Period
to 21 May 2019

The median annual salary for a 1st Line Support Technician was £21,875 in advertised job vacancies during the 6 months to 21 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
6 months to
21 May 2019
Same period 2018 Same period 2017
Rank 1051 1166 1120
Rank change year-on-year +115 -46 +62
Permanent jobs requiring a 1st Line Support Technician 47 40 55
As % of all permanent IT jobs advertised in the UK 0.033% 0.023% 0.033%
As % of the Job Titles category 0.034% 0.024% 0.034%
Number of salaries quoted 36 36 47
UK median annual salary £21,875 £19,250 £21,000
Median salary % change year-on-year +13.64% -8.33% +5.00%
10th Percentile £17,875 £16,250 £17,500
90th Percentile £32,500 £23,875 £23,300
UK excluding London median annual salary £21,000 £19,000 £21,000
% change year-on-year +10.53% -9.52% +6.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 138,416 165,583 162,929
% of permanent IT jobs with a recognized job title 96.01% 96.41% 96.50%
Number of salaries quoted 109,868 134,836 134,784
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Technician over the 6 months to 21 May 2019.

Salary histogram for 1st Line Support Technician in the UK

1st Line Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 21 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +102 45 £22,000 +15.79% 3
UK excluding London +74 38 £21,000 +10.53% 2
South East +41 13 £20,000 -
North of England +30 12 £20,500 +5.13% 2
London +99 7 £30,000 +36.36% 1
Midlands +25 7 £22,000 +18.92%
Yorkshire +12 7 £20,500 +26.15%
North West +38 5 £20,500 -8.89% 2
West Midlands +24 5 £22,000 +18.92%
South West +32 4 £17,500 -4.11%
East of England +84 2 £21,500 +13.16%
East Midlands +30 2 £22,500 +12.50%

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 May 2019, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Technician in the job title.

1 37 (78.72%) Active Directory
2 31 (65.96%) Windows
2 31 (65.96%) Office 365
3 17 (36.17%) Microsoft
4 15 (31.91%) Microsoft Office
5 10 (21.28%) Windows Server
6 9 (19.15%) Windows 7
7 8 (17.02%) ITIL
7 8 (17.02%) MS Exchange
8 7 (14.89%) Windows 10
9 6 (12.77%) Driving Licence
9 6 (12.77%) Problem-Solving
9 6 (12.77%) Aruba
9 6 (12.77%) Exchange Server 2010
9 6 (12.77%) Citrix
9 6 (12.77%) LAN
9 6 (12.77%) WLAN
9 6 (12.77%) DHCP
9 6 (12.77%) DNS
10 5 (10.64%) Manufacturing
10 5 (10.64%) Service Delivery
11 4 (8.51%) Exchange Server 2013
11 4 (8.51%) Exchange Server 2007
11 4 (8.51%) A+ Certification
11 4 (8.51%) Microsoft Excel
12 3 (6.38%) VPN
12 3 (6.38%) SQL Server
12 3 (6.38%) Wi-Fi
12 3 (6.38%) Finance
12 3 (6.38%) Incident Management

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (17.02%) MS Exchange
2 6 (12.77%) Exchange Server 2010
3 4 (8.51%) Exchange Server 2007
3 4 (8.51%) Exchange Server 2013
4 2 (4.26%) Skype for Business
Applications
1 15 (31.91%) Microsoft Office
2 4 (8.51%) Microsoft Excel
3 1 (2.13%) Microsoft PowerPoint
Business Applications
1 2 (4.26%) Sage 200
Cloud Services
1 31 (65.96%) Office 365
2 2 (4.26%) Power Platform
3 1 (2.13%) Mimecast
Communications & Networking
1 6 (12.77%) DHCP
1 6 (12.77%) DNS
1 6 (12.77%) LAN
1 6 (12.77%) WLAN
2 3 (6.38%) VPN
2 3 (6.38%) Wi-Fi
3 2 (4.26%) Firewall
3 2 (4.26%) GoToMeeting
3 2 (4.26%) Skype
4 1 (2.13%) Broadband
4 1 (2.13%) Ethernet
4 1 (2.13%) Extranet
4 1 (2.13%) Intranet
4 1 (2.13%) TCP/IP
4 1 (2.13%) WAN
Database & Business Intelligence
1 3 (6.38%) SQL Server
2 2 (4.26%) Power BI
Development Applications
1 1 (2.13%) SQL Server Management Studio (SSMS)
General
1 5 (10.64%) Manufacturing
2 3 (6.38%) Finance
3 1 (2.13%) Law
3 1 (2.13%) Legal
3 1 (2.13%) Marketing
Miscellaneous
1 6 (12.77%) Driving Licence
2 2 (4.26%) Data Centre
3 1 (2.13%) CMDB
3 1 (2.13%) Fat Client
3 1 (2.13%) Self-Motivation
3 1 (2.13%) Thin Client
Operating Systems
1 31 (65.96%) Windows
2 10 (21.28%) Windows Server
3 9 (19.15%) Windows 7
4 7 (14.89%) Windows 10
5 1 (2.13%) Linux
5 1 (2.13%) Unix
5 1 (2.13%) Windows Server 2008
5 1 (2.13%) Windows Server 2012
Processes & Methodologies
1 8 (17.02%) ITIL
2 6 (12.77%) Problem-Solving
3 5 (10.64%) Service Delivery
4 3 (6.38%) Incident Management
5 2 (4.26%) Time Management
6 1 (2.13%) Active Listening
6 1 (2.13%) Change Management
6 1 (2.13%) Configuration Management
6 1 (2.13%) Patch Management
6 1 (2.13%) Proactive Monitoring
6 1 (2.13%) Process Improvement
6 1 (2.13%) Project Management
6 1 (2.13%) Server Virtualisation
6 1 (2.13%) Service Management
6 1 (2.13%) Software Testing
Programming Languages
1 1 (2.13%) PowerShell
1 1 (2.13%) Python
1 1 (2.13%) SQL
Qualifications
1 4 (8.51%) A+ Certification
2 2 (4.26%) ITIL Certification
3 1 (2.13%) CCNA
3 1 (2.13%) Cisco Certification
3 1 (2.13%) Degree
3 1 (2.13%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (4.26%) SLA
System Software
1 37 (78.72%) Active Directory
2 2 (4.26%) XenApp
3 1 (2.13%) Terminal Server
3 1 (2.13%) Terminal Services
Systems Management
1 1 (2.13%) Ansible
1 1 (2.13%) Netcool
1 1 (2.13%) Norton AntiVirus
Vendors
1 17 (36.17%) Microsoft
2 6 (12.77%) Aruba
2 6 (12.77%) Citrix
3 3 (6.38%) ServiceNow
4 2 (4.26%) Cisco
4 2 (4.26%) Google
4 2 (4.26%) Sage
4 2 (4.26%) SolarWinds
4 2 (4.26%) Symantec
5 1 (2.13%) Avaya
5 1 (2.13%) ESET
5 1 (2.13%) Siemens
5 1 (2.13%) Veeam
5 1 (2.13%) WatchGuard