1st/2nd Line Support Jobs in the UK excluding London

1st/2nd Line Support
UK > UK excluding London

The median 1st/2nd Line Support salary in the UK excluding London is £28,500 per year according to job vacancies posted during the 6 months to 1 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 May 2024
Same period 2023 Same period 2022
Rank 648 658 664
Rank change year-on-year +10 +6 -104
Permanent jobs requiring a 1st/2nd Line Support 108 101 180
As % of all permanent jobs advertised in the UK excluding London 0.15% 0.16% 0.25%
As % of the Job Titles category 0.16% 0.18% 0.27%
Number of salaries quoted 97 93 171
10th Percentile £23,000 £22,000 £21,250
25th Percentile £24,500 £23,500 £23,000
Median annual salary (50th Percentile) £28,500 £27,500 £26,000
Median % change year-on-year +3.64% +5.77% +5.16%
75th Percentile £31,125 £31,375 £28,750
90th Percentile £33,750 £33,750 £32,500
UK median annual salary £30,000 £29,250 £27,500
% change year-on-year +2.56% +6.36% +8.91%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,682 54,970 67,847
% of permanent jobs with a recognized job title 94.79% 89.26% 95.78%
Number of salaries quoted 47,230 31,194 42,991
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,777 £60,000 £60,000
% change year-on-year -12.04% - +9.09%

1st/2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in the UK excluding London.

Salary trend for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 1st/2nd Line Support in the UK excluding London over the 6 months to 1 May 2024.

Salary histogram for 1st/2nd Line Support in the UK excluding London

1st/2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK excluding London region over the 6 months to 1 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East 0 39 £27,500 - 7
East of England +21 25 £31,000 +10.71% 2
North of England +54 23 £30,000 +9.09% 2
North West +25 21 £29,000 +5.45% 2
Midlands +11 12 £27,000 - 1
East Midlands -7 7 £28,500 +10.68% 1
Scotland -62 6 £29,000 -36.96%
West Midlands +24 5 £27,000 -
Yorkshire +85 2 £30,000 +9.09%
South West -28 2 £24,000 -30.43% 3
Northern Ireland - 1 £35,000 -
1st/2nd Line Support
UK

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 1 May 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st/2nd Line Support in the job title.

1 81 (75.00%) Windows
2 79 (73.15%) Active Directory
2 79 (73.15%) Microsoft 365
3 74 (68.52%) Microsoft
4 60 (55.56%) Social Skills
5 48 (44.44%) Customer Service
6 43 (39.81%) Windows 10
7 38 (35.19%) Microsoft Office
8 26 (24.07%) SharePoint
8 26 (24.07%) DNS
8 26 (24.07%) Problem-Solving
9 25 (23.15%) Microsoft Exchange
10 22 (20.37%) Windows Server
11 19 (17.59%) VMware
11 19 (17.59%) Firewall
11 19 (17.59%) Azure
12 17 (15.74%) DHCP
12 17 (15.74%) VLAN
13 16 (14.81%) Microsoft Certification
13 16 (14.81%) Entra ID
14 14 (12.96%) TCP/IP
15 13 (12.04%) Service Delivery
16 12 (11.11%) Degree
16 12 (11.11%) Finance
16 12 (11.11%) Continuous Improvement
16 12 (11.11%) Mobile Device Management
17 10 (9.26%) Microsoft Intune
17 10 (9.26%) OneDrive
17 10 (9.26%) A+ Certification
18 9 (8.33%) Analytical Skills

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (24.07%) SharePoint
2 25 (23.15%) Microsoft Exchange
Applications
1 38 (35.19%) Microsoft Office
2 3 (2.78%) Microsoft Excel
3 2 (1.85%) Spreadsheet
Business Applications
1 3 (2.78%) JDE EnterpriseOne
1 3 (2.78%) Shopify
2 2 (1.85%) Remedy ITSM
Cloud Services
1 79 (73.15%) Microsoft 365
2 19 (17.59%) Azure
3 16 (14.81%) Entra ID
4 10 (9.26%) OneDrive
5 6 (5.56%) Power Platform
6 5 (4.63%) AWS
7 3 (2.78%) Mimecast
8 1 (0.93%) Google Workspace
Communications & Networking
1 26 (24.07%) DNS
2 19 (17.59%) Firewall
3 17 (15.74%) DHCP
3 17 (15.74%) VLAN
4 14 (12.96%) TCP/IP
5 8 (7.41%) LAN
5 8 (7.41%) Remote Desktop
5 8 (7.41%) Wi-Fi
5 8 (7.41%) Wireless
6 7 (6.48%) VPN
7 6 (5.56%) WAN
8 5 (4.63%) Structured Cabling
9 4 (3.70%) ADSL
9 4 (3.70%) Broadband
9 4 (3.70%) VoIP
10 3 (2.78%) Intranet
10 3 (2.78%) Unified Communications
11 1 (0.93%) Internet
11 1 (0.93%) NAS
11 1 (0.93%) SAN
Database & Business Intelligence
1 6 (5.56%) Power BI
2 3 (2.78%) SQL Server
Development Applications
1 3 (2.78%) JIRA
General
1 60 (55.56%) Social Skills
2 12 (11.11%) Finance
3 9 (8.33%) Analytical Skills
4 7 (6.48%) Organisational Skills
5 6 (5.56%) Documentation Skills
6 5 (4.63%) Publishing
6 5 (4.63%) Telecoms
7 4 (3.70%) Inclusion and Diversity
7 4 (3.70%) Legal
8 3 (2.78%) Law
8 3 (2.78%) Manufacturing
9 1 (0.93%) Electronics
9 1 (0.93%) Marketing
9 1 (0.93%) Public Sector
9 1 (0.93%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.93%) .NET
1 1 (0.93%) CSS
1 1 (0.93%) XML
Miscellaneous
1 8 (7.41%) Driving Licence
1 8 (7.41%) EPoS
2 6 (5.56%) Management Information System
2 6 (5.56%) Self-Motivation
3 3 (2.78%) Apple TV
3 3 (2.78%) Team-Oriented Environment
4 1 (0.93%) CMDB
4 1 (0.93%) Replication
4 1 (0.93%) Tandem
4 1 (0.93%) Video Conferencing
Operating Systems
1 81 (75.00%) Windows
2 43 (39.81%) Windows 10
3 22 (20.37%) Windows Server
4 8 (7.41%) Windows Server 2019
5 5 (4.63%) Android
5 5 (4.63%) Apple iOS
6 4 (3.70%) Windows Server 2016
7 3 (2.78%) Windows 7
7 3 (2.78%) Windows Server 2012
8 2 (1.85%) Linux
9 1 (0.93%) Mac OS
Processes & Methodologies
1 48 (44.44%) Customer Service
2 26 (24.07%) Problem-Solving
3 13 (12.04%) Service Delivery
4 12 (11.11%) Continuous Improvement
4 12 (11.11%) Mobile Device Management
5 8 (7.41%) ERP
5 8 (7.41%) ITIL
6 7 (6.48%) Business Intelligence
6 7 (6.48%) Change Management
6 7 (6.48%) Incident Management
7 6 (5.56%) Email Filtering
7 6 (5.56%) ITSM
7 6 (5.56%) Kalman Filter
8 5 (4.63%) Customer Experience
8 5 (4.63%) Data Loss Prevention
8 5 (4.63%) Performance Management
8 5 (4.63%) Proactive Maintenance
8 5 (4.63%) Time Management
8 5 (4.63%) Web Development
9 4 (3.70%) IT Strategy
Programming Languages
1 6 (5.56%) PowerShell
2 5 (4.63%) SQL
3 1 (0.93%) JavaScript
Qualifications
1 16 (14.81%) Microsoft Certification
2 12 (11.11%) Degree
3 10 (9.26%) A+ Certification
4 8 (7.41%) Network+ Certification
5 5 (4.63%) AWS Certification
5 5 (4.63%) MCDST
6 4 (3.70%) CCNA
6 4 (3.70%) Cisco Certification
6 4 (3.70%) MCITP
7 3 (2.78%) DV Cleared
7 3 (2.78%) Security Cleared
8 2 (1.85%) Azure Certification
8 2 (1.85%) Computer Science Degree
9 1 (0.93%) DBS Check
Quality Assurance & Compliance
1 8 (7.41%) SLA
System Software
1 79 (73.15%) Active Directory
2 5 (4.63%) Virtual Desktop
2 5 (4.63%) VMware Infrastructure
3 3 (2.78%) Hyper-V
Systems Management
1 10 (9.26%) Microsoft Intune
2 3 (2.78%) SCCM
2 3 (2.78%) WSUS
3 1 (0.93%) cPanel
Vendors
1 74 (68.52%) Microsoft
2 19 (17.59%) VMware
3 8 (7.41%) Citrix
4 6 (5.56%) Cisco
5 5 (4.63%) Adobe
5 5 (4.63%) Avaya
5 5 (4.63%) ServiceNow
6 4 (3.70%) Apple
7 3 (2.78%) Barracuda Networks
7 3 (2.78%) HP
7 3 (2.78%) JD Edwards
7 3 (2.78%) NETGEAR
7 3 (2.78%) Oracle
7 3 (2.78%) WatchGuard
8 2 (1.85%) Dell
8 2 (1.85%) Mitel
8 2 (1.85%) Remedy
8 2 (1.85%) Veeam
9 1 (0.93%) ESET
9 1 (0.93%) Facebook