1st Line Support Technician Jobs

First Line Support Technician
UK

The median First Line Support Technician salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 716 1053 1054
Rank change year-on-year +337 +1 -314
Permanent jobs requiring a 1st Line Support Technician 13 25 16
As % of all permanent jobs advertised in the UK 0.025% 0.020% 0.013%
As % of the Job Titles category 0.026% 0.021% 0.013%
Number of salaries quoted 12 21 14
10th Percentile £19,550 £21,259 £19,050
25th Percentile £22,438 £22,000 £20,500
Median annual salary (50th Percentile) £25,000 £24,000 £21,250
Median % change year-on-year +4.17% +12.94% -5.56%
75th Percentile £27,188 £26,500 £24,688
90th Percentile £32,175 £26,691 £25,000
UK excluding London median annual salary £25,000 £24,000 £21,500
% change year-on-year +4.17% +11.63% +7.50%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +340 13 £25,000 +3.09% 13
UK excluding London +227 9 £25,000 +4.17% 12
West Midlands +133 5 £25,000 +14.69% 1
Midlands +130 5 £25,000 +4.61% 2
London +268 4 £25,750 -4.19%
Work from Home +253 4 £25,000 +4.17% 1
South East +155 2 £27,250 +11.58% 3
North of England +136 1 £26,000 +2.97% 5
Yorkshire +95 1 £26,000 - 4
South West +78 1 - - 1

1st Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Technician in the job title.

1 11 (84.62%) Microsoft 365
2 8 (61.54%) Microsoft
2 8 (61.54%) Active Directory
3 6 (46.15%) Social Skills
4 5 (38.46%) Customer Service
4 5 (38.46%) Windows
5 4 (30.77%) Finance
6 3 (23.08%) Facilities Management
6 3 (23.08%) Time Management
6 3 (23.08%) MS Exchange
6 3 (23.08%) BitLocker
6 3 (23.08%) Data Centre
6 3 (23.08%) Windows 10
7 2 (15.38%) Coaching
7 2 (15.38%) Problem-Solving
7 2 (15.38%) Windows Server 2016
7 2 (15.38%) Microsoft Office
7 2 (15.38%) ERP
7 2 (15.38%) Apple
8 1 (7.69%) Sophos
8 1 (7.69%) Law
8 1 (7.69%) Legal
8 1 (7.69%) Service Management
8 1 (7.69%) Management Information System
8 1 (7.69%) Citrix
8 1 (7.69%) TCP/IP
8 1 (7.69%) VPN
8 1 (7.69%) SLA
8 1 (7.69%) Video Conferencing
8 1 (7.69%) Android

1st Line Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (23.08%) MS Exchange
Applications
1 2 (15.38%) Microsoft Office
Cloud Services
1 11 (84.62%) Microsoft 365
2 1 (7.69%) Google Drive
Communications & Networking
1 1 (7.69%) TCP/IP
1 1 (7.69%) VPN
General
1 6 (46.15%) Social Skills
2 4 (30.77%) Finance
3 1 (7.69%) Law
3 1 (7.69%) Legal
Miscellaneous
1 3 (23.08%) Data Centre
2 1 (7.69%) Driving Licence
2 1 (7.69%) iPad
2 1 (7.69%) iPhone
2 1 (7.69%) Management Information System
2 1 (7.69%) Video Conferencing
Operating Systems
1 5 (38.46%) Windows
2 3 (23.08%) Windows 10
3 2 (15.38%) Windows Server 2016
4 1 (7.69%) Android
4 1 (7.69%) Mac OS
4 1 (7.69%) Windows 7
4 1 (7.69%) Windows Server
4 1 (7.69%) Windows Server 2012
4 1 (7.69%) Windows Server 2019
Processes & Methodologies
1 5 (38.46%) Customer Service
2 3 (23.08%) Facilities Management
2 3 (23.08%) Time Management
3 2 (15.38%) Coaching
3 2 (15.38%) ERP
3 2 (15.38%) Problem-Solving
4 1 (7.69%) Digital Strategy
4 1 (7.69%) Document Management
4 1 (7.69%) Email Filtering
4 1 (7.69%) Incident Management
4 1 (7.69%) Kalman Filter
4 1 (7.69%) Knowledge Management
4 1 (7.69%) Proactive Monitoring
4 1 (7.69%) Service Management
Quality Assurance & Compliance
1 1 (7.69%) GDPR
1 1 (7.69%) SLA
System Software
1 8 (61.54%) Active Directory
2 3 (23.08%) BitLocker
3 1 (7.69%) Virtual Machines
Systems Management
1 1 (7.69%) Microsoft Intune
Vendors
1 8 (61.54%) Microsoft
2 2 (15.38%) Apple
3 1 (7.69%) Citrix
3 1 (7.69%) Google
3 1 (7.69%) iManage
3 1 (7.69%) Sophos