Miscellaneous
1 6 (31.58%) Analytical Skills
2 3 (15.79%) Greenfield Project
3 2 (10.53%) User Experience
3 2 (10.53%) Video Conferencing
4 1 (5.26%) Reference Data
Operating Systems
1 5 (26.32%) Windows
1 5 (26.32%) Windows Server
2 2 (10.53%) Windows 7
Processes & Methodologies
1 12 (63.16%) ITIL
2 10 (52.63%) ITSM
2 10 (52.63%) Service Management
3 9 (47.37%) Agile Software Development
4 6 (31.58%) Coaching
4 6 (31.58%) Mentoring
4 6 (31.58%) Process Improvement
5 5 (26.32%) Stakeholder Management
6 4 (21.05%) Business Process Improvement
6 4 (21.05%) Incident Management
6 4 (21.05%) ITIL V3
6 4 (21.05%) People Management
6 4 (21.05%) Scrum
6 4 (21.05%) Service Delivery Management
6 4 (21.05%) Supplier Management
7 3 (15.79%) Analytics
7 3 (15.79%) Data Analytics
7 3 (15.79%) DevOps
7 3 (15.79%) Root Cause Analysis
7 3 (15.79%) Stakeholder and Relationship Management
Qualifications
1 4 (21.05%) ITIL Certification
2 1 (5.26%) BC Cleared
2 1 (5.26%) BPSS Clearance
2 1 (5.26%) DBS Check
2 1 (5.26%) Security Cleared
Quality Assurance & Compliance
1 3 (15.79%) SLA
2 2 (10.53%) GDPR
2 2 (10.53%) ISO/IEC 27001
3 1 (5.26%) Disclosure Scotland
System Software
1 2 (10.53%) Active Directory
Vendors
1 4 (21.05%) Microsoft
2 3 (15.79%) Salesforce.com