Period
to 26 February 2021

The median annual salary for a 1st Line Support Technician was £24,000 in advertised job vacancies during the 6 months to 26 February 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
6 months to
26 Feb 2021
Same period 2020 Same period 2019
Rank 788 956 1076
Rank change year-on-year +168 +120 +81
Permanent jobs requiring a 1st Line Support Technician 26 55 63
As % of all permanent jobs advertised in the UK 0.035% 0.045% 0.042%
As % of the Job Titles category 0.037% 0.047% 0.043%
Number of salaries quoted 29 48 49
Median annual salary £24,000 £21,000 £21,000
Median salary % change year-on-year +14.29% - +5.00%
10th Percentile £18,400 £18,000 £18,500
90th Percentile £27,250 £26,725 £30,000
UK excluding London median annual salary £21,000 £21,000 £21,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 69,869 117,563 145,242
% of permanent IT jobs with a recognized job title 93.92% 95.48% 95.96%
Number of salaries quoted 56,047 95,344 117,772
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,986 £29,000 £28,250
90th Percentile £87,500 £87,500 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 26 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +181 23 £24,000 +14.29% 3
UK excluding London +139 14 £21,000 - 3
London +176 12 £26,500 -11.67% 1
South East +117 5 £20,000 -4.76% 1
Work from Home - 5 £26,500 -
Wales - 3 £18,000 -
North of England +59 2 £23,000 +15.00%
South West +36 2 £22,000 +22.22%
East of England +84 1 £22,500 +4.65%
Midlands +60 1 £23,000 - 1
North West +56 1 £22,000 -6.38%
Yorkshire +29 1 £24,000 +20.00%
East Midlands - 1 £23,000 -

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 February 2021, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Technician in the job title.

1 20 (76.92%) Microsoft 365
2 15 (57.69%) Active Directory
3 13 (50.00%) Microsoft
4 12 (46.15%) Windows
5 10 (38.46%) Degree
6 9 (34.62%) Microsoft Certification
7 7 (26.92%) Microsoft Office
7 7 (26.92%) MCP
8 6 (23.08%) Time Management
8 6 (23.08%) MS Exchange
8 6 (23.08%) ITIL
8 6 (23.08%) Public Sector
9 5 (19.23%) CRM
9 5 (19.23%) Mathematics
9 5 (19.23%) Windows 10
9 5 (19.23%) Windows Server
10 4 (15.38%) Digital Transformation Programme
10 4 (15.38%) MCTS
10 4 (15.38%) Dynamics CRM
10 4 (15.38%) MCITP
10 4 (15.38%) SaaS
10 4 (15.38%) SQL Server
10 4 (15.38%) MCSE
10 4 (15.38%) Microsoft Excel
10 4 (15.38%) Web Services
11 3 (11.54%) Case Management
11 3 (11.54%) Azure
11 3 (11.54%) Line Management
12 2 (7.69%) Analytical Skills
12 2 (7.69%) Windows Server 2012

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (23.08%) MS Exchange
2 1 (3.85%) WordPress
Applications
1 7 (26.92%) Microsoft Office
2 4 (15.38%) Microsoft Excel
Business Applications
1 4 (15.38%) Dynamics CRM
Cloud Services
1 20 (76.92%) Microsoft 365
2 4 (15.38%) SaaS
3 3 (11.54%) Azure
4 1 (3.85%) G Suite
Communications & Networking
1 2 (7.69%) VoIP
2 1 (3.85%) DHCP
2 1 (3.85%) DNS
2 1 (3.85%) LAN
2 1 (3.85%) TCP/IP
2 1 (3.85%) VPN
2 1 (3.85%) WebEx
2 1 (3.85%) WLAN
Database & Business Intelligence
1 4 (15.38%) SQL Server
General
1 6 (23.08%) Public Sector
2 2 (7.69%) Pharmaceutical
2 2 (7.69%) Retail
3 1 (3.85%) Law
3 1 (3.85%) Marketing
Libraries, Frameworks & Software Standards
1 4 (15.38%) Web Services
2 1 (3.85%) HTML
Miscellaneous
1 2 (7.69%) Analytical Skills
2 1 (3.85%) e-Learning
2 1 (3.85%) Self-Motivation
2 1 (3.85%) Video Conferencing
Operating Systems
1 12 (46.15%) Windows
2 5 (19.23%) Windows 10
2 5 (19.23%) Windows Server
3 2 (7.69%) Windows 7
3 2 (7.69%) Windows Server 2012
3 2 (7.69%) Windows Server 2016
4 1 (3.85%) Mac OS
4 1 (3.85%) Windows 8
Processes & Methodologies
1 6 (23.08%) ITIL
1 6 (23.08%) Time Management
2 5 (19.23%) CRM
2 5 (19.23%) Mathematics
3 4 (15.38%) Digital Transformation Programme
4 3 (11.54%) Case Management
4 3 (11.54%) Line Management
5 1 (3.85%) Data Privacy
5 1 (3.85%) Mobile Device Management
5 1 (3.85%) Problem-Solving
5 1 (3.85%) Psychology
Programming Languages
1 2 (7.69%) C
Qualifications
1 10 (38.46%) Degree
2 9 (34.62%) Microsoft Certification
3 7 (26.92%) MCP
4 4 (15.38%) MCITP
4 4 (15.38%) MCSE
4 4 (15.38%) MCTS
5 2 (7.69%) A+ Certification
Quality Assurance & Compliance
1 2 (7.69%) SLA
System Software
1 15 (57.69%) Active Directory
2 2 (7.69%) Virtual Machines
Vendors
1 13 (50.00%) Microsoft
2 1 (3.85%) Google