Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
North East > Tyne and Wear
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 30 53 81
Rank change year-on-year +23 +28 -5
Permanent jobs citing Service Delivery 66 55 16
As % of all permanent IT jobs advertised in Tyne and Wear 6.92% 4.70% 1.62%
As % of the Processes & Methodologies category 8.08% 5.62% 1.82%
Number of salaries quoted 55 46 13
Tyne and Wear median annual salary £43,500 £41,250 £50,000
Median salary % change year-on-year +5.45% -17.50% -16.67%
10th Percentile £27,750 £32,500 £30,300
90th Percentile £65,000 £51,875 £52,500
North East median annual salary £43,500 £42,500 £45,000
% change year-on-year +2.35% -5.56% -12.20%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 817 979 879
As % of all permanent IT jobs advertised in Tyne and Wear 85.64% 83.75% 88.88%
Number of salaries quoted 717 813 749
Tyne and Wear median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +2.74%
10th Percentile £23,500 £25,750 £24,000
90th Percentile £64,063 £60,000 £57,500
North East median annual salary £40,000 £40,000 £40,000

Service Delivery
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Tyne and Wear.

Salary trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Delivery in Tyne and Wear over the 6 months to 21 November 2017.

Salary histogram for Service Delivery in Tyne and Wear

Service Delivery
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne +4 52 £42,500 - 1
Sunderland - 9 £46,000 -
Jarrow -3 1 £42,899 +141.36%
Service Delivery
North East

For the 6 months to 21 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region with a requirement for Service Delivery.

1 23 (34.85%) Service Management
2 22 (33.33%) ITIL
3 18 (27.27%) Incident Management
4 14 (21.21%) Project Management
5 13 (19.70%) Microsoft
5 13 (19.70%) IT Strategy
6 12 (18.18%) Change Management
7 11 (16.67%) Finance
8 10 (15.15%) Agile Software Development
8 10 (15.15%) Automotive
8 10 (15.15%) Manufacturing
8 10 (15.15%) Problem Management
9 9 (13.64%) ITIL V3
9 9 (13.64%) SDLC
10 8 (12.12%) Supplier Management
10 8 (12.12%) Logistics
10 8 (12.12%) ITSM
10 8 (12.12%) Translating Business Requirements
10 8 (12.12%) Resource Management
10 8 (12.12%) FMCG
11 7 (10.61%) Ticket Management
11 7 (10.61%) Data Analysis
11 7 (10.61%) Windows
11 7 (10.61%) SQL
12 6 (9.09%) PRINCE2
12 6 (9.09%) Sun
12 6 (9.09%) Management Information System
12 6 (9.09%) AngularJS
12 6 (9.09%) Virtual Team
12 6 (9.09%) Case Management

Service Delivery
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.55%) Documentum
2 1 (1.52%) Apache
2 1 (1.52%) IIS
2 1 (1.52%) nginx
2 1 (1.52%) Skype for Business
2 1 (1.52%) WordPress
Applications
1 2 (3.03%) Microsoft Office
2 1 (1.52%) Adobe After Effects
2 1 (1.52%) Adobe Illustrator
2 1 (1.52%) InDesign
2 1 (1.52%) Photoshop
Business Applications
1 4 (6.06%) Dynamics AX
2 1 (1.52%) Magento
Cloud Services
1 5 (7.58%) Microsoft Azure
1 5 (7.58%) Office 365
2 4 (6.06%) Amazon AWS
3 3 (4.55%) Cloud Computing
3 3 (4.55%) GitHub
Communications & Networking
1 2 (3.03%) Internet
2 1 (1.52%) DHCP
2 1 (1.52%) DNS
2 1 (1.52%) Firewall
2 1 (1.52%) Network Security
2 1 (1.52%) Skype
Database & Business Intelligence
1 3 (4.55%) SQL Server
2 1 (1.52%) MySQL
2 1 (1.52%) QlikView
2 1 (1.52%) SQL Server 2012
Development Applications
1 5 (7.58%) Selenium
2 4 (6.06%) Git (software)
3 3 (4.55%) Jenkins
3 3 (4.55%) JIRA
4 2 (3.03%) Cucumber
4 2 (3.03%) SoapUI
4 2 (3.03%) Zephyr
General
1 11 (16.67%) Finance
2 10 (15.15%) Automotive
2 10 (15.15%) Manufacturing
3 3 (4.55%) Marketing
4 1 (1.52%) Advertising
4 1 (1.52%) Banking
Job Titles
1 18 (27.27%) Service Manager
2 15 (22.73%) Analyst
2 15 (22.73%) Delivery Manager
2 15 (22.73%) IT Manager
2 15 (22.73%) Services Delivery Manager
3 11 (16.67%) IT Services Manager
4 9 (13.64%) IT Services Delivery Manager
5 7 (10.61%) Business Analyst
6 6 (9.09%) Incident Manager
6 6 (9.09%) Major Incident Manager
6 6 (9.09%) Team Leader
7 4 (6.06%) Architect
7 4 (6.06%) Developer
7 4 (6.06%) ITIL Manager
7 4 (6.06%) ITIL Service Delivery Manager
7 4 (6.06%) ITIL Service Manager
7 4 (6.06%) Solutions Architect
8 3 (4.55%) .NET Developer
8 3 (4.55%) Systems Analyst
8 3 (4.55%) Systems Manager
Libraries, Frameworks & Software Standards
1 6 (9.09%) AngularJS
2 5 (7.58%) HTML
3 4 (6.06%) .NET
3 4 (6.06%) CSS
3 4 (6.06%) Middleware
4 3 (4.55%) Backbone.js
4 3 (4.55%) Ember.js
4 3 (4.55%) KnockoutJS
5 2 (3.03%) CSS3
5 2 (3.03%) HTML5
5 2 (3.03%) Web Services
5 2 (3.03%) XML
6 1 (1.52%) Ajax
6 1 (1.52%) ASP.NET
6 1 (1.52%) ASP.NET Web API
6 1 (1.52%) Flash
6 1 (1.52%) RESTful
6 1 (1.52%) SOAP
6 1 (1.52%) XHTML
Miscellaneous
1 8 (12.12%) FMCG
2 6 (9.09%) Management Information System
2 6 (9.09%) Virtual Team
3 4 (6.06%) Driving Licence
4 3 (4.55%) User Experience
5 2 (3.03%) Analytical Skills
6 1 (1.52%) CMDB
6 1 (1.52%) Computer Science
6 1 (1.52%) e-Learning
6 1 (1.52%) Fintech
6 1 (1.52%) Mobile Banking
6 1 (1.52%) Social Media
Operating Systems
1 7 (10.61%) Windows
2 5 (7.58%) Windows Server
3 1 (1.52%) Unix
3 1 (1.52%) Windows 7
Processes & Methodologies
1 23 (34.85%) Service Management
2 22 (33.33%) ITIL
3 18 (27.27%) Incident Management
4 14 (21.21%) Project Management
5 13 (19.70%) IT Strategy
6 12 (18.18%) Change Management
7 10 (15.15%) Agile Software Development
7 10 (15.15%) Problem Management
8 9 (13.64%) ITIL V3
8 9 (13.64%) SDLC
9 8 (12.12%) ITSM
9 8 (12.12%) Logistics
9 8 (12.12%) Resource Management
9 8 (12.12%) Supplier Management
9 8 (12.12%) Translating Business Requirements
10 7 (10.61%) Data Analysis
10 7 (10.61%) Ticket Management
11 6 (9.09%) Case Management
11 6 (9.09%) PRINCE2
12 5 (7.58%) RUP
Programming Languages
1 7 (10.61%) SQL
2 5 (7.58%) JavaScript
3 4 (6.06%) Java
4 2 (3.03%) T-SQL
5 1 (1.52%) C
5 1 (1.52%) C#
5 1 (1.52%) PHP
5 1 (1.52%) PL/SQL
5 1 (1.52%) PowerShell
5 1 (1.52%) Python
Qualifications
1 6 (9.09%) SC Cleared
1 6 (9.09%) Security Cleared
2 4 (6.06%) ITIL Certification
3 2 (3.03%) Degree
3 2 (3.03%) ISEB
3 2 (3.03%) PRINCE2 Certification
4 1 (1.52%) Computer Science Degree
Quality Assurance & Compliance
1 4 (6.06%) SLA
2 3 (4.55%) Data Quality
3 2 (3.03%) ISO 9001
3 2 (3.03%) QA
4 1 (1.52%) Cyber Essentials
4 1 (1.52%) Cyber Essentials PLUS
4 1 (1.52%) ISO 14001
4 1 (1.52%) ISO/IEC 27001
System Software
1 4 (6.06%) Hyper-V
1 4 (6.06%) VMware Infrastructure
2 2 (3.03%) Active Directory
Systems Management
1 5 (7.58%) Systems Management Server (SMS)
2 4 (6.06%) ZABBIX
3 3 (4.55%) Puppet
4 1 (1.52%) AirWatch
4 1 (1.52%) Nagios
4 1 (1.52%) SCCM
4 1 (1.52%) SCOM
4 1 (1.52%) SCOrch
4 1 (1.52%) SCSM
Vendors
1 13 (19.70%) Microsoft
2 6 (9.09%) Sun
3 4 (6.06%) Cisco
3 4 (6.06%) VMware
4 3 (4.55%) Oracle
4 3 (4.55%) Pega
5 1 (1.52%) Adobe
5 1 (1.52%) AppDynamics
5 1 (1.52%) IFS
5 1 (1.52%) Splunk
5 1 (1.52%) Telerik