Period
to 12 May 2021

The median annual salary for a 1st Line Support Technician was £24,000 in advertised job vacancies during the 6 months to 12 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
6 months to
12 May 2021
Same period 2020 Same period 2019
Rank 860 907 1070
Rank change year-on-year +47 +163 +109
Permanent jobs requiring a 1st Line Support Technician 25 21 49
As % of all permanent jobs advertised in the UK 0.028% 0.021% 0.034%
As % of the Job Titles category 0.030% 0.022% 0.035%
Number of salaries quoted 23 17 37
10th Percentile £19,600 £19,500 £17,900
25th Percentile £21,250 £20,500 £19,000
Median annual salary (50th Percentile) £24,000 £21,000 £21,750
Median % change year-on-year +14.29% -3.45% +8.75%
75th Percentile £24,500 £22,250 £23,750
90th Percentile £27,000 £22,850 £32,500
UK excluding London median annual salary £21,500 £21,000 £21,000
% change year-on-year +2.38% - +7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 82,213 93,949 139,629
% of permanent IT jobs with a recognized job title 92.75% 95.32% 96.02%
Number of salaries quoted 63,418 76,325 112,066
10th Percentile £31,500 £30,000 £28,500
25th Percentile £41,000 £38,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £72,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £46,500 £45,000
% change year-on-year +2.15% +3.33% -

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 12 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +67 23 £24,000 +14.29% 1
London +65 13 £24,000 +6.67%
UK excluding London +47 12 £21,500 +2.38% 1
North of England - 6 £21,750 -
South West -14 4 £22,250 +5.95%
Yorkshire - 4 £21,750 -
Work from Home - 4 £26,500 -
North West - 2 £20,000 -
Wales - 2 £19,000 -

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 May 2021, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Technician in the job title.

1 21 (84.00%) Active Directory
2 18 (72.00%) Microsoft 365
3 13 (52.00%) Degree
4 12 (48.00%) Windows
5 11 (44.00%) Microsoft
6 9 (36.00%) Public Sector
7 8 (32.00%) Windows 10
8 5 (20.00%) Windows Server
8 5 (20.00%) Microsoft Certification
8 5 (20.00%) Microsoft Office
8 5 (20.00%) MS Exchange
9 4 (16.00%) TCP/IP
9 4 (16.00%) MCP
10 3 (12.00%) Windows 7
10 3 (12.00%) Azure
10 3 (12.00%) MCTS
10 3 (12.00%) Dynamics CRM
10 3 (12.00%) MCITP
10 3 (12.00%) SaaS
10 3 (12.00%) SQL Server
10 3 (12.00%) Web Services
10 3 (12.00%) ITIL
10 3 (12.00%) MCSE
10 3 (12.00%) Microsoft Excel
10 3 (12.00%) CRM
10 3 (12.00%) Citrix
10 3 (12.00%) Digital Transformation Programme
11 2 (8.00%) Virtual Machines
11 2 (8.00%) Social Skills
11 2 (8.00%) Adobe

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (20.00%) MS Exchange
2 2 (8.00%) Exchange Server 2007
2 2 (8.00%) Exchange Server 2010
2 2 (8.00%) Exchange Server 2013
Applications
1 5 (20.00%) Microsoft Office
2 3 (12.00%) Microsoft Excel
Business Applications
1 3 (12.00%) Dynamics CRM
Cloud Services
1 18 (72.00%) Microsoft 365
2 3 (12.00%) Azure
2 3 (12.00%) SaaS
3 2 (8.00%) Azure Active Directory
Communications & Networking
1 4 (16.00%) TCP/IP
2 2 (8.00%) DHCP
2 2 (8.00%) DNS
2 2 (8.00%) VoIP
3 1 (4.00%) LAN
3 1 (4.00%) VPN
3 1 (4.00%) WAN
Database & Business Intelligence
1 3 (12.00%) SQL Server
Development Applications
1 1 (4.00%) JIRA
General
1 9 (36.00%) Public Sector
2 2 (8.00%) Analytical Skills
2 2 (8.00%) Finance
2 2 (8.00%) Social Skills
3 1 (4.00%) Banking
3 1 (4.00%) Law
3 1 (4.00%) Legal
3 1 (4.00%) Organisational Skills
3 1 (4.00%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (12.00%) Web Services
Miscellaneous
1 2 (8.00%) Smartphone
2 1 (4.00%) Self-Motivation
Operating Systems
1 12 (48.00%) Windows
2 8 (32.00%) Windows 10
3 5 (20.00%) Windows Server
4 3 (12.00%) Windows 7
5 2 (8.00%) Windows Server 2008
5 2 (8.00%) Windows Server 2012
6 1 (4.00%) Linux
Processes & Methodologies
1 3 (12.00%) CRM
1 3 (12.00%) Digital Transformation Programme
1 3 (12.00%) ITIL
2 1 (4.00%) Case Management
2 1 (4.00%) Computer Science
2 1 (4.00%) Investment Management
2 1 (4.00%) IT Strategy
2 1 (4.00%) Line Management
2 1 (4.00%) Mathematics
2 1 (4.00%) Problem-Solving
2 1 (4.00%) Time Management
Qualifications
1 13 (52.00%) Degree
2 5 (20.00%) Microsoft Certification
3 4 (16.00%) MCP
4 3 (12.00%) MCITP
4 3 (12.00%) MCSE
4 3 (12.00%) MCTS
5 1 (4.00%) Computer Science Degree
System Software
1 21 (84.00%) Active Directory
2 2 (8.00%) Virtual Machines
Vendors
1 11 (44.00%) Microsoft
2 3 (12.00%) Citrix
3 2 (8.00%) Adobe
3 2 (8.00%) Autodesk