Period
to 16 December 2017

The median contractor rate for a Service Desk Support was £135 per day in advertised job vacancies in England during the 6 months to 16 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK > England
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 610 575 509
Rank change year-on-year -35 -66 -54
Contract jobs requiring a Service Desk Support 242 295 398
As % of all contract IT jobs advertised in England 0.26% 0.31% 0.38%
As % of the Job Titles category 0.27% 0.33% 0.40%
Number of daily rates quoted 129 138 168
England median daily rate £135 £145 £149
Median daily rate % change year-on-year -6.90% -2.52% -0.83%
10th Percentile £104 £105 £102
90th Percentile £225 £221 £225
UK median daily rate £130 £145 £148
% change year-on-year -10.34% -1.69% -1.67%
Number of hourly rates quoted 69 88 169
England median hourly rate £14.20 £11.75 £13.50
Median hourly rate % change year-on-year +20.85% -12.96% -3.57%
10th Percentile £9.96 £9.50 £9.45
90th Percentile £24.00 £17.33 £22.00
UK median hourly rate £14.20 £11.75 £14.00
% change year-on-year +20.85% -16.07% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89509 90357 98387
% of contract IT jobs with a recognized job title 94.80% 94.69% 95.05%
Number of daily rates quoted 59937 59489 63776
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £638 £600 £600
UK median daily rate £450 £425 £409
% change year-on-year +5.88% +3.94% +2.22%
Number of hourly rates quoted 2598 2983 3771
England median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.90 £10.50 £10.50
90th Percentile £47.83 £46.75 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Service Desk Support
Job Vacancy Trend in England

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support in England

Service Desk Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support in England.

Contractor daily rate trend for Service Desk Support in England

Service Desk Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Support in England over the 6 months to 16 December 2017.

Contractor daily rate histogram for Service Desk Support in England

Service Desk Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support in England.

Contractor hourly rate trend for Service Desk Support in England

Service Desk Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Support in England over the 6 months to 16 December 2017.

Contractor hourly rate histogram for Service Desk Support in England

Service Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the England region over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -45 86 £140 -3.45% 7
South East -26 62 £130 -10.34% 5
North of England +22 31 £100 -20.00% 1
Midlands +31 28 £115 -20.69% 2
South West +5 20 £164 +2.99% 1
West Midlands +31 19 £115 -11.54% 2
North West -1 15 £100 -42.86% 1
Yorkshire -2 15 £100 -20.00%
East of England -25 14 £125 -
East Midlands +2 9 £125 -21.72%
North East +67 1 - -
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 December 2017, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Support in the job title.

1 161 (66.53%) Windows
2 130 (53.72%) Microsoft
2 130 (53.72%) Active Directory
3 110 (45.45%) Microsoft Office
4 93 (38.43%) Windows 7
5 87 (35.95%) ITIL
6 47 (19.42%) SLA
7 45 (18.60%) Windows 10
8 36 (14.88%) Cisco
8 36 (14.88%) Citrix
9 30 (12.40%) VPN
9 30 (12.40%) Service Delivery
9 30 (12.40%) Finance
10 29 (11.98%) MS Exchange
11 27 (11.16%) Office 365
12 24 (9.92%) WAN
12 24 (9.92%) Microsoft Certification
13 22 (9.09%) LAN
13 22 (9.09%) Service Management
14 20 (8.26%) Blackberry
14 20 (8.26%) Windows XP
15 19 (7.85%) Android
15 19 (7.85%) Banking
15 19 (7.85%) Analytical Skills
16 18 (7.44%) Smartphone
16 18 (7.44%) VMware
17 17 (7.02%) SCCM
18 16 (6.61%) Unix
18 16 (6.61%) Windows Server
19 14 (5.79%) Bloomberg

Service Desk Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (11.98%) MS Exchange
2 10 (4.13%) IBM Notes
2 10 (4.13%) SharePoint
2 10 (4.13%) Skype for Business
3 4 (1.65%) Exchange Server 2007
3 4 (1.65%) Exchange Server 2010
4 2 (0.83%) Exchange Server 2003
4 2 (0.83%) Exchange Server 2013
4 2 (0.83%) SharePoint 2013
5 1 (0.41%) Blackberry Enterprise Server
Applications
1 110 (45.45%) Microsoft Office
2 13 (5.37%) Microsoft Excel
3 10 (4.13%) MS Visio
4 9 (3.72%) Microsoft PowerPoint
5 7 (2.89%) Microsoft Project
Business Applications
1 9 (3.72%) Eikon
2 1 (0.41%) assyst
2 1 (0.41%) Payment Gateway
2 1 (0.41%) Remedy ITSM
Cloud Services
1 27 (11.16%) Office 365
2 4 (1.65%) Microsoft Azure
2 4 (1.65%) SaaS
3 1 (0.41%) Adobe Creative Cloud
3 1 (0.41%) Amazon AWS
3 1 (0.41%) Google Drive
Communications & Networking
1 30 (12.40%) VPN
2 24 (9.92%) WAN
3 22 (9.09%) LAN
4 12 (4.96%) DHCP
4 12 (4.96%) DNS
4 12 (4.96%) Skype
5 10 (4.13%) Cisco IOS
6 8 (3.31%) TCP/IP
7 7 (2.89%) Internet
7 7 (2.89%) VoIP
8 5 (2.07%) Intranet
8 5 (2.07%) IP Telephony
8 5 (2.07%) Wireless
9 4 (1.65%) 4G
9 4 (1.65%) Firewall
10 3 (1.24%) Broadband
10 3 (1.24%) SMS
10 3 (1.24%) VLAN
11 2 (0.83%) Ethernet
11 2 (0.83%) SAN
Database & Business Intelligence
1 4 (1.65%) SQL Server
2 2 (0.83%) DB2
2 2 (0.83%) Informix
3 1 (0.41%) Blockchain
3 1 (0.41%) EDRMS
Development Applications
1 1 (0.41%) Eclipse
1 1 (0.41%) JIRA
1 1 (0.41%) Visual Studio
General
1 30 (12.40%) Finance
2 19 (7.85%) Banking
3 10 (4.13%) French Language
4 9 (3.72%) Legal
4 9 (3.72%) Retail Banking
5 7 (2.89%) Law
6 4 (1.65%) Telecoms
7 3 (1.24%) Financial Institution
7 3 (1.24%) Retail
8 2 (0.83%) Back Office
8 2 (0.83%) International Banking
9 1 (0.41%) Advertising
9 1 (0.41%) Dutch Language
9 1 (0.41%) Local Government
9 1 (0.41%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.41%) CSS
1 1 (0.41%) HTML
Miscellaneous
1 20 (8.26%) Blackberry
2 19 (7.85%) Analytical Skills
3 18 (7.44%) Smartphone
4 13 (5.37%) BYOD
4 13 (5.37%) Management Information System
5 6 (2.48%) Mobile Computing
5 6 (2.48%) Video Conferencing
6 5 (2.07%) Computer Science
6 5 (2.07%) iPhone
7 4 (1.65%) Enterprise Software
7 4 (1.65%) iPad
7 4 (1.65%) Social Media
8 3 (1.24%) Handset
8 3 (1.24%) NHS
9 2 (0.83%) Analytical Mindset
9 2 (0.83%) Driving Licence
9 2 (0.83%) Fat Client
9 2 (0.83%) Thin Client
10 1 (0.41%) Data Centre
10 1 (0.41%) Wiki
Operating Systems
1 161 (66.53%) Windows
2 93 (38.43%) Windows 7
3 45 (18.60%) Windows 10
4 20 (8.26%) Windows XP
5 19 (7.85%) Android
6 16 (6.61%) Unix
6 16 (6.61%) Windows Server
7 12 (4.96%) Mac OS
8 10 (4.13%) Windows Server 2012
9 9 (3.72%) Windows 2000
10 8 (3.31%) Windows Server 2008
10 8 (3.31%) Windows Vista
11 7 (2.89%) Mac OS X
12 6 (2.48%) Apple iOS
12 6 (2.48%) Windows 8
13 4 (1.65%) Linux
14 2 (0.83%) Solaris
15 1 (0.41%) BlackBerry OS
15 1 (0.41%) Windows Server 2003
Processes & Methodologies
1 87 (35.95%) ITIL
2 30 (12.40%) Service Delivery
3 22 (9.09%) Service Management
4 14 (5.79%) Incident Management
5 13 (5.37%) Continuous Improvement
6 12 (4.96%) Change Management
7 11 (4.55%) Information Security
8 10 (4.13%) ITIL V3
8 10 (4.13%) ITSM
9 9 (3.72%) Problem Management
10 8 (3.31%) Asset Management
10 8 (3.31%) Data Protection
10 8 (3.31%) Feasibility Study
10 8 (3.31%) Performance Management
11 7 (2.89%) Root Cause Analysis
12 6 (2.48%) Change Control
12 6 (2.48%) Document Management
13 5 (2.07%) Coaching
14 4 (1.65%) Chat Support
14 4 (1.65%) Mentoring
Programming Languages
1 13 (5.37%) SQL
2 1 (0.41%) C
2 1 (0.41%) JavaScript
2 1 (0.41%) PowerShell
2 1 (0.41%) Tcl
Qualifications
1 24 (9.92%) Microsoft Certification
2 13 (5.37%) ITIL Certification
3 11 (4.55%) Degree
3 11 (4.55%) MCP
4 9 (3.72%) Security Cleared
5 8 (3.31%) HNC
6 5 (2.07%) Computer Science Degree
6 5 (2.07%) SC Cleared
7 3 (1.24%) MCITP
7 3 (1.24%) MCSA
7 3 (1.24%) MCSE
8 2 (0.83%) DV Cleared
8 2 (0.83%) MCDST
8 2 (0.83%) Sun Certification
9 1 (0.41%) A+ Certification
9 1 (0.41%) BPSS Clearance
9 1 (0.41%) CCENT
9 1 (0.41%) CTC Cleared
9 1 (0.41%) DBS Check
9 1 (0.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 47 (19.42%) SLA
System Software
1 130 (53.72%) Active Directory
2 13 (5.37%) VMware Infrastructure
3 5 (2.07%) Hyper-V
4 3 (1.24%) Terminal Services
4 3 (1.24%) XenApp
5 2 (0.83%) Microsoft App-V
5 2 (0.83%) XenDesktop
6 1 (0.41%) Virtual Desktop
6 1 (0.41%) VMware Workstation
6 1 (0.41%) vSphere
Systems Management
1 17 (7.02%) SCCM
2 8 (3.31%) Systems Management Server (SMS)
3 5 (2.07%) AirWatch
4 2 (0.83%) DameWare
4 2 (0.83%) Tivoli
5 1 (0.41%) ArcSight ESM
5 1 (0.41%) Forefront Identity Manager
5 1 (0.41%) Norton AntiVirus
5 1 (0.41%) SafeCom
5 1 (0.41%) WSUS
Vendors
1 130 (53.72%) Microsoft
2 36 (14.88%) Cisco
2 36 (14.88%) Citrix
3 18 (7.44%) VMware
4 14 (5.79%) Bloomberg
4 14 (5.79%) LANDesk
5 11 (4.55%) Apple
6 10 (4.13%) HP
6 10 (4.13%) Lotus
7 9 (3.72%) Remedy
7 9 (3.72%) Reuters
8 8 (3.31%) Avaya
8 8 (3.31%) ServiceNow
9 3 (1.24%) Adobe
9 3 (1.24%) Dell
9 3 (1.24%) Sun
10 2 (0.83%) BMC
10 2 (0.83%) Juniper
10 2 (0.83%) Oracle
10 2 (0.83%) Sage