Period
to 18 October 2018

The following table provides summary statistics for contract job vacancies with a requirement for Cisco ICM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Cisco ICM over the 6 months to 18 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Cisco Unified Intelligent Contact Management Enterprise
UK
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 869 860 878
Rank change year-on-year -9 +18 -13
Contract jobs citing Cisco ICM 15 7 16
As % of all contract IT jobs advertised in the UK 0.015% 0.007% 0.015%
As % of the Communications & Networking category 0.11% 0.052% 0.097%
Number of daily rates quoted 9 5 6
UK median daily rate £250 £400 £506
Median daily rate % change year-on-year -37.50% -20.99% +17.39%
10th Percentile £213 £342 £402
90th Percentile £490 £445 £538
UK excluding London median daily rate £238 £400 £425
% change year-on-year -40.63% -5.88% -
Number of hourly rates quoted 0 0 0
UK median hourly rate - - -
UK excluding London median hourly rate - - -

Cisco ICM is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Contract vacancies with a requirement for communications or computer networking skills 13,611 13,536 16,472
As % of all contract IT jobs advertised in the UK 13.20% 13.62% 15.46%
Number of daily rates quoted 8,212 8,248 10,031
UK median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £200 £188 £220
90th Percentile £606 £585 £575
UK excluding London median daily rate £400 £375 £375
% change year-on-year +6.67% - +4.17%
Number of hourly rates quoted 673 727 837
UK median hourly rate £19.00 £19.25 £23.75
Median hourly rate % change year-on-year -1.30% -18.95% +18.75%
10th Percentile £12.20 £11.25 £11.72
90th Percentile £48.75 £47.50 £47.50
UK excluding London median hourly rate £19.00 £19.44 £25.00
% change year-on-year -2.26% -22.24% +25.00%

Cisco ICM
Job Vacancy Trend

Job postings citing Cisco ICM as a percentage of all IT jobs advertised.

Job vacancy trend for Cisco ICM in the UK

Cisco ICM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Cisco ICM.

Contractor daily rate trend for Cisco ICM in the UK

Cisco ICM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Cisco ICM over the 6 months to 18 October 2018.

Contractor daily rate histogram for Cisco ICM in the UK

Cisco ICM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Cisco ICM.

Contractor hourly rate trend for Cisco ICM in the UK

Cisco ICM
Top 6 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London -12 13 £238 -40.63%
England +2 10 £413 +3.13%
South West - 7 £286 -
Scotland - 5 £225 -
London -15 2 £500 +30.72%
South East -15 1 £475 +18.75%

For the 6 months to 18 October 2018, IT contractor jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Cisco ICM.

1 15 (100.00%) Cisco
2 10 (66.67%) Java
2 10 (66.67%) JavaScript
2 10 (66.67%) JSP
2 10 (66.67%) Tomcat
2 10 (66.67%) VXML
2 10 (66.67%) IVR
2 10 (66.67%) Cisco UCCE
3 9 (60.00%) Analytical Skills
3 9 (60.00%) Speech Recognition
3 9 (60.00%) .NET
4 5 (33.33%) Avaya
4 5 (33.33%) Genesys
4 5 (33.33%) VoIP
4 5 (33.33%) CMS
5 4 (26.67%) Test Strategy
5 4 (26.67%) Technical Analysis
5 4 (26.67%) Problem-Solving
6 3 (20.00%) ISO 9001
6 3 (20.00%) PCI DSS
6 3 (20.00%) ISO/IEC 27001
7 1 (6.67%) Security Cleared
7 1 (6.67%) Web Development
7 1 (6.67%) Data Protection
7 1 (6.67%) Contact Management

Cisco ICM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (66.67%) Tomcat
2 5 (33.33%) CMS
Communications & Networking
1 5 (33.33%) VoIP
Job Titles
1 9 (60.00%) Developer
2 4 (26.67%) Analyst
2 4 (26.67%) Senior Analyst
2 4 (26.67%) Senior Telephony Analyst
2 4 (26.67%) Telephony Analyst
3 2 (13.33%) IT Analyst
4 1 (6.67%) Consultant
4 1 (6.67%) Network Engineer
4 1 (6.67%) Network Support
4 1 (6.67%) Network Support Engineer
4 1 (6.67%) Senior Data Warehouse Specialist
4 1 (6.67%) Support Engineer
4 1 (6.67%) Telephony Specialist
4 1 (6.67%) Web Developer
Libraries, Frameworks & Software Standards
1 10 (66.67%) JSP
1 10 (66.67%) VXML
2 9 (60.00%) .NET
Miscellaneous
1 10 (66.67%) IVR
2 9 (60.00%) Analytical Skills
Processes & Methodologies
1 9 (60.00%) Speech Recognition
2 4 (26.67%) Problem-Solving
2 4 (26.67%) Technical Analysis
2 4 (26.67%) Test Strategy
3 1 (6.67%) Contact Management
3 1 (6.67%) Data Protection
3 1 (6.67%) Web Development
Programming Languages
1 10 (66.67%) Java
1 10 (66.67%) JavaScript
Qualifications
1 1 (6.67%) Security Cleared
Quality Assurance & Compliance
1 3 (20.00%) ISO 9001
1 3 (20.00%) ISO/IEC 27001
1 3 (20.00%) PCI DSS
Systems Management
1 10 (66.67%) Cisco UCCE
Vendors
1 15 (100.00%) Cisco
2 5 (33.33%) Avaya
2 5 (33.33%) Genesys