The following table provides summary statistics for contract job vacancies with a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Service Desk Management
UK
Rank 583 623 594
Rank change year-on-year +40 -29  
Contract jobs citing Service Desk Management 13 19 27
As % of all contract IT jobs advertised in the UK 0.029% 0.036% 0.051%
As % of the Processes & Methodologies category 0.035% 0.043% 0.064%
Number of daily rates quoted 6 12 11
Median daily rate £295 £313 £325
Median daily rate % change year-on-year -5.60% -3.84%  
90% offered a daily rate of more than £178 £205 £175
10% offered a daily rate of more than £388 £494 £425
UK excluding London median daily rate £185 £313 £251
% change year-on-year -40.80% +24.37%  
Number of hourly rates quoted 1 0 1
Median hourly rate £9.19 - £18.50
UK excluding London median hourly rate £9.19 - £18.50

Service Desk Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37647 43912 41983
As % of all contract IT job vacancies advertised in the UK 83.11% 82.85% 79.79%
Number of daily rates quoted 24815 28793 26009
Median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% -  
Number of hourly rates quoted 953 1109 1205
Median hourly rate £35.00 £37.50 £28.19
Median hourly rate % change year-on-year -6.66% +33.02%  
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

Service Desk Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Service Desk Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Desk Management in the UK

Service Desk Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Management.

Contractor daily rate trend for Service Desk Management in the UK

Service Desk Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Service Desk Management over the 3 months to 24 March 2017.

Contractor daily rate histogram for Service Desk Management in the UK

Service Desk Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management.

Contractor hourly rate trend for Service Desk Management in the UK

Service Desk Management
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 13 £295 -5.60% 5
London +26 8 £325 - 1
South West - 3 £375 -
Gloucestershire - 2 £375 -
Gloucester - 2 £375 -
North West +29 1 £185 -47.14% 1
Manchester +9 1 £185 -47.14% 1
City of London +5 1 £400 +60.00%
North East -13 1 £170 -51.42% 1
Ealing - 1 £325 -
Wiltshire - 1 - -
Durham - 1 £170 -
Stockton-on-Tees - 1 £170 -
Salisbury - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 24 March 2017, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Service Desk Management.

1 12 (46.15%) ITIL
2 7 (26.92%) Service Delivery
3 6 (23.08%) Finance
4 5 (19.23%) Service Management
5 4 (15.38%) MS Excel
5 4 (15.38%) Active Directory
5 4 (15.38%) Legal
5 4 (15.38%) Incident Management
5 4 (15.38%) Portfolio Management
5 4 (15.38%) Line Management
6 3 (11.54%) Analytical Skills
6 3 (11.54%) Problem Management
7 2 (7.69%) Project Management
7 2 (7.69%) Change Management
7 2 (7.69%) Citrix
7 2 (7.69%) ITIL Certification
7 2 (7.69%) CRM
7 2 (7.69%) Data Modelling
7 2 (7.69%) SLA
7 2 (7.69%) Windows
7 2 (7.69%) VMware
7 2 (7.69%) Migration
7 2 (7.69%) Trend Analysis
7 2 (7.69%) ITIL V3
7 2 (7.69%) Performance Management
7 2 (7.69%) Data Protection
7 2 (7.69%) Data Architecture
7 2 (7.69%) Windows Server
7 2 (7.69%) Business Transformation
8 1 (3.85%) Software Distribution

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.85%) Apache
Applications
1 4 (15.38%) MS Excel
Database & Business Intelligence
1 1 (3.85%) MySQL
General
1 6 (23.08%) Finance
2 4 (15.38%) Legal
3 1 (3.85%) Games
3 1 (3.85%) Military
3 1 (3.85%) Retail
Job Titles
1 11 (42.31%) Service Manager
2 6 (23.08%) Analyst
3 5 (19.23%) Service Analyst
4 4 (15.38%) Delivery Manager
4 4 (15.38%) Service Desk Analyst
4 4 (15.38%) Service Desk Manager
4 4 (15.38%) Services Delivery Manager
5 3 (11.54%) IT Manager
5 3 (11.54%) IT Support
5 3 (11.54%) Support Manager
6 2 (7.69%) Infrastructure Specialist
6 2 (7.69%) IT Support Manager
6 2 (7.69%) Operations Manager
7 1 (3.85%) 1st Line Support Analyst
7 1 (3.85%) Data Analyst
7 1 (3.85%) Head of Service Delivery
7 1 (3.85%) Infrastructure Manager
7 1 (3.85%) IT Administrator
7 1 (3.85%) IT Operations Manager
7 1 (3.85%) Problem Manager
Libraries, Frameworks & Software Standards
1 1 (3.85%) LAMP
Miscellaneous
1 3 (11.54%) Analytical Skills
2 1 (3.85%) e-Learning
Operating Systems
1 2 (7.69%) Windows
1 2 (7.69%) Windows Server
2 1 (3.85%) Linux
Processes & Methodologies
1 12 (46.15%) ITIL
2 7 (26.92%) Service Delivery
3 5 (19.23%) Service Management
4 4 (15.38%) Incident Management
4 4 (15.38%) Line Management
4 4 (15.38%) Portfolio Management
5 3 (11.54%) Problem Management
6 2 (7.69%) Business Transformation
6 2 (7.69%) Change Management
6 2 (7.69%) CRM
6 2 (7.69%) Data Architecture
6 2 (7.69%) Data Modelling
6 2 (7.69%) Data Protection
6 2 (7.69%) ITIL V3
6 2 (7.69%) Migration
6 2 (7.69%) Performance Management
6 2 (7.69%) Project Management
6 2 (7.69%) Trend Analysis
7 1 (3.85%) Process Improvement
7 1 (3.85%) Software Distribution
Programming Languages
1 1 (3.85%) PHP
Qualifications
1 2 (7.69%) ITIL Certification
2 1 (3.85%) CCNA
2 1 (3.85%) Cisco Certification
2 1 (3.85%) Degree
2 1 (3.85%) MCITP
2 1 (3.85%) MCSE
2 1 (3.85%) Microsoft Certification
2 1 (3.85%) SC Cleared
2 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 2 (7.69%) SLA
System Software
1 4 (15.38%) Active Directory
Vendors
1 2 (7.69%) Citrix
1 2 (7.69%) VMware
2 1 (3.85%) Cisco
2 1 (3.85%) Remedy
North London
Plan-net
Rate: Competitive rate
Posted: 3 days ago