26 to 50 of 95 Case Management Jobs in London

another regulated industry. Experience building customer‐facing digital journeys at scale, or systems supporting operational or customer service teams. Experience with claims handling, case management, or similarly regulated end‐to‐end business processes. Exposure to event‐driven or distributed systems. Experience using AI‐assisted engineering tools to improve … from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying. We encourage ...

right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking an experienced Director of Project Management to lead the successful delivery of complex digital transformation projects within major Product, Automotive, Consumer & Energy programmes. The successful candidate will be responsible for leading … role will provide strong delivery leadership across complex multi-disciplinary teams. This is a senior client-facing role requiring exceptional leadership, governance and delivery management experience with a proven track record of successfully delivering large-scale technology-enabled transformation programmes. Key Responsibilities Project Leadership Lead the delivery of large ...

Month FTC £96,000 per annum We're looking for an experienced IT Applications Manager to take ownership of the delivery, support and operational management of a portfolio of business-critical applications. This is a hands-on leadership role where you'll work closely with engineers, architects, product teams … effectively, remain secure and resilient, and continue to meet business needs. What You'll Be Doing Lead the day-to-day delivery and operational management of critical business applications. Work with Product Managers and stakeholders to translate business priorities and backlogs into deliverable technical solutions. Lead Agile/Scrum ...

turning it into a concrete technical specification (the "What") and a deployment path (the "How"). We are moving away from ad-hoc, case-by-case management toward scalable, policy-driven operations built on modern Microsoft cloud administration principles. We need a proactive problem solver who puts … DKIM and DMARC, tune anti-phishing, malware and DLP, and prevent configuration drift. Azure tenant governance: manage data residency (including AI/Copilot), RBAC, management groups and subscription governance, automating with Terraform and PowerShell so every change is version-controlled and documented. SharePoint and collaboration: deliver site templates ...

platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis, Requirements Gathering, Stakeholder Management, and Agile Product Ownership capabilities.This role will act as the bridge between business stakeholders and technical delivery teams, ensuring business requirements are translated into … scalable CRM solutions while driving the strategic product roadmap and prioritization of features that deliver measurable business value.Key Responsibilities:Product Ownership & Roadmap Management:Own and manage the Dynamics 365 CRM product roadmap.Define and prioritize business capabilities, features, and enhancements aligned with strategic objectives.Collaborate with business leaders to identify opportunities ...

provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour … Financial&Regulated/HLS industry. Product-Specific Requirements: Core Clouds (Sales Cloud & Service Cloud): Familiarity with Sales and Service capabilities, including pipeline management, forecasting, case management, and omni-channel service delivery. Understanding of how enterprise sales and service teams operate and derive value from CRM platforms. Experience ...

Overview of the Role: Salesforce is hiring a Director, Project Management to lead large, strategically important digital transformation projects for customers. You work with senior programme leaders, solution architects, delivery managers and customer executives, and you take each project from mobilisation through to successful implementation. You join a delivery … z2bz0 delivery professionals and managing dependencies across multiple workstreams. Experience managing project governance, planning, budgets, forecasting, change control and executive reporting. Project management certification such as PRINCE2 Practitioner (Projects IN Controlled Environments), Project Management Professional (PMP) or Agile Project Management (AgilePM), plus experience engaging senior customer leadership. ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … data. Develop a single, unified view spanning business, process, application, and data architecture by mapping journeys across consistent layers (including customer interactions, workflow orchestration, case management, and shared services). Analyse existing systems, integrations, and complex data flows to identify gaps, risks, overlapping capabilities, and manual data transfers. ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … data. Develop a single, unified view spanning business, process, application, and data architecture by mapping journeys across consistent layers (including customer interactions, workflow orchestration, case management, and shared services). Analyse existing systems, integrations, and complex data flows to identify gaps, risks, overlapping capabilities, and manual data transfers. ...

ServiceNow Certified System Administrator, CIS HRSD, SCRUM Master · Proven experience leading the delivery of large global ServiceNow HRSD and HRIS Implementations · Experience with project management and related tools (JIRA, MS Project, MIRO, MS Excel (intermediate), MS PowerPoint) · A strong understanding of HR operations, the employee lifecycle … services are delivered across an organisation. · Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows. · Familiarity with the sales to delivery journey, including how client opportunities move from initial ...

quality control to ensure accuracy. Stay updated on O365 developments to enhance workflow processes. Train attorneys, legal assistants, and support staff on eDiscovery case management systems and applications. Document work performed on litigation-related data and uphold client confidentiality. Troubleshoot issues as they arise while adhering to eDiscovery … data management policies. Required Skills & Experience: Minimum 4-5 years of experience in eDiscovery project management or litigation support. Proven track record across the full EDRM lifecycle. Excellent communication skills with a focus on leading client communications and managing stakeholder expectations. Proficient in workflow design and process improvement. ...

analysts, architects, developers, testers and partners. Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third‐party suppliers using recognised project management methodologies and governance frameworks. Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting … assumptions, issues and dependencies, with executive‐level reporting. Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees. A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent. Preferred Qualifications Experience delivering Salesforce implementations or other enterprise cloud ...

analysts, architects, developers, testers and partners.* Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks.* Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting … assumptions, issues and dependencies, with executive-level reporting.* Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees.* A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent.**Preferred Qualifications:*** Experience delivering Salesforce implementations or other enterprise cloud ...

models, system integration plans, and product feasibility analyses to accelerate complex, long-cycle enterprise sales efforts. Influence Product Direction: Partner cross-functionally with Product Management and Product Marketing teams to translate field patterns and technical customer feedback into future platform capabilities. Evangelize the Platform: Serve as the primary technical … Qualifications: Prior experience managing technical pre-sales teams within a high-growth SaaS, PaaS, or cloud-native platform environment. Deep understanding of Business Process Management ( BPM ), workflow automation, case management, or AI-enabled automation platforms. We value experience with enterprise platforms such as Salesforce or ServiceNow ...

international bank is scaling its MicrosoftDynamics 365 Customer Service platform across Corporate & InstitutionalBanking. This is a hands-on delivery seat on a live programme — casemanagement, SLAs and omnichannel servicing on one side, real integration intotelephony, payments and account systems on the other. You will work close tothe business, not three … Dynamics 365 Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate. Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration. Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements ...

technical solutions. Strong knowledge of: SIEM and SOAR platforms API integrations Endpoint Detection and Response (EDR) Log analysis and malware detection Network monitoring tools Case management systems Atlassian Suite (Jira and Confluence) Email security, DLP, encryption, and vulnerability management Nice to Have Background in intrusion analysis, detection ...

assisted and rules-based workflows that improve business processes while preserving appropriate human review, approval and control. Develop reusable patterns for workflow orchestration, case management, exception handling, approvals, audit trails and operational reporting. Use Co-pilot Studio and AI agents where they add practical value, including guided triage … workflows. Translate business needs into clear requirements, prototypes, solution designs and delivery plans. Design practical user experiences for operational teams, including Power Apps, dashboards, case views, workflow status screens and exception queues. Ensure users have clear visibility of progress, outstanding actions, approvals, service levels and audit evidence, with ...

analysts, architects, developers, testers and partners. Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks. Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting … assumptions, issues and dependencies, with executive-level reporting. Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees. A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent. Preferred Qualifications: Experience delivering Salesforce implementations or other enterprise cloud ...

professionals and law firms of every size to work smarter, faster, and more securely. Clio Operate, formally ShareDo, is a cutting-edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid-sized to large law firms … that use Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience. In March 2025, Clio — the global leader in cloud-based legal technology — announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary ...

background with real experience of implementing D365 for a variety of clients and have a solid consulting mindset and skillset. Key Responsibilities Service Delivery & Case Management Own and manage a portfolio of support, service and advisory cases across multiple clients, balancing priorities, urgency, and business impact … clients, communicating clearly and confidently with finance and HR stakeholders at varying levels of technical understanding. Provide regular, structured updates to clients on case progress, risks, and next steps, maintaining confidence and transparency at all times. Translate complex functional or system behaviour into clear, business‐focused explanations ...

Project Lead will be responsible for delivering on initiatives across a multi year transformation programme. The role reports to the Global Tower Lead, People Case Solutions, and partners strongly with the Project Workstreams, Regional People Operations Teams, and Enterprise Platform Teams, including Digital & Technology. The role is responsible … align People Processes and Systems. The role will focus on delivering changes required to enable the global alignment and associated improvemenst across People Case Solution. The role will collaborate with other People Process Towers and People Services Teams to identify process gaps and opportunities to simplify and enhance ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … Java (e. RestAssured/SoapUI) Experience with Contract Testing tools (e.g., PACT) Experience using collaborative tools such as Jira, Confluence, or similar for test case management, documentation, and communication within Agile/Scrum teams. Working knowledge of CI/CD pipelines, including experience with Jenkins, GitLab ...

those being prepared to be run operationally Ensuring that the service designs follow the standard approach for Capacity, Availability, InformationSecurityand IT Service Continuity Management Identification of the Operational Level Agreements and underpinning contracts required to operate the service Creation or amendment of standard Service Designs, Servicesheetsand user-facing service … environment ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable) Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis Supplier management experience Experience in case management toolsets – preferably ServiceNow Excellent working knowledge of Microsoft Office – particularly Excel Proven experience in communicating with ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … containerised environment. Automated API testing with Java (e.g. RestAssured/SoapUI) Experience using collaborative tools such as Jira, Confluence, or similar for test case management, documentation, and communication within Agile/Scrum teams. Working knowledge of CI/CD pipelines, including experience with Jenkins, GitLab CI, or other ...

enterprise fraud and compliance solutions is the leader in Autonomous Financial Crime Management. NiCE Actimize drives the Autonomous journey with ActOne for investigation and case management, as well as X-Sight, a cloud-based Financial Crime Risk Management Platform-as-a-Service. NiCE Actimize AML solutions … benefits can be achieved Explain features and benefits of the NiCE Actimise solutions in comparison to competitive products Deliver product presentations to technical and management personnel, and bring Actimise's differentiation to life through the medium of a demo Develop relationships with prospects and customers Communicate with sales ...