Period
to 23 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 23 May 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
North East > Tyne and Wear
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 90 55 41
Rank change year-on-year -35 -14 +45
Permanent jobs citing Service Delivery 19 35 67
As % of all permanent IT jobs advertised in Tyne and Wear 1.40% 4.10% 6.89%
As % of the Processes & Methodologies category 1.54% 4.62% 7.79%
Number of salaries quoted 16 28 68
Tyne and Wear median annual salary £44,444 £37,750 £28,500
Median salary % change year-on-year +17.73% +32.46% -27.62%
10th Percentile £22,000 £32,500 £16,250
90th Percentile £68,750 £48,750 £90,000
North East median annual salary £50,000 £39,000 £32,000
% change year-on-year +28.21% +21.88% -24.23%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,237 757 860
As % of all permanent IT jobs advertised in Tyne and Wear 91.16% 88.64% 88.39%
Number of salaries quoted 1,053 680 756
Tyne and Wear median annual salary £41,500 £36,325 £35,250
Median salary % change year-on-year +14.25% +3.05% -6.00%
10th Percentile £22,500 £21,250 £21,625
90th Percentile £63,750 £50,000 £57,500
North East median annual salary £40,000 £36,325 £37,500
% change year-on-year +10.12% -3.13% -

Service Delivery
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Tyne and Wear.

Salary trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Delivery in Tyne and Wear over the 6 months to 23 May 2018.

Salary histogram for Service Delivery in Tyne and Wear

Service Delivery
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -33 18 £45,000 +19.21% 3
Service Delivery
North East

For the 6 months to 23 May 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Delivery.

1 9 (47.37%) ITIL
2 7 (36.84%) Finance
3 4 (21.05%) Service Management
3 4 (21.05%) Microsoft
3 4 (21.05%) Analytical Skills
3 4 (21.05%) IT Strategy
4 3 (15.79%) Decision-Making
4 3 (15.79%) Data Governance
4 3 (15.79%) Data Quality
4 3 (15.79%) Data Management
4 3 (15.79%) Incident Management
4 3 (15.79%) Project Management
4 3 (15.79%) SQL
4 3 (15.79%) Agile Software Development
5 2 (10.53%) Retail
5 2 (10.53%) Asset Management
5 2 (10.53%) Stakeholder Management
5 2 (10.53%) Management Information System
5 2 (10.53%) NHS
5 2 (10.53%) Change Management
5 2 (10.53%) .NET
5 2 (10.53%) Oracle
5 2 (10.53%) SAP
5 2 (10.53%) Windows
5 2 (10.53%) Linux
5 2 (10.53%) ITIL Certification
5 2 (10.53%) ERP
5 2 (10.53%) Resource Management
5 2 (10.53%) CMDB
5 2 (10.53%) Performance Management

Service Delivery
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.26%) Apache
1 1 (5.26%) nginx
1 1 (5.26%) WordPress
Applications
1 1 (5.26%) Microsoft Excel
1 1 (5.26%) Microsoft Office
1 1 (5.26%) Microsoft PowerPoint
Business Applications
1 1 (5.26%) Dynamics AX
1 1 (5.26%) Oracle EBS
1 1 (5.26%) Oracle ERP
1 1 (5.26%) SAP ERP
Cloud Services
1 2 (10.53%) Amazon AWS
1 2 (10.53%) Microsoft Azure
2 1 (5.26%) Dynamics 365
Communications & Networking
1 1 (5.26%) SAN
1 1 (5.26%) Unified Communications
Database & Business Intelligence
1 1 (5.26%) Big Data
1 1 (5.26%) Data Warehouse
1 1 (5.26%) MySQL
1 1 (5.26%) NoSQL
1 1 (5.26%) Oracle Reports
General
1 7 (36.84%) Finance
2 2 (10.53%) Retail
3 1 (5.26%) Banking
3 1 (5.26%) Billing
3 1 (5.26%) Law
3 1 (5.26%) Manufacturing
3 1 (5.26%) Marketing
Job Titles
1 8 (42.11%) Delivery Manager
1 8 (42.11%) Service Manager
1 8 (42.11%) Services Delivery Manager
2 3 (15.79%) Head of IT
3 2 (10.53%) Analyst
3 2 (10.53%) Client Services Manager
3 2 (10.53%) IT Manager
3 2 (10.53%) IT Services Delivery Manager
3 2 (10.53%) IT Services Manager
4 1 (5.26%) Applications Support
4 1 (5.26%) Configuration Analyst
4 1 (5.26%) Coordinator
4 1 (5.26%) Field Engineer
4 1 (5.26%) Field Service Engineer
4 1 (5.26%) Information Manager
4 1 (5.26%) Information Security Manager
4 1 (5.26%) Junior
4 1 (5.26%) PHP Developer
4 1 (5.26%) Senior Developer
4 1 (5.26%) Service Analyst
Libraries, Frameworks & Software Standards
1 2 (10.53%) .NET
Miscellaneous
1 4 (21.05%) Analytical Skills
2 2 (10.53%) CMDB
2 2 (10.53%) Management Information System
2 2 (10.53%) NHS
2 2 (10.53%) Self-Motivation
3 1 (5.26%) Data Centre
3 1 (5.26%) Freedom of Information
3 1 (5.26%) Learning Management System
Operating Systems
1 2 (10.53%) Linux
1 2 (10.53%) Windows
Processes & Methodologies
1 9 (47.37%) ITIL
2 4 (21.05%) IT Strategy
2 4 (21.05%) Service Management
3 3 (15.79%) Agile Software Development
3 3 (15.79%) Data Governance
3 3 (15.79%) Data Management
3 3 (15.79%) Decision-Making
3 3 (15.79%) Incident Management
3 3 (15.79%) Project Management
4 2 (10.53%) Asset Management
4 2 (10.53%) Change Management
4 2 (10.53%) ERP
4 2 (10.53%) Performance Management
4 2 (10.53%) Problem Management
4 2 (10.53%) Problem-Solving
4 2 (10.53%) Resource Management
4 2 (10.53%) Root Cause Analysis
4 2 (10.53%) Scrum
4 2 (10.53%) Stakeholder Management
4 2 (10.53%) Waterfall
Programming Languages
1 3 (15.79%) SQL
2 1 (5.26%) PHP
Qualifications
1 2 (10.53%) ITIL Certification
2 1 (5.26%) CISM
2 1 (5.26%) CISSP
2 1 (5.26%) Degree
2 1 (5.26%) ISEB
2 1 (5.26%) ISEB Practitioner
2 1 (5.26%) MCSE
2 1 (5.26%) Microsoft Certification
Quality Assurance & Compliance
1 3 (15.79%) Data Quality
2 1 (5.26%) Cyber Essentials
2 1 (5.26%) GDPR
2 1 (5.26%) ISO 9000
2 1 (5.26%) ISO 9001
2 1 (5.26%) ISO/IEC 27001
2 1 (5.26%) PCI DSS
2 1 (5.26%) SLA
Vendors
1 4 (21.05%) Microsoft
2 2 (10.53%) Oracle
2 2 (10.53%) SAP
3 1 (5.26%) Epicor
3 1 (5.26%) IFS
3 1 (5.26%) Sage
3 1 (5.26%) Workday