Incident Management Contracts with Hybrid/Remote/WFH Options

Incident Management
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring Incident Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Incident Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 170 198 172
Rank change year-on-year +28 -26 +52
Contract jobs citing Incident Management 137 153 385
As % of all contract jobs with a WFH option 1.38% 1.00% 1.49%
As % of the Processes & Methodologies category 1.52% 1.13% 1.66%
Number of daily rates quoted 98 95 271
10th Percentile £321 £321 £250
25th Percentile £409 £450 £413
Median daily rate (50th Percentile) £500 £510 £513
Median % change year-on-year -1.96% -0.49% +7.89%
75th Percentile £570 £575 £650
90th Percentile £600 £608 £743
UK median daily rate £500 £510 £500
% change year-on-year -1.96% +2.00% +5.26%
Number of hourly rates quoted 4 9 1
10th Percentile £42.88 £26.70 -
25th Percentile £60.31 £30.12 £56.25
Median hourly rate £70.00 £40.00 £57.50
Median % change year-on-year +75.00% -30.43% +167.44%
75th Percentile £75.63 £72.90 £58.75
90th Percentile £85.75 £73.82 -
UK median hourly rate £16.30 £16.30 £19.81
% change year-on-year - -17.72% +27.81%

All Process and Methodology Skills
Work from Home

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 9,021 13,483 23,229
As % of all contract jobs with a WFH option 91.08% 87.87% 89.84%
Number of daily rates quoted 6,191 8,996 16,418
10th Percentile £340 £325 £363
25th Percentile £419 £425 £450
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.78% +2.86%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 224 579 532
10th Percentile £14.20 £15.17 £19.00
25th Percentile £19.56 £25.25 £30.54
Median hourly rate £39.52 £43.00 £55.00
Median % change year-on-year -8.09% -21.82% +57.14%
75th Percentile £66.13 £60.00 £68.75
90th Percentile £75.00 £75.25 £80.23
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with Hybrid/Remote/WFH options

Incident Management
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing Incident Management.

Incident Management daily rate for jobs with a WFH option

Incident Management
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing Incident Management over the 6 months to 1 May 2025.

Incident Management daily rate histogram for jobs with a WFH option

Incident Management
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing Incident Management.

Incident Management hourly rate for jobs with a WFH option

Incident Management
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with remote working options citing Incident Management over the 6 months to 1 May 2025.

Incident Management hourly rate histogram for jobs with a WFH option

Incident Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.30%) SharePoint
2 6 (4.38%) Confluence
3 2 (1.46%) JBoss
3 2 (1.46%) WebSphere
3 2 (1.46%) WebSphere Application Server
4 1 (0.73%) Appian
4 1 (0.73%) CMS
4 1 (0.73%) IIS
4 1 (0.73%) Microsoft Exchange
4 1 (0.73%) NetWeaver
4 1 (0.73%) OpenStack
Applications
1 1 (0.73%) Microsoft Excel
1 1 (0.73%) Microsoft Office
1 1 (0.73%) Microsoft PowerPoint
Business Applications
1 5 (3.65%) Remedy ITSM
2 2 (1.46%) SAP S/4HANA
3 1 (0.73%) Kondor
3 1 (0.73%) Salesforce CRM
3 1 (0.73%) SAP HCM
3 1 (0.73%) SAP MM
3 1 (0.73%) SAP Payroll
Cloud Services
1 33 (24.09%) Azure
2 31 (22.63%) AWS
3 11 (8.03%) GCP
3 11 (8.03%) Microsoft 365
4 7 (5.11%) AWS CloudFormation
5 6 (4.38%) GitHub
6 5 (3.65%) Datadog
6 5 (3.65%) GitHub Actions
6 5 (3.65%) SaaS
7 4 (2.92%) Amazon CloudWatch
7 4 (2.92%) Azure Sentinel
7 4 (2.92%) IaaS
8 3 (2.19%) AWS Lambda
8 3 (2.19%) Azure DevOps
8 3 (2.19%) Power Platform
8 3 (2.19%) Serverless
9 2 (1.46%) Amazon EKS
9 2 (1.46%) Azure Monitor
9 2 (1.46%) Entra ID
9 2 (1.46%) OneDrive
Communications & Networking
1 13 (9.49%) Firewall
2 12 (8.76%) TCP/IP
3 11 (8.03%) HTTP
4 9 (6.57%) DNS
5 8 (5.84%) DHCP
5 8 (5.84%) LAN
5 8 (5.84%) VPN
5 8 (5.84%) WAN
6 5 (3.65%) Network Security
6 5 (3.65%) Wireless
7 4 (2.92%) BGP
7 4 (2.92%) SMTP
8 3 (2.19%) 4G
8 3 (2.19%) Cisco ASA
8 3 (2.19%) Cisco IOS
8 3 (2.19%) Cisco Nexus
8 3 (2.19%) Internet
8 3 (2.19%) Spanning Tree
8 3 (2.19%) SSL
9 2 (1.46%) Intrusion Detection
Database & Business Intelligence
1 4 (2.92%) Amazon RDS
1 4 (2.92%) MongoDB
1 4 (2.92%) PostgreSQL
1 4 (2.92%) SQL Server
2 3 (2.19%) MySQL
2 3 (2.19%) Power BI
3 2 (1.46%) Amazon Athena
3 2 (1.46%) DB2
3 2 (1.46%) IMS/DB
3 2 (1.46%) NoSQL
3 2 (1.46%) Oracle Reports
3 2 (1.46%) SAP HANA
4 1 (0.73%) BusinessObjects
4 1 (0.73%) DynamoDB
4 1 (0.73%) IDMS
4 1 (0.73%) MariaDB
4 1 (0.73%) Oracle Exadata
4 1 (0.73%) SQL Server Reporting Services
Development Applications
1 10 (7.30%) JIRA
2 9 (6.57%) Jenkins
3 5 (3.65%) Git
3 5 (3.65%) GitLab
4 3 (2.19%) CircleCI
5 2 (1.46%) ScriptRunner
6 1 (0.73%) Artifactory
6 1 (0.73%) Cypress.io
6 1 (0.73%) Subversion
6 1 (0.73%) Vagrant
General
1 56 (40.88%) Social Skills
2 29 (21.17%) Finance
3 13 (9.49%) Banking
4 10 (7.30%) Analytical Skills
4 10 (7.30%) Public Sector
5 8 (5.84%) Telecoms
6 6 (4.38%) Organisational Skills
7 4 (2.92%) Documentation Skills
7 4 (2.92%) Presentation Skills
7 4 (2.92%) Retail Banking
8 3 (2.19%) Inclusion and Diversity
9 2 (1.46%) Military
10 1 (0.73%) Aerospace
10 1 (0.73%) Back Office
10 1 (0.73%) Dutch Language
10 1 (0.73%) French Language
10 1 (0.73%) German Language
10 1 (0.73%) Law
10 1 (0.73%) Legal
10 1 (0.73%) Manufacturing
Job Titles
1 31 (22.63%) Analyst
2 15 (10.95%) Senior
3 13 (9.49%) Incident Manager
4 10 (7.30%) Consultant
4 10 (7.30%) Service Analyst
5 9 (6.57%) Incident Analyst
5 9 (6.57%) Security Analyst
5 9 (6.57%) Service Desk Analyst
6 8 (5.84%) Architect
6 8 (5.84%) Network Engineer
7 7 (5.11%) DevOps Engineer
7 7 (5.11%) Lead
7 7 (5.11%) Operations Analyst
7 7 (5.11%) Security Operations Analyst
8 6 (4.38%) Incident Responder
8 6 (4.38%) Security Incident Analyst
9 5 (3.65%) Infrastructure Engineer
9 5 (3.65%) IT Analyst
9 5 (3.65%) Senior Infrastructure Engineer
9 5 (3.65%) Site Engineer
Libraries, Frameworks & Software Standards
1 9 (6.57%) Web Services
2 8 (5.84%) SOAP
2 8 (5.84%) XML
3 6 (4.38%) Ajax
3 6 (4.38%) HTML
3 6 (4.38%) REST
3 6 (4.38%) RESTful
4 5 (3.65%) CSS
4 5 (3.65%) Node.js
5 3 (2.19%) SAP Basis
6 2 (1.46%) EJB
6 2 (1.46%) Elastic Stack
6 2 (1.46%) J2EE
6 2 (1.46%) JDBC
6 2 (1.46%) Middleware
6 2 (1.46%) OAuth
6 2 (1.46%) Oracle Fusion
6 2 (1.46%) WebSphere MQ
6 2 (1.46%) XSLT
6 2 (1.46%) YAML
Miscellaneous
1 17 (12.41%) Security Operations Centre
2 14 (10.22%) Management Information System
3 8 (5.84%) Security Posture
4 7 (5.11%) CMDB
5 6 (4.38%) Self-Motivation
6 5 (3.65%) Cloud Native
6 5 (3.65%) Data Protection Act
7 4 (2.92%) Onboarding
7 4 (2.92%) Operational Technology
8 3 (2.19%) Cyberattack
9 2 (1.46%) Cyber Threat
9 2 (1.46%) Data Centre
9 2 (1.46%) Hybrid Cloud
9 2 (1.46%) Legacy Applications
9 2 (1.46%) Mainframe
9 2 (1.46%) Public Cloud
9 2 (1.46%) Replication
9 2 (1.46%) SCADA
10 1 (0.73%) Distributed Systems
10 1 (0.73%) Legacy Systems
Operating Systems
1 24 (17.52%) Windows
2 11 (8.03%) Linux
3 9 (6.57%) Windows 10
4 8 (5.84%) Unix
5 3 (2.19%) AIX
5 3 (2.19%) Mac OS X
6 2 (1.46%) Android
6 2 (1.46%) Apple iOS
6 2 (1.46%) Red Hat Enterprise Linux
6 2 (1.46%) Solaris
6 2 (1.46%) zOS
7 1 (0.73%) HPUX
7 1 (0.73%) Windows Server
Processes & Methodologies
1 40 (29.20%) ITIL
2 27 (19.71%) Service Management
3 24 (17.52%) Incident Response
4 23 (16.79%) Change Management
4 23 (16.79%) Problem-Solving
5 22 (16.06%) Security Operations
6 21 (15.33%) ITSM
6 21 (15.33%) Problem Management
7 19 (13.87%) Root Cause Analysis
7 19 (13.87%) SIEM
8 18 (13.14%) Agile
8 18 (13.14%) Customer Service
9 17 (12.41%) Cybersecurity
10 16 (11.68%) CI/CD
10 16 (11.68%) Mentoring
11 15 (10.95%) Continuous Improvement
12 14 (10.22%) DevOps
12 14 (10.22%) Stakeholder Management
13 13 (9.49%) Configuration Management
13 13 (9.49%) Migration
Programming Languages
1 20 (14.60%) Python
2 12 (8.76%) SQL
3 8 (5.84%) Bash
4 6 (4.38%) Kusto Query Language
5 5 (3.65%) Java
5 5 (3.65%) PowerShell
6 2 (1.46%) Go
6 2 (1.46%) Groovy
6 2 (1.46%) JCL
6 2 (1.46%) PL/SQL
6 2 (1.46%) REXX
6 2 (1.46%) Ruby
6 2 (1.46%) Search Processing Language
7 1 (0.73%) ABAP
7 1 (0.73%) Data Analysis Expressions
7 1 (0.73%) JavaScript
7 1 (0.73%) Perl
7 1 (0.73%) Shell Script
7 1 (0.73%) TypeScript
7 1 (0.73%) VB
Qualifications
1 22 (16.06%) Security Cleared
2 20 (14.60%) SC Cleared
3 8 (5.84%) CCNP
3 8 (5.84%) Cisco Certification
4 7 (5.11%) Degree
5 6 (4.38%) CCNA
5 6 (4.38%) Microsoft Certification
6 5 (3.65%) ITIL Certification
7 4 (2.92%) CISM
7 4 (2.92%) CISSP
7 4 (2.92%) DV Cleared
8 2 (1.46%) AWS Certification
8 2 (1.46%) AWS Certified DevOps Engineer
8 2 (1.46%) CCIE
8 2 (1.46%) GCIH
8 2 (1.46%) ISO 27001 Lead Auditor
9 1 (0.73%) Computer Science Degree
9 1 (0.73%) ISO 27001 Lead Implementer
9 1 (0.73%) Master's Degree
9 1 (0.73%) Numerate Degree
Quality Assurance & Compliance
1 9 (6.57%) SLA
2 7 (5.11%) NIST
3 5 (3.65%) ISO/IEC 27001
4 4 (2.92%) GDPR
5 2 (1.46%) Actionable Recommendations
5 2 (1.46%) Disclosure Scotland
5 2 (1.46%) NCSC
5 2 (1.46%) NIST 800
6 1 (0.73%) Cyber Essentials
6 1 (0.73%) GRC
6 1 (0.73%) JSP 440
6 1 (0.73%) PCI DSS
6 1 (0.73%) QA
6 1 (0.73%) SOC 2
System Software
1 13 (9.49%) Active Directory
2 9 (6.57%) Docker
3 3 (2.19%) Virtual Machines
3 3 (2.19%) VMware Infrastructure
4 1 (0.73%) BitLocker
4 1 (0.73%) Ceph
4 1 (0.73%) Firmware
4 1 (0.73%) Oracle RAC
4 1 (0.73%) Veritas Cluster Server
4 1 (0.73%) Virtual Desktop
Systems Management
1 13 (9.49%) Terraform
2 10 (7.30%) Ansible
3 9 (6.57%) Kubernetes
4 8 (5.84%) Prometheus
5 7 (5.11%) Grafana
6 3 (2.19%) FortiGate
7 2 (1.46%) Consul
7 2 (1.46%) CSIRT
7 2 (1.46%) Microsoft Intune
7 2 (1.46%) Opsgenie
7 2 (1.46%) Puppet
7 2 (1.46%) Tivoli NetView
8 1 (0.73%) Argo
8 1 (0.73%) Failover Clustering
8 1 (0.73%) Istio
8 1 (0.73%) linkerd
8 1 (0.73%) Microsoft Clustering
8 1 (0.73%) Nagios
8 1 (0.73%) Nessus
8 1 (0.73%) Oracle Enterprise Manager
Vendors
1 33 (24.09%) ServiceNow
2 18 (13.14%) Microsoft
3 11 (8.03%) Splunk
4 8 (5.84%) Cisco
4 8 (5.84%) Remedy
5 6 (4.38%) IBM
5 6 (4.38%) Oracle
5 6 (4.38%) SAP
6 5 (3.65%) Dynatrace
6 5 (3.65%) VMware
7 4 (2.92%) Atlassian
7 4 (2.92%) BMC
7 4 (2.92%) Red Hat
8 3 (2.19%) BT
8 3 (2.19%) Rapid7
9 2 (1.46%) Arista
9 2 (1.46%) F5
9 2 (1.46%) MuleSoft
9 2 (1.46%) Qualys
9 2 (1.46%) SolarWinds