The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 22 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / West Midlands
Rank 102 112 100
Rank change year-on-year +10 -12  
Contract jobs citing ITSM 13 23 15
As % of all contract IT jobs advertised in the West Midlands 0.57% 0.87% 0.61%
As % of the Processes & Methodologies category 0.71% 1.05% 0.82%
Number of daily rates quoted 8 15 10
Median daily rate £511 £400 £174
Median daily rate % change year-on-year +27.81% +130.21%  
90% offered a daily rate of more than £418 £149 £119
10% offered a daily rate of more than £758 £450 £453
UK excluding London median daily rate £400 £385 £350
% change year-on-year +3.89% +10.00%  
Number of hourly rates quoted 0 1 2
Median hourly rate - £15.93 £13.06
Median hourly rate % change year-on-year - +21.98%  
UK excluding London median hourly rate £15.50 £13.00 £18.50
% change year-on-year +19.23% -29.72%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Contract Process & Methodology Skills
West Midlands
Contract job vacancies with a requirement for process and methodology skills 1826 2188 1825
As % of all contract IT job vacancies advertised in the West Midlands 80.12% 82.47% 74.67%
Number of daily rates quoted 1167 1205 1038
Median daily rate £413 £410 £380
Median daily rate % change year-on-year +0.60% +7.89%  
90% offered a daily rate of more than £275 £275 £260
10% offered a daily rate of more than £523 £550 £538
UK excluding London median daily rate £409 £400 £398
% change year-on-year +2.25% +0.62%  
Number of hourly rates quoted 61 45 106
Median hourly rate £24.75 £18.25 £30.00
Median hourly rate % change year-on-year +35.61% -39.16%  
90% offered a hourly rate of more than £12.00 £10.75 £13.06
10% offered a hourly rate of more than £35.00 £35.00 £39.55
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

ITSM
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the West Midlands

ITSM
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the West Midlands.

Contractor daily rate trend for ITSM in the West Midlands

ITSM
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing ITSM in the West Midlands over the 3 months to 22 March 2017.

Contractor daily rate histogram for ITSM in the West Midlands

ITSM
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM in the West Midlands.

Contractor hourly rate trend for ITSM in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry - 5 £500 -
Birmingham -9 3 £750 +87.50% 2
Warwickshire -8 1 £750 +552.17% 1
Smethwick - 1 - -
Shropshire - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for ITSM.

1 26 (81.25%) ITIL
2 20 (62.50%) Service Management
3 10 (31.25%) Service Delivery
3 10 (31.25%) ServiceNow
4 8 (25.00%) LDAP
4 8 (25.00%) Web Services
5 6 (18.75%) JavaScript
5 6 (18.75%) JDBC
5 6 (18.75%) ODBC
5 6 (18.75%) SAML
5 6 (18.75%) SSL
5 6 (18.75%) Finance
5 6 (18.75%) Migration
5 6 (18.75%) REST
6 5 (15.63%) SC Cleared
6 5 (15.63%) Security Cleared
6 5 (15.63%) Information Assurance
6 5 (15.63%) Incident Management
6 5 (15.63%) Problem Management
6 5 (15.63%) Data Migration
6 5 (15.63%) Enterprise Software
6 5 (15.63%) Change Management
7 4 (12.50%) Analytical Skills
7 4 (12.50%) ITIL V3
8 3 (9.38%) Stakeholder Engagement
8 3 (9.38%) Remedy ITSM
8 3 (9.38%) Wiki
8 3 (9.38%) Transition Management
8 3 (9.38%) Service Design
8 3 (9.38%) ITIL Certification

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (3.13%) MS Office
Business Applications
1 3 (9.38%) Remedy ITSM
2 1 (3.13%) Remedy AR System
2 1 (3.13%) SAP Oil and Gas
Cloud Services
1 2 (6.25%) G Suite
Communications & Networking
1 8 (25.00%) LDAP
2 6 (18.75%) SSL
Development Applications
1 1 (3.13%) MSI
General
1 6 (18.75%) Finance
2 2 (6.25%) Manufacturing
3 1 (3.13%) Electronics
3 1 (3.13%) Marketing
3 1 (3.13%) Military
3 1 (3.13%) Telecoms
Job Titles
1 11 (34.38%) Architect
2 6 (18.75%) Service Manager
2 6 (18.75%) Service Transition Manager
2 6 (18.75%) Transition Manager
3 5 (15.63%) Analyst
3 5 (15.63%) Solutions Architect
4 4 (12.50%) Incident Manager
5 3 (9.38%) ITSM Architect
5 3 (9.38%) Major Incident Manager
6 2 (6.25%) Developer
6 2 (6.25%) Help Desk Analyst
6 2 (6.25%) Help Desk Support
6 2 (6.25%) Help Desk Support Analyst
6 2 (6.25%) ITIL Service Architect
6 2 (6.25%) Service Architect
7 1 (3.13%) Applications Packager
7 1 (3.13%) Remedy Developer
7 1 (3.13%) Service Analyst
7 1 (3.13%) Support Analyst
7 1 (3.13%) Technical Manager
Libraries, Frameworks & Software Standards
1 8 (25.00%) Web Services
2 6 (18.75%) JDBC
2 6 (18.75%) ODBC
2 6 (18.75%) REST
2 6 (18.75%) SAML
3 1 (3.13%) AngularJS
3 1 (3.13%) CSS
3 1 (3.13%) HTML
3 1 (3.13%) JSON
3 1 (3.13%) Twitter Bootstrap
3 1 (3.13%) XML
Miscellaneous
1 5 (15.63%) Enterprise Software
2 4 (12.50%) Analytical Skills
3 3 (9.38%) Wiki
4 2 (6.25%) CMDB
4 2 (6.25%) Data Centre
5 1 (3.13%) Data Structures
5 1 (3.13%) Driving Licence
5 1 (3.13%) Management Information System
5 1 (3.13%) User Experience
Operating Systems
1 2 (6.25%) Windows
2 1 (3.13%) Windows 7
Processes & Methodologies
1 26 (81.25%) ITIL
2 20 (62.50%) Service Management
3 10 (31.25%) Service Delivery
4 6 (18.75%) Migration
5 5 (15.63%) Change Management
5 5 (15.63%) Data Migration
5 5 (15.63%) Incident Management
5 5 (15.63%) Information Assurance
5 5 (15.63%) Problem Management
6 4 (12.50%) ITIL V3
7 3 (9.38%) Project Management
7 3 (9.38%) Service Design
7 3 (9.38%) Stakeholder Engagement
7 3 (9.38%) Transition Management
8 2 (6.25%) Agile Software Development
8 2 (6.25%) Configuration Management
8 2 (6.25%) Data Modelling
8 2 (6.25%) Programme Management
8 2 (6.25%) Stakeholder Management
8 2 (6.25%) TDD
Programming Languages
1 6 (18.75%) JavaScript
2 1 (3.13%) C
2 1 (3.13%) Java
Qualifications
1 5 (15.63%) SC Cleared
1 5 (15.63%) Security Cleared
2 3 (9.38%) ITIL Certification
3 1 (3.13%) Degree
3 1 (3.13%) MCSE
3 1 (3.13%) Microsoft Certification
3 1 (3.13%) NVQ Level 4
Quality Assurance & Compliance
1 2 (6.25%) Disclosure Scotland
2 1 (3.13%) SLA
System Software
1 1 (3.13%) Microsoft App-V
Systems Management
1 2 (6.25%) SCCM
2 1 (3.13%) Puppet
2 1 (3.13%) SCVMM
Vendors
1 10 (31.25%) ServiceNow
2 3 (9.38%) Remedy
3 2 (6.25%) Google
3 2 (6.25%) Microsoft
3 2 (6.25%) SAP
4 1 (3.13%) BMC
4 1 (3.13%) Casewise
4 1 (3.13%) Citrix
4 1 (3.13%) LANDesk
4 1 (3.13%) VMware