The following table provides summary statistics for contract job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Management
UK
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 595 627 617
Rank change year-on-year +32 -10  
Contract jobs citing Service Desk Management 15 24 28
As % of all contract IT jobs advertised in the UK 0.032% 0.045% 0.051%
As % of the Processes & Methodologies category 0.038% 0.053% 0.063%
Number of daily rates quoted 9 16 13
Median daily rate £375 £325 £350
Median daily rate % change year-on-year +15.38% -7.14%  
90% offered a daily rate of more than £268 £151 £293
10% offered a daily rate of more than £505 £638 £416
UK excluding London median daily rate £375 £180 £350
% change year-on-year +108.33% -48.57%  
Number of hourly rates quoted 1 2 6
Median hourly rate £8.50 £17.75 £11.25
Median hourly rate % change year-on-year -52.11% +57.77%  
UK excluding London median hourly rate £8.50 £20.50 £11.25
% change year-on-year -58.53% +82.22%  

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 39769 44877 44538
As % of all contract IT job vacancies advertised in the UK 84.43% 83.33% 80.76%
Number of daily rates quoted 25882 29740 28602
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £313 £300 £285
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 1055 1093 1231
Median hourly rate £32.50 £28.00 £27.50
Median hourly rate % change year-on-year +16.07% +1.81%  
90% offered a hourly rate of more than £13.00 £12.83 £12.35
10% offered a hourly rate of more than £53.50 £47.50 £50.00
UK excluding London median hourly rate £34.75 £28.50 £30.00
% change year-on-year +21.92% -5.00%  

Service Desk Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Desk Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Management.

Contractor daily rate trend for Service Desk Management in the UK

Service Desk Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Management over the 3 months to 28 June 2017.

Contractor daily rate histogram for Service Desk Management in the UK

Service Desk Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Management.

Contractor hourly rate trend for Service Desk Management in the UK

Service Desk Management
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 12 £375 +11.11% 7
London +9 9 £408 +16.42% 1
Scotland +33 1 - -
South East +25 1 £375 -28.57% 1
North West +22 1 £425 - 3
Edinburgh +16 1 - -
Manchester +14 1 £425 - 3
Berkshire - 1 £375 -
East of England - 1 £350 -
Bedfordshire - 1 £350 -

For the 6 months to 28 June 2017, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 22 (75.86%) ITIL
2 12 (41.38%) Service Management
2 12 (41.38%) Service Delivery
3 11 (37.93%) Microsoft Excel
4 10 (34.48%) Finance
5 9 (31.03%) Line Management
5 9 (31.03%) Service Delivery Management
6 8 (27.59%) Portfolio Management
6 8 (27.59%) Legal
7 6 (20.69%) Change Management
7 6 (20.69%) Windows
7 6 (20.69%) Problem Management
8 5 (17.24%) Incident Management
9 4 (13.79%) Agile Software Development
9 4 (13.79%) Microsoft
9 4 (13.79%) Active Directory
9 4 (13.79%) ServiceNow
10 3 (10.34%) Windows Server
10 3 (10.34%) Office 365
10 3 (10.34%) Performance Management
10 3 (10.34%) Microsoft Certification
10 3 (10.34%) SLA
10 3 (10.34%) Cisco
11 2 (6.90%) ITIL Certification
11 2 (6.90%) WebTrends
11 2 (6.90%) Middleware
11 2 (6.90%) BusinessObjects
11 2 (6.90%) Citrix
11 2 (6.90%) SharePoint
11 2 (6.90%) Documentum

Service Desk Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.90%) Documentum
1 2 (6.90%) IIS
1 2 (6.90%) MS Project Server
1 2 (6.90%) SharePoint
1 2 (6.90%) SharePoint 2013
1 2 (6.90%) Skype for Business
1 2 (6.90%) WebSphere
1 2 (6.90%) WebSphere Application Server
2 1 (3.45%) Apache
Applications
1 11 (37.93%) Microsoft Excel
2 2 (6.90%) Microsoft Office
2 2 (6.90%) Microsoft Project
Business Applications
1 2 (6.90%) WebTrends
2 1 (3.45%) SystmOne
Cloud Services
1 3 (10.34%) Office 365
2 1 (3.45%) OneDrive
2 1 (3.45%) Yammer
Communications & Networking
1 2 (6.90%) Skype
1 2 (6.90%) SSL
Database & Business Intelligence
1 2 (6.90%) BusinessObjects
1 2 (6.90%) SQL Server
2 1 (3.45%) MySQL
Development Applications
1 2 (6.90%) JIRA
General
1 10 (34.48%) Finance
2 8 (27.59%) Legal
3 1 (3.45%) Military
Job Titles
1 15 (51.72%) Service Manager
2 10 (34.48%) Delivery Manager
2 10 (34.48%) Services Delivery Manager
3 4 (13.79%) Service Desk Manager
3 4 (13.79%) Support Manager
4 3 (10.34%) Analyst
5 2 (6.90%) 1st Line Support
5 2 (6.90%) Active Directory Engineer
5 2 (6.90%) IT Manager
5 2 (6.90%) IT Support
5 2 (6.90%) Middleware Engineer
5 2 (6.90%) Server Engineer
5 2 (6.90%) Service Analyst
5 2 (6.90%) Service Desk Analyst
5 2 (6.90%) Service Desk Team Leader
5 2 (6.90%) Service Support Manager
5 2 (6.90%) SharePoint Engineer
5 2 (6.90%) Team Leader
5 2 (6.90%) Windows Engineer
5 2 (6.90%) Windows Server Engineer
Libraries, Frameworks & Software Standards
1 2 (6.90%) .NET
1 2 (6.90%) Middleware
1 2 (6.90%) Web Services
2 1 (3.45%) LAMP
Miscellaneous
1 1 (3.45%) Analytical Skills
1 1 (3.45%) e-Learning
1 1 (3.45%) Management Information System
1 1 (3.45%) Virtual Team
Operating Systems
1 6 (20.69%) Windows
2 3 (10.34%) Windows Server
3 2 (6.90%) Windows 7
4 1 (3.45%) Linux
4 1 (3.45%) Windows 10
4 1 (3.45%) Windows 8
4 1 (3.45%) Windows Server 2008
4 1 (3.45%) Windows Server 2012
Processes & Methodologies
1 22 (75.86%) ITIL
2 12 (41.38%) Service Delivery
2 12 (41.38%) Service Management
3 9 (31.03%) Line Management
3 9 (31.03%) Service Delivery Management
4 8 (27.59%) Portfolio Management
5 6 (20.69%) Change Management
5 6 (20.69%) Problem Management
6 5 (17.24%) Incident Management
7 4 (13.79%) Agile Software Development
8 3 (10.34%) Performance Management
9 2 (6.90%) Business Intelligence
9 2 (6.90%) Continuous Improvement
9 2 (6.90%) Disaster Recovery
9 2 (6.90%) ITIL V2
9 2 (6.90%) ITIL V3
9 2 (6.90%) PRINCE2
9 2 (6.90%) Process Improvement
9 2 (6.90%) Quality Management
9 2 (6.90%) Trend Analysis
Programming Languages
1 2 (6.90%) Java
1 2 (6.90%) PowerShell
2 1 (3.45%) PHP
Qualifications
1 3 (10.34%) Microsoft Certification
2 2 (6.90%) ITIL Certification
2 2 (6.90%) Security Cleared
3 1 (3.45%) CCA
3 1 (3.45%) ITIL Foundation Certificate
3 1 (3.45%) MCSE
3 1 (3.45%) SC Cleared
Quality Assurance & Compliance
1 3 (10.34%) SLA
2 1 (3.45%) Disclosure Scotland
2 1 (3.45%) ISO/IEC 27001
System Software
1 4 (13.79%) Active Directory
Systems Management
1 1 (3.45%) SCCM
Vendors
1 4 (13.79%) Microsoft
1 4 (13.79%) ServiceNow
2 3 (10.34%) Cisco
3 2 (6.90%) Citrix
3 2 (6.90%) Google
3 2 (6.90%) VMware
4 1 (3.45%) LANDesk
4 1 (3.45%) Remedy
Manchester, Lancashire
Rullion
Posted: 5 days ago