Period
to 23 February 2020

The median annual salary for a 1st Line Support Technician was £21,000 in advertised job vacancies during the 6 months to 23 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
6 months to
23 Feb 2020
Same period 2019 Same period 2018
Rank 965 1054 1177
Rank change year-on-year +89 +123 -51
Permanent jobs requiring a 1st Line Support Technician 55 63 49
As % of all permanent IT jobs advertised in the UK 0.045% 0.042% 0.028%
As % of the Job Titles category 0.047% 0.044% 0.029%
Number of salaries quoted 48 50 40
UK median annual salary £21,000 £21,375 £20,000
Median salary % change year-on-year -1.75% +6.88% -9.09%
10th Percentile £18,000 £18,500 £17,475
90th Percentile £32,500 £30,000 £26,000
UK excluding London median annual salary £21,000 £21,000 £20,000
% change year-on-year - +5.00% -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 116,351 144,332 169,816
% of permanent IT jobs with a recognized job title 95.50% 95.93% 96.37%
Number of salaries quoted 93,236 115,470 139,348
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Technician over the 6 months to 23 February 2020.

Salary histogram for 1st Line Support Technician in the UK

1st Line Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 23 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +107 55 £21,000 -3.45% 20
UK excluding London +89 44 £21,000 - 21
South East +60 17 £21,000 -6.67% 4
South West +49 15 £18,000 -5.26% 1
London +68 11 £30,000 +1.69% 1
North of England +51 7 £20,000 -1.23% 7
Yorkshire +47 5 £20,000 -11.11% 3
East of England +66 4 £21,500 +4.88% 5
North West +31 1 £23,500 +16.05% 4
Midlands +21 1 - - 2
West Midlands +18 1 - - 1
North East - 1 £19,250 -

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 February 2020, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Technician in the job title.

1 37 (67.27%) Microsoft
2 35 (63.64%) Windows
3 33 (60.00%) Active Directory
4 24 (43.64%) Microsoft Office
5 22 (40.00%) DNS
6 21 (38.18%) DHCP
6 21 (38.18%) ITIL
7 20 (36.36%) Office 365
7 20 (36.36%) Windows 10
8 17 (30.91%) Microsoft Excel
8 17 (30.91%) Microsoft PowerPoint
9 14 (25.45%) VMware Infrastructure
9 14 (25.45%) VMware
10 13 (23.64%) Management Information System
11 12 (21.82%) Service Delivery
11 12 (21.82%) Change Management
11 12 (21.82%) Proactive Management
12 11 (20.00%) C
12 11 (20.00%) SQL
12 11 (20.00%) SQL Server
12 11 (20.00%) LAN
12 11 (20.00%) WAN
12 11 (20.00%) Manufacturing
12 11 (20.00%) Veeam
13 8 (14.55%) MS Exchange
14 7 (12.73%) Exchange Server 2007
15 6 (10.91%) Fat Client
15 6 (10.91%) Exchange Server 2010
15 6 (10.91%) SLA
15 6 (10.91%) A+ Certification

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.55%) MS Exchange
2 7 (12.73%) Exchange Server 2007
3 6 (10.91%) Exchange Server 2010
3 6 (10.91%) Exchange Server 2013
4 2 (3.64%) SharePoint
5 1 (1.82%) IBM Notes
Applications
1 24 (43.64%) Microsoft Office
2 17 (30.91%) Microsoft Excel
2 17 (30.91%) Microsoft PowerPoint
Cloud Services
1 20 (36.36%) Office 365
2 2 (3.64%) Azure
2 2 (3.64%) G Suite
Communications & Networking
1 22 (40.00%) DNS
2 21 (38.18%) DHCP
3 11 (20.00%) LAN
3 11 (20.00%) WAN
4 3 (5.45%) Firewall
5 2 (3.64%) TCP/IP
5 2 (3.64%) VLAN
5 2 (3.64%) Wi-Fi
6 1 (1.82%) Remote Desktop
6 1 (1.82%) SMTP
6 1 (1.82%) SNMP
Database & Business Intelligence
1 11 (20.00%) SQL Server
General
1 11 (20.00%) Manufacturing
2 5 (9.09%) Legal
3 4 (7.27%) Finance
4 3 (5.45%) Law
5 1 (1.82%) Pharmaceutical
5 1 (1.82%) Telecoms
Miscellaneous
1 13 (23.64%) Management Information System
2 6 (10.91%) Fat Client
2 6 (10.91%) Thin Client
3 2 (3.64%) Analytical Skills
Operating Systems
1 35 (63.64%) Windows
2 20 (36.36%) Windows 10
3 5 (9.09%) Windows 7
4 3 (5.45%) Windows Server
5 2 (3.64%) Unix
5 2 (3.64%) Windows Server 2012
6 1 (1.82%) Linux
6 1 (1.82%) Mac OS X
Processes & Methodologies
1 21 (38.18%) ITIL
2 12 (21.82%) Change Management
2 12 (21.82%) Proactive Management
2 12 (21.82%) Service Delivery
3 5 (9.09%) Time Management
4 4 (7.27%) Asset Management
4 4 (7.27%) Problem-Solving
5 3 (5.45%) CRM
6 2 (3.64%) Agile Software Development
6 2 (3.64%) Information Security
6 2 (3.64%) ITSM
6 2 (3.64%) Server Virtualisation
6 2 (3.64%) Service Management
6 2 (3.64%) Software Asset Management
6 2 (3.64%) Software Testing
6 2 (3.64%) Supplier Management
6 2 (3.64%) Virtual Environments
7 1 (1.82%) Mathematics
7 1 (1.82%) System Testing
7 1 (1.82%) Ticket Management
Programming Languages
1 11 (20.00%) C
1 11 (20.00%) SQL
Qualifications
1 6 (10.91%) A+ Certification
2 1 (1.82%) DBS Check
2 1 (1.82%) NVQ Level 3
Quality Assurance & Compliance
1 6 (10.91%) SLA
System Software
1 33 (60.00%) Active Directory
2 14 (25.45%) VMware Infrastructure
Systems Management
1 1 (1.82%) WSUS
Vendors
1 37 (67.27%) Microsoft
2 14 (25.45%) VMware
3 11 (20.00%) Veeam
4 2 (3.64%) Citrix
4 2 (3.64%) ESET
4 2 (3.64%) Google
4 2 (3.64%) HP
4 2 (3.64%) Salesforce.com
5 1 (1.82%) Cisco
5 1 (1.82%) Lotus