Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Management
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 850 861 843
Rank change year-on-year +11 -18 -12
Contract jobs citing Service Desk Management 37 30 52
As % of all contract IT jobs advertised in the UK 0.036% 0.029% 0.046%
As % of the Processes & Methodologies category 0.042% 0.034% 0.056%
Number of daily rates quoted 21 21 26
UK median daily rate £425 £375 £313
Median daily rate % change year-on-year +13.33% +20.00% +25.00%
10th Percentile £150 £166 £205
90th Percentile £650 £450 £478
UK excluding London median daily rate £242 £425 £325
% change year-on-year -43.18% +30.77% +18.18%
Number of hourly rates quoted 4 1 9
UK median hourly rate £21.25 £21.00 £16.50
Median hourly rate % change year-on-year +1.19% +27.27% +26.92%
10th Percentile £10.88 £20.50 £10.95
90th Percentile £27.79 £21.50 £21.90
UK excluding London median hourly rate £17.00 £21.00 £13.75
% change year-on-year -19.05% +52.73% +19.57%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 87085 88317 92969
As % of all contract IT jobs advertised in the UK 84.46% 83.90% 81.79%
Number of daily rates quoted 58028 58368 60222
UK median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £281 £263 £263
90th Percentile £631 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2061 2366 2748
UK median hourly rate £23.75 £23.89 £22.50
Median hourly rate % change year-on-year -0.58% +6.17% +18.42%
10th Percentile £11.50 £11.25 £11.28
90th Percentile £50.00 £48.75 £47.50
UK excluding London median hourly rate £24.00 £24.00 £23.75
% change year-on-year - +1.05% +18.75%

Service Desk Management
Job Vacancy Trend

Job postings citing Service Desk Management as a percentage of all IT jobs advertised.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Management.

Contractor daily rate trend for Service Desk Management in the UK

Service Desk Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Management over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Desk Management in the UK

Service Desk Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Management.

Contractor hourly rate trend for Service Desk Management in the UK

Service Desk Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Service Desk Management over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Service Desk Management in the UK

Service Desk Management
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 36 £425 +13.33% 8
London -7 19 £450 +28.57% 3
UK excluding London +33 17 £242 -43.18% 5
North of England +62 5 £375 +66.67%
Midlands +22 5 £242 +34.17% 2
South East +5 4 £232 -51.21% 1
West Midlands +30 3 £400 +122.22% 2
North West +24 3 - -
South West - 3 - - 2
East Midlands -7 2 £217 -
Yorkshire +19 1 £550 +144.44%
North East - 1 £200 -

For the 6 months to 23 November 2017, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 30 (81.08%) ITIL
2 15 (40.54%) Windows
3 12 (32.43%) SLA
3 12 (32.43%) Service Management
3 12 (32.43%) Finance
4 11 (29.73%) Microsoft
5 8 (21.62%) Stakeholder Management
5 8 (21.62%) Windows 7
5 8 (21.62%) Microsoft Office
5 8 (21.62%) ServiceNow
6 7 (18.92%) Microsoft Excel
6 7 (18.92%) Project Management
6 7 (18.92%) Service Delivery
7 6 (16.22%) Active Directory
7 6 (16.22%) SQL
7 6 (16.22%) ITIL V2
8 5 (13.51%) Identity Access Management
8 5 (13.51%) IIS
8 5 (13.51%) Microsoft Project
8 5 (13.51%) SSL
8 5 (13.51%) Change Management
8 5 (13.51%) Quality Management
8 5 (13.51%) Problem Management
8 5 (13.51%) Microsoft PowerPoint
9 4 (10.81%) WCF
9 4 (10.81%) Degree
9 4 (10.81%) Axway
9 4 (10.81%) JIRA
9 4 (10.81%) PKI
9 4 (10.81%) Incident Management

Service Desk Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.51%) IIS
2 4 (10.81%) Apache
2 4 (10.81%) MS Exchange
2 4 (10.81%) nginx
2 4 (10.81%) Tomcat
3 3 (8.11%) Blackberry Enterprise Server
3 3 (8.11%) SharePoint
4 1 (2.70%) Documentum
4 1 (2.70%) IBM Notes
4 1 (2.70%) MS Project Server
4 1 (2.70%) SharePoint 2013
4 1 (2.70%) Skype for Business
4 1 (2.70%) WebSphere
4 1 (2.70%) WebSphere Application Server
Applications
1 8 (21.62%) Microsoft Office
2 7 (18.92%) Microsoft Excel
3 5 (13.51%) Microsoft PowerPoint
3 5 (13.51%) Microsoft Project
4 1 (2.70%) MS Visio
Business Applications
1 2 (5.41%) Northgate Housing
2 1 (2.70%) SystmOne
2 1 (2.70%) WebTrends
Cloud Services
1 1 (2.70%) Office 365
Communications & Networking
1 5 (13.51%) SSL
2 4 (10.81%) Kerberos
2 4 (10.81%) LDAP
3 2 (5.41%) LAN
3 2 (5.41%) WAN
4 1 (2.70%) Cisco IPT
4 1 (2.70%) IP Telephony
4 1 (2.70%) Skype
4 1 (2.70%) VPN
Database & Business Intelligence
1 2 (5.41%) Crystal Reports
1 2 (5.41%) SQL Server
2 1 (2.70%) BusinessObjects
Development Applications
1 4 (10.81%) JIRA
General
1 12 (32.43%) Finance
2 3 (8.11%) Law
2 3 (8.11%) Legal
3 2 (5.41%) Banking
3 2 (5.41%) Local Government
Job Titles
1 12 (32.43%) Service Manager
2 9 (24.32%) Analyst
2 9 (24.32%) Service Desk Manager
3 7 (18.92%) Service Analyst
3 7 (18.92%) Service Desk Analyst
4 5 (13.51%) IT Manager
4 5 (13.51%) IT Services Manager
5 4 (10.81%) Senior Analyst
5 4 (10.81%) Senior Service Desk Analyst
6 3 (8.11%) 1st/2nd Line Service Desk Analyst
6 3 (8.11%) 2nd Line Service Desk Analyst
6 3 (8.11%) Delivery Manager
6 3 (8.11%) IT Analyst
6 3 (8.11%) Services Delivery Manager
7 2 (5.41%) 1st Line Support
7 2 (5.41%) Applications Manager
7 2 (5.41%) Consultant
7 2 (5.41%) Technical Manager
8 1 (2.70%) 2nd Line Support
8 1 (2.70%) Support Engineer
Libraries, Frameworks & Software Standards
1 4 (10.81%) SailPoint
1 4 (10.81%) SAML
1 4 (10.81%) SPNEGO
1 4 (10.81%) WCF
1 4 (10.81%) Windows Identity Foundation
1 4 (10.81%) XML
2 1 (2.70%) .NET
2 1 (2.70%) Middleware
2 1 (2.70%) Web Services
Miscellaneous
1 4 (10.81%) Blackberry
1 4 (10.81%) Management Information System
1 4 (10.81%) PKI
2 3 (8.11%) iPhone
3 2 (5.41%) Analytical Skills
3 2 (5.41%) NHS
4 1 (2.70%) Replication
Operating Systems
1 15 (40.54%) Windows
2 8 (21.62%) Windows 7
3 3 (8.11%) Windows Server
4 2 (5.41%) Linux
5 1 (2.70%) Unix
5 1 (2.70%) Windows Server 2008
5 1 (2.70%) Windows Server 2012
Processes & Methodologies
1 30 (81.08%) ITIL
2 12 (32.43%) Service Management
3 8 (21.62%) Stakeholder Management
4 7 (18.92%) Project Management
4 7 (18.92%) Service Delivery
5 6 (16.22%) ITIL V2
6 5 (13.51%) Change Management
6 5 (13.51%) Identity Access Management
6 5 (13.51%) Problem Management
6 5 (13.51%) Quality Management
7 4 (10.81%) Identity Management
7 4 (10.81%) Incident Management
7 4 (10.81%) ITIL V3
7 4 (10.81%) ITSM
7 4 (10.81%) Mentoring
7 4 (10.81%) PRINCE2
7 4 (10.81%) SOA
8 3 (8.11%) CRM
8 3 (8.11%) Root Cause Analysis
8 3 (8.11%) Ticket Management
Programming Languages
1 6 (16.22%) SQL
2 4 (10.81%) Python
3 1 (2.70%) Java
3 1 (2.70%) PowerShell
Qualifications
1 4 (10.81%) Degree
1 4 (10.81%) Microsoft Certification
2 3 (8.11%) A+ Certification
2 3 (8.11%) Network+ Certification
3 2 (5.41%) ITIL Foundation Certificate
3 2 (5.41%) MCP
4 1 (2.70%) ITIL Certification
4 1 (2.70%) MCDST
4 1 (2.70%) Security Cleared
Quality Assurance & Compliance
1 12 (32.43%) SLA
2 1 (2.70%) ISO/IEC 27001
2 1 (2.70%) QA
System Software
1 6 (16.22%) Active Directory
2 2 (5.41%) Virtual Desktop
2 2 (5.41%) vSphere
3 1 (2.70%) Terminal Services
3 1 (2.70%) VMware Infrastructure
Systems Management
1 4 (10.81%) CA Single Sign-On
2 2 (5.41%) DameWare
2 2 (5.41%) SCCM
2 2 (5.41%) Systems Management Server (SMS)
Vendors
1 11 (29.73%) Microsoft
2 8 (21.62%) ServiceNow
3 4 (10.81%) Axway
3 4 (10.81%) BMC
3 4 (10.81%) CA
3 4 (10.81%) Citrix
3 4 (10.81%) ForgeRock
4 3 (8.11%) Cisco
4 3 (8.11%) VMware
5 2 (5.41%) Northgate
5 2 (5.41%) Sophos
6 1 (2.70%) Google
6 1 (2.70%) LANDesk
6 1 (2.70%) Lotus
6 1 (2.70%) SolarWinds