The median annual salary for a 1st Line Support Technician was £20,000 in advertised job vacancies during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 828 882 922
Rank change year-on-year +54 +40  
Permanent jobs requiring a 1st Line Support Technician 24 68 32
As % of all permanent IT jobs advertised in the UK 0.028% 0.065% 0.030%
As % of the Job Titles category 0.029% 0.068% 0.031%
Number of salaries quoted 23 67 29
Median salary £20,000 £20,000 £18,000
Median salary % change year-on-year - +11.11%  
UK excluding London median salary £20,000 £20,000 £18,000
% change year-on-year - +11.11%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82231 100619 103475
As % of all permanent IT job vacancies advertised in the UK 96.28% 96.37% 96.63%
Number of salaries quoted 68306 84262 84520
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

1st Line Support Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support Technician in the job title.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Top 23 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 19 £21,000 +5.00% 3
South West +24 6 £19,750 +19.69% 1
North West -4 5 £21,000 +2.43% 1
Manchester -21 5 £21,000 +2.43% 1
Northern Ireland - 5 £18,000 -
Dorset +29 4 £19,500 +21.87%
Cheadle - 4 £21,000 -
County Antrim - 4 £18,000 -
South East +38 3 £20,000 -
Yorkshire +30 2 £25,000 +38.88% 1
Hampshire +23 2 £20,000 +21.21%
West Yorkshire +20 2 £25,000 +56.25% 1
East of England +17 2 £21,500 -6.52%
Hertfordshire +11 2 £21,500 -6.52%
Poole -2 2 £19,750 +23.43%
Filton - 2 £21,000 -
Portsmouth - 2 £20,000 -
Potters Bar - 2 £21,500 -
Leeds - 2 £25,000 -
Gloucestershire - 2 £21,000 -
London +58 1 £27,500 +14.58%
Surrey +37 1 - -
Stockport - 1 £17,500 - 1

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 March 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Technician in the job title.

1 49 (79.03%) Windows
2 40 (64.52%) Microsoft
3 35 (56.45%) Active Directory
4 21 (33.87%) MS Excel
5 19 (30.65%) Windows 7
5 19 (30.65%) MS Office
6 17 (27.42%) VPN
7 12 (19.35%) DNS
7 12 (19.35%) Citrix
8 11 (17.74%) Windows XP
8 11 (17.74%) TCP/IP
8 11 (17.74%) Internet
9 9 (14.52%) Windows Server
9 9 (14.52%) FTP
10 8 (12.90%) Microsoft Certification
10 8 (12.90%) HP
10 8 (12.90%) Dell
10 8 (12.90%) MS Exchange
10 8 (12.90%) Windows Server 2003
10 8 (12.90%) Windows Server 2008
10 8 (12.90%) Windows Server 2012
11 7 (11.29%) iPad
11 7 (11.29%) Service Management
11 7 (11.29%) Firewall
11 7 (11.29%) SLA
12 6 (9.68%) WAN
12 6 (9.68%) Law
12 6 (9.68%) Windows 8
13 5 (8.06%) Email Filtering
13 5 (8.06%) Web Filtering

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.90%) MS Exchange
2 5 (8.06%) Exchange Server 2010
Applications
1 21 (33.87%) MS Excel
2 19 (30.65%) MS Office
Business Applications
1 1 (1.61%) SAP Business One
Cloud Services
1 4 (6.45%) Office 365
2 3 (4.84%) Dropbox
Communications & Networking
1 17 (27.42%) VPN
2 12 (19.35%) DNS
3 11 (17.74%) Internet
3 11 (17.74%) TCP/IP
4 9 (14.52%) FTP
5 7 (11.29%) Firewall
6 6 (9.68%) WAN
7 5 (8.06%) Remote Desktop
8 4 (6.45%) DHCP
9 3 (4.84%) PABX
10 1 (1.61%) IPsec
10 1 (1.61%) IPv4
10 1 (1.61%) VoIP
Database & Business Intelligence
1 1 (1.61%) Crystal Reports
1 1 (1.61%) FileMaker
1 1 (1.61%) SQL Server
Development Applications
1 1 (1.61%) JIRA
General
1 6 (9.68%) Law
2 4 (6.45%) Legal
2 4 (6.45%) Marketing
3 3 (4.84%) Finance
4 2 (3.23%) Back Office
5 1 (1.61%) Manufacturing
5 1 (1.61%) Publishing
Miscellaneous
1 7 (11.29%) iPad
2 4 (6.45%) CMDB
3 2 (3.23%) User Experience
4 1 (1.61%) AS400
4 1 (1.61%) Chip and PIN
4 1 (1.61%) Smartphone
Operating Systems
1 49 (79.03%) Windows
2 19 (30.65%) Windows 7
3 11 (17.74%) Windows XP
4 9 (14.52%) Windows Server
5 8 (12.90%) Windows Server 2003
5 8 (12.90%) Windows Server 2008
5 8 (12.90%) Windows Server 2012
6 6 (9.68%) Windows 8
7 5 (8.06%) Windows 10
8 1 (1.61%) Windows Vista
Processes & Methodologies
1 7 (11.29%) Service Management
2 5 (8.06%) Business Development
2 5 (8.06%) Email Filtering
2 5 (8.06%) ITIL
2 5 (8.06%) Kalman Filter
2 5 (8.06%) Root Cause Analysis
2 5 (8.06%) Web Filtering
3 4 (6.45%) Case Management
3 4 (6.45%) Change Control
3 4 (6.45%) Configuration Management
3 4 (6.45%) DNA
3 4 (6.45%) Stakeholder Management
4 3 (4.84%) Service Delivery
4 3 (4.84%) Time Management
5 2 (3.23%) Mathematics
6 1 (1.61%) CAD
6 1 (1.61%) CRM
6 1 (1.61%) ERP
6 1 (1.61%) Network Monitoring
6 1 (1.61%) Software Distribution
Programming Languages
1 4 (6.45%) C
2 1 (1.61%) SQL
2 1 (1.61%) VBScript
Qualifications
1 8 (12.90%) Microsoft Certification
2 4 (6.45%) ITIL Certification
3 3 (4.84%) A+ Certification
3 3 (4.84%) Network+ Certification
Quality Assurance & Compliance
1 7 (11.29%) SLA
System Software
1 35 (56.45%) Active Directory
2 4 (6.45%) Terminal Server
Systems Management
1 3 (4.84%) Systems Management Server (SMS)
2 1 (1.61%) WSUS
Vendors
1 40 (64.52%) Microsoft
2 12 (19.35%) Citrix
3 8 (12.90%) Dell
3 8 (12.90%) HP
4 5 (8.06%) Cisco
4 5 (8.06%) VMware
5 3 (4.84%) Apple
6 2 (3.23%) SAP
7 1 (1.61%) Adobe
7 1 (1.61%) LANDesk
7 1 (1.61%) Panasonic
7 1 (1.61%) Polycom
7 1 (1.61%) RedPrairie
7 1 (1.61%) Remedy
7 1 (1.61%) Sage
7 1 (1.61%) Salesforce.com
7 1 (1.61%) ServiceNow
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £24000 per annum + Benefits
Posted: 6 days ago
Dewsbury, West Yorkshire
Itecco
Salary: £18000 - £20000 per annum + gym / pension / insurance
Posted: 6 days ago
Swindon
Recruitment Revolution Limited
Salary: £23,000 Per Annum + Benefits Package
Posted: 27 days ago