2nd Line Desktop Support Engineer Contracts

Second Line Desktop Support Engineer
UK

The median Second Line Desktop Support Engineer daily rate in the UK is £195, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 498 566 667
Rank change year-on-year +68 +101 +128
Contract jobs requiring a 2nd Line Desktop Support Engineer 22 16 51
As % of all contract jobs advertised in the UK 0.075% 0.037% 0.085%
As % of the Job Titles category 0.081% 0.040% 0.090%
Number of daily rates quoted 11 12 34
10th Percentile £126 £122 £200
25th Percentile £181 £152 £200
Median daily rate (50th Percentile) £195 £193 £208
Median % change year-on-year +1.30% -7.27% +9.26%
75th Percentile £203 £203 £250
90th Percentile £220 - £268
UK excluding London median daily rate £195 £195 £204
% change year-on-year - -4.41% +8.80%
Number of hourly rates quoted 5 0 1
10th Percentile - - -
25th Percentile £22.50 - £22.75
Median hourly rate £23.00 - £23.50
75th Percentile £23.50 - £24.25
90th Percentile £24.20 - -
UK excluding London median hourly rate £23.00 - -

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,084 40,415 56,464
% of contract IT jobs with a recognized job title 92.52% 92.78% 94.61%
Number of daily rates quoted 17,692 26,309 39,470
10th Percentile £300 £275 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £492 £500
% change year-on-year -3.46% -1.60% +5.26%
Number of hourly rates quoted 1,035 2,664 1,570
10th Percentile £14.07 £12.86 £14.29
25th Percentile £18.50 £16.30 £19.50
Median hourly rate £29.00 £36.42 £45.00
Median % change year-on-year -20.37% -19.07% +91.49%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.00 £39.55 £42.50
% change year-on-year -29.20% -6.94% +117.95%

2nd Line Desktop Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Desktop Support Engineer.

Daily rate trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Desktop Support Engineer over the 6 months to 1 May 2025.

Daily rate histogram for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Desktop Support Engineer.

Hourly rate trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support Engineer within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +68 20 £195 -
England +60 18 £195 +1.30% 1
North of England +22 11 £195 -
North West +20 5 - -
South East +47 4 £195 -9.30%
Work from Home +41 3 £261 +156.13%
Yorkshire +7 3 £126 -36.20%
North East +1 3 £195 -
London +39 2 £303 +196.57% 1
Northern Ireland -7 2 - -
Scotland - 2 - -
East Midlands - 1 £180 -
Midlands - 1 £180 -

2nd Line Desktop Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, 2nd Line Desktop Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Desktop Support Engineer in the job title.

1 20 (90.91%) Windows
2 16 (72.73%) Microsoft
3 14 (63.64%) Microsoft 365
4 13 (59.09%) Active Directory
5 11 (50.00%) ITIL
6 9 (40.91%) Manufacturing
6 9 (40.91%) Windows 10
6 9 (40.91%) Social Skills
7 8 (36.36%) Problem-Solving
7 8 (36.36%) Microsoft Office
8 7 (31.82%) Microsoft Exchange
8 7 (31.82%) VPN
8 7 (31.82%) Analytical Skills
8 7 (31.82%) Time Management
9 6 (27.27%) Degree
9 6 (27.27%) SCCM
9 6 (27.27%) Patch Management
9 6 (27.27%) Service Management
9 6 (27.27%) Finance
10 5 (22.73%) Windows Server
10 5 (22.73%) Presentation Skills
10 5 (22.73%) Documentation Skills
10 5 (22.73%) Proactive Maintenance
10 5 (22.73%) Project Delivery
10 5 (22.73%) Windows Server 2016
10 5 (22.73%) Business Case
10 5 (22.73%) Asset Management
10 5 (22.73%) Microsoft PowerPoint
10 5 (22.73%) Management Information System
10 5 (22.73%) Windows Server 2003

2nd Line Desktop Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (31.82%) Microsoft Exchange
2 2 (9.09%) SharePoint
Applications
1 8 (36.36%) Microsoft Office
2 5 (22.73%) Microsoft PowerPoint
2 5 (22.73%) MS Visio
Cloud Services
1 14 (63.64%) Microsoft 365
2 3 (13.64%) Azure
Communications & Networking
1 7 (31.82%) VPN
2 5 (22.73%) LAN
Development Applications
1 1 (4.55%) JIRA
General
1 9 (40.91%) Manufacturing
1 9 (40.91%) Social Skills
2 7 (31.82%) Analytical Skills
3 6 (27.27%) Finance
4 5 (22.73%) Documentation Skills
4 5 (22.73%) Presentation Skills
4 5 (22.73%) Telecoms
5 4 (18.18%) Electronics
5 4 (18.18%) Marketing
5 4 (18.18%) Public Sector
6 2 (9.09%) Banking
Miscellaneous
1 5 (22.73%) Management Information System
2 3 (13.64%) iPhone
3 2 (9.09%) BYOD
4 1 (4.55%) Client/Server
4 1 (4.55%) Data Protection Act
4 1 (4.55%) Smartphone
4 1 (4.55%) Video Conferencing
Operating Systems
1 20 (90.91%) Windows
2 9 (40.91%) Windows 10
3 5 (22.73%) Windows 8
3 5 (22.73%) Windows Server
3 5 (22.73%) Windows Server 2003
3 5 (22.73%) Windows Server 2008
3 5 (22.73%) Windows Server 2012
3 5 (22.73%) Windows Server 2016
3 5 (22.73%) Windows XP
4 2 (9.09%) Apple iOS
4 2 (9.09%) Windows 7
5 1 (4.55%) Android
Processes & Methodologies
1 11 (50.00%) ITIL
2 8 (36.36%) Problem-Solving
3 7 (31.82%) Time Management
4 6 (27.27%) Patch Management
4 6 (27.27%) Service Management
5 5 (22.73%) Asset Management
5 5 (22.73%) Business Case
5 5 (22.73%) Infrastructure Monitoring
5 5 (22.73%) Mentoring
5 5 (22.73%) Proactive Maintenance
5 5 (22.73%) Project Delivery
5 5 (22.73%) Technical Analysis
6 4 (18.18%) Business Intelligence
6 4 (18.18%) Digital Marketing
6 4 (18.18%) Programme Management
7 3 (13.64%) Customer Service
8 2 (9.09%) Coaching
9 1 (4.55%) Change Control
9 1 (4.55%) Data Protection
9 1 (4.55%) Incident Management
Qualifications
1 6 (27.27%) Degree
2 5 (22.73%) Microsoft Certification
3 4 (18.18%) DBS Check
Quality Assurance & Compliance
1 2 (9.09%) QA
System Software
1 13 (59.09%) Active Directory
Systems Management
1 6 (27.27%) SCCM
2 3 (13.64%) Microsoft Intune
Vendors
1 16 (72.73%) Microsoft
2 5 (22.73%) Canon
3 4 (18.18%) SAP
4 3 (13.64%) Citrix
5 2 (9.09%) Apple
5 2 (9.09%) ServiceNow
6 1 (4.55%) Cisco
6 1 (4.55%) Dell