Hybrid/Remote Cisco ICM Contract Job Trends

Cisco Unified Intelligent Contact Management Enterprise
UK > Work from Home

The table below provides summary statistics and contractor rates for remote or hybrid contract work requiring Cisco ICM skills. It covers contract job vacancies from the 6 months leading up to 13 October 2025, with comparisons to the same periods in the previous two years.

6 months to
13 Oct 2025
Same period 2024 Same period 2023
Rank 310 329 409
Rank change year-on-year +19 +80 -
Contract jobs citing Cisco ICM 1 4 1
As % of all contract jobs with remote/hybrid work options 0.010% 0.032% 0.005%
As % of the Communications & Networking category 0.100% 0.30% 0.041%
Number of daily rates quoted 1 1 1
10th Percentile - - -
25th Percentile £576 £288 £275
Median daily rate (50th Percentile) £593 £300 £300
Median % change year-on-year +97.50% - -
75th Percentile £609 £313 £325
90th Percentile - - -
UK median daily rate £471 £300 £300
% change year-on-year +57.08% - -

All Communications and Computer Networking Skills
Work from Home

Cisco ICM falls under the Communications and Computer Networking category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring communications or computer networking skills.

Contract vacancies with a requirement for communications or computer networking skills 1,001 1,324 2,411
As % of all contract jobs with a WFH option 10.44% 10.70% 12.60%
Number of daily rates quoted 656 824 1,595
10th Percentile £293 £325 £313
25th Percentile £400 £423 £413
Median daily rate (50th Percentile) £500 £538 £500
Median % change year-on-year -6.98% +7.50% -4.76%
75th Percentile £600 £625 £615
90th Percentile £688 £688 £700
UK median daily rate £475 £500 £500
% change year-on-year -5.00% - -
Number of hourly rates quoted 39 26 83
10th Percentile £29.80 £35.50 £18.80
25th Percentile £44.38 £37.50 £21.24
Median hourly rate £63.50 £46.78 £50.00
Median % change year-on-year +35.74% -6.44% -9.09%
75th Percentile £65.00 £65.00 £70.00
90th Percentile £70.03 £73.13 £76.25
UK median hourly rate £34.50 £48.56 £56.49
% change year-on-year -28.95% -14.04% +37.78%

Cisco ICM
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of contract IT job postings citing Cisco ICM and offering remote or hybrid work options relative to all contract IT jobs advertised.

Cisco ICM job vacancy trend for remote/hybrid jobs

Cisco ICM
Daily Rate Trend for Remote/Hybrid Jobs

Contractor daily rate distribution trend for jobs with remote/hybrid work options citing Cisco ICM.

Contractor daily rate distribution trend for jobs with remote/hybrid work options citing Cisco ICM

Cisco ICM
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Communications & Networking
1 1 (100.00%) CTI
1 1 (100.00%) VoIP
1 1 (100.00%) WebEx
Database & Business Intelligence
1 1 (100.00%) SQL Server
Job Titles
1 1 (100.00%) Consultant
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows Server
Processes & Methodologies
1 1 (100.00%) Capacity Planning
1 1 (100.00%) Cisco ICM Scripting
1 1 (100.00%) CRM
1 1 (100.00%) Data Governance
1 1 (100.00%) High Availability
1 1 (100.00%) Root Cause Analysis
1 1 (100.00%) Stakeholder Engagement
Programming Languages
1 1 (100.00%) PowerShell
1 1 (100.00%) Python
Qualifications
1 1 (100.00%) CCIE
1 1 (100.00%) CCIE Collaboration
1 1 (100.00%) CCNP
1 1 (100.00%) Cisco Certification
1 1 (100.00%) SC Cleared
1 1 (100.00%) Security Cleared
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) Cisco CUCM
1 1 (100.00%) Cisco UCCE
Vendors
1 1 (100.00%) Avaya
1 1 (100.00%) Cisco
1 1 (100.00%) Genesys