26 to 50 of 213 2nd Line Support Jobs

2nd Line IT Support Technician Location: Ilkley Salary: £29,000 - £36,000 per annum Type: Full-Time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable … excellent customer service. This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2nd-line support, with responsibility for escalated tickets, advanced troubleshooting, and project assistance. Flexibility is important, as the successful candidate will ...

Technical Support Advisor 2nd Line Department: Service Operations Employment Type: Permanent Location: Shoreham-by-Sea Reporting To: Matt Robertson Compensation: £32,000 - £35,000/year Description Technical Support Advisor- 2nd Line Location: Shoreham By Sea Hybrid Salary … approach to deliver outstanding service and innovative technology solutions. We're looking for an experienced Technical Support Advisor to join a dedicated 2nd Line customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking ...

2nd Line IT Support Engineer | Peterborough (Onsite) 3 Month Contract | £17.01 per hour | Enchanced DBS - Updates Service Preferred The Role An opportunity has arisen for a 2nd Line IT Support Engineer to join a busy IT team within a school … Microsoft technologies, resolving escalated support tickets, assisting with infrastructure projects, and helping to develop junior members of the team. Key Responsibilities Provide 2nd line support for users across the school. Troubleshoot hardware, software, network and system issues. Support and administer Microsoft ...

2nd Line IT Support Engineer | Peterborough (Onsite) 3 Month Contract | £17.01 per hour | Enchanced DBS - Updates Service Preferred The Role An opportunity has arisen for a 2nd Line IT Support Engineer to join a busy IT team within a school … Microsoft technologies, resolving escalated support tickets, assisting with infrastructure projects, and helping to develop junior members of the team. Key Responsibilities Provide 2nd line support for users across the school. Troubleshoot hardware, software, network and system issues. Support and administer Microsoft ...

2nd Line Support Engineer | £150 - £175 | Outside IR35 | 3-Month | Hybrid We’re recruiting for an 2nd line support engineer for a 3-Month contract role with an ASAP start. This position is determined as Outside IR35 paying … three days per week of onsite work in the UK office closest to you (Glasgow, Manchester, Newcastle, Bristol or Maidenhead). Key Requirements Previous 2nd Line IT support experience within an MSP environment Strong Microsoft 365 administration and troubleshooting experience Experience supporting Exchange Online, email ...

seeking an experienced 2nd Line Tech Bar Engineer to provide high-quality, customer-facing technical support across onsite and remote environments. This role acts as an escalation point from 1st line support, resolving more complex technical issues while delivering an excellent … teams to ensure incidents and requests are resolved efficiently and in line with agreed service levels and security standards. Key Responsibilities: Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels. Act as an escalation point for incidents ...

primary escalation point from first line support, working across VoIP, broadband, and network environments. This role combines second line technical responsibility with a flexible, team‐first approach to support delivery. What Makes This Role Different We are not just looking … audience Take ownership of conversations—not hide behind tickets or emails You don’t just fix problems; you make them understood. Key Responsibilities Second Line Support & Escalations UCaaS/VoIP platforms (Horizon, iPECS, Webex or similar) Broadband, ethernet, and data services Diagnose and resolve complex voice ...

About the job 2nd Line Application Support Analyst 2nd Line Application Support Analyst Flexible hybrid working 1 day per month in office minimum An experienced Application Support Analyst is required to join a dynamic IT Team … Support Analyst to enhance our clients tight-knit technology team. The role. As a Application Support Analyst, you will deliver 2nd line IT and Application Support alongside being involved in on-going project work. Day to day, you can expect ...

partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme. The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with … globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group. Key Responsibilities Provide 2nd line support across multiple UK locations Troubleshoot and resolve hardware, software, network and user issues Support Microsoft ...

Focus IT have the pleasure of working with this WELL established IT Solutions Company. Due to demand they are seeking a 2nd line Technical Support Engineer to complement their existing support team. The Role: The role will be to proactively ensure that … highly beneficial towards your application Any exposure to the Managed Service sector would be highly beneficial towards your application. This role is a 2nd Line Technical Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 2nd Line ...

2nd Line Support Engineer – White Label IT (Farnborough) Mastered 1st line and ready for tickets that make you think? Want to be the engineer people bring the hard problems to? At White Label IT, we’ve built the place to do exactly that. … helping a 1st line engineer get to the bottom of a problem they’ve been stuck on. This is where strong 2nd line engineers thrive. If you love variety, enjoy owning problems from start to finish and want a role that keeps stretching you, this ...

great opportunity to contribute to a world-class institution at the heart of London. The Role London Business School is looking for a 2nd Line Support Engineer to join our Technology team and help deliver reliable, high-quality digital support across the School. … also work with internal teams and third-party suppliers to resolve complex issues and improve service delivery. Main Responsibilities Timely and effective resolution of 2nd line incidents and service requests in line with defined SLA's. Reduction in recurring device and application issues. Accuracy ...

2nd Line Support Analyst Location: Bristol or High Wycombe Hybrid Working: 3 days in the office, 2 days from home Take Your IT Career to the Next Level Are you a technically capable IT support professional who enjoys solving complex problems and delivering … exceptional customer service? At Sharp UK , we're looking for a talented 2nd Line Support Analyst to join our growing Service Desk team. This is an opportunity to work with a broad range of technologies, support a diverse client base, and continue developing ...

2nd Line Support Analyst in High Wycombe required Location: High Wycombe Hybrid working: 3x in the office, 2x from home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd … Line Support Analyst to join our helpdesk team in High Wycombe . If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you. What You’ll Be Doing You will deliver high quality technical support ...

expertise with the team, and play a key role in maintaining a reliable and efficient IT service. What you’ll be responsible for Providing 2nd line technical support, diagnosing and resolving a wide range of hardware, software and end-user issues. Configuring, deploying and supporting … service. Ensuring all work is carried out in line with IT security standards, policies and best practice. Taking part in the 2nd Line on-call rota (approximately one weekend in every five) to provide out-of-hours support when required. We’re looking ...

Assistant – 1st/2nd Line Support – REF 1249 8am-4 pm Monday to Thursday/8.30am to 3.15pm Friday Responsibilities IT Support Manufacturing Qualifications NA Skills Microsoft Support Contact number 0113 299 0570 Life Assurance: 4x salary Pension: 3% Employer/… Employee Bonus Up to 5% payable on company targets Region West Yorkshire IT Assistant/1st Line Support with some 2nd Bradford, West Yorkshire 18 Month Fixed Term Contract Salary: Dependent on experience We are working with an established international manufacturing business seeking ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 – £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician … Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years’ experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician … Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your ...

supporting both onsite and remote users. Salary £37,000 to £42,000 per annum Core Responsibilities IT Support: Deliver 1st and 2nd-line support for hardware, software, and mobile devices (onsite and remote) via an IT service management (ITSM) ticketing system. Microsoft … tools and basic PowerShell for automation and troubleshooting. Experience & Background Support Experience: Previous hands-on experience in a 1st/2nd-line IT support role managing both remote and onsite users. Admin Experience: Demonstrated practical experience administering Microsoft 365 tenants (Entra ...

What you'll be doing: As a Customer Support Engineer (2nd Line), you'll act as the main escalation point for incidents and service requests that cannot be resolved by 1st Line support. Working within our Managed Services team, you'll take ownership … Line engineers, Platform Engineering teams, and technology vendors to ensure excellent customer outcomes. This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely ...

What you'll be doing: As a Customer Support Engineer (2nd Line), you'll act as the main escalation point for incidents and service requests that cannot be resolved by 1st Line support. Working within our Managed Services team, you'll take ownership … Line engineers, Platform Engineering teams, and technology vendors to ensure excellent customer outcomes. This role is ideal for someone with previous 2nd Line, Service Desk, MSP, or Infrastructure Support experience who enjoys troubleshooting across Microsoft technologies and delivering exceptional customer service. Working closely ...

Expertise (we’re proudly professional and continuously strive for excellence for customers, peers and partners). Role overview We are looking for a 2nd Line Support Engineer/Field Engineer to join our Service Desk team and work on-site with one of our customers … while ensuring excellent client satisfaction. This role is 4 days at client's site (London, EC3V 9AA). Duties & Responsibilities: Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets. Efficient ...

solution. What truly sets us apart is our people and the effortless experience they create for our customers. We’re looking for a 2nd Line IT Engineer who enjoys solving technical challenges, taking ownership of issues and keeping customers informed throughout. You’ll investigate and resolve issues … escalated from 1st Line Support, using your technical knowledge to minimise downtime and get customers back up and running. Working closely with our senior engineers, you’ll also identify opportunities to use AI and automation to make support faster and more effective. ...

Core Group is seeking a 2nd Line Support Engineer/Field Engineer to join the Service Desk and work on-site with a client in London. The role focuses on delivering high-quality IT support, ensuring a strong first-time fix rate … excellent client satisfaction. The position involves 4 days at the client's site (London, EC3V 9AA). Responsibilities include providing 1st & 2nd line support, logging incidents, installing hardware/software, and collaborating with cross-functional teams while #J-18808-Ljbffr ...

2nd Line Support Analyst Department: Service Desk Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Bhavana Mistry Description The primary objective of this 2nd line service desk role is to act as a single point of contact between the services … provided and the users. You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests. This ...