Period
to 23 October 2019

The median annual salary for a 1st Line Support Technician was £21,500 in advertised job vacancies during the 6 months to 23 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
6 months to
23 Oct 2019
Same period 2018 Same period 2017
Rank 1020 1093 1129
Rank change year-on-year +73 +36 +23
Permanent jobs requiring a 1st Line Support Technician 59 77 82
As % of all permanent IT jobs advertised in the UK 0.043% 0.047% 0.047%
As % of the Job Titles category 0.045% 0.049% 0.049%
Number of salaries quoted 56 69 71
UK median annual salary £21,500 £20,000 £21,000
Median salary % change year-on-year +7.50% -4.76% -
10th Percentile £18,000 £18,000 £17,750
90th Percentile £32,500 £25,500 £24,250
UK excluding London median annual salary £20,000 £20,000 £20,500
% change year-on-year - -2.44% +2.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 130,717 158,047 168,636
% of permanent IT jobs with a recognized job title 95.66% 95.92% 95.98%
Number of salaries quoted 104,321 127,298 135,055
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Technician over the 6 months to 23 October 2019.

Salary histogram for 1st Line Support Technician in the UK

1st Line Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 23 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +77 59 £21,500 +7.50% 21
UK excluding London +59 45 £20,000 - 21
South West +21 15 £18,000 -8.86% 6
North of England +7 15 £20,250 +1.25% 2
London +98 14 £30,000 +44.58% 1
South East +35 12 £21,250 +6.25% 8
North West +25 7 £23,500 +17.50% 2
Yorkshire +12 7 £20,000 -9.09%
Midlands +36 2 £22,500 +12.50% 2
East Midlands +30 2 £22,500 +12.50% 1
East of England +66 1 £23,500 -2.08% 2
North East - 1 £19,250 -

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 October 2019, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Technician in the job title.

1 44 (74.58%) Active Directory
2 33 (55.93%) Microsoft
3 29 (49.15%) Windows
4 24 (40.68%) Office 365
5 20 (33.90%) DNS
6 18 (30.51%) Windows 10
7 17 (28.81%) DHCP
8 15 (25.42%) ITIL
9 14 (23.73%) Microsoft Office
9 14 (23.73%) MS Exchange
10 12 (20.34%) Service Delivery
11 11 (18.64%) Exchange Server 2007
11 11 (18.64%) A+ Certification
11 11 (18.64%) Exchange Server 2010
11 11 (18.64%) Exchange Server 2013
12 9 (15.25%) Windows 7
13 8 (13.56%) Proactive Management
14 7 (11.86%) Windows Server
15 6 (10.17%) VMware Infrastructure
15 6 (10.17%) VMware
16 5 (8.47%) Service Management
16 5 (8.47%) Lotus
16 5 (8.47%) IBM Notes
17 4 (6.78%) LAN
17 4 (6.78%) WAN
17 4 (6.78%) Management Information System
17 4 (6.78%) Problem-Solving
18 3 (5.08%) Windows Server 2012
18 3 (5.08%) Driving Licence
18 3 (5.08%) Veeam

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (23.73%) MS Exchange
2 11 (18.64%) Exchange Server 2007
2 11 (18.64%) Exchange Server 2010
2 11 (18.64%) Exchange Server 2013
3 5 (8.47%) IBM Notes
4 3 (5.08%) SharePoint
Applications
1 14 (23.73%) Microsoft Office
2 3 (5.08%) Microsoft Excel
3 2 (3.39%) Microsoft PowerPoint
Cloud Services
1 24 (40.68%) Office 365
2 2 (3.39%) Azure
2 2 (3.39%) G Suite
Communications & Networking
1 20 (33.90%) DNS
2 17 (28.81%) DHCP
3 4 (6.78%) LAN
3 4 (6.78%) WAN
4 3 (5.08%) TCP/IP
4 3 (5.08%) VLAN
5 2 (3.39%) Firewall
5 2 (3.39%) Wi-Fi
6 1 (1.69%) IP Telephony
Database & Business Intelligence
1 2 (3.39%) SQL Server
2 1 (1.69%) FileMaker
General
1 3 (5.08%) Law
1 3 (5.08%) Legal
2 2 (3.39%) Finance
2 2 (3.39%) Manufacturing
3 1 (1.69%) Pharmaceutical
3 1 (1.69%) Retail
3 1 (1.69%) Telecoms
Miscellaneous
1 4 (6.78%) Management Information System
2 3 (5.08%) Driving Licence
3 2 (3.39%) iPhone
3 2 (3.39%) NHS
3 2 (3.39%) Self-Motivation
4 1 (1.69%) Analytical Skills
4 1 (1.69%) Blackberry
4 1 (1.69%) Data Centre
Operating Systems
1 29 (49.15%) Windows
2 18 (30.51%) Windows 10
3 9 (15.25%) Windows 7
4 7 (11.86%) Windows Server
5 3 (5.08%) Windows Server 2012
6 2 (3.39%) Android
6 2 (3.39%) Unix
6 2 (3.39%) Windows Server 2008
6 2 (3.39%) Windows XP
7 1 (1.69%) Linux
7 1 (1.69%) Mac OS X
7 1 (1.69%) Windows 8
7 1 (1.69%) Windows Vista
Processes & Methodologies
1 15 (25.42%) ITIL
2 12 (20.34%) Service Delivery
3 8 (13.56%) Proactive Management
4 5 (8.47%) Service Management
5 4 (6.78%) Problem-Solving
6 3 (5.08%) Change Management
6 3 (5.08%) CRM
7 2 (3.39%) Agile Software Development
7 2 (3.39%) Asset Management
7 2 (3.39%) Break/Fix
7 2 (3.39%) Incident Management
7 2 (3.39%) Information Security
7 2 (3.39%) ITSM
7 2 (3.39%) Server Virtualisation
7 2 (3.39%) Software Asset Management
7 2 (3.39%) Software Testing
7 2 (3.39%) Supplier Management
7 2 (3.39%) Time Management
8 1 (1.69%) Mathematics
8 1 (1.69%) System Testing
Programming Languages
1 3 (5.08%) SQL
2 2 (3.39%) C
3 1 (1.69%) PowerShell
Qualifications
1 11 (18.64%) A+ Certification
2 1 (1.69%) NVQ Level 3
System Software
1 44 (74.58%) Active Directory
2 6 (10.17%) VMware Infrastructure
Systems Management
1 1 (1.69%) WSUS
Vendors
1 33 (55.93%) Microsoft
2 6 (10.17%) VMware
3 5 (8.47%) Lotus
4 3 (5.08%) Apple
4 3 (5.08%) Veeam
5 2 (3.39%) Citrix
5 2 (3.39%) ESET
5 2 (3.39%) Google
5 2 (3.39%) Salesforce.com
6 1 (1.69%) Panasonic
6 1 (1.69%) Sage
6 1 (1.69%) SolarWinds