Period
to 20 October 2018

The median contractor rate for a Service Desk Support was £143 per day in advertised job vacancies in England during the 6 months to 20 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK > England
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 616 619 583
Rank change year-on-year +3 -36 -102
Contract jobs requiring a Service Desk Support 237 226 310
As % of all contract IT jobs advertised in England 0.25% 0.25% 0.31%
As % of the Job Titles category 0.27% 0.26% 0.33%
Number of daily rates quoted 142 126 142
England median daily rate £143 £136 £140
Median daily rate % change year-on-year +4.59% -2.68% -5.25%
10th Percentile £101 £105 £100
90th Percentile £219 £216 £258
UK median daily rate £140 £135 £140
% change year-on-year +3.70% -3.57% -3.45%
Number of hourly rates quoted 61 54 90
England median hourly rate £14.00 £14.20 £11.75
Median hourly rate % change year-on-year -1.41% +20.85% -11.65%
10th Percentile £10.75 £9.06 £9.00
90th Percentile £20.00 £24.00 £17.78
UK median hourly rate £14.00 £14.20 £12.13
% change year-on-year -1.41% +17.11% -8.49%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,586 86,715 93,406
% of contract IT jobs with a recognized job title 94.71% 94.90% 94.88%
Number of daily rates quoted 58,989 57,512 61,487
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £256
90th Percentile £638 £625 £600
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 2,800 2,552 2,999
England median hourly rate £18.00 £18.70 £18.50
Median hourly rate % change year-on-year -3.74% +1.08% +3.93%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.50
UK median hourly rate £17.73 £18.70 £18.00
% change year-on-year -5.19% +3.89% -

Service Desk Support
Job Vacancy Trend in England

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support in England

Service Desk Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support in England.

Contractor daily rate trend for Service Desk Support in England

Service Desk Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Support in England over the 6 months to 20 October 2018.

Contractor daily rate histogram for Service Desk Support in England

Service Desk Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support in England.

Contractor hourly rate trend for Service Desk Support in England

Service Desk Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Support in England over the 6 months to 20 October 2018.

Contractor hourly rate histogram for Service Desk Support in England

Service Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the England region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 92 £145 -3.33% 5
South East -6 59 £150 +7.14% 5
North of England -16 38 £150 +30.43% 8
North West -5 23 £116 -7.60% 4
East of England +15 20 £118 -2.08% 1
Midlands -30 20 £120 +4.35% 4
Yorkshire -22 13 £223 +102.27% 4
East Midlands +5 10 £112 -10.77% 4
West Midlands -28 10 £125 +8.70%
South West -29 8 £140 -6.67% 3
North East - 2 £165 -
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 October 2018, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Support in the job title.

1 145 (61.18%) Windows
2 129 (54.43%) Active Directory
3 115 (48.52%) Microsoft
4 95 (40.08%) Microsoft Office
5 70 (29.54%) ITIL
6 69 (29.11%) Windows 7
7 59 (24.89%) Windows 10
8 51 (21.52%) Citrix
9 41 (17.30%) Service Management
10 39 (16.46%) Office 365
11 31 (13.08%) SLA
12 30 (12.66%) ServiceNow
13 29 (12.24%) MS Exchange
14 26 (10.97%) Remedy
15 24 (10.13%) Finance
16 23 (9.70%) SCCM
17 22 (9.28%) Problem-Solving
18 20 (8.44%) Windows Server
18 20 (8.44%) Blackberry
19 18 (7.59%) Skype
20 17 (7.17%) AirWatch
20 17 (7.17%) Ivanti
21 16 (6.75%) Skype for Business
21 16 (6.75%) Cisco
21 16 (6.75%) ITIL Certification
22 14 (5.91%) Apple
22 14 (5.91%) Root Cause Analysis
22 14 (5.91%) Degree
22 14 (5.91%) Retail
23 13 (5.49%) Analytical Skills

Service Desk Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (12.24%) MS Exchange
2 16 (6.75%) Skype for Business
3 11 (4.64%) Exchange Server 2010
4 10 (4.22%) Blackberry Enterprise Server
5 8 (3.38%) SharePoint
6 1 (0.42%) Exchange Server 2003
6 1 (0.42%) Exchange Server 2007
6 1 (0.42%) IBM Notes
Applications
1 95 (40.08%) Microsoft Office
2 9 (3.80%) Microsoft Excel
3 5 (2.11%) Microsoft PowerPoint
4 2 (0.84%) MS Visio
5 1 (0.42%) Adobe Creative Suite
5 1 (0.42%) SOLIDWORKS
Business Applications
1 1 (0.42%) assyst
1 1 (0.42%) Carpe Diem
1 1 (0.42%) Dynamics NAV
1 1 (0.42%) Elite 3E
Cloud Services
1 39 (16.46%) Office 365
2 4 (1.69%) Microsoft Azure
3 2 (0.84%) G Suite
4 1 (0.42%) Amazon AWS
4 1 (0.42%) Google Drive
4 1 (0.42%) Mimecast
Communications & Networking
1 18 (7.59%) Skype
2 12 (5.06%) VPN
3 11 (4.64%) VoIP
4 10 (4.22%) DNS
5 9 (3.80%) LAN
6 8 (3.38%) DHCP
6 8 (3.38%) TCP/IP
6 8 (3.38%) WAN
7 7 (2.95%) Internet
7 7 (2.95%) Remote Desktop
8 5 (2.11%) Telepresence
9 4 (1.69%) Cisco IOS
10 3 (1.27%) Firewall
10 3 (1.27%) Intranet
10 3 (1.27%) Network Security
10 3 (1.27%) PBX
10 3 (1.27%) SAN
10 3 (1.27%) SMS
11 2 (0.84%) Extranet
11 2 (0.84%) Unified Communications
Database & Business Intelligence
1 8 (3.38%) SQL Server
2 2 (0.84%) MS Access
3 1 (0.42%) Oracle Reports
3 1 (0.42%) SQL Server 2008
Development Applications
1 1 (0.42%) JIRA
General
1 24 (10.13%) Finance
2 14 (5.91%) Retail
3 12 (5.06%) Law
4 11 (4.64%) Telecoms
5 6 (2.53%) Banking
6 5 (2.11%) Retail Banking
7 3 (1.27%) French Language
7 3 (1.27%) Front Office
7 3 (1.27%) Legal
8 2 (0.84%) Portuguese Language
9 1 (0.42%) Advertising
9 1 (0.42%) Automotive
9 1 (0.42%) Billing
9 1 (0.42%) German Language
9 1 (0.42%) Investment Banking
9 1 (0.42%) Italian Language
9 1 (0.42%) Local Government
9 1 (0.42%) Manufacturing
9 1 (0.42%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.42%) COM
1 1 (0.42%) CSS
1 1 (0.42%) HTML
Miscellaneous
1 20 (8.44%) Blackberry
2 13 (5.49%) Analytical Skills
2 13 (5.49%) iPhone
3 12 (5.06%) Smartphone
4 9 (3.80%) Management Information System
5 8 (3.38%) Video Conferencing
6 7 (2.95%) EPoS
7 5 (2.11%) Fat Client
7 5 (2.11%) Thin Client
7 5 (2.11%) User Experience
8 4 (1.69%) Self-Motivation
9 3 (1.27%) Data Centre
9 3 (1.27%) Freedom of Information
9 3 (1.27%) Handset
9 3 (1.27%) iPad
10 2 (0.84%) NHS
11 1 (0.42%) CMDB
11 1 (0.42%) Computer Science
11 1 (0.42%) PDA
Operating Systems
1 145 (61.18%) Windows
2 69 (29.11%) Windows 7
3 59 (24.89%) Windows 10
4 20 (8.44%) Windows Server
5 13 (5.49%) Android
6 12 (5.06%) Apple iOS
7 11 (4.64%) Windows Server 2008
8 10 (4.22%) Windows 8
9 9 (3.80%) Windows XP
10 8 (3.38%) Windows Server 2012
11 5 (2.11%) Windows Mobile
12 4 (1.69%) Linux
12 4 (1.69%) Unix
13 3 (1.27%) Mac OS X
14 2 (0.84%) Mac OS
15 1 (0.42%) AIX
15 1 (0.42%) Windows 2000
15 1 (0.42%) Windows Server 2003
15 1 (0.42%) Windows Vista
Processes & Methodologies
1 70 (29.54%) ITIL
2 41 (17.30%) Service Management
3 22 (9.28%) Problem-Solving
4 14 (5.91%) Root Cause Analysis
5 12 (5.06%) Incident Management
5 12 (5.06%) ITIL V3
6 11 (4.64%) Continuous Improvement
7 10 (4.22%) Mobile Device Management
8 7 (2.95%) Change Management
8 7 (2.95%) Time Management
9 6 (2.53%) Asset Management
9 6 (2.53%) Information Security
9 6 (2.53%) Infrastructure Engineering
9 6 (2.53%) ITSM
9 6 (2.53%) Service Delivery
10 5 (2.11%) BCP
10 5 (2.11%) Disaster Recovery
10 5 (2.11%) Hardware Maintenance
10 5 (2.11%) Problem Management
11 3 (1.27%) Migration
Programming Languages
1 5 (2.11%) SQL
2 2 (0.84%) Java
3 1 (0.42%) C#
3 1 (0.42%) C++
3 1 (0.42%) JavaScript
3 1 (0.42%) PowerShell
Qualifications
1 16 (6.75%) ITIL Certification
2 14 (5.91%) Degree
3 12 (5.06%) Microsoft Certification
4 8 (3.38%) MCSE
5 7 (2.95%) MCSA
5 7 (2.95%) Security Cleared
6 5 (2.11%) CCNA
6 5 (2.11%) Cisco Certification
6 5 (2.11%) ITIL Foundation Certificate
6 5 (2.11%) SC Cleared
7 4 (1.69%) A+ Certification
7 4 (1.69%) DBS Check
7 4 (1.69%) MCP
7 4 (1.69%) Network+ Certification
8 1 (0.42%) BPSS Clearance
8 1 (0.42%) CCNP
8 1 (0.42%) Computer Science Degree
8 1 (0.42%) DV Cleared
8 1 (0.42%) HND
8 1 (0.42%) Sun Certification
Quality Assurance & Compliance
1 31 (13.08%) SLA
2 1 (0.42%) Disclosure Scotland
System Software
1 129 (54.43%) Active Directory
2 8 (3.38%) VMware Infrastructure
3 7 (2.95%) Virtual Desktop
4 2 (0.84%) Hyper-V
5 1 (0.42%) BitLocker
5 1 (0.42%) Microsoft App-V
5 1 (0.42%) Terminal Services
5 1 (0.42%) Virtual Machines
5 1 (0.42%) vSphere
5 1 (0.42%) XenApp
Systems Management
1 23 (9.70%) SCCM
2 17 (7.17%) AirWatch
3 5 (2.11%) Systems Management Server (SMS)
4 3 (1.27%) Microsoft Intune
4 3 (1.27%) vCenter Server
5 1 (0.42%) Cisco CUCM
5 1 (0.42%) Cisco UCCX
5 1 (0.42%) FortiGate
5 1 (0.42%) SafeCom
5 1 (0.42%) Tivoli
Vendors
1 115 (48.52%) Microsoft
2 51 (21.52%) Citrix
3 30 (12.66%) ServiceNow
4 26 (10.97%) Remedy
5 17 (7.17%) Ivanti
6 16 (6.75%) Cisco
7 14 (5.91%) Apple
8 12 (5.06%) VMware
9 8 (3.38%) Polycom
10 7 (2.95%) Avaya
11 6 (2.53%) Mitel
12 5 (2.11%) McAfee
13 4 (1.69%) Google
13 4 (1.69%) HP
13 4 (1.69%) iManage
14 3 (1.27%) Adobe
14 3 (1.27%) Dell
14 3 (1.27%) Wyse
15 2 (0.84%) SAP
16 1 (0.42%) Oracle