The median annual salary for a 1st Line Support Technician was £19,500 in advertised job vacancies during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 832 880 927
Rank change year-on-year +48 +47  
Permanent jobs requiring a 1st Line Support Technician 42 53 57
As % of all permanent IT jobs advertised in the UK 0.047% 0.055% 0.051%
As % of the Job Titles category 0.049% 0.057% 0.053%
Number of salaries quoted 35 48 55
Median salary £19,500 £20,000 £19,000
Median salary % change year-on-year -2.50% +5.26%  
90% offered a salary of more than £18,000 £16,925 £16,750
10% offered a salary of more than £22,000 £23,300 £32,500
UK excluding London median salary £19,500 £19,500 £19,000
% change year-on-year - +2.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85825 93705 107053
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 70199 79011 88244
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £73,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support Technician in the job title.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 41 £19,500 - 4
South East +61 12 £19,000 -12.64% 2
North West -32 10 £21,500 +8.86%
South West -5 8 £19,500 +16.41% 1
Manchester -32 8 £21,500 +8.86%
Yorkshire -3 5 £22,000 +12.82%
Surrey +35 4 £19,000 -20.83% 1
East of England -2 4 £20,000 -11.11%
Buckinghamshire - 4 - -
Dorset - 4 £19,500 - 1
Bournemouth - 4 £19,500 - 1
Leatherhead - 4 £19,000 - 1
Stockport - 4 £22,000 -
Essex -2 3 £21,000 -4.54%
Cornwall -7 3 £17,500 +4.47%
London +23 2 £18,500 -12.94%
Hampshire +21 2 £20,000 +21.21%
West Yorkshire +17 2 £21,000 +7.69%
Cheshire - 2 - -
Feltham - 2 £18,500 -
Chelmsford - 2 £23,750 -
Runcorn - 2 - -
Berkshire +14 1 £18,500 -15.90%
Oxfordshire +9 1 £21,000 -7.69%
Bradford 0 1 £22,000 +12.82%
Leeds - 1 £20,000 -
Saffron Walden - 1 £19,000 -
Portsmouth - 1 £20,000 -
Winchester - 1 - -
Witney - 1 £21,000 -

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 June 2017, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Technician in the job title.

1 54 (81.82%) Windows
2 35 (53.03%) Microsoft
2 35 (53.03%) Active Directory
3 27 (40.91%) Microsoft Office
4 18 (27.27%) Windows 7
5 16 (24.24%) ITIL
6 13 (19.70%) Citrix
6 13 (19.70%) MS Exchange
6 13 (19.70%) Windows 8
6 13 (19.70%) Windows Server
7 12 (18.18%) Microsoft Certification
8 11 (16.67%) Apple
8 11 (16.67%) VMware
9 8 (12.12%) Business Development
9 8 (12.12%) ITIL Certification
9 8 (12.12%) Service Management
9 8 (12.12%) Windows 10
10 7 (10.61%) Firewall
10 7 (10.61%) Finance
10 7 (10.61%) SLA
10 7 (10.61%) Cisco
11 6 (9.09%) SQL
11 6 (9.09%) Windows XP
11 6 (9.09%) Service Delivery
11 6 (9.09%) Windows Server 2003
11 6 (9.09%) Time Management
11 6 (9.09%) iPad
12 5 (7.58%) Windows Server 2012
12 5 (7.58%) Exchange Server 2010
12 5 (7.58%) Change Control

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (19.70%) MS Exchange
2 5 (7.58%) Exchange Server 2010
3 1 (1.52%) SharePoint
Applications
1 27 (40.91%) Microsoft Office
2 2 (3.03%) Microsoft Excel
Business Applications
1 2 (3.03%) Sage 1000
2 1 (1.52%) SAP Business One
Cloud Services
1 3 (4.55%) Office 365
2 1 (1.52%) Mimecast
Communications & Networking
1 7 (10.61%) Firewall
2 5 (7.58%) VPN
3 4 (6.06%) Remote Desktop
3 4 (6.06%) TCP/IP
4 3 (4.55%) DHCP
4 3 (4.55%) DNS
4 3 (4.55%) PABX
5 2 (3.03%) FTP
5 2 (3.03%) Internet
6 1 (1.52%) LAN
6 1 (1.52%) SAN
6 1 (1.52%) SNMP
6 1 (1.52%) VLAN
6 1 (1.52%) VoIP
6 1 (1.52%) WAN
6 1 (1.52%) Wi-Fi
6 1 (1.52%) Wireless
Database & Business Intelligence
1 1 (1.52%) Crystal Reports
1 1 (1.52%) FileMaker
General
1 7 (10.61%) Finance
2 4 (6.06%) Law
3 2 (3.03%) Back Office
3 2 (3.03%) Legal
4 1 (1.52%) Retail
Miscellaneous
1 6 (9.09%) iPad
2 5 (7.58%) CMDB
3 4 (6.06%) Driving Licence
3 4 (6.06%) User Experience
4 3 (4.55%) Smartphone
5 2 (3.03%) Computer Science
6 1 (1.52%) Analytical Skills
6 1 (1.52%) iPhone
Operating Systems
1 54 (81.82%) Windows
2 18 (27.27%) Windows 7
3 13 (19.70%) Windows 8
3 13 (19.70%) Windows Server
4 8 (12.12%) Windows 10
5 6 (9.09%) Windows Server 2003
5 6 (9.09%) Windows XP
6 5 (7.58%) Windows Server 2012
7 4 (6.06%) Android
7 4 (6.06%) Windows Server 2008
8 3 (4.55%) Apple iOS
8 3 (4.55%) Mac OS X
9 1 (1.52%) Windows 2000 Server
9 1 (1.52%) Windows Vista
Processes & Methodologies
1 16 (24.24%) ITIL
2 8 (12.12%) Business Development
2 8 (12.12%) Service Management
3 6 (9.09%) Service Delivery
3 6 (9.09%) Time Management
4 5 (7.58%) Change Control
4 5 (7.58%) Configuration Management
5 4 (6.06%) Service Delivery Management
5 4 (6.06%) Software Distribution
6 3 (4.55%) Case Management
6 3 (4.55%) Email Filtering
6 3 (4.55%) ERP
6 3 (4.55%) Incident Management
6 3 (4.55%) ITSM
6 3 (4.55%) Kalman Filter
6 3 (4.55%) Web Filtering
7 2 (3.03%) Change Management
7 2 (3.03%) Mathematics
7 2 (3.03%) Root Cause Analysis
7 2 (3.03%) Stakeholder Management
Programming Languages
1 6 (9.09%) SQL
2 4 (6.06%) PowerShell
3 3 (4.55%) C
4 1 (1.52%) VBScript
Qualifications
1 12 (18.18%) Microsoft Certification
2 8 (12.12%) ITIL Certification
3 5 (7.58%) Degree
4 4 (6.06%) MCITP
5 3 (4.55%) A+ Certification
5 3 (4.55%) Master's Degree
5 3 (4.55%) MCDST
5 3 (4.55%) MCSE
6 2 (3.03%) DBS Check
7 1 (1.52%) Cisco Certification
7 1 (1.52%) MCP
Quality Assurance & Compliance
1 7 (10.61%) SLA
System Software
1 35 (53.03%) Active Directory
2 5 (7.58%) Terminal Server
2 5 (7.58%) VMware Infrastructure
3 3 (4.55%) Microsoft Virtual Server
4 2 (3.03%) Virtual Machines
5 1 (1.52%) Hyper-V
5 1 (1.52%) VMware ESXi
5 1 (1.52%) vSphere
5 1 (1.52%) XenDesktop
Systems Management
1 2 (3.03%) SCCM
1 2 (3.03%) WSUS
2 1 (1.52%) MAILsweeper
Vendors
1 35 (53.03%) Microsoft
2 13 (19.70%) Citrix
3 11 (16.67%) Apple
3 11 (16.67%) VMware
4 7 (10.61%) Cisco
5 4 (6.06%) HP
6 3 (4.55%) LANDesk
6 3 (4.55%) Sage
7 2 (3.03%) SAP
8 1 (1.52%) Avaya
8 1 (1.52%) Dell
8 1 (1.52%) Oracle
8 1 (1.52%) Panasonic
8 1 (1.52%) ProCurve
8 1 (1.52%) SonicWALL
8 1 (1.52%) Spiceworks
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