Service Desk Support Contract Job Trends in the West Midlands

Service Desk Support
England > West Midlands

The median Service Desk Support daily rate in the West Midlands is £188, according to job vacancies posted in the 6 months leading up to 8 November 2025.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
8 Nov 2025
Same period 2024 Same period 2023
Rank 139 109 111
Rank change year-on-year -30 +2 +58
Contract jobs requiring a Service Desk Support 2 2 10
As % of all contract jobs in the West Midlands 0.097% 0.10% 0.52%
As % of the Job Titles category 0.11% 0.11% 0.55%
Number of daily rates quoted 1 2 10
10th Percentile - - -
25th Percentile £169 - £150
Median daily rate (50th Percentile) £188 £190 £200
Median % change year-on-year -1.32% -5.00% -
75th Percentile £206 - £215
90th Percentile - - £228
England median daily rate £175 £170 £190
% change year-on-year +2.94% -10.53% +11.76%

All Contract IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the West Midlands with a recognized job title 1,836 1,773 1,828
% of contract IT jobs with a recognized job title 89.30% 92.88% 94.28%
Number of daily rates quoted 1,192 1,125 1,252
10th Percentile £255 £213 £220
25th Percentile £399 £381 £375
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% -4.04%
75th Percentile £588 £612 £588
90th Percentile £675 £700 £700
England median daily rate £510 £525 £538
% change year-on-year -2.86% -2.33% -2.27%
Number of hourly rates quoted 107 61 66
10th Percentile £12.62 £12.59 £15.38
25th Percentile £14.96 £14.50 £17.31
Median hourly rate £25.15 £23.82 £22.20
Median % change year-on-year +5.58% +7.32% +25.25%
75th Percentile £35.50 £32.28 £33.64
90th Percentile £50.00 £43.75 £67.50
England median hourly rate £25.15 £40.00 £45.21
% change year-on-year -37.13% -11.52% +50.70%

Service Desk Support
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Support' in the job title relative to all contract IT jobs advertised in the West Midlands.

Service Desk Support job vacancy trend in the West Midlands

Service Desk Support
Daily Rate Trend in the West Midlands

Contractor daily rate distribution trend for Service Desk Support job vacancies in the West Midlands.

Contractor daily rate distribution trend for Service Desk Support job vacancies in the West Midlands

Service Desk Support
Hourly Rate Trend in the West Midlands

Contractor hourly rate distribution trend for Service Desk Support job vacancies in the West Midlands.

Contractor hourly rate distribution trend for Service Desk Support job vacancies in the West Midlands

Service Desk Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the West Midlands region over the 6 months to 8 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire - 1 - -
Wolverhampton - 1 £188 -
Service Desk Support
England

Service Desk Support Skill Set
Top 17 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 8 November 2025, Service Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Service Desk Support in the job title.

1 2 (100.00%) Customer Service
1 2 (100.00%) Problem-Solving
2 1 (50.00%) A+ Certification
2 1 (50.00%) Bomgar
2 1 (50.00%) Dell
2 1 (50.00%) HCL Notes
2 1 (50.00%) ITIL
2 1 (50.00%) ITSM
2 1 (50.00%) Lotus
2 1 (50.00%) Mac OS
2 1 (50.00%) Microsoft Office
2 1 (50.00%) Proactive Monitoring
2 1 (50.00%) ServiceNow
2 1 (50.00%) Time Management
2 1 (50.00%) Windows
2 1 (50.00%) Windows 10
2 1 (50.00%) Windows 7

Service Desk Support Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (50.00%) HCL Notes
Applications
1 1 (50.00%) Microsoft Office
General
1 1 (50.00%) Analytical Skills
1 1 (50.00%) Inclusion and Diversity
1 1 (50.00%) Social Skills
Miscellaneous
1 1 (50.00%) Data Centre
Operating Systems
1 1 (50.00%) Mac OS
1 1 (50.00%) Windows
1 1 (50.00%) Windows 10
1 1 (50.00%) Windows 7
Processes & Methodologies
1 2 (100.00%) Customer Service
1 2 (100.00%) Problem-Solving
2 1 (50.00%) ITIL
2 1 (50.00%) ITSM
2 1 (50.00%) Proactive Monitoring
2 1 (50.00%) Time Management
Qualifications
1 1 (50.00%) A+ Certification
Vendors
1 1 (50.00%) Bomgar
1 1 (50.00%) Dell
1 1 (50.00%) Lotus
1 1 (50.00%) ServiceNow