The following table provides summary statistics for contract job vacancies with a requirement for Cisco ICM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Cisco ICM over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Cisco Unified Intelligent Contact Management Enterprise
UK
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 599 638 614
Rank change year-on-year +39 -24  
Contract jobs citing Cisco ICM 2 6 32
As % of all contract IT jobs advertised in the UK 0.004% 0.011% 0.057%
As % of the Communications & Networking category 0.032% 0.069% 0.39%
Number of daily rates quoted 2 3 12
Median daily rate £400 £513 £431
Median daily rate % change year-on-year -21.95% +18.84%  
UK excluding London median daily rate £400 £469 £443
% change year-on-year -14.66% +5.93%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

Cisco ICM is in the communications and computer networking skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for communications and computer networking skills.

Contract Communications & Computer Network Skills
UK
Contract job vacancies with a requirement for communications and computer networking skills 6274 8675 8108
As % of all contract IT job vacancies advertised in the UK 13.56% 16.13% 14.45%
Number of daily rates quoted 3717 5255 4568
Median daily rate £400 £390 £360
Median daily rate % change year-on-year +2.56% +8.33%  
90% offered a daily rate of more than £212 £240 £213
10% offered a daily rate of more than £550 £550 £500
UK excluding London median daily rate £375 £368 £345
% change year-on-year +2.04% +6.52%  
Number of hourly rates quoted 391 426 478
Median hourly rate £27.50 £29.00 £23.50
Median hourly rate % change year-on-year -5.17% +23.40%  
90% offered a hourly rate of more than £12.05 £13.00 £13.00
10% offered a hourly rate of more than £50.00 £47.83 £45.00
UK excluding London median hourly rate £28.00 £32.50 £25.00
% change year-on-year -13.84% +30.00%  

Cisco ICM
Job Vacancy Trend

The job posting trend of jobs advertised citing Cisco ICM as a proportion of all contract or permanent IT jobs with a match in the Communications & Networking category.

Job vacancy trend for Cisco ICM in the UK

Cisco ICM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Cisco ICM.

Contractor daily rate trend for Cisco ICM in the UK

Cisco ICM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Cisco ICM.

Contractor hourly rate trend for Cisco ICM in the UK

Cisco ICM
Top 3 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 2 £400 -21.95%
South East +28 2 £400 -14.66%
East Sussex - 1 £400 -

For the 6 months to 24 June 2017, IT contractor jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Cisco ICM.

1 8 (100.00%) Cisco
2 5 (62.50%) CTI
2 5 (62.50%) Cisco IPCC
2 5 (62.50%) IVR
2 5 (62.50%) WFM
2 5 (62.50%) Cisco CUCM
2 5 (62.50%) Verint
2 5 (62.50%) Cisco ICM Scripting
3 4 (50.00%) Cisco IPT
3 4 (50.00%) IP Telephony
3 4 (50.00%) BCP
3 4 (50.00%) Change Management
3 4 (50.00%) Telecoms
3 4 (50.00%) ITIL
3 4 (50.00%) CRM
3 4 (50.00%) LAN
3 4 (50.00%) WAN
4 3 (37.50%) Microsoft
4 3 (37.50%) Microsoft Office
4 3 (37.50%) Cisco UCCE
4 3 (37.50%) Continuous Improvement
4 3 (37.50%) NICE Systems
5 2 (25.00%) Banking
5 2 (25.00%) Oracle
5 2 (25.00%) Avaya
5 2 (25.00%) Contact Management
5 2 (25.00%) CMS
6 1 (12.50%) VMware
6 1 (12.50%) Cisco UCCX
6 1 (12.50%) QA

Cisco ICM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (25.00%) CMS
Applications
1 3 (37.50%) Microsoft Office
Communications & Networking
1 5 (62.50%) CTI
2 4 (50.00%) Cisco IPT
2 4 (50.00%) IP Telephony
2 4 (50.00%) LAN
2 4 (50.00%) WAN
General
1 4 (50.00%) Telecoms
2 2 (25.00%) Banking
Job Titles
1 4 (50.00%) Cisco Specialist
1 4 (50.00%) IP Specialist
2 3 (37.50%) Cisco IPT Specialist
2 3 (37.50%) Telephony Specialist
3 1 (12.50%) Avaya Engineer
3 1 (12.50%) Cisco Engineer
3 1 (12.50%) Communications Engineer
3 1 (12.50%) Test Engineer
3 1 (12.50%) Voice Engineer
Miscellaneous
1 5 (62.50%) IVR
Processes & Methodologies
1 5 (62.50%) Cisco ICM Scripting
1 5 (62.50%) WFM
2 4 (50.00%) BCP
2 4 (50.00%) Change Management
2 4 (50.00%) CRM
2 4 (50.00%) ITIL
3 3 (37.50%) Continuous Improvement
4 2 (25.00%) Contact Management
5 1 (12.50%) Speech Recognition
5 1 (12.50%) Workforce Optimisation
Quality Assurance & Compliance
1 1 (12.50%) QA
System Software
1 1 (12.50%) VMware Infrastructure
Systems Management
1 5 (62.50%) Cisco CUCM
1 5 (62.50%) Cisco IPCC
2 3 (37.50%) Cisco UCCE
3 1 (12.50%) Cisco UCCX
Vendors
1 8 (100.00%) Cisco
2 5 (62.50%) Verint
3 3 (37.50%) Microsoft
3 3 (37.50%) NICE Systems
4 2 (25.00%) Avaya
4 2 (25.00%) Oracle
5 1 (12.50%) VMware