2nd Line Support Jobs in the North of England

13 of 13 2nd Line Support Jobs in the North of England

2nd Line Support

Sheffield, South Yorkshire, United Kingdom
Hybrid / WFH Options
Searchability (UK) Ltd
BRAND NEW 2ND LINE SUPPORT OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to £35,000 p/a plius benefits Opportunity to work with leading technologies within a growing MSP Hybrid working - 2 days in the Sheffield office, 3 days from home Late shift working Monday to Friday ABOUT THE CLIENT: Our client is a … Provider based in Sheffield, supporting a wide range of clients across different sectors. With a strong reputation for technical excellence and customer satisfaction, they're now looking for a 2nd Line Support Engineer to strengthen their growing support function. A GLIMPSE AT THE BENEFITS/CULTURE: Comprehensive benefits package Hybrid working model, Supportive … and inclusive team environment Ongoing training and development opportunities Clear progression pathways within the business 2ND LINE SUPPORT ENGINEER ROLE: As a 2nd Line Support Engineer, you'll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

IT Senior Analyst - 2nd Line Support

Liverpool, Lancashire, United Kingdom
Liverpool FC
Liverpool Football Club are currently recruiting for a IT Senior Analyst - 2nd line support to join our Digital team.You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders. This role is an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach. What will you be doing? Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting. Fulfil service requests escalated from first line that require in-person execution. Manage escalated … issues end-to-end, ensuring clear stakeholder communication. Collaborate with 1st and 3rd line teams on complex problems and incidents. Identify and implement process improvements and automation opportunities. Perform regular maintenance to ensure maximum uptime of assets and a 'compliant' estate. Support the Service Desk Manager in delivering IT projects and rollouts. Build, maintain and grow More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

2nd Line Support Analyst

Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
Your role involves providing 2nd line IT support to the business, ensuring the seamless operation of end-users to fulfill IT requirements. You are tasked with supporting all aspects of hardware and software, prioritising service requests and incidents whilst ensuring the fulfilment of service level agreements. You will act as a technical escalation point for … the 1st line IT service desk. On call requirement - 1 in every 5 weeks, Thursday - Thursday About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home and thats just what we do at DFS. Were the leading sofa retail specialist in the UK, helping people find … articulate technical solutions to non-technical users. Provide technical expertise to the 1st line support team, and collaborate to ensure efficient resolutions. Participate in the 2nd line on-call rota, approximately 1 in every 5 weeks. The role is for you if... Knowledge of Google workspace, Active directory, Group policy, and Microsoft 365. More ❯
Employment Type: Permanent
Posted:

2nd Line IT Support Engineer

Whittle-le-Woods, Chorley, Lancashire, England, United Kingdom
SER (Staffing) Ltd
2nd Line IT Support Engineer – Chorley - £35,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Chorley Salary : £30,000 - £35,000 (Subject to Technical Knowledge) Interviewing Immediately – Apply Now I am representing a family ran Managed Service Provider based in Chorley who are on the lookout for … a 2nd Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

2nd Line IT Support Engineer

Whittle-le-Woods, Lancashire, United Kingdom
SER Limited
2nd Line IT Support Engineer – Chorley - £35,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Chorley Salary : £30,000 - £35,000 (Subject to Technical Knowledge) Interviewing Immediately – Apply Now I am representing a family ran Managed Service Provider based in Chorley who are on the lookout for … a 2nd Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

2nd Line IT Support Engineer - Hull

Hessle, North Humberside, England, United Kingdom
Principal IT
2nd Line IT Support Engineer - £30,000/£35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for an 2nd line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … networks Windows Desktop operating systems Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. MS Exchange MS SQL Server Terminal Server Hardware build and Installation Experience in providing IT support services to a broad customer base. Supplying hardware and software specification Providing support to service desk Supporting Office365, OneDrive, SharePoint Key Responsibilities: Implementation of new projects including … offering a salary of £30,000 - £35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 2nd Line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

2nd Line IT Support Engineer - Hull

Hessle, East Riding of Yorkshire, United Kingdom
Principal IT
2nd Line IT Support Engineer - £30,000/£35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for an 2nd line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … networks Windows Desktop operating systems Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. MS Exchange MS SQL Server Terminal Server Hardware build and Installation Experience in providing IT support services to a broad customer base. Supplying hardware and software specification Providing support to service desk Supporting Office365, OneDrive, SharePoint Key Responsibilities: Implementation of new projects including … offering a salary of £30,000 - £35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 2nd Line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

2nd Line Support Engineer

Manchester Area, United Kingdom
ConnexAI
Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career … Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯
Posted:

2nd Line Service Desk Support Engineer

East Riding, Yorkshire, United Kingdom
Edwards & Pearce Limited
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

2nd Line Support Engineer

Thornaby, Yorkshire, United Kingdom
Optimum Recruit Limited
We are currently recruitng for a 2nd Line Service Engineer to join our client's existing team on a permanent basis. The ideal candidate will have previous experience of working with Azure, Intune, Entra and Microsoft. Duties will include diagnosing and rectifying faults, providing support to clients with IT issues, installing new hardware and software More ❯
Employment Type: Permanent
Salary: GBP 28,000 - 30,000 Annual
Posted:

2nd Line Support Engineer

Middlesbrough, North Yorkshire, United Kingdom
Optimum Recruit Limited
We are currently recruitng for a 2nd Line Service Engineer to join our client's existing team on a permanent basis. The ideal candidate will have previous experience of working with Azure, Intune, Entra and Microsoft. Duties will include diagnosing and rectifying faults, providing support to clients with IT issues, installing new hardware and software More ❯
Employment Type: Permanent
Salary: £28000 - £30000/annum
Posted:

2nd Line Support Technician

Bury, Lancashire, England, United Kingdom
Allegiance Technology
Role: IT Support Engineer Location: Radcliffe, Manchester Salary: £27,000 - £31,000Are you looking to join one of the best MSP's in the UK that provide support within the Education sector? If so, this is the company for you! What makes these guys the best is their strong ethos on staff retention and development, these … guys really know how to treat their staff well and can offer a genuinely great place to work. The company work exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their Service Desk Team further with the addition of another IT Support Engineer at their office … from you: ** Full Driver's license** Microsoft Windows and Server operating system knowledge** Veeam** Microsoft Intune** Office 365** Sophos Enterprise** Hyper - V/VMWare** DBS Clearance Responsibilities: ** Provide support both remotely and face to face to teachers and pupils.** Provide Windows Server, mobile device and network infrastructure support.** Provide support for other technicians and work as More ❯
Employment Type: Full-Time
Salary: £27,000 - £31,000 per annum
Posted:

Second Line Support

Alderley Edge, Cheshire, England, United Kingdom
Robertson Sumner Ltd
Why Join Us? Be a key technical point of escalation in a fast-paced, solutions-led support team. Gain hands-on experience with diverse technologies including networking, cloud, AV, and communications. Work closely with senior engineers and contribute to the delivery of high-quality client projects. Enjoy a workplace that values collaboration, problem-solving, and professional growth. Join … a company that delivers all support in-house — no outsourcing, just a strong, centralised team. Key Role Responsibilities Handle escalated technical support issues across hardware, software, and infrastructure systems. Deploy, configure, and maintain networking equipment, AV setups, and cloud platforms. Support infrastructure upgrades and service improvements across client environments. Liaise with technology vendors to … resolve hardware or software issues. Produce and maintain technical documentation and client support materials. Key Attributes Required 2+ years’ experience in a second-line IT support role or similar. Good understanding of networking, Windows environments, and cloud services. Experience working with AV systems, telephony, or access control is a plus. Strong troubleshooting, time management More ❯
Employment Type: Full-Time
Salary: £22,000 - £27,000 per annum
Posted:
2nd Line Support
the North of England
10th Percentile
£26,750
25th Percentile
£27,500
Median
£32,000
75th Percentile
£35,250
90th Percentile
£37,500