Period
to 17 November 2017

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > West Midlands
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 145 153 128
Rank change year-on-year +8 -25 +8
Contract jobs citing ITSM 43 58 50
As % of all contract IT jobs advertised in the West Midlands 0.89% 0.93% 1.01%
As % of the Processes & Methodologies category 1.08% 1.12% 1.27%
Number of daily rates quoted 25 38 28
West Midlands median daily rate £350 £414 £311
Median daily rate % change year-on-year -15.41% +33.03% -11.14%
10th Percentile £115 £111 £142
90th Percentile £550 £516 £482
England median daily rate £425 £400 £413
% change year-on-year +6.18% -2.97% +3.13%
Number of hourly rates quoted 1 2 10
West Midlands median hourly rate £35.00 £13.50 £22.00
Median hourly rate % change year-on-year +159.26% -38.64% +54.09%
England median hourly rate £15.11 £15.00 £20.00
% change year-on-year +0.72% -25.00% +33.33%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 3996 5180 3935
As % of all contract IT jobs advertised in the West Midlands 83.04% 83.09% 79.21%
Number of daily rates quoted 2552 3089 2258
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £244 £250 £235
90th Percentile £550 £550 £530
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 140 135 173
West Midlands median hourly rate £25.00 £18.00 £20.00
Median hourly rate % change year-on-year +38.89% -10.00% -
10th Percentile £11.70 £10.75 £11.05
90th Percentile £48.75 £39.50 £43.75
England median hourly rate £24.00 £24.03 £22.50
% change year-on-year -0.12% +6.80% +18.42%

ITSM
Job Vacancy Trend in the West Midlands

Job postings citing ITSM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ITSM in the West Midlands

ITSM
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the West Midlands.

Contractor daily rate trend for ITSM in the West Midlands

ITSM
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing ITSM in the West Midlands over the 6 months to 17 November 2017.

Contractor daily rate histogram for ITSM in the West Midlands

ITSM
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the West Midlands.

Contractor hourly rate trend for ITSM in the West Midlands

ITSM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the West Midlands region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 16 £350 -20.45% 2
Coventry +31 14 £115 - 1
Shropshire +10 6 £533 +36.54%
Warwickshire +4 5 £115 - 1
Dudley -4 2 £248 +147.50%
Wolverhampton - 1 - -
ITSM
England

For the 6 months to 17 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for ITSM.

1 30 (69.77%) ITIL
2 29 (67.44%) Service Management
3 12 (27.91%) Windows
4 11 (25.58%) Microsoft Office
5 10 (23.26%) Microsoft
6 9 (20.93%) Service Delivery
6 9 (20.93%) Change Management
6 9 (20.93%) ServiceNow
7 8 (18.60%) Analytical Skills
7 8 (18.60%) Microsoft Azure
7 8 (18.60%) Project Management
7 8 (18.60%) SharePoint
8 7 (16.28%) MCSE
8 7 (16.28%) Active Directory
8 7 (16.28%) Microsoft Certification
8 7 (16.28%) Migration
8 7 (16.28%) Agile Software Development
8 7 (16.28%) Windows 7
8 7 (16.28%) Office 365
9 6 (13.95%) Stakeholder Management
9 6 (13.95%) Workflow
9 6 (13.95%) Citrix
9 6 (13.95%) Microsoft Excel
10 5 (11.63%) Remedy
10 5 (11.63%) BMC
10 5 (11.63%) VMware
10 5 (11.63%) Document Management
10 5 (11.63%) Microsoft PowerPoint
10 5 (11.63%) Incident Management
10 5 (11.63%) Remedy ITSM

ITSM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (18.60%) SharePoint
2 2 (4.65%) Exchange Server 2010
2 2 (4.65%) Exchange Server 2013
2 2 (4.65%) MS Exchange
2 2 (4.65%) Skype for Business
3 1 (2.33%) WildFly
Applications
1 11 (25.58%) Microsoft Office
2 6 (13.95%) Microsoft Excel
3 5 (11.63%) Microsoft PowerPoint
4 2 (4.65%) MS Visio
Business Applications
1 5 (11.63%) Remedy ITSM
2 1 (2.33%) SAP ERP
Cloud Services
1 8 (18.60%) Microsoft Azure
2 7 (16.28%) Office 365
3 2 (4.65%) PaaS
4 1 (2.33%) Amazon AWS
Communications & Networking
1 2 (4.65%) DNS
2 1 (2.33%) DHCP
2 1 (2.33%) Firewall
2 1 (2.33%) HTTP
2 1 (2.33%) Internet
2 1 (2.33%) MPLS
2 1 (2.33%) Skype
2 1 (2.33%) SMS
2 1 (2.33%) Wi-Fi
Database & Business Intelligence
1 2 (4.65%) Azure SQL Database
2 1 (2.33%) Data Warehouse
2 1 (2.33%) Pentaho
Development Applications
1 1 (2.33%) JIRA
1 1 (2.33%) Visual Studio
General
1 3 (6.98%) Law
2 2 (4.65%) Banking
2 2 (4.65%) Local Government
2 2 (4.65%) Marketing
3 1 (2.33%) Advertising
3 1 (2.33%) Back Office
3 1 (2.33%) Billing
3 1 (2.33%) Pharmaceutical
3 1 (2.33%) Publishing
3 1 (2.33%) Retail
Job Titles
1 17 (39.53%) Analyst
2 6 (13.95%) Business Analyst
3 5 (11.63%) 3rd Line Support
3 5 (11.63%) Service Manager
4 4 (9.30%) Infrastructure Engineer
4 4 (9.30%) IT Analyst
4 4 (9.30%) IT Manager
4 4 (9.30%) IT Support
4 4 (9.30%) IT Support Analyst
4 4 (9.30%) Project Manager
4 4 (9.30%) Service Analyst
5 3 (6.98%) 3rd Line Engineer
5 3 (6.98%) 3rd Line Infrastructure Engineer
5 3 (6.98%) 3rd Line Infrastructure Support
5 3 (6.98%) 3rd Line Support Engineer
5 3 (6.98%) Architect
5 3 (6.98%) Azure Engineer
5 3 (6.98%) Consultant
5 3 (6.98%) Infrastructure Support
5 3 (6.98%) ITIL Business Analyst
Libraries, Frameworks & Software Standards
1 2 (4.65%) .NET
2 1 (2.33%) AngularJS
2 1 (2.33%) CSS
2 1 (2.33%) EDIFACT
2 1 (2.33%) HTML
Miscellaneous
1 8 (18.60%) Analytical Skills
2 3 (6.98%) Data Centre
3 2 (4.65%) Data Structures
4 1 (2.33%) Management Information System
4 1 (2.33%) STB
Operating Systems
1 12 (27.91%) Windows
2 7 (16.28%) Windows 7
3 3 (6.98%) Linux
4 2 (4.65%) Android
4 2 (4.65%) Apple iOS
4 2 (4.65%) Red Hat Enterprise Linux
4 2 (4.65%) Windows Server
5 1 (2.33%) Windows 10
5 1 (2.33%) Windows Server 2003
Processes & Methodologies
1 30 (69.77%) ITIL
2 29 (67.44%) Service Management
3 9 (20.93%) Change Management
3 9 (20.93%) Service Delivery
4 8 (18.60%) Project Management
5 7 (16.28%) Agile Software Development
5 7 (16.28%) Migration
6 6 (13.95%) Stakeholder Management
6 6 (13.95%) Workflow
7 5 (11.63%) Document Management
7 5 (11.63%) Incident Management
8 4 (9.30%) Capacity Management
8 4 (9.30%) Identity Management
8 4 (9.30%) ITIL V3
9 3 (6.98%) Integration Testing
9 3 (6.98%) Operational Acceptance Testing
9 3 (6.98%) Process Management
9 3 (6.98%) Scenario Testing
9 3 (6.98%) Service Design
9 3 (6.98%) Service Desk Management
Programming Languages
1 3 (6.98%) SQL
2 2 (4.65%) C#
2 2 (4.65%) JavaScript
3 1 (2.33%) Progress 4GL
3 1 (2.33%) VBA
Qualifications
1 7 (16.28%) MCSE
1 7 (16.28%) Microsoft Certification
2 4 (9.30%) ITIL Certification
3 2 (4.65%) MCP
3 2 (4.65%) RHCE
3 2 (4.65%) VMware Certified Professional (VCP)
4 1 (2.33%) ITIL Foundation Certificate
4 1 (2.33%) PRINCE2 Practitioner
4 1 (2.33%) Security Cleared
Quality Assurance & Compliance
1 2 (4.65%) SLA
2 1 (2.33%) QA
System Software
1 7 (16.28%) Active Directory
2 3 (6.98%) VMware Infrastructure
2 3 (6.98%) XenApp
3 1 (2.33%) XenDesktop
Systems Management
1 1 (2.33%) SCCM
Vendors
1 10 (23.26%) Microsoft
2 9 (20.93%) ServiceNow
3 6 (13.95%) Citrix
4 5 (11.63%) BMC
4 5 (11.63%) Remedy
4 5 (11.63%) VMware
5 3 (6.98%) SAP
6 2 (4.65%) Dell
6 2 (4.65%) Google
6 2 (4.65%) McAfee
6 2 (4.65%) NetApp
6 2 (4.65%) Oracle
7 1 (2.33%) JD Edwards
7 1 (2.33%) LANDesk
7 1 (2.33%) Progress
7 1 (2.33%) QAD