Period
to 26 November 2020

The median annual salary for a 1st Line Support Technician was £22,625 in advertised job vacancies during the 6 months to 26 November 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Technician
UK
6 months to
26 Nov 2020
Same period 2019 Same period 2018
Rank 687 997 1086
Rank change year-on-year +310 +89 +46
Permanent jobs requiring a 1st Line Support Technician 17 71 84
As % of all permanent jobs advertised in the UK 0.031% 0.052% 0.052%
As % of the Job Titles category 0.033% 0.055% 0.054%
Number of salaries quoted 18 65 75
Median annual salary £22,625 £21,000 £20,250
Median salary % change year-on-year +7.74% +3.70% -3.57%
10th Percentile £18,000 £18,000 £18,100
90th Percentile £27,250 £32,500 £27,800
UK excluding London median annual salary £20,000 £20,000 £20,250
% change year-on-year - -1.23% -3.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 52,250 129,810 154,389
% of permanent IT jobs with a recognized job title 95.11% 95.60% 95.87%
Number of salaries quoted 43,533 103,899 124,411
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,500 £28,375 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support Technician
Job Vacancy Trend

Job postings that featured 1st Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Technician in the UK

1st Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Technician.

Salary trend for 1st Line Support Technician in the UK

1st Line Support Technician
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Technician within the UK over the 6 months to 26 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +293 13 £22,750 +8.33% 6
UK excluding London +242 12 £20,000 - 5
London +256 5 £26,500 -11.67% 1
South East +180 5 £20,000 -4.76% 1
Wales - 4 £18,000 -
Work from Home - 3 £26,500 - 1
East of England +131 1 £22,500 -2.25%
Midlands +124 1 £23,000 -
North of England +123 1 £22,000 +10.00% 3
North West +110 1 £22,000 -4.35% 2
East Midlands - 1 £23,000 -

1st Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 November 2020, 1st Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Technician in the job title.

1 12 (70.59%) Office 365
2 9 (52.94%) Microsoft
3 7 (41.18%) Microsoft Certification
3 7 (41.18%) Windows
4 6 (35.29%) Active Directory
4 6 (35.29%) Time Management
5 5 (29.41%) Mathematics
5 5 (29.41%) ITIL
5 5 (29.41%) MCP
5 5 (29.41%) Microsoft Office
6 4 (23.53%) MS Exchange
7 3 (17.65%) CRM
7 3 (17.65%) A+ Certification
7 3 (17.65%) Degree
7 3 (17.65%) Azure
7 3 (17.65%) Line Management
7 3 (17.65%) Windows 10
7 3 (17.65%) Case Management
8 2 (11.76%) Digital Transformation Programme
8 2 (11.76%) Windows Server
8 2 (11.76%) Windows Server 2012
8 2 (11.76%) Windows 7
8 2 (11.76%) SLA
8 2 (11.76%) MCTS
8 2 (11.76%) Dynamics CRM
8 2 (11.76%) MCITP
8 2 (11.76%) SaaS
8 2 (11.76%) Pharmaceutical
8 2 (11.76%) VPN
8 2 (11.76%) Retail

1st Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (23.53%) MS Exchange
2 1 (5.88%) WordPress
Applications
1 5 (29.41%) Microsoft Office
2 2 (11.76%) Microsoft Excel
Business Applications
1 2 (11.76%) Dynamics CRM
Cloud Services
1 12 (70.59%) Office 365
2 3 (17.65%) Azure
3 2 (11.76%) SaaS
4 1 (5.88%) G Suite
Communications & Networking
1 2 (11.76%) VoIP
1 2 (11.76%) VPN
2 1 (5.88%) DHCP
2 1 (5.88%) DNS
2 1 (5.88%) LAN
2 1 (5.88%) TCP/IP
2 1 (5.88%) WebEx
2 1 (5.88%) WLAN
Database & Business Intelligence
1 2 (11.76%) SQL Server
General
1 2 (11.76%) Pharmaceutical
1 2 (11.76%) Retail
2 1 (5.88%) Marketing
2 1 (5.88%) Public Sector
Libraries, Frameworks & Software Standards
1 2 (11.76%) Web Services
2 1 (5.88%) HTML
Miscellaneous
1 1 (5.88%) e-Learning
1 1 (5.88%) Self-Motivation
1 1 (5.88%) Video Conferencing
Operating Systems
1 7 (41.18%) Windows
2 3 (17.65%) Windows 10
3 2 (11.76%) Windows 7
3 2 (11.76%) Windows Server
3 2 (11.76%) Windows Server 2012
3 2 (11.76%) Windows Server 2016
4 1 (5.88%) Mac OS
4 1 (5.88%) Windows 8
Processes & Methodologies
1 6 (35.29%) Time Management
2 5 (29.41%) ITIL
2 5 (29.41%) Mathematics
3 3 (17.65%) Case Management
3 3 (17.65%) CRM
3 3 (17.65%) Line Management
4 2 (11.76%) Digital Transformation Programme
5 1 (5.88%) Data Privacy
5 1 (5.88%) Mobile Device Management
5 1 (5.88%) Psychology
Programming Languages
1 2 (11.76%) C
Qualifications
1 7 (41.18%) Microsoft Certification
2 5 (29.41%) MCP
3 3 (17.65%) A+ Certification
3 3 (17.65%) Degree
4 2 (11.76%) MCITP
4 2 (11.76%) MCSE
4 2 (11.76%) MCTS
Quality Assurance & Compliance
1 2 (11.76%) SLA
System Software
1 6 (35.29%) Active Directory
Vendors
1 9 (52.94%) Microsoft
2 1 (5.88%) Google