Service Desk Analyst
- Hiring Organisation
- Metro
- Location
- Birmingham, England, United Kingdom
devices, ensuring systems are secure, up to date and operating efficiently. · Support and maintain core IT services including networks, infrastructure, telephony, user access (Active Directory/Exchange), and backup and recovery processes. · Contribute to continuous improvement, documentation and knowledge sharing, while supporting IT projects, system implementations … including Outlook configuration and troubleshooting, along with basic triage of Teams, OneDrive and SharePoint issues. · Solid understanding of identity and access management, including Active Directory/Entra ID user administration (accounts, permissions and groups). · Broad endpoint and hardware support experience across Windows 10/ ...