101 to 125 of 145 CMDB Jobs in the UK

solutions. Key Responsibilities Lead architecture and solution design activities for ServiceNow ITOM implementations. Define technical architecture across: Discovery Service Mapping Event Management Cloud Discovery CMDB Provide governance and technical assurance across delivery teams. Design integrations between ServiceNow and enterprise monitoring and infrastructure tools. Support solution estimation, planning, and architectural approvals. … Collaborate with stakeholders to define requirements and future-state roadmaps. Ensure CMDB design supports operational processes, service visibility, and reporting needs. Provide technical leadership and guidance to developers, administrators, and project teams. Support client presentations, solution reviews, and bid activities where required. Essential Skills & Experience Proven experience working ...

solutions. Key Responsibilities Lead architecture and solution design activities for ServiceNow ITOM implementations. Define technical architecture across: Discovery Service Mapping Event Management Cloud Discovery CMDB Provide governance and technical assurance across delivery teams. Design integrations between ServiceNow and enterprise monitoring and infrastructure tools. Support solution estimation, planning, and architectural approvals. … Collaborate with stakeholders to define requirements and future-state roadmaps. Ensure CMDB design supports operational processes, service visibility, and reporting needs. Provide technical leadership and guidance to developers, administrators, and project teams. Support client presentations, solution reviews, and bid activities where required. Essential Skills & Experience Proven experience working ...

teams, while working closely with global colleagues — including the U.S. team, offshore support teams, and external vendors — to deliver scalable solutions aligned with ITIL, CMDB, and ServiceNow best practices. The role serves as a key EMEA point of contact, owning projects from requirements through development, testing, deployment, documentation, and ongoing … testing, and manage controlled promotion of changes through to production.Platform health and data quality. Monitor platform performance and ensure strong platform health, data quality, CMDB integrity, and secure access management across supported modules.User support and service management. Provide day-to-day user support, managing ServiceNow-related queries, requests, and incidents ...

integrations between ServiceNow and third-party tooling. Support estimation, planning and solution approvals. Work with customer stakeholders to define requirements and architecture roadmaps. Ensure CMDB design supports service visibility, operational processes and reporting requirements. Provide technical leadership to developers, administrators and project teams. Contribute to bid responses, solution reviews … Experience Proven experience as a ServiceNow Architect. Extensive hands-on experience delivering ServiceNow ITOM solutions. Strong expertise in: o Discovery o Service Mapping o CMDB o Event Management o Cloud Discovery o Operational Intelligence (desirable) Experience integrating ServiceNow with enterprise monitoring and infrastructure tools. Strong understanding of ITIL and enterprise ...

Senior Consultant Technology – ServiceNow Functional Consultant Location – United kingdom, Warwick Key Skills Technical : ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management. Role – Senior Consultant Technology – ServiceNow Functional Consultant Location – United kingdom … Warwick Key Skills Technical : ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management. Soft Skill Strong understanding of ITIL processes, ITSM operating models and ServiceNow platform capabilities. Strong analytical, problem-solving ...

build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS. 4. Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping. 5. Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows. 6. Act as Level 3 escalation point; monitor platform … years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale. 10. Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge. 11. Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration. 12. Strong REST/SOAP API integration ...

assess compensating controls, document residual risk, and obtain formal sign-off. Integrate VM tooling with SIEM (Splunk, Microsoft Sentinel), ITSM (ServiceNow VR module), and CMDB for automated ticket creation and asset correlation. Automate vulnerability reporting and remediation tracking using Python, REST APIs (Qualys/Tenable API), or ServiceNow workflows. Conduct … REST API calls to Qualys/Tenable/Rapid7; ServiceNow VR module configuration. SIEM integration: Splunk, Microsoft Sentinel – correlating vulnerability data with threat events. CMDB-driven asset correlation: ServiceNow CMDB, ensuring VM data reflects accurate asset inventory. Network and infrastructure knowledge sufficient to assess vulnerability exploitability (firewall rules, segmentation, exposure ...

configuration audits. Key responsibilities: Identifying, categorising and maintaining Configuration Items, including infrastructure, servers, software, systems and documentation Managing and improving the Configuration Management Database (CMDB) Establishing and maintaining hardware and software configuration baselines Ensuring changes are appropriately controlled, recorded and traceable Supporting Change Advisory Boards and Configuration Control Boards Producing … teams Essential experience: Current and valid SC clearance Strong commercial experience as an IT Configuration Manager, Service Configuration Manager or Configuration Management Lead Excellent CMDB management experience Strong understanding of Configuration Items, relationships and service mapping Experience of configuration baselining, status accounting, verification and auditing Knowledge of change control ...

configuration audits. Key responsibilities: Identifying, categorising and maintaining Configuration Items, including infrastructure, servers, software, systems and documentation Managing and improving the Configuration Management Database (CMDB) Establishing and maintaining hardware and software configuration baselines Ensuring changes are appropriately controlled, recorded and traceable Supporting Change Advisory Boards and Configuration Control Boards Producing … teams Essential experience: Current and valid SC clearance Strong commercial experience as an IT Configuration Manager, Service Configuration Manager or Configuration Management Lead Excellent CMDB management experience Strong understanding of Configuration Items, relationships and service mapping Experience of configuration baselining, status accounting, verification and auditing Knowledge of change control ...

missing information, check the accuracy of existing records and update Configuration Items, Services and Service Offerings within ServiceNow. Whilst this is not a technical CMDB design or Service Mapping position a really good level of attention to detail and IT skillset is vital as It is an administration focused role … agreed processes Update CI information including ownership, support groups, status and other key attributes Review records for missing or inaccurate information Carry out routine CMDB housekeeping and data cleansing Update relationships between records where information has been provided and validated Maintain Service and Service Offering information within ServiceNow Data Quality ...

reported. Partner with the Global Operations Excellence (GOE) team to enforce standards, monitoring, and governance. Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices. Oversee the successful delivery of global programmes (e.g., PCD migration, device refresh, CMDB clean-up...etc). Identify operational risks and blockers … matrixed, multinational corporate environment. Excellent written and verbal communication skills in English; comfortable presenting to executive audiences. Sound understanding of asset management practices, including CMDB governance, hardware lifecycle management, and software asset inventory at enterprise scale. Demonstrable knowledge of data center operations and management, including RDC/colocation environments, capacity ...

independence, resolve escalated or ambiguous catalogue design issues, and represent Service Catalogue Management in broader ITSM process governance (Incident, Request Fulfillment, Change, and CMDB/Service Mapping integration points).YOU'RE GOOD ATFraming complex, ambiguous problems and can take a sprawling, technical service portfolio and structure into something simple, logical … modern ITSM platform's service catalogue module (e.g., ServiceNow Service Catalog, BMC Helix) including catalogue item design, workflow/fulfillment automation, and integration with CMDB/Service Mapping (must have).Track record of building and executing a self-service adoption strategy by defining KPIs, running change management/communications campaigns ...

setting up, configuring, and maintaining various devices like Windows PC’s, Apple Macintosh, Mobile devices and printer hardware and utilizing remote connectivity toolsEnsure our CMDB is accurately updated and reflects the correct statuses for assets within your office location and those assigned to our practitionersOccasionally, you may need to travel … face and remote technical support to Business End Users of all levels of seniority.High level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests.Demonstrable experience of working in a small team of skill technical operatives managing shared work ...

setting up, configuring, and maintaining various devices like Windows PC’s, Apple Macintosh, Mobile devices and printer hardware and utilizing remote connectivity toolsEnsure our CMDB is accurately updated and reflects the correct statuses for assets within your office location and those assigned to our practitionersOccasionally, you may need to travel … face and remote technical support to Business End Users of all levels of seniority.High level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests.Demonstrable experience of working in a small team of skill technical operatives managing shared work ...

organisations. This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset Management and Enterprise Service Management. Experience Required Essential … Significant experience delivering enterprise-scale ServiceNow architecture Proven CMDB transformation and implementation experience Proven CSDM transformation and implementation experience Experience designing ServiceNow data architecture Experience leading consultations on ServiceNow platforms Public sector or highly regulated industry experience Excellent stakeholder management skills Experience developing governance frameworks ServiceNow Certified Technical Architect TPBN1 ...

SLAs, SLOs, SLIs, operational metrics, monitoring, alerting, dashboards and reporting requirements.Translate service designs into practical tooling requirements, including service catalogue entries, assignment groups, knowledge, CMDB/CSDM data, service mapping and operational workflows.Support the definition and assessment of Service Acceptance Criteria and provide evidence for design assurance, operational readiness … make complex service arrangements clear and actionable.“Nice To Have” Skills and Experience:Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities!Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health, reliability and observability.Experience in DevOps ...

through to secure disposal Manage the full software licence pipeline, including purchasing, supplier engagement, goods receipting and licence entitlement tracking Maintain accurate asset registers, CMDB records, contract data and supplier documentation to ensure a reliable single source of truth Conduct regular audits and reconciliations across asset and licence data, identifying … years Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent ...

through to secure disposal Manage the full software licence pipeline, including purchasing, supplier engagement, goods receipting and licence entitlement tracking Maintain accurate asset registers, CMDB records, contract data and supplier documentation to ensure a reliable single source of truth Conduct regular audits and reconciliations across asset and licence data, identifying … years Asset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent ...

from procurement through to secure disposalManage the full software licence pipeline, including purchasing, supplier engagement, goods receipting and licence entitlement trackingMaintain accurate asset registers, CMDB records, contract data and supplier documentation to ensure a reliable single source of truthConduct regular audits and reconciliations across asset and licence data, identifying … yearsAsset and licence management must have been a dedicated, core part of your previous role, not a secondary responsibilityStrong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service managementSound understanding of software licensing, supplier and contract management, and compliance obligationsExcellent analytical skills with ...

participating entities. Key responsibilities include conducting process analysis and alignment, clarifying onboarding requirements, and coordinating technical configuration and integration of the Configuration Management Database (CMDB). You will assess existing ITSM processes within each entity, facilitate their transformation to global standards, and ensure technical setup for ServiceNow discovery is completed ...

Govern end-to-end asset lifecycle activities: planning, procurement, receipt, deployment, moves/adds/changes, maintenance/refresh, replacement, retirement and disposal * Drive CMDB alignment and asset repository consistency, improving inventory and configuration data integrity * Design integrations across asset lifecycle, including CMDB platforms, discovery tools, procurement, ERP and service … Management, Enterprise Architecture or Service Management * Proven ability to design and implement enterprise HAM operating models and lifecycle governance * Strong hands-on understanding of CMDB management and architecture alignment * Experience working across procurement/supply chain and financial asset management processes * Comfortable operating in large workplace, datacentre or infrastructure environments ...

Your responsibilities: Support administration and maintenance of BMC Helix ITAM and CMDB platforms across enterprise retail environments. Maintain accurate configuration item (CI) data, asset relationships and service mappings aligned. Develop and enhance automated workflows using Flow Designer to improve operational efficiency and service delivery. Collaborate with infrastructure, cloud, application … support teams to ensure CMDB data quality and governance. Perform data analysis, reconciliation and remediation activities to improve asset and configuration accuracy. Support onboarding of applications, infrastructure components, and business services into CMDB and ITAM platforms. Assist in implementing service management best practices, governance controls, and process improvements aligned with ...

maintain ServiceNow modules, including user and group management, access controls and data integrity. Configure and support ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge and Service Catalogue. Monitor platform performance, troubleshoot issues and coordinate resolution with support partners where required. Support integrations with third-party systems and tools. Maintain … platform upgrades, changes and ongoing maintenance. Support business users with ServiceNow processes and best practice. Configure and schedule reports, notifications and system alerts. Manage CMDB health and support the creation and maintenance of user training materials. Key Experience Proven ServiceNow administration and configuration experience. Knowledge of ServiceNow modules including ITSM ...

issues. Support device lifecycle activities including provisioning, refreshes, replacements and decommissioning. Prepare, test and issue devices to end users. Maintain accurate asset, inventory and CMDB records. Support onboarding, floor-walking and rollout activities. Escalate complex issues and contribute to service improvements. As a successful EUC Support Engineer, you will have … Knowledge of Mobile Device Management (MDM) and device lifecycle management. Strong first-line support and troubleshooting skills. Experience with asset management, inventory tracking and CMDB updates. Excellent communication and customer service skills. Knowledge of Microsoft 365, Entra ID and ITIL processes is desirable. If you are an EUC Support Engineer ...

ServiceNow platform, delivering scalable solutions that support business operations and strategic initiatives. Key Responsibilities Configure, develop and support ServiceNow modules including ITSM, ITOM, HRSD, CMDB and other platform capabilities. Develop and maintain platform automation using UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes. Design and deliver custom … System Administrator (CSA) and/or Certified Application Developer (CAD) desirable. Additional ServiceNow certifications across ITSM, ITOM or HRSD desirable. Experience with ITOM Discovery, CMDB modelling or Service Mapping desirable. Experience within a legal services environment desirable. Familiarity with Agile/Scrum methodologies and modern web technologies desirable. ServiceNow Developer ...