Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for Cisco ICM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Cisco ICM over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Cisco Unified Intelligent Contact Management Enterprise
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 877 888 878
Rank change year-on-year +11 -10 -40
Contract jobs citing Cisco ICM 7 11 26
As % of all contract IT jobs advertised in the UK 0.007% 0.010% 0.023%
As % of the Communications & Networking category 0.049% 0.067% 0.17%
Number of daily rates quoted 5 4 12
UK median daily rate £400 £513 £425
Median daily rate % change year-on-year -21.95% +20.59% +37.10%
10th Percentile £342 £424 £300
90th Percentile £445 £538 £566
UK excluding London median daily rate £400 £403 £425
% change year-on-year -0.62% -5.29% +41.67%
Number of hourly rates quoted 0 0 0
UK median hourly rate - - -
UK excluding London median hourly rate - - -

Cisco ICM is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Contract vacancies with a requirement for communications or computer networking skills 14146 16349 15656
As % of all contract IT jobs advertised in the UK 13.71% 15.51% 13.88%
Number of daily rates quoted 8603 9874 9060
UK median daily rate £400 £400 £388
Median daily rate % change year-on-year - +3.23% +3.33%
10th Percentile £181 £214 £213
90th Percentile £588 £575 £550
UK excluding London median daily rate £375 £375 £363
% change year-on-year - +3.45% +3.57%
Number of hourly rates quoted 746 834 1012
UK median hourly rate £19.00 £23.88 £20.71
Median hourly rate % change year-on-year -20.42% +15.31% +3.53%
10th Percentile £11.15 £11.72 £11.00
90th Percentile £46.82 £48.00 £46.00
UK excluding London median hourly rate £18.04 £25.00 £20.97
% change year-on-year -27.84% +19.23% +4.84%

Cisco ICM
Job Vacancy Trend

Job postings citing Cisco ICM as a percentage of all IT jobs advertised.

Job vacancy trend for Cisco ICM in the UK

Cisco ICM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Cisco ICM.

Contractor daily rate trend for Cisco ICM in the UK

Cisco ICM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Cisco ICM over the 6 months to 22 November 2017.

Contractor daily rate histogram for Cisco ICM in the UK

Cisco ICM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Cisco ICM.

Contractor hourly rate trend for Cisco ICM in the UK

Cisco ICM
Top 4 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 7 £400 -21.95%
UK excluding London +33 5 £400 -0.62%
South East +13 5 £400 -
London -37 2 £383 -27.14%

For the 6 months to 22 November 2017, IT contractor jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Cisco ICM.

1 7 (100.00%) Cisco
2 5 (71.43%) Contact Management
2 5 (71.43%) Cisco UCCE
3 4 (57.14%) Cisco CUCM
4 3 (42.86%) NetScaler
4 3 (42.86%) Palo Alto
4 3 (42.86%) Change Management
4 3 (42.86%) Firewall
4 3 (42.86%) Citrix
4 3 (42.86%) Cisco Certification
4 3 (42.86%) Avaya
5 2 (28.57%) Oracle
5 2 (28.57%) CA
5 2 (28.57%) IPsec
5 2 (28.57%) CMS
5 2 (28.57%) Banking
5 2 (28.57%) CA Spectrum
6 1 (14.29%) XenServer
6 1 (14.29%) Wireless Security
6 1 (14.29%) WPA2
6 1 (14.29%) Unified Communications
6 1 (14.29%) Digital Signal Processing
6 1 (14.29%) Signal Processing
6 1 (14.29%) Cisco Nexus
6 1 (14.29%) Multicast
6 1 (14.29%) Cisco ICM Scripting
6 1 (14.29%) Line Management
6 1 (14.29%) Lancope
6 1 (14.29%) 802.1X
6 1 (14.29%) Stealthwatch

Cisco ICM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (28.57%) CMS
Communications & Networking
1 3 (42.86%) Firewall
1 3 (42.86%) NetScaler
2 2 (28.57%) IPsec
3 1 (14.29%) Cisco IOS
3 1 (14.29%) Cisco Nexus
3 1 (14.29%) Ethernet
3 1 (14.29%) H.323
3 1 (14.29%) ISDN
3 1 (14.29%) MPLS
3 1 (14.29%) Multicast
3 1 (14.29%) PBX
3 1 (14.29%) SIGTRAN
3 1 (14.29%) SS7
3 1 (14.29%) Unified Communications
3 1 (14.29%) VoIP
3 1 (14.29%) VPN
3 1 (14.29%) Wireless
3 1 (14.29%) Wireless Security
3 1 (14.29%) WPA2
General
1 2 (28.57%) Banking
Job Titles
1 4 (57.14%) Voice Engineer
2 3 (42.86%) 3rd Line Engineer
3 2 (28.57%) 3rd Line Network Engineer
3 2 (28.57%) Operations Engineer
4 1 (14.29%) 3rd Line Support
4 1 (14.29%) 3rd Line Support Engineer
4 1 (14.29%) Avaya Engineer
4 1 (14.29%) Cisco Engineer
4 1 (14.29%) Cisco Voice Engineer
4 1 (14.29%) Designer
4 1 (14.29%) Lead Designer
4 1 (14.29%) Network Engineer
4 1 (14.29%) Network Operations Engineer
4 1 (14.29%) Support Engineer
4 1 (14.29%) Voice Network Engineer
4 1 (14.29%) Voice Support Engineer
Libraries, Frameworks & Software Standards
1 1 (14.29%) 802.1X
1 1 (14.29%) VXML
Miscellaneous
1 1 (14.29%) IVR
Operating Systems
1 1 (14.29%) Windows
Processes & Methodologies
1 5 (71.43%) Contact Management
2 3 (42.86%) Change Management
3 1 (14.29%) Cisco ICM Scripting
3 1 (14.29%) Digital Signal Processing
3 1 (14.29%) Line Management
3 1 (14.29%) Load Balancing
3 1 (14.29%) Migration
3 1 (14.29%) Service Management
3 1 (14.29%) Signal Processing
Programming Languages
1 1 (14.29%) SQL
Qualifications
1 3 (42.86%) Cisco Certification
2 1 (14.29%) CCIE
2 1 (14.29%) CCVP
System Software
1 1 (14.29%) XenServer
Systems Management
1 5 (71.43%) Cisco UCCE
2 4 (57.14%) Cisco CUCM
3 2 (28.57%) CA Spectrum
4 1 (14.29%) Stealthwatch
Vendors
1 7 (100.00%) Cisco
2 3 (42.86%) Avaya
2 3 (42.86%) Citrix
2 3 (42.86%) Palo Alto
3 2 (28.57%) CA
3 2 (28.57%) Oracle
4 1 (14.29%) CheckPoint
4 1 (14.29%) Genesys
4 1 (14.29%) Lancope