Period
to

The median annual salary for a 1st Line Support Technician was £22,000 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1199 993 789
Rank change year-on-year -206 -204 +286
Permanent jobs requiring a 1st Line Support Technician 28 18 4
As % of all permanent jobs advertised in the UK 0.016% 0.016% 0.006%
As % of the Job Titles category 0.018% 0.017% 0.006%
Number of salaries quoted 27 17 3
10th Percentile £19,300 £19,200 -
25th Percentile £20,250 £20,000 £20,500
Median annual salary (50th Percentile) £22,000 £22,500 £21,000
Median % change year-on-year -2.22% +7.14% -6.67%
75th Percentile £26,500 £24,500 £23,000
90th Percentile £34,625 - £23,900
UK excluding London median annual salary £21,500 £21,250 £21,000
% change year-on-year +1.18% +1.19% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Histogram

Salary distribution for jobs citing 1st Line Support Technician over the 6 months to 8 August 2022.

Salary histogram for 1st Line Support Technician in the UK

1st Line Support Technician
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -192 27 £22,750 - 8
UK excluding London -96 23 £21,500 +1.18% 9
Work from Home -207 11 £22,500 +13.92% 2
North of England -60 10 £20,500 -2.38% 3
South East - 10 £23,500 - 4
Yorkshire -18 7 £20,750 -1.19% 3
South West -21 5 £20,500 -8.89% 1
London -195 5 £35,000 +45.83%
North West -58 3 £20,500 +5.13%
Scotland - 1 £22,000 -

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 1st Line Support Technician job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Technician in the job title.

1 17 (60.71%) Microsoft 365
2 16 (57.14%) Microsoft
3 11 (39.29%) Microsoft Office
3 11 (39.29%) Windows
3 11 (39.29%) Active Directory
4 10 (35.71%) Social Skills
5 7 (25.00%) Mentoring
6 6 (21.43%) Security Management
7 5 (17.86%) A+ Certification
7 5 (17.86%) DHCP
7 5 (17.86%) DNS
7 5 (17.86%) Agile
8 4 (14.29%) Degree
8 4 (14.29%) Time Management
8 4 (14.29%) Antivirus Management
8 4 (14.29%) Continuous Improvement
8 4 (14.29%) Apple
8 4 (14.29%) Wireless
8 4 (14.29%) Service Management
8 4 (14.29%) Finance
9 3 (10.71%) Law
9 3 (10.71%) Manufacturing
9 3 (10.71%) Polycom
9 3 (10.71%) French Language
9 3 (10.71%) Business Continuity
10 2 (7.14%) Information Security
10 2 (7.14%) ISMS
10 2 (7.14%) Line Management
10 2 (7.14%) Driving Licence
10 2 (7.14%) Validation

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 11 (39.29%) Microsoft Office
2 1 (3.57%) Photoshop
Cloud Services
1 17 (60.71%) Microsoft 365
Communications & Networking
1 5 (17.86%) DHCP
1 5 (17.86%) DNS
2 4 (14.29%) Wireless
3 1 (3.57%) Extranet
3 1 (3.57%) Internet
3 1 (3.57%) LAN
3 1 (3.57%) TCP/IP
3 1 (3.57%) WAN
General
1 10 (35.71%) Social Skills
2 4 (14.29%) Finance
3 3 (10.71%) French Language
3 3 (10.71%) Law
3 3 (10.71%) Manufacturing
4 1 (3.57%) Banking
4 1 (3.57%) Organisational Skills
4 1 (3.57%) Retail
4 1 (3.57%) Telecoms
Miscellaneous
1 2 (7.14%) Driving Licence
2 1 (3.57%) Smartphone
Operating Systems
1 11 (39.29%) Windows
2 1 (3.57%) Android
2 1 (3.57%) Apple iOS
2 1 (3.57%) Windows 10
Processes & Methodologies
1 7 (25.00%) Mentoring
2 6 (21.43%) Security Management
3 5 (17.86%) Agile
4 4 (14.29%) Antivirus Management
4 4 (14.29%) Continuous Improvement
4 4 (14.29%) Service Management
4 4 (14.29%) Time Management
5 3 (10.71%) Business Continuity
6 2 (7.14%) Critical Thinking
6 2 (7.14%) ETL
6 2 (7.14%) Information Security
6 2 (7.14%) Information Security Management
6 2 (7.14%) ISMS
6 2 (7.14%) ITIL
6 2 (7.14%) Line Management
6 2 (7.14%) Validation
7 1 (3.57%) Case Management
7 1 (3.57%) Fintech
7 1 (3.57%) Incident Management
7 1 (3.57%) Knowledge Transfer
Programming Languages
1 2 (7.14%) C
1 2 (7.14%) SQL
Qualifications
1 5 (17.86%) A+ Certification
2 4 (14.29%) Degree
3 1 (3.57%) CCNA
3 1 (3.57%) Cisco Certification
3 1 (3.57%) ITIL Certification
3 1 (3.57%) MCSE
3 1 (3.57%) Microsoft Certification
3 1 (3.57%) Network+ Certification
Quality Assurance & Compliance
1 1 (3.57%) SLA
System Software
1 11 (39.29%) Active Directory
Vendors
1 16 (57.14%) Microsoft
2 4 (14.29%) Apple
3 3 (10.71%) Polycom
4 2 (7.14%) Citrix