2nd Line Desktop Support Engineer Contracts with Hybrid/Remote/WFH Options

Second Line Desktop Support Engineer
UK > Work from Home

The median Second Line Desktop Support Engineer daily rate for remote or hybrid work is £261, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 301 342 447
Rank change year-on-year +41 +105 +178
Contract jobs requiring a 2nd Line Desktop Support Engineer 3 3 30
As % of all contract jobs with a WFH option 0.030% 0.020% 0.12%
As % of the Job Titles category 0.032% 0.021% 0.12%
Number of daily rates quoted 2 1 22
10th Percentile £227 - £200
25th Percentile £237 - £200
Median daily rate (50th Percentile) £261 £102 £204
Median % change year-on-year +156.13% -50.00% +16.57%
75th Percentile £292 - £229
90th Percentile £307 - £250
UK median daily rate £195 £193 £208
% change year-on-year +1.30% -7.27% +9.26%

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 9,288 14,354 24,650
% of contract IT jobs with a recognized job title 93.77% 93.54% 95.33%
Number of daily rates quoted 6,350 9,595 17,415
10th Percentile £337 £325 £360
25th Percentile £414 £425 £444
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.69% +2.76%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 228 579 565
10th Percentile £14.00 £14.38 £18.50
25th Percentile £18.19 £23.39 £26.00
Median hourly rate £38.00 £44.74 £55.00
Median % change year-on-year -15.06% -18.65% +57.14%
75th Percentile £66.00 £63.00 £68.75
90th Percentile £75.00 £75.25 £80.25
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

2nd Line Desktop Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 2nd Line Desktop Support Engineer in the job title as a proportion of all IT jobs advertised.

2nd Line Desktop Support Engineer trend for jobs with Hybrid/Remote/WFH options

2nd Line Desktop Support Engineer
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing 2nd Line Desktop Support Engineer.

2nd Line Desktop Support Engineer daily rate for jobs with a WFH option

2nd Line Desktop Support Engineer
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing 2nd Line Desktop Support Engineer.

2nd Line Desktop Support Engineer hourly rate for jobs with a WFH option

2nd Line Desktop Support Engineer Skill Set
Top 19 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 May 2025, 2nd Line Desktop Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring 2nd Line Desktop Support Engineer in the job title.

1 2 (66.67%) Customer Service
1 2 (66.67%) Windows
1 2 (66.67%) Microsoft
2 1 (33.33%) Active Directory
2 1 (33.33%) Dell
2 1 (33.33%) Client/Server
2 1 (33.33%) Cisco
2 1 (33.33%) Telecoms
2 1 (33.33%) Finance
2 1 (33.33%) Change Control
2 1 (33.33%) Windows 10
2 1 (33.33%) JIRA
2 1 (33.33%) Data Protection Act
2 1 (33.33%) SCCM
2 1 (33.33%) Video Conferencing
2 1 (33.33%) Data Protection
2 1 (33.33%) Problem-Solving
2 1 (33.33%) Deployment Automation
2 1 (33.33%) Social Skills

2nd Line Desktop Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Development Applications
1 1 (33.33%) JIRA
General
1 1 (33.33%) Finance
1 1 (33.33%) Social Skills
1 1 (33.33%) Telecoms
Miscellaneous
1 1 (33.33%) Client/Server
1 1 (33.33%) Data Protection Act
1 1 (33.33%) Video Conferencing
Operating Systems
1 2 (66.67%) Windows
2 1 (33.33%) Windows 10
Processes & Methodologies
1 2 (66.67%) Customer Service
2 1 (33.33%) Change Control
2 1 (33.33%) Data Protection
2 1 (33.33%) Deployment Automation
2 1 (33.33%) Problem-Solving
System Software
1 1 (33.33%) Active Directory
Systems Management
1 1 (33.33%) SCCM
Vendors
1 2 (66.67%) Microsoft
2 1 (33.33%) Cisco
2 1 (33.33%) Dell