Service Desk Management Jobs with Work from Home Options

Service Desk Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 555 620 801
Rank change year-on-year +65 +181 -245
Permanent jobs citing Service Desk Management 28 42 43
As % of all permanent jobs with a WFH option 0.083% 0.099% 0.063%
As % of the Processes & Methodologies category 0.090% 0.10% 0.065%
Number of salaries quoted 27 41 40
10th Percentile £29,250 £22,500 £28,450
25th Percentile £31,250 £25,500 £28,500
Median annual salary (50th Percentile) £40,000 £36,500 £30,500
Median % change year-on-year +9.59% +19.67% -24.69%
75th Percentile £62,500 £45,000 £39,813
90th Percentile £78,750 £48,750 £68,000
UK median annual salary £48,250 £42,500 £35,750
% change year-on-year +13.53% +18.88% -20.56%

All Process and Methodology Skills
Work from Home

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 31,014 40,730 66,290
As % of all permanent jobs with a WFH option 91.60% 96.10% 96.92%
Number of salaries quoted 23,557 28,305 41,490
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Service Desk Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Desk Management as a proportion of all IT jobs advertised.

Service Desk Management trend for jobs with a WFH option

Service Desk Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Management.

Service Desk Management salary trend for jobs with a WFH option

Service Desk Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Management over the 6 months to 6 May 2024.

Service Desk Management salary histogram for jobs with a WFH option

Service Desk Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (35.71%) Microsoft Exchange
1 10 (35.71%) SharePoint
Applications
1 4 (14.29%) Microsoft Office
Cloud Services
1 20 (71.43%) Microsoft 365
2 11 (39.29%) Azure
3 3 (10.71%) Mimecast
4 2 (7.14%) SaaS
5 1 (3.57%) AWS
Communications & Networking
1 6 (21.43%) Remote Desktop
2 4 (14.29%) DHCP
2 4 (14.29%) DNS
2 4 (14.29%) LAN
2 4 (14.29%) TCP/IP
2 4 (14.29%) WAN
2 4 (14.29%) WLAN
Database & Business Intelligence
1 6 (21.43%) Amazon RDS
General
1 9 (32.14%) Social Skills
2 6 (21.43%) Finance
3 4 (14.29%) Law
3 4 (14.29%) Legal
4 3 (10.71%) Social Housing
5 1 (3.57%) Analytical Skills
5 1 (3.57%) Pharmaceutical
5 1 (3.57%) Public Sector
Job Titles
1 11 (39.29%) IT Support
2 10 (35.71%) Service Manager
3 7 (25.00%) IT Engineer
3 7 (25.00%) IT Support Engineer
3 7 (25.00%) Lead
3 7 (25.00%) Support Engineer
4 6 (21.43%) 3rd Line Engineer
4 6 (21.43%) 3rd Line Support
4 6 (21.43%) 3rd Line Support Engineer
4 6 (21.43%) IT Manager
4 6 (21.43%) IT Services Manager
4 6 (21.43%) Service Desk Manager
5 5 (17.86%) 2nd Line Support
6 4 (14.29%) 2nd Line Support Analyst
6 4 (14.29%) Analyst
6 4 (14.29%) Delivery Manager
6 4 (14.29%) IT Services Delivery Manager
6 4 (14.29%) IT Support Analyst
6 4 (14.29%) Service Delivery Manager
6 4 (14.29%) Support Analyst
Miscellaneous
1 6 (21.43%) iPad
2 3 (10.71%) Driving Licence
2 3 (10.71%) Housing Association
3 1 (3.57%) CMDB
3 1 (3.57%) Self-Motivation
Operating Systems
1 15 (53.57%) Windows
2 11 (39.29%) Windows Server
3 8 (28.57%) Windows 10
4 6 (21.43%) Windows Server 2016
4 6 (21.43%) Windows Server 2019
5 4 (14.29%) Android
5 4 (14.29%) Apple iOS
5 4 (14.29%) Windows 7
6 1 (3.57%) Windows Server 2012
Processes & Methodologies
1 21 (75.00%) ITIL
2 10 (35.71%) Service Management
3 9 (32.14%) Service Delivery
4 8 (28.57%) Customer Service
5 7 (25.00%) Problem-Solving
6 6 (21.43%) Cybersecurity
6 6 (21.43%) Data Loss Prevention
6 6 (21.43%) Line Management
6 6 (21.43%) Remote Monitoring and Management
7 5 (17.86%) Continuous Improvement
7 5 (17.86%) ITSM
8 4 (14.29%) Process Improvement
9 3 (10.71%) Change Management
9 3 (10.71%) Computer Science
9 3 (10.71%) Regulatory Compliance
9 3 (10.71%) Tech Ops
9 3 (10.71%) User Acceptance Testing
10 2 (7.14%) IT Governance
11 1 (3.57%) Knowledge Management
11 1 (3.57%) Supplier Management
Qualifications
1 6 (21.43%) Degree
1 6 (21.43%) ITIL Certification
2 5 (17.86%) A+ Certification
3 4 (14.29%) MCITP
3 4 (14.29%) Microsoft Certification
4 3 (10.71%) Azure Certification
5 1 (3.57%) CCNA
5 1 (3.57%) Cisco Certification
Quality Assurance & Compliance
1 4 (14.29%) ISO/IEC 27001
1 4 (14.29%) SLA
2 3 (10.71%) GDPR
2 3 (10.71%) ISO 9001
3 1 (3.57%) Cyber Essentials
System Software
1 10 (35.71%) VMware Infrastructure
2 7 (25.00%) Active Directory
3 6 (21.43%) Hyper-V
3 6 (21.43%) Virtual Desktop
3 6 (21.43%) VMware ESXi
Systems Management
1 4 (14.29%) SCCM
Vendors
1 20 (71.43%) Microsoft
2 10 (35.71%) Citrix
2 10 (35.71%) VMware
3 6 (21.43%) Sophos
4 4 (14.29%) Meraki
5 3 (10.71%) Cisco
5 3 (10.71%) Qualys
6 1 (3.57%) SolarWinds