Period
to 22 July 2018

The median contractor rate for a Service Desk Support was £142 per day in advertised job vacancies in England during the 6 months to 22 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Support
UK > England
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 655 632 576
Rank change year-on-year -23 -56 -118
Contract jobs requiring a Service Desk Support 217 197 310
As % of all contract IT jobs advertised in England 0.23% 0.22% 0.31%
As % of the Job Titles category 0.24% 0.23% 0.32%
Number of daily rates quoted 109 103 147
England median daily rate £142 £140 £150
Median daily rate % change year-on-year +1.43% -6.67% +7.14%
10th Percentile £101 £105 £98
90th Percentile £201 £217 £260
UK median daily rate £142 £140 £150
% change year-on-year +1.43% -6.67% +7.14%
Number of hourly rates quoted 57 44 103
England median hourly rate £13.00 £14.88 £13.00
Median hourly rate % change year-on-year -12.61% +14.42% -
10th Percentile £10.29 £11.25 £9.00
90th Percentile £23.40 £21.88 £18.75
UK median hourly rate £13.00 £15.00 £13.00
% change year-on-year -13.33% +15.38% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,360 83,878 96,708
% of contract IT jobs with a recognized job title 94.82% 94.94% 95.17%
Number of daily rates quoted 59,161 54,726 63,738
England median daily rate £450 £440 £425
Median daily rate % change year-on-year +2.27% +3.53% +6.25%
10th Percentile £275 £263 £259
90th Percentile £638 £625 £600
UK median daily rate £450 £428 £425
% change year-on-year +5.14% +0.71% +6.25%
Number of hourly rates quoted 2,881 2,688 2,831
England median hourly rate £18.70 £18.14 £19.00
Median hourly rate % change year-on-year +3.09% -4.53% +8.57%
10th Percentile £11.17 £10.75 £10.41
90th Percentile £48.75 £48.75 £47.00
UK median hourly rate £18.50 £18.50 £19.00
% change year-on-year - -2.63% +8.57%

Service Desk Support
Job Vacancy Trend in England

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support in England

Service Desk Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Support in England.

Contractor daily rate trend for Service Desk Support in England

Service Desk Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Desk Support in England over the 6 months to 22 July 2018.

Contractor daily rate histogram for Service Desk Support in England

Service Desk Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Support in England.

Contractor hourly rate trend for Service Desk Support in England

Service Desk Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Desk Support in England over the 6 months to 22 July 2018.

Contractor hourly rate histogram for Service Desk Support in England

Service Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the England region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -22 85 £150 -3.23% 4
South East -30 44 £145 - 9
North of England -12 37 £150 +20.00% 11
North West -6 23 £150 +20.00% 5
Midlands -15 20 £120 +4.35% 3
East of England +12 18 £118 - 3
East Midlands +12 13 £121 - 2
South West +9 13 £150 +9.09% 3
Yorkshire -25 9 £155 +39.33% 6
West Midlands -40 7 £120 +4.35% 1
North East - 5 £154 -
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 July 2018, Service Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Support in the job title.

1 127 (58.53%) Windows
2 111 (51.15%) Active Directory
3 98 (45.16%) Microsoft
4 87 (40.09%) Microsoft Office
5 63 (29.03%) ITIL
6 55 (25.35%) Windows 7
7 48 (22.12%) Citrix
8 37 (17.05%) Windows 10
9 30 (13.82%) Service Management
9 30 (13.82%) SLA
10 27 (12.44%) Problem-Solving
10 27 (12.44%) Office 365
11 26 (11.98%) Blackberry
12 24 (11.06%) Law
13 22 (10.14%) SCCM
14 21 (9.68%) MS Exchange
15 20 (9.22%) Ivanti
16 17 (7.83%) Finance
16 17 (7.83%) Windows Server
17 16 (7.37%) Android
18 14 (6.45%) ServiceNow
18 14 (6.45%) ITIL Certification
19 13 (5.99%) Legal
19 13 (5.99%) VMware
19 13 (5.99%) Skype
19 13 (5.99%) iPhone
20 12 (5.53%) Analytical Skills
20 12 (5.53%) Telecoms
20 12 (5.53%) Microsoft Excel
21 11 (5.07%) VoIP

Service Desk Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (9.68%) MS Exchange
2 8 (3.69%) Blackberry Enterprise Server
3 7 (3.23%) Skype for Business
4 6 (2.76%) Exchange Server 2010
5 5 (2.30%) SharePoint
6 2 (0.92%) IBM Notes
7 1 (0.46%) JBoss
7 1 (0.46%) Tomcat
Applications
1 87 (40.09%) Microsoft Office
2 12 (5.53%) Microsoft Excel
3 8 (3.69%) Microsoft PowerPoint
4 1 (0.46%) MS Visio
Business Applications
1 8 (3.69%) Carpe Diem
1 8 (3.69%) Elite 3E
2 6 (2.76%) assyst
3 3 (1.38%) Eikon
Cloud Services
1 27 (12.44%) Office 365
2 3 (1.38%) Microsoft Azure
3 2 (0.92%) Mimecast
3 2 (0.92%) SaaS
4 1 (0.46%) Dropbox
Communications & Networking
1 13 (5.99%) Skype
2 11 (5.07%) TCP/IP
2 11 (5.07%) VoIP
3 10 (4.61%) VPN
4 9 (4.15%) DHCP
4 9 (4.15%) DNS
5 8 (3.69%) LAN
6 6 (2.76%) Internet
6 6 (2.76%) Remote Desktop
6 6 (2.76%) WAN
7 4 (1.84%) SMS
8 3 (1.38%) Broadband
8 3 (1.38%) Network Security
8 3 (1.38%) SAN
9 2 (0.92%) Intranet
9 2 (0.92%) PBX
9 2 (0.92%) Wi-Fi
10 1 (0.46%) Cisco IOS
10 1 (0.46%) Extranet
10 1 (0.46%) VLAN
Database & Business Intelligence
1 8 (3.69%) SQL Server
Development Applications
1 1 (0.46%) JIRA
General
1 24 (11.06%) Law
2 17 (7.83%) Finance
3 13 (5.99%) Legal
4 12 (5.53%) Telecoms
5 10 (4.61%) Retail
6 8 (3.69%) Banking
7 4 (1.84%) French Language
8 3 (1.38%) Front Office
8 3 (1.38%) Investment Banking
8 3 (1.38%) Publishing
9 2 (0.92%) Local Government
10 1 (0.46%) Advertising
10 1 (0.46%) Automotive
10 1 (0.46%) Electronics
10 1 (0.46%) German Language
10 1 (0.46%) Italian Language
10 1 (0.46%) Manufacturing
10 1 (0.46%) Marketing
10 1 (0.46%) Portuguese Language
10 1 (0.46%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.46%) COM
1 1 (0.46%) CSS
1 1 (0.46%) HTML
Miscellaneous
1 26 (11.98%) Blackberry
2 13 (5.99%) iPhone
3 12 (5.53%) Analytical Skills
4 10 (4.61%) Smartphone
5 5 (2.30%) Management Information System
6 4 (1.84%) Self-Motivation
7 3 (1.38%) Data Centre
7 3 (1.38%) EPoS
7 3 (1.38%) Fat Client
7 3 (1.38%) Freedom of Information
7 3 (1.38%) Handset
7 3 (1.38%) Thin Client
8 2 (0.92%) NHS
8 2 (0.92%) Video Conferencing
9 1 (0.46%) BYOD
9 1 (0.46%) iPad
9 1 (0.46%) PDA
9 1 (0.46%) Social Media
Operating Systems
1 127 (58.53%) Windows
2 55 (25.35%) Windows 7
3 37 (17.05%) Windows 10
4 17 (7.83%) Windows Server
5 16 (7.37%) Android
6 10 (4.61%) Apple iOS
6 10 (4.61%) Windows 8
7 8 (3.69%) Windows Server 2008
7 8 (3.69%) Windows XP
8 7 (3.23%) Windows Server 2012
9 5 (2.30%) Unix
10 4 (1.84%) Mac OS
11 3 (1.38%) Linux
11 3 (1.38%) Mac OS X
11 3 (1.38%) Windows Vista
12 2 (0.92%) Windows 2000
13 1 (0.46%) Windows Server 2003
Processes & Methodologies
1 63 (29.03%) ITIL
2 30 (13.82%) Service Management
3 27 (12.44%) Problem-Solving
4 11 (5.07%) Document Management
4 11 (5.07%) Root Cause Analysis
4 11 (5.07%) Time Management
5 10 (4.61%) Continuous Improvement
5 10 (4.61%) ITSM
5 10 (4.61%) Service Delivery
6 9 (4.15%) Incident Management
7 7 (3.23%) ITIL V3
7 7 (3.23%) Mobile Device Management
8 6 (2.76%) Change Management
8 6 (2.76%) Decision-Making
8 6 (2.76%) Problem Management
9 4 (1.84%) Migration
10 3 (1.38%) Asset Management
10 3 (1.38%) Patch Management
10 3 (1.38%) Performance Tuning
10 3 (1.38%) Ticket Management
Programming Languages
1 6 (2.76%) SQL
2 1 (0.46%) JavaScript
2 1 (0.46%) PowerShell
Qualifications
1 14 (6.45%) ITIL Certification
2 8 (3.69%) Security Cleared
3 7 (3.23%) Microsoft Certification
3 7 (3.23%) SC Cleared
4 6 (2.76%) Degree
4 6 (2.76%) MCSE
5 5 (2.30%) DBS Check
6 4 (1.84%) MCP
7 3 (1.38%) MCSA
7 3 (1.38%) MOS
8 1 (0.46%) CCNA
8 1 (0.46%) CCNP
8 1 (0.46%) Cisco Certification
8 1 (0.46%) HNC
Quality Assurance & Compliance
1 30 (13.82%) SLA
2 1 (0.46%) QA
2 1 (0.46%) Sarbanes-Oxley
System Software
1 111 (51.15%) Active Directory
2 8 (3.69%) VMware Infrastructure
3 3 (1.38%) Terminal Services
3 3 (1.38%) Virtual Desktop
4 2 (0.92%) Virtual Machines
4 2 (0.92%) XenApp
5 1 (0.46%) BitLocker
5 1 (0.46%) Hyper-V
5 1 (0.46%) Microsoft App-V
Systems Management
1 22 (10.14%) SCCM
2 8 (3.69%) AirWatch
3 5 (2.30%) Systems Management Server (SMS)
4 2 (0.92%) Microsoft Intune
4 2 (0.92%) SCOM
5 1 (0.46%) DameWare
5 1 (0.46%) OVSD
5 1 (0.46%) SafeCom
5 1 (0.46%) vCenter Server
5 1 (0.46%) WSUS
Vendors
1 98 (45.16%) Microsoft
2 48 (22.12%) Citrix
3 20 (9.22%) Ivanti
4 14 (6.45%) ServiceNow
5 13 (5.99%) VMware
6 11 (5.07%) iManage
6 11 (5.07%) Remedy
7 10 (4.61%) Cisco
8 7 (3.23%) Apple
9 5 (2.30%) HP
10 4 (1.84%) Mitel
10 4 (1.84%) SolarWinds
11 3 (1.38%) Bloomberg
11 3 (1.38%) Reuters
12 2 (0.92%) Avaya
12 2 (0.92%) Lotus
12 2 (0.92%) Polycom
12 2 (0.92%) SAP
12 2 (0.92%) Sun
13 1 (0.46%) Google