Period
to 18 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 August 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
North East > Tyne and Wear
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 101 45 53
Rank change year-on-year -56 +8 +32
Permanent jobs citing Service Delivery 12 35 58
As % of all permanent IT jobs advertised in Tyne and Wear 0.94% 4.86% 5.04%
As % of the Processes & Methodologies category 1.02% 5.34% 5.79%
Number of salaries quoted 11 30 51
Tyne and Wear median annual salary £42,500 £37,500 £35,000
Median salary % change year-on-year +13.33% +7.14% -16.67%
10th Percentile £24,500 £30,300 £16,250
90th Percentile £62,738 £65,050 £50,000
North East median annual salary £50,000 £37,750 £37,000
% change year-on-year +32.45% +2.03% -17.78%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 1,173 656 1,001
As % of all permanent IT jobs advertised in Tyne and Wear 91.93% 91.11% 86.97%
Number of salaries quoted 977 570 866
Tyne and Wear median annual salary £41,500 £37,500 £37,500
Median salary % change year-on-year +10.67% - -
10th Percentile £22,500 £22,500 £23,938
90th Percentile £61,450 £56,250 £60,000
North East median annual salary £40,000 £37,500 £38,000
% change year-on-year +6.67% -1.32% -1.30%

Service Delivery
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Tyne and Wear.

Salary trend for Service Delivery in Tyne and Wear

Service Delivery
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Delivery in Tyne and Wear over the 6 months to 18 August 2018.

Salary histogram for Service Delivery in Tyne and Wear

Service Delivery
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Tyne and Wear region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne -47 12 £42,500 +13.33% 7
Service Delivery
North East

For the 6 months to 18 August 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region with a requirement for Service Delivery.

1 6 (50.00%) ITIL
2 4 (33.33%) Agile Software Development
3 3 (25.00%) Skype for Business
3 3 (25.00%) Office 365
3 3 (25.00%) Skype
3 3 (25.00%) Windows Server
3 3 (25.00%) Finance
3 3 (25.00%) Salesforce.com
3 3 (25.00%) Project Management
3 3 (25.00%) SLA
3 3 (25.00%) Windows
4 2 (16.67%) Microsoft
4 2 (16.67%) ITSM
4 2 (16.67%) Service Management
4 2 (16.67%) Service Delivery Management
4 2 (16.67%) Problem Management
4 2 (16.67%) Scrum
5 1 (8.33%) ITIL V3
5 1 (8.33%) Root Cause Analysis
5 1 (8.33%) Release Management
5 1 (8.33%) BC Cleared
5 1 (8.33%) Security Cleared
5 1 (8.33%) NoSQL
5 1 (8.33%) Dynamics 365
5 1 (8.33%) Problem-Solving
5 1 (8.33%) IFS
5 1 (8.33%) Service Design
5 1 (8.33%) Stakeholder and Relationship Management
5 1 (8.33%) Actionable Insight
5 1 (8.33%) DBS Check

Service Delivery
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (25.00%) Skype for Business
Applications
1 1 (8.33%) Microsoft Excel
1 1 (8.33%) Microsoft Office
1 1 (8.33%) Microsoft PowerPoint
Business Applications
1 1 (8.33%) Dynamics AX
Cloud Services
1 3 (25.00%) Office 365
2 1 (8.33%) Dynamics 365
Communications & Networking
1 3 (25.00%) Skype
Database & Business Intelligence
1 1 (8.33%) Big Data
1 1 (8.33%) Data Warehouse
1 1 (8.33%) NoSQL
General
1 3 (25.00%) Finance
2 1 (8.33%) Banking
2 1 (8.33%) Retail
Job Titles
1 4 (33.33%) Service Manager
2 3 (25.00%) Delivery Manager
2 3 (25.00%) IT Manager
2 3 (25.00%) IT Operations Manager
2 3 (25.00%) Operations Manager
2 3 (25.00%) Services Delivery Manager
3 1 (8.33%) Change Coordinator
3 1 (8.33%) Coordinator
3 1 (8.33%) ERP Manager
3 1 (8.33%) IMAC Coordinator
3 1 (8.33%) IT Support
3 1 (8.33%) IT Support Specialist
3 1 (8.33%) Product Manager
3 1 (8.33%) Scrum Master
3 1 (8.33%) Service Transition Manager
3 1 (8.33%) Support Specialist
3 1 (8.33%) Transition Manager
Miscellaneous
1 1 (8.33%) Analytical Skills
1 1 (8.33%) CMDB
Operating Systems
1 3 (25.00%) Windows
1 3 (25.00%) Windows Server
Processes & Methodologies
1 6 (50.00%) ITIL
2 4 (33.33%) Agile Software Development
3 3 (25.00%) Project Management
4 2 (16.67%) ITSM
4 2 (16.67%) Problem Management
4 2 (16.67%) Scrum
4 2 (16.67%) Service Delivery Management
4 2 (16.67%) Service Management
5 1 (8.33%) Actionable Insight
5 1 (8.33%) Agile Project Management
5 1 (8.33%) Analytics
5 1 (8.33%) DevOps
5 1 (8.33%) Incident Management
5 1 (8.33%) ITIL V3
5 1 (8.33%) Process Management
5 1 (8.33%) Release Management
5 1 (8.33%) Root Cause Analysis
5 1 (8.33%) Service Design
5 1 (8.33%) Stakeholder and Relationship Management
5 1 (8.33%) Stakeholder Management
Programming Languages
1 1 (8.33%) SQL
Qualifications
1 1 (8.33%) BC Cleared
1 1 (8.33%) BPSS Clearance
1 1 (8.33%) DBS Check
1 1 (8.33%) ITIL Certification
1 1 (8.33%) Security Cleared
Quality Assurance & Compliance
1 3 (25.00%) SLA
2 1 (8.33%) Disclosure Scotland
Vendors
1 3 (25.00%) Salesforce.com
2 2 (16.67%) Microsoft
3 1 (8.33%) Epicor
3 1 (8.33%) IFS
3 1 (8.33%) Oracle
3 1 (8.33%) Sage
3 1 (8.33%) SAP