Hybrid/Remote Service Desk Management Contract Job Trends

Service Desk Management
UK > Work from Home

The table below provides summary statistics and contractor rates for remote or hybrid contract work requiring Service Desk Management skills. It covers contract job vacancies from the 6 months leading up to 23 November 2025, with comparisons to the same periods in the previous two years.

6 months to
23 Nov 2025
Same period 2024 Same period 2023
Rank 315 332 394
Rank change year-on-year +17 +62 +167
Contract jobs citing Service Desk Management 1 1 3
As % of all contract jobs with remote/hybrid work options 0.010% 0.008% 0.016%
As % of the Processes & Methodologies category 0.011% 0.009% 0.018%
Number of daily rates quoted 1 1 3
10th Percentile - - -
25th Percentile - £563 -
Median daily rate (50th Percentile) £186 £575 £325
Median % change year-on-year -67.65% +76.92% +116.67%
75th Percentile - £588 £394
90th Percentile - - £435
UK median daily rate £501 £325 £375
% change year-on-year +54.00% -13.33% +57.89%

All Process and Methodology Skills
Work from Home

Service Desk Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 9,372 10,881 16,228
As % of all contract jobs with a WFH option 91.57% 88.09% 88.74%
Number of daily rates quoted 6,200 6,826 11,230
10th Percentile £325 £325 £338
25th Percentile £413 £413 £425
Median daily rate (50th Percentile) £513 £525 £525
Median % change year-on-year -2.38% - -4.55%
75th Percentile £625 £638 £638
90th Percentile £725 £750 £743
UK median daily rate £500 £525 £532
% change year-on-year -4.76% -1.22% -3.36%
Number of hourly rates quoted 341 221 395
10th Percentile £15.18 £18.27 £19.25
25th Percentile £20.50 £22.00 £26.24
Median hourly rate £41.00 £38.00 £52.50
Median % change year-on-year +7.89% -27.62% -2.78%
75th Percentile £65.00 £65.00 £70.00
90th Percentile £70.00 £75.00 £86.50
UK median hourly rate £25.15 £34.00 £43.85
% change year-on-year -26.03% -22.46% +25.29%

Service Desk Management
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of contract IT job postings citing Service Desk Management and offering remote or hybrid work options relative to all contract IT jobs advertised.

Service Desk Management job vacancy trend for remote/hybrid jobs

Service Desk Management
Daily Rate Trend for Remote/Hybrid Jobs

Contractor daily rate distribution trend for jobs with remote/hybrid work options citing Service Desk Management.

Contractor daily rate distribution trend for jobs with remote/hybrid work options citing Service Desk Management

Service Desk Management
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

General
1 1 (100.00%) Telecoms
Job Titles
1 1 (100.00%) ICT Manager
1 1 (100.00%) Service Desk Manager
1 1 (100.00%) Service Manager
Processes & Methodologies
1 1 (100.00%) GAP Analysis
1 1 (100.00%) Incident Management
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
Qualifications
1 1 (100.00%) Degree
Quality Assurance & Compliance
1 1 (100.00%) Disclosure Scotland