Period
to 23 September 2020

The median annual salary for a 1st Line Support Technician was £22,750 in advertised job vacancies during the 6 months to 23 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
6 months to
23 Sep 2020
Same period 2019 Same period 2018
Rank 684 1035 1098
Rank change year-on-year +351 +63 +41
Permanent jobs requiring a 1st Line Support Technician 3 48 72
As % of all permanent jobs advertised in the UK 0.006% 0.034% 0.044%
As % of the Job Titles category 0.006% 0.036% 0.045%
Number of salaries quoted 2 47 64
Median annual salary £22,750 £22,500 £20,000
Median salary % change year-on-year +1.11% +12.50% -
10th Percentile £21,875 £18,000 £16,575
90th Percentile £23,625 £32,500 £24,700
UK excluding London median annual salary £22,750 £20,250 £20,000
% change year-on-year +12.35% +1.25% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 46,861 134,077 158,753
% of permanent IT jobs with a recognized job title 94.80% 95.77% 96.03%
Number of salaries quoted 38,279 106,766 127,890
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Top 4 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 23 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +303 3 £22,750 +12.35% 3
England +359 2 £22,750 +1.11% 6
South East +221 2 £22,750 +5.81%
Wales - 1 - -

1st Line Support Technician Skill Set
Top 16 Co-occurring IT Skills

For the 6 months to 23 September 2020, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Technician in the job title.

1 3 (100.00%) ITIL
2 2 (66.67%) Retail
2 2 (66.67%) Office 365
2 2 (66.67%) Windows Server 2012
2 2 (66.67%) Windows Server
2 2 (66.67%) Windows Server 2016
2 2 (66.67%) Windows
2 2 (66.67%) MS Exchange
2 2 (66.67%) Pharmaceutical
3 1 (33.33%) DHCP
3 1 (33.33%) TCP/IP
3 1 (33.33%) VPN
3 1 (33.33%) DNS
3 1 (33.33%) Microsoft
3 1 (33.33%) Active Directory
3 1 (33.33%) A+ Certification

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (66.67%) MS Exchange
Cloud Services
1 2 (66.67%) Office 365
Communications & Networking
1 1 (33.33%) DHCP
1 1 (33.33%) DNS
1 1 (33.33%) TCP/IP
1 1 (33.33%) VPN
General
1 2 (66.67%) Pharmaceutical
1 2 (66.67%) Retail
Operating Systems
1 2 (66.67%) Windows
1 2 (66.67%) Windows Server
1 2 (66.67%) Windows Server 2012
1 2 (66.67%) Windows Server 2016
Processes & Methodologies
1 3 (100.00%) ITIL
Qualifications
1 1 (33.33%) A+ Certification
System Software
1 1 (33.33%) Active Directory
Vendors
1 1 (33.33%) Microsoft