ITIL Contracts with Hybrid/Remote/WFH Options

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring ITIL skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITIL over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 51 47 61
Rank change year-on-year -4 +14 +7
Contract jobs citing ITIL 403 594 965
As % of all contract jobs with a WFH option 4.07% 3.87% 3.73%
As % of the Processes & Methodologies category 4.47% 4.41% 4.15%
Number of daily rates quoted 292 434 699
10th Percentile £220 £213 £213
25th Percentile £357 £413 £400
Median daily rate (50th Percentile) £464 £500 £480
Median % change year-on-year -7.25% +4.17% +1.05%
75th Percentile £575 £588 £588
90th Percentile £628 £650 £694
UK median daily rate £463 £495 £470
% change year-on-year -6.57% +5.32% +4.44%
Number of hourly rates quoted 6 17 13
10th Percentile £15.83 £13.70 £12.80
25th Percentile £19.60 £17.69 £17.50
Median hourly rate £27.50 £23.75 £22.41
Median % change year-on-year +15.79% +5.98% +13.87%
75th Percentile £33.44 £42.88 £46.00
90th Percentile £51.88 £67.50 £56.68
UK median hourly rate £22.00 £17.69 £20.00
% change year-on-year +24.36% -11.55% +23.08%

All Process and Methodology Skills
Work from Home

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 9,021 13,483 23,229
As % of all contract jobs with a WFH option 91.08% 87.87% 89.84%
Number of daily rates quoted 6,191 8,996 16,418
10th Percentile £340 £325 £363
25th Percentile £419 £425 £450
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.78% +2.86%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 224 579 532
10th Percentile £14.20 £15.17 £19.00
25th Percentile £19.56 £25.25 £30.54
Median hourly rate £39.52 £43.00 £55.00
Median % change year-on-year -8.09% -21.82% +57.14%
75th Percentile £66.13 £60.00 £68.75
90th Percentile £75.00 £75.25 £80.23
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with Hybrid/Remote/WFH options

ITIL
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing ITIL.

ITIL daily rate for jobs with a WFH option

ITIL
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing ITIL over the 6 months to 1 May 2025.

ITIL daily rate histogram for jobs with a WFH option

ITIL
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing ITIL.

ITIL hourly rate for jobs with a WFH option

ITIL
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with remote working options citing ITIL over the 6 months to 1 May 2025.

ITIL hourly rate histogram for jobs with a WFH option

ITIL
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (6.95%) Microsoft Exchange
2 26 (6.45%) SharePoint
3 5 (1.24%) Confluence
4 3 (0.74%) JBoss
4 3 (0.74%) Oracle Self-Service HR
4 3 (0.74%) Oracle Workflow
4 3 (0.74%) WebSphere
4 3 (0.74%) WebSphere Application Server
5 2 (0.50%) CMS
5 2 (0.50%) IIS
6 1 (0.25%) Apache
6 1 (0.25%) NetWeaver
6 1 (0.25%) SAS
6 1 (0.25%) WebLogic
Applications
1 35 (8.68%) Microsoft Office
2 9 (2.23%) Microsoft Excel
3 5 (1.24%) Microsoft PowerPoint
4 4 (0.99%) MS Visio
5 1 (0.25%) Chatbot
5 1 (0.25%) Microsoft Project
5 1 (0.25%) Spreadsheet
Business Applications
1 10 (2.48%) Remedy ITSM
2 3 (0.74%) Oracle HRMS
3 2 (0.50%) Dynamics CRM
3 2 (0.50%) SAP S/4HANA
4 1 (0.25%) SAP Oil and Gas
4 1 (0.25%) Summit
Cloud Services
1 76 (18.86%) Azure
2 53 (13.15%) Microsoft 365
3 41 (10.17%) AWS
4 32 (7.94%) Entra ID
5 20 (4.96%) SaaS
6 17 (4.22%) Power Platform
7 15 (3.72%) IaaS
8 10 (2.48%) PaaS
9 9 (2.23%) GCP
10 7 (1.74%) OneDrive
11 3 (0.74%) Mimecast
11 3 (0.74%) Nutanix
12 2 (0.50%) Azure AI
12 2 (0.50%) Azure Data Factory
12 2 (0.50%) Azure DevOps
12 2 (0.50%) Datadog
12 2 (0.50%) GitHub
12 2 (0.50%) PowerApps
12 2 (0.50%) Rubrik
12 2 (0.50%) WhatsApp
Communications & Networking
1 32 (7.94%) Firewall
2 20 (4.96%) DNS
3 19 (4.71%) DHCP
4 16 (3.97%) VPN
5 14 (3.47%) WAN
6 12 (2.98%) MPLS
7 11 (2.73%) BGP
7 11 (2.73%) OSPF
7 11 (2.73%) SAN
8 10 (2.48%) TCP/IP
9 9 (2.23%) LAN
9 9 (2.23%) Wi-Fi
10 8 (1.99%) Network Security
10 8 (1.99%) SD-WAN
11 7 (1.74%) EIGRP
11 7 (1.74%) VSAN
11 7 (1.74%) Wireless
12 6 (1.49%) Cisco Nexus
13 5 (1.24%) Broadband
13 5 (1.24%) HTTP
Database & Business Intelligence
1 22 (5.46%) SQL Server
2 15 (3.72%) Power BI
3 4 (0.99%) Oracle Database
3 4 (0.99%) PostgreSQL
3 4 (0.99%) SQL Server Reporting Services
4 3 (0.74%) BusinessObjects
4 3 (0.74%) NoSQL
4 3 (0.74%) Relational Database
5 2 (0.50%) BusinessObjects Business Intelligence
5 2 (0.50%) DB2
5 2 (0.50%) Electronic Patient Records
5 2 (0.50%) IMS/DB
5 2 (0.50%) InterSystems Cache
5 2 (0.50%) MariaDB
5 2 (0.50%) Snowflake Schema
5 2 (0.50%) SQL Server Integration Services
5 2 (0.50%) Tableau
5 2 (0.50%) Tableau Server
6 1 (0.25%) Data Mart
6 1 (0.25%) SQL Server Analysis Services
Development Applications
1 12 (2.98%) JIRA
2 4 (0.99%) Jenkins
3 3 (0.74%) Git
4 2 (0.50%) Bitbucket
4 2 (0.50%) GitLab
General
1 153 (37.97%) Social Skills
2 88 (21.84%) Finance
3 61 (15.14%) Analytical Skills
4 44 (10.92%) Public Sector
5 27 (6.70%) Telecoms
6 26 (6.45%) Banking
7 19 (4.71%) Law
8 16 (3.97%) Inclusion and Diversity
8 16 (3.97%) Legal
9 12 (2.98%) Presentation Skills
10 10 (2.48%) Organisational Skills
10 10 (2.48%) Retail
11 9 (2.23%) Influencing Skills
12 4 (0.99%) Back Office
12 4 (0.99%) French Language
12 4 (0.99%) Marketing
13 3 (0.74%) Documentation Skills
13 3 (0.74%) Local Government
13 3 (0.74%) Retail Banking
14 2 (0.50%) Investment Banking
Job Titles
1 60 (14.89%) Analyst
2 50 (12.41%) Senior
3 47 (11.66%) Architect
4 40 (9.93%) Service Manager
5 31 (7.69%) Lead
6 25 (6.20%) Support Engineer
7 20 (4.96%) IT Manager
7 20 (4.96%) Service Analyst
8 19 (4.71%) Consultant
9 17 (4.22%) Network Engineer
10 16 (3.97%) Delivery Manager
10 16 (3.97%) Service Desk Analyst
11 15 (3.72%) Developer
11 15 (3.72%) Service Delivery Manager
12 13 (3.23%) IT Support
13 12 (2.98%) DBA
13 12 (2.98%) Project Manager
13 12 (2.98%) Solutions Architect
13 12 (2.98%) Technical Architect
14 11 (2.73%) SQL DBA
Libraries, Frameworks & Software Standards
1 15 (3.72%) Web Services
2 12 (2.98%) CSS
2 12 (2.98%) HTML
2 12 (2.98%) SOAP
3 9 (2.23%) XML
4 7 (1.74%) Ajax
4 7 (1.74%) LDAP
4 7 (1.74%) REST
5 5 (1.24%) AngularJS
5 5 (1.24%) Middleware
5 5 (1.24%) OAuth
5 5 (1.24%) SAML
6 4 (0.99%) RESTful
7 3 (0.74%) DCOM
7 3 (0.74%) J2EE
8 2 (0.50%) .NET
8 2 (0.50%) EJB
8 2 (0.50%) JDBC
8 2 (0.50%) WebSphere MQ
8 2 (0.50%) XSLT
Miscellaneous
1 24 (5.96%) CMDB
2 15 (3.72%) Data Centre
2 15 (3.72%) Management Information System
3 14 (3.47%) Product Ownership
4 13 (3.23%) PKI
5 10 (2.48%) Onboarding
6 8 (1.99%) Hybrid Cloud
6 8 (1.99%) Self-Motivation
7 6 (1.49%) Analytical Mindset
8 5 (1.24%) Data Protection Act
8 5 (1.24%) Enterprise Storage
8 5 (1.24%) Public Cloud
8 5 (1.24%) Security Posture
9 4 (0.99%) Cloud Native
9 4 (0.99%) NHS
9 4 (0.99%) PMI
10 3 (0.74%) IVR
10 3 (0.74%) Renewable Energy
10 3 (0.74%) Replication
10 3 (0.74%) Virtual Team
Operating Systems
1 93 (23.08%) Windows
2 39 (9.68%) Windows 10
3 36 (8.93%) Linux
4 28 (6.95%) Windows Server
5 12 (2.98%) Unix
6 10 (2.48%) Red Hat Enterprise Linux
7 8 (1.99%) Android
7 8 (1.99%) Windows Server 2019
8 7 (1.74%) Apple iOS
8 7 (1.74%) Windows Server 2016
9 6 (1.49%) AIX
9 6 (1.49%) Windows Server 2012
10 5 (1.24%) Amazon Linux
10 5 (1.24%) VMS
11 3 (0.74%) Mac OS
12 2 (0.50%) Mac OS X
12 2 (0.50%) Solaris
12 2 (0.50%) Windows 7
12 2 (0.50%) zOS
13 1 (0.25%) HPUX
Processes & Methodologies
1 126 (31.27%) Service Management
2 95 (23.57%) ITSM
3 91 (22.58%) Problem-Solving
4 83 (20.60%) Agile
5 65 (16.13%) Change Management
6 47 (11.66%) Service Delivery
7 45 (11.17%) Problem Management
8 44 (10.92%) Stakeholder Management
9 41 (10.17%) Customer Service
10 40 (9.93%) Incident Management
11 34 (8.44%) Configuration Management
11 34 (8.44%) Continuous Improvement
11 34 (8.44%) DevOps
12 30 (7.44%) Migration
13 28 (6.95%) Roadmaps
14 27 (6.70%) Project Management
15 26 (6.45%) Project Delivery
16 24 (5.96%) CI/CD
16 24 (5.96%) Infrastructure Engineering
17 23 (5.71%) Process Improvement
Programming Languages
1 33 (8.19%) PowerShell
2 28 (6.95%) SQL
3 11 (2.73%) JavaScript
3 11 (2.73%) Python
4 7 (1.74%) Java
5 3 (0.74%) T-SQL
6 2 (0.50%) JCL
6 2 (0.50%) MUMPS
6 2 (0.50%) PL/SQL
6 2 (0.50%) REXX
6 2 (0.50%) Shell Script
7 1 (0.25%) Bicep
7 1 (0.25%) C#
7 1 (0.25%) Go
7 1 (0.25%) RPG
7 1 (0.25%) RPG/400
7 1 (0.25%) VB
7 1 (0.25%) VBScript
Qualifications
1 94 (23.33%) Security Cleared
2 78 (19.35%) SC Cleared
3 42 (10.42%) ITIL Certification
4 39 (9.68%) Degree
5 27 (6.70%) DV Cleared
6 17 (4.22%) Cisco Certification
7 16 (3.97%) Microsoft Certification
8 12 (2.98%) ITIL Foundation Certificate
8 12 (2.98%) MCSE
9 9 (2.23%) PMI Certification
10 8 (1.99%) CCNA
11 7 (1.74%) AWS Certification
11 7 (1.74%) CCNP
11 7 (1.74%) Computer Science Degree
12 6 (1.49%) AWS Certified Solutions Architect
12 6 (1.49%) Azure Certification
12 6 (1.49%) PMP
12 6 (1.49%) VMware Certified Professional (VCP)
13 4 (0.99%) CISSP
13 4 (0.99%) CITP
Quality Assurance & Compliance
1 38 (9.43%) SLA
2 10 (2.48%) NIST
2 10 (2.48%) QA
3 9 (2.23%) ISO/IEC 20000
4 6 (1.49%) Cyber Essentials
4 6 (1.49%) Data Quality
4 6 (1.49%) NCSC
5 5 (1.24%) ISO/IEC 27001
5 5 (1.24%) PMO
6 4 (0.99%) COBIT
6 4 (0.99%) Disclosure Scotland
7 2 (0.50%) GDPR
7 2 (0.50%) PCI DSS
8 1 (0.25%) Accessibility
8 1 (0.25%) COSO
8 1 (0.25%) Government Security Classifications
8 1 (0.25%) HMG Security Policy Framework
8 1 (0.25%) ISO 31000
8 1 (0.25%) ISO 9001
8 1 (0.25%) MiFID
System Software
1 62 (15.38%) Active Directory
2 25 (6.20%) VMware Infrastructure
3 8 (1.99%) VMware NSX
4 5 (1.24%) Hyper-V
4 5 (1.24%) vSphere
5 4 (0.99%) Docker
5 4 (0.99%) Virtual Desktop
5 4 (0.99%) Virtual Machines
6 3 (0.74%) DFS Replication
6 3 (0.74%) Microsoft Virtual Server
6 3 (0.74%) Virtual Servers
7 2 (0.50%) Apache ZooKeeper
7 2 (0.50%) BitLocker
7 2 (0.50%) Veritas Cluster Server
8 1 (0.25%) Firmware
8 1 (0.25%) Oracle RAC
8 1 (0.25%) VMware ESXi
Systems Management
1 19 (4.71%) Microsoft Intune
2 14 (3.47%) SCCM
2 14 (3.47%) Terraform
3 13 (3.23%) Single Sign-On
4 12 (2.98%) WSUS
5 11 (2.73%) Kubernetes
6 9 (2.23%) Ansible
7 5 (1.24%) Grafana
7 5 (1.24%) ZABBIX
8 4 (0.99%) Cisco Prime
8 4 (0.99%) NetBackup
8 4 (0.99%) Prometheus
9 3 (0.74%) Tivoli
9 3 (0.74%) Tivoli Storage Manager
10 2 (0.50%) BMC PATROL
10 2 (0.50%) Tivoli NetView
11 1 (0.25%) Data Guard
11 1 (0.25%) Nagios
11 1 (0.25%) Oracle Enterprise Manager
11 1 (0.25%) SCOM
Vendors
1 97 (24.07%) Microsoft
2 84 (20.84%) ServiceNow
3 43 (10.67%) VMware
4 30 (7.44%) Cisco
5 16 (3.97%) Palo Alto
6 15 (3.72%) SolarWinds
7 13 (3.23%) IBM
8 12 (2.98%) Oracle
8 12 (2.98%) Remedy
9 11 (2.73%) Red Hat
10 10 (2.48%) BMC
11 9 (2.23%) Apple
11 9 (2.23%) SAP
12 8 (1.99%) HP
12 8 (1.99%) Snow
13 7 (1.74%) Dell
13 7 (1.74%) Google
14 6 (1.49%) Citrix
14 6 (1.49%) Fortinet
14 6 (1.49%) Qualys