1 to 25 of 142 2nd Line Support Jobs in the UK excluding London

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and … provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing … processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and More ❯

IT Support Analyst/Helpdesk Support Analyst - 1st & 2nd Line Support, Win10/Win11, MS Office, Windows Server AD/GPo/AD Connect/Entra, MS Office 365/MS Exchange, InTune/Endpoint Manager, LAN/Wireless/VPN, Permanent, Maidstone, Kent, £30k - £32k +Benefits. Well established Managed Services … develop technological expertise.Working within this professional services environment the IT Support Analyst/Helpdesk Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10/Win11, MS O365, iPhone and Android mobile devices printers management with InTune/Endpoint Manager, printer … Directory/Group Policies will also be required. We are searching for an IT Support Analyst/Helpdesk Analyst/Desktop Support Engineer/1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line More ❯

2nd Line Support Engineer - Service Desk - Plymouth On-site work Full driving license is required for this role Salary - £27,000 - £32,500 depending on experience … 2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a … with security policies. Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person. Support Microsoft 365, Windows Server, and networking technologies. Proven experience in Second Line IT Support. Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD). Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN) Hands-on experience with More ❯

2nd Line Support Engineer - Service Desk - Plymouth On-site work Full driving license is required for this role Salary - £27,000 - £32,500 depending on experience … 2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a … with security policies. Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person. Support Microsoft 365, Windows Server, and networking technologies. Proven experience in Second Line IT Support. Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD). Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN) Hands-on experience with More ❯

Role: 2nd Line IT Support Location: Gillingham Salary: £35,000 We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing high-level support across a variety of systems … to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (Apply online only)). Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange … user systems. Maintain clear documentation of systems, procedures, and issue resolution. Travel between sites as needed to support local infrastructure and deployments. Requirements Proven experience in a 2nd line IT support or similar technical support role. Strong knowledge of the technologies listed above. Excellent diagnostic and problem-solving skills. Full UK More ❯

The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team in a unique split role - 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for … problem-solving and client engagement. Skills and Experience: Ability to work under pressure and manage multiple projects 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Full driving licence is essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management … CompTIA+, Network + would be advantageous Experience of Agile methodologies would an advantage Applications: To learn more about our client and this great opportunity on offer working as a 2nd Line IT Support Engineer please call and speak with John Noonan here at ISR Recruitment or please email me a copy of your very latest More ❯

This rapidly expanding IT services company in West Kent is seeking a dedicated and versatile 1st - 2nd line support engineer to join their customer-focused IT support team. IT Support Engineer – the role: This is a busy and very friendly & collaborative team. You’ll be operating in a service desk environment … with the role combining (mostly) escalated helpdesk support with some on-site duties at their clients. Customers are typically SMEs, with a few corporates, based Kent, East Sussex, Surrey, and SE London. IT Support Engineer – the person: Of prime importance, is a great personality – a real ‘people person’, with great client skills, a positive outlook; someone … client would ideally like someone with IT MSP (IT managed services) experience but will be flexible for the right person. Ideally candidates should be able to drive. IT Support Engineer – your Technical skills: Your strong technical support skills, should cover as much as possible of the below: - Windows 10, 11, Mac o/s - Windows Server More ❯

This isn’t just another service desk role. You’ll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, you’ll become a key part of a close-knit team that values curiosity, communication, and getting things … a broad tech stack, solving problems properly (not just closing tickets), and being part of a team that supports each other, you’ll feel right at home. As a 2nd Line Support Engineer, you’ll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical … devices (macOS, iPads) PowerShell scripting and mobile device management (MDM) Autotask and Datto stack (RMM and backup tools) You’ll Thrive Here If: You’re already working in a 2nd Line role, or you’re a confident 1st Line engineer who’s ready to step up and take on more ownership. You’ll be naturally More ❯

Perfect role for an experienced IT Support Engineer who enjoys providing 2nd Line IT Support across core technologies. This role will be great for career development with scope to move to 3rd Line. Technologies include: Windows Server, Office 365, Active Directory, Cisco Networking, VMWare, Hyper V. This role is based on-site, Monday … to Friday, so you will need to live within a commutable distance to Market Deeping. IT Support Engineer - 2nd Line Support Location: Market Deeping - On-site - Monday through to Friday. Salary: Negotiable dependent upon experience Required Skills Strong knowledge of Windows server (2016, 2019, and 2022) Microsoft Active Directory and Exchange experience Knowledge More ❯

Senior IT Support Engineer, 2nd Line, 3rd Line, M365, Join to apply for the Senior IT Support Engineer, 2nd Line, 3rd Line, M365, role at Experis UK Senior IT Support Engineer, 2nd Line, 3rd Line, M365, 3 days ago … Be among the first 25 applicants Join to apply for the Senior IT Support Engineer, 2nd Line, 3rd Line, M365, role at Experis UK Senior IT Support Engineer, 2nd Line/3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits ️ Your Role: Lead, Troubleshoot, Enable … As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS More ❯

Senior IT Support Engineer, 2nd Line/3rd Line Location: Bristol Salary Range: £30000- 50000 + Benefits ️ Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows … to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. You'll Stand Out With … Docker, Kubernetes). Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles What We Offer: Growth & Recognition : Structured training, certification support, and career progression. Modern Work Environment : Collaborative culture, flexible working, and access to the latest tools and platforms. Impact & Influence : Be central to key infrastructure projects and security initiatives More ❯

The Role Part of a well-established, busy Service Desk team, fielding in excess of 2000+ new support requests each month, from a diverse range of clients, you will be part of the face of the company, helping to resolve technical issues directly or as escalated to you as a Second Line team member. In addition … you will be involved in project work, supporting the specification of infrastructure and software solutions and their implementation, to support the business needs of our existing and new clients. The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a … skills. The role is primarily office-based but at times will include fieldwork. This role is based in Cornwall, at our Bodmin location. Duties & Responsibilities As a Second Line Service Desk Engineer: Provide Second Line technical assistance to a range of businesses of different sizes, across different industries. Help manage and monitor the helpdesk, identify and More ❯

Job Title: 1st/2nd Line IT Support Engineer Location: South East London Salary: £25,000 - £28,000 per annum Job Type: Full-time, Permanent About the Role: We are seeking a motivated and customer-focused 1st/2nd Line IT Support Engineer to join our IT team based in … both remote and deskside support across a range of hardware and software platforms, escalating more complex issues to senior engineers where necessary. Key Responsibilities: Provide 1st and 2nd line technical support for desktops, laptops, mobile devices, printers, and network issues. Manage and resolve support tickets in a timely and professional manner. … issue resolution. Maintain IT documentation and asset registers. Support users via phone, email, remote desktop, and in person. Key Skills & Experience: Previous experience in a 1st or 2nd line IT support role (minimum 1 year preferred). Strong working knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Active Directory More ❯

2nd Line IT Support Engineer - Horsham - £35,000 - Hybrid After Probation! Role : 2nd Line IT Support Engineer Area : Horsham Salary : £30,000 - £35,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2nd line support engineer … now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for a IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right … Paid for certifications ** Free Parking Microsoft, Windows Server, Exchange, Office 365, Azure, Active Directory, VMware, 1st line, first Line, 2nd line, second line, SharePoint, Networking, Firewall, Support, Project owen . smith @ intechnologygroup. com 0118 228 6480 07704 160 518 Interviewing Immediately - Please apply ASAP! Built on a foundation of More ❯

Job Description: iAction Engineer – Roles, Responsibilities, and Specifications This role provides user-provisioned desktop-based operational service and support for multiple clients. The successful candidate will join a highly skilled team of support engineers … providing 2nd line technical support. The role requires a flexible work ethic and a pragmatic approach to IT support. Candidates should have a first/second line support background, excellent customer service and communication skills, along with methodical troubleshooting techniques. This role will require some working from the DXC site in Erskine. The … team is responsible for providing remote 2nd line support within a cloud environment supporting Windows Server 2003/2008 R2/7/10. You will provide telephone technical support to end users, on-site engineers, and implementation teams as required. The team investigates, diagnoses, and resolves incidents/problems experienced by customers More ❯

2nd Line IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This is the … effective after probation period). This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician. 37.5 Hours per week. 9.00am to 5.30pm (1 Hour More ❯

Base pay range Direct message the job poster from Connexa IT Recruitment Connexa IT Recruitment- People. Technology. Connected About the Role: We are looking for an experienced, customer-focused 2nd Line Support Engineer to join our clients IT team. You will be responsible for providing advanced technical support, focusing on Microsoft-centric environments … Microsoft Office and antivirus software. Manage user accounts, email accounts, and access permissions in Active Directory, Office 365, Group Policies and other relevant systems. Maintain detailed documentation of support tickets, troubleshooting steps, and resolutions in the help-desk system. Monitor and enforce cyber security policies, including user access controls and data protection. Manage day-to-day operational tasks … independently from home. Required Skills & Experience: At least 5 years of experience in an IT support role. Strong knowledge of Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online). Experience of Azure Cloud Services (Azure AD, Azure Backup). Ability to support remote users, and Mac & Windows environments. Excellent problem-solving skills with a detail-oriented More ❯

Are you a driven, ambitious, and professional IT Support Engineer looking for growth, rewards, and to join a company that makes a significant difference in the lives of learners? Joskos Solutions is the ICT partner that schools trust, delivering outstanding service and support while keeping education at the core of our work. Our vision is to … become the UK's most trusted provider of ICT support and infrastructure services to schools and educational organizations — providing outstanding, benchmark-setting service in the education ICT sector. We aim to be the ICT partner that schools can rely on for all ICT needs, combining service excellence and long-term relationships into the solutions we proudly deliver. Key … Job Responsibilities Providing senior technical support to education sector customers. Ensuring continuity and efficiency of ICT networks. Managing and maintaining client network environments. Building strong relationships with key technical contacts at client sites and third parties. Key Skills Qualifications such as MCSA, AZs, & ITIL are highly beneficial. Strong knowledge of Windows OS, including Windows 10 & 11. Demonstrable experience More ❯

2nd Line IT Support Engineer London Up to £35,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage technology. They are seeking … a 2nd Line IT Support Engineer to provide first and second-line technical support and maintenance on-site for their clients across London. Essential Requirements of the 2nd Line IT Support Engineer: 3+ years in an IT support role with robust 2nd line … by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). 2nd Line IT Support Engineer London Up to More ❯

2nd Line IT Engineer Perfect opportunity for an experienced IT professional with 3+ years in IT support, looking to expand technical skills in a dynamic environment. Full-time, permanent position based in Kent, offering a competitive salary dependent on experience. Immediate start available – candidates on short notice or available now are highly encouraged to apply. … sustainability and innovation, they offer a collaborative working culture and opportunities to work across a diverse range of systems and networks. What will you be doing? Joining as a 2nd Line IT Engineer, you’ll provide advanced technical support for escalated issues across a multi-site network. You’ll troubleshoot hardware and software problems, support … CV directly to oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – IT Support, 2nd Line, Networking, Windows Server, Active Directory, Office 365, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, Hyper-V, Helpdesk, Infrastructure, CCNA, ITSM. More ❯

2nd Line IT Engineer Perfect opportunity for an experienced IT professional with 3+ years in IT support, looking to expand technical skills in a dynamic environment. Full-time, permanent position based in Kent, offering a competitive salary dependent on experience. Immediate start available - candidates on short notice or available now are highly encouraged to apply. … sustainability and innovation, they offer a collaborative working culture and opportunities to work across a diverse range of systems and networks. What will you be doing? Joining as a 2nd Line IT Engineer, you'll provide advanced technical support for escalated issues across a multi-site network. You'll troubleshoot hardware and software problems, support … your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - IT Support, 2nd Line, Networking, Windows Server, Active Directory, Office 365, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, Hyper-V, Helpdesk, Infrastructure, CCNA, ITSM. More ❯

2nd Line IT Support Engineer 2nd Line IT Support Engineer – Social Messaging Platform – Horsham, West Sussex (Tech stack: 2nd Line IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support … firm foothold in the UK and European markets. A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft/Windows technology stack. … go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided. Responsibilities: Provide 2nd line IT support for Windows-based systems. Troubleshoot and resolve escalated support queries. Support a range of user devices including PCs More ❯

Want to work on a Microsoft Digital transformation? Want to grow your IT career? Are you a proactive, friendly Desktop Support Engineer/2nd line Support Engineer, with strong Microsoft desktop/EUC support experience? Do you like to learn? My client is very proactive in providing both hands on training … to further leverage Microsoft technologies to support operational efficiencies aligned to their exciting growth plans. Based at their central London offices, you will be responsible for the 2nd line, desktop support, for numerous sites across central London. You will be working on the support and resolution of broad ranging issues across … you to progress your skills and your career - lots of opportunity to learn! Ideally you will have the following skills/experience: At least 12+ month's experience of 2nd line/desktop support Experience of supporting Microsoft packages (MS Office 365, Endpoint, Exchange, Windows 10 & 11) Strong LAN/WAN and Active Directory Degree More ❯

1st/2nd Line IT Support Administrator Location: Poole (with occasional travel between sites) Hours: Monday-Friday, 8:00am-5:00pm Salary: £29,000 - £33,000 DOE Are you an experienced IT Support professional with a hands-on approach and a knack for problem-solving? We're working with a successful and growing … business based in Poole, looking to expand their IT function with a 1st/2nd Line IT Support Administrator . This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking, and business systems, who enjoys both day-to-day support and contributing to longer-term IT projects. What … you'll be doing: Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are More ❯

2nd Line Support Engineer Coventry – Up to £30,000 Managed Service Provider Are you a 2nd Line Support Engineer looking to step up in a thriving and supportive MSP environment? A well-established Managed Service Provider based in Coventry is looking to add a confident and capable 2nd Line … services to a broad range of clients, and they’re now looking for someone to grow with them as they continue to expand. What you’ll be doing: Providing 2nd Line support across a variety of customer environments Working with Microsoft technologies, including Windows Server, Azure, Office 365, and Active Directory Managing and troubleshooting backup … switches, routers, and VPNs Escalating complex issues to 3rd Line where appropriate and working closely with senior engineers What they’re looking for: Strong experience in a 2nd Line or similar technical support role Solid knowledge of Microsoft environments Hands-on experience with Kaseya and Datto (or similar RMM/backup tools) Good More ❯