Service Desk Support Contracts in England

Service Desk Support
UK > England

The median Service Desk Support daily rate in England is £178 according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 511 591 636
Rank change year-on-year +80 +45 -88
Contract jobs requiring a Service Desk Support 37 77 144
As % of all contract jobs advertised in England 0.099% 0.15% 0.20%
As % of the Job Titles category 0.11% 0.16% 0.21%
Number of daily rates quoted 26 51 91
10th Percentile £115 £130 £120
25th Percentile £150 £142 £130
Median daily rate (50th Percentile) £178 £188 £153
Median % change year-on-year -5.33% +22.55% +2.00%
75th Percentile £210 £223 £198
90th Percentile £237 £280 £250
UK median daily rate £190 £189 £155
% change year-on-year +0.66% +21.81% +3.30%
Number of hourly rates quoted 5 7 23
10th Percentile £14.54 £16.77 £11.15
25th Percentile £15.17 £17.62 £15.63
Median hourly rate £20.00 £20.42 £18.76
Median % change year-on-year -2.06% +8.85% +50.08%
75th Percentile - £22.71 £20.00
90th Percentile £22.28 £25.28 -
UK median hourly rate £20.00 £20.42 £18.76
% change year-on-year -2.06% +8.85% +48.65%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,517 47,965 67,732
% of contract IT jobs with a recognized job title 92.72% 94.58% 95.53%
Number of daily rates quoted 22,960 34,010 48,090
10th Percentile £275 £310 £313
25th Percentile £411 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £640 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,411 1,443 1,914
10th Percentile £12.92 £14.31 £12.50
25th Percentile £16.30 £20.00 £15.25
Median hourly rate £35.65 £45.00 £22.50
Median % change year-on-year -20.78% +100.00% +0.36%
75th Percentile £60.00 £65.67 £48.49
90th Percentile £72.50 £76.45 £62.15
UK median hourly rate £35.68 £45.00 £23.00
% change year-on-year -20.71% +95.65% +1.41%

Service Desk Support
Job Vacancy Trend in England

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support in England

Service Desk Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Support in England.

Daily rate trend for Service Desk Support in England

Service Desk Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Support in England over the 6 months to 25 April 2024.

Daily rate histogram for Service Desk Support in England

Service Desk Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Support in England.

Hourly rate trend for Service Desk Support in England

Service Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the England region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +79 13 £161 -13.42%
Midlands +27 10 £190 -15.56%
West Midlands +31 9 £195 +11.43%
North of England +29 5 - - 2
South West +15 5 £220 +11.39% 1
South East +11 4 £165 -40.27% 3
North West +15 3 - - 1
Yorkshire +24 2 - - 1
East Midlands +17 1 £110 -
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 25 April 2024, Service Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Support in the job title.

1 23 (62.16%) Microsoft
1 23 (62.16%) Microsoft 365
2 22 (59.46%) Windows
3 18 (48.65%) Active Directory
4 16 (43.24%) Microsoft Office
4 16 (43.24%) Customer Service
5 14 (37.84%) Social Skills
5 14 (37.84%) Windows 10
6 12 (32.43%) Azure
7 10 (27.03%) ITIL
7 10 (27.03%) Microsoft Intune
8 9 (24.32%) Entra ID
9 7 (18.92%) Mobile Device Management
10 6 (16.22%) Degree
10 6 (16.22%) VPN
10 6 (16.22%) Problem-Solving
11 5 (13.51%) Onboarding
11 5 (13.51%) SharePoint
11 5 (13.51%) Microsoft Certification
11 5 (13.51%) SLA
11 5 (13.51%) VMware
11 5 (13.51%) ITSM
11 5 (13.51%) ServiceNow
11 5 (13.51%) Analytical Skills
12 4 (10.81%) Windows Server 2012
12 4 (10.81%) VMware Infrastructure
12 4 (10.81%) Service Management
12 4 (10.81%) Cisco
12 4 (10.81%) DNS
12 4 (10.81%) DHCP

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.51%) SharePoint
2 3 (8.11%) Microsoft Exchange
3 2 (5.41%) Skype for Business
Applications
1 16 (43.24%) Microsoft Office
2 2 (5.41%) Microsoft Excel
2 2 (5.41%) Microsoft PowerPoint
2 2 (5.41%) Microsoft Project
Business Applications
1 2 (5.41%) assyst
Cloud Services
1 23 (62.16%) Microsoft 365
2 12 (32.43%) Azure
3 9 (24.32%) Entra ID
4 2 (5.41%) OneDrive
5 1 (2.70%) AWS
Communications & Networking
1 6 (16.22%) VPN
2 4 (10.81%) DHCP
2 4 (10.81%) DNS
2 4 (10.81%) TCP/IP
3 2 (5.41%) Cisco IOS
3 2 (5.41%) Firewall
3 2 (5.41%) Remote Desktop
3 2 (5.41%) Skype
4 1 (2.70%) LAN
4 1 (2.70%) Wi-Fi
4 1 (2.70%) Wireless
General
1 14 (37.84%) Social Skills
2 5 (13.51%) Analytical Skills
3 3 (8.11%) Legal
3 3 (8.11%) Telecoms
4 2 (5.41%) Finance
4 2 (5.41%) French Language
4 2 (5.41%) Marketing
4 2 (5.41%) Public Sector
5 1 (2.70%) Advertising
5 1 (2.70%) Electronics
5 1 (2.70%) Financial Institution
5 1 (2.70%) Health Technology
5 1 (2.70%) Local Government
5 1 (2.70%) Manufacturing
5 1 (2.70%) Spanish Language
5 1 (2.70%) Swedish Language
Miscellaneous
1 5 (13.51%) Onboarding
2 2 (5.41%) iPhone
2 2 (5.41%) Management Information System
2 2 (5.41%) Video Conferencing
3 1 (2.70%) Analytical Mindset
3 1 (2.70%) Data Centre
3 1 (2.70%) Hedge funds
3 1 (2.70%) NHS
3 1 (2.70%) Virtual Team
Operating Systems
1 22 (59.46%) Windows
2 14 (37.84%) Windows 10
3 4 (10.81%) Windows Server
3 4 (10.81%) Windows Server 2012
4 3 (8.11%) Android
5 2 (5.41%) Mac OS
5 2 (5.41%) Mac OS X
5 2 (5.41%) Windows 7
5 2 (5.41%) Windows Server 2008
5 2 (5.41%) Windows Server 2016
5 2 (5.41%) Windows Server 2019
6 1 (2.70%) Apple iOS
Processes & Methodologies
1 16 (43.24%) Customer Service
2 10 (27.03%) ITIL
3 7 (18.92%) Mobile Device Management
4 6 (16.22%) Problem-Solving
5 5 (13.51%) ITSM
6 4 (10.81%) Service Management
7 3 (8.11%) Asset Management
8 2 (5.41%) IT Asset Management
8 2 (5.41%) Mathematics
8 2 (5.41%) Multi-Factor Authentication
8 2 (5.41%) Project Delivery
8 2 (5.41%) Service Delivery
9 1 (2.70%) Chat Support
9 1 (2.70%) Computer Science
9 1 (2.70%) Customer Requirements
9 1 (2.70%) Customer-Centric Approach
9 1 (2.70%) Customer-Centricity
9 1 (2.70%) Digital Marketing
9 1 (2.70%) Network Management
9 1 (2.70%) Problem Management
Qualifications
1 6 (16.22%) Degree
2 5 (13.51%) Microsoft Certification
3 2 (5.41%) CCNA
3 2 (5.41%) Cisco Certification
3 2 (5.41%) MCP
3 2 (5.41%) VMware Certified Professional (VCP)
4 1 (2.70%) A+ Certification
4 1 (2.70%) AWS Certification
4 1 (2.70%) ITIL Certification
4 1 (2.70%) ITIL Foundation Certificate
4 1 (2.70%) MCSE
Quality Assurance & Compliance
1 5 (13.51%) SLA
System Software
1 18 (48.65%) Active Directory
2 4 (10.81%) VMware Infrastructure
3 2 (5.41%) Terminal Services
Systems Management
1 10 (27.03%) Microsoft Intune
2 2 (5.41%) SCCM
Vendors
1 23 (62.16%) Microsoft
2 5 (13.51%) ServiceNow
2 5 (13.51%) VMware
3 4 (10.81%) Cisco
4 3 (8.11%) Apple
5 2 (5.41%) Citrix
5 2 (5.41%) Mitel
5 2 (5.41%) Progress
6 1 (2.70%) BT
6 1 (2.70%) SAP