26 to 50 of 83 Case Management Jobs in London

leads cyber defence operations (including the MSSP) and cybersecurity incident response across the organisation. This fits within the context of the broader organizational Crisis Management plan owned outside Technology. A key focus is optimising security tooling (e.g., SIEM, SOAR, EDR/XDR, NDR, email security, vulnerability scanning) and driving … strong vulnerability and threat management, using threat intelligence to prioritise defensive improvements. Key Responsibilities Own the incident response lifecycle (prepare, detect, analyse, contain, eradicate, recover), ensuring playbooks, tooling, and decision-making processes are in place and exercised. Lead and coordinate response to security incidents, acting as incident commander where ...

provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour … Financial&Regulated/HLS industry. Product-Specific Requirements: Core Clouds (Sales Cloud & Service Cloud): Familiarity with Sales and Service capabilities, including pipeline management, forecasting, case management, and omni-channel service delivery. Understanding of how enterprise sales and service teams operate and derive value from CRM platforms. Experience ...

platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis, Requirements Gathering, Stakeholder Management, and Agile Product Ownership capabilities.This role will act as the bridge between business stakeholders and technical delivery teams, ensuring business requirements are translated into … scalable CRM solutions while driving the strategic product roadmap and prioritization of features that deliver measurable business value.Key Responsibilities:Product Ownership & Roadmap Management:Own and manage the Dynamics 365 CRM product roadmap.Define and prioritize business capabilities, features, and enhancements aligned with strategic objectives.Collaborate with business leaders to identify opportunities ...

have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. What You'll Do People Management and Team Development Provide day-to-day management for analysts across the NA, EMEA, and APAC pods, including scheduling, attendance tracking, and coverage planning … Manager are translated into updated team‐facing documentation and practiced consistently. Who You Are Required 5 to 8 years of professional experience in crisis management, emergency operations, security operations, or a closely related field, with at least 3 years in a people management capacity overseeing a team ...

process over $180bn volume annually. How will you add value to the OpenPayd journey? Develop, implement, and maintain the organisation's fraud risk management framework, including relevant policies, standards, and procedures. Provide second line oversight of fraud risks across the organisation, ensuring that fraud risks are appropriately identified, assessed … assurance and quality control framework for fraud-related activities performed by first line teams. Perform independent reviews of fraud alerts handling, fraud investigations, and case management processes to ensure adherence to internal policies, procedures, and regulatory expectations. Assess whether fraud cases are appropriately identified, escalated, investigated, and resolved ...

Salesforce Service Cloud as their customer record solution, and it will sit alongside their services’ Line of Business Systems as the customer contact and case layer. They are seeking a contractor to: define what good looks like; establish the data and configuration standards; make the approach repeatable so teams … teams to make the best use of Salesforce. You will work to initially repoint the organisation’s existing customer forms to create a Salesforce case, set the case data standards, then help teams to work cases in Salesforce. The emphasis is on design and standard-setting ...

bring: Familiarity with public sector regulations, compliance (e.g., GDPR, FOIA), and procurement processes. Knowledge of common public sector challenges: legacy systems, citizen engagement, case management, grants, licensing. Proficiency in Salesforce particularly Service Cloud, Experience Cloud, and Public Sector Solutions. Strong grasp of Data Cloud, MuleSoft, OmniStudio, and Agentforce … automation and integration. Experience with integration technologies, master data management, and familiarity with other cloud platforms (e.g., AWS).Ability to analyse, design, and optimize business processes through technology and integration. Demonstrated experience guiding customers and project teams in adopting emerging technologies for business use cases.7+ years Salesforce platform experienceProven ...

Financial Crime Team, providing direction, oversight and subject matter expertise across the Bank’s corporate banking and payment services activities. Working closely with senior management, business functions and regulators, they will be responsible for promoting a strong financial crime compliance culture, and ensuring the Bank’s financial crime framework … mandatory regulatory returns, statutory notifications and MLRO reports required by applicable legislation and regulatory requirements. Provide regular reports to the Board and senior management committees regarding the effectiveness of the Bank’s AML/CFT/PF framework, material financial crime risks, significant incidents, suspicious activity reporting, sanctions matters ...

international bank is scaling its MicrosoftDynamics 365 Customer Service platform across Corporate & InstitutionalBanking. This is a hands-on delivery seat on a live programme — casemanagement, SLAs and omnichannel servicing on one side, real integration intotelephony, payments and account systems on the other. You will work close tothe business, not three … Dynamics 365 Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate. Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration. Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements ...

background Experience building complex integrations, APIs and data pipelines Financial Crime experience including areas such as: KYC AML Transaction Monitoring Screening Risk Ratings Compliance Case Management Strong data governance, lineage and data quality experience Experience with dbt, Airflow, Azure Data Factory, Dagster or similar tooling CI/ ...

Tasks: Provide first line support to all colleagues via the various request methodologies (Phone/Ticket System etc) Manage requests via ticketing system (Case Management) within Salesforce Support Hardware/Software issues on company’s devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices) Manage accounts and licencing … Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes Complete asset and compliance management via Microsoft Endpoint, and other technologies Engage in asset purchasing and supplier relations where needed Report faults and maintaining logs on network and laptops ...

financial institutions. Domain-Driven Selling Leverage deep knowledge of AML, KYC, CDD/EDD, transaction monitoring, sanctions screening, adverse media screening, entity resolution, case management, and regulatory reporting to credibly engage compliance and risk stakeholders. Translate complex regulatory requirements and financial crime trends (e.g., sanctions evasion, mule accounts … customer feedback to Product teams to inform roadmap and competitive positioning. Contribute domain expertise to RFP responses, competitive evaluations, and proposal development. Pipeline & Forecast Management Maintain accurate and up-to-date pipeline, forecast, and account data in CRM. Provide regular, reliable forecasting to sales leadership. Identify and mitigate deal ...

Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process optimisation. Qualifications Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead ...

bettering the lives of legal professionals while increasing access to justice. Summary: Clio Operate, formally ShareDo, is a cutting-edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid-sized to large law firms that … Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience. In March 2025, Clio — the global leader in cloud-based legal technology — announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester ...

audit requirements. Demonstrated ability to produce clear architecture artefacts (HLDs/LLDs, ADRs, solution diagrams) and to defend them at governance boards. Excellent stakeholder management and communication skills, able to translate architectural trade-offs into business impact for senior and non-technical audiences. Desirable Experience architecting law-enforcement, intelligence … regulatory case-management platforms. Familiarity with WSO2 API Gateway/IdAM, ClamAV or similar security tooling. Experience architecting data-science/ML tooling (SageMaker) or search/analytics platforms in an analytical-toolset context. Relevant security clearance, or the ability to obtain one. TOGAF, AWS Certified Solutions Architect ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence to applicable ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence to applicable ...

through the ITIA mailbox, and assisting Investigators and Analysts with enquiries and investigations into potential rule violations. KEY RESPONSIBILITIES Undertake data entry and record management within the ITIA Investigation and Intelligence database (CLUE) in support of the objectives of the Tennis Anti-Corruption Rules (TACR) and Tennis Anti-Doping … findings. Undertake open-source intelligence (OSINT) research to support intelligence development, risk assessment and ongoing investigations. Ensure the quality, accuracy and integrity and effective management of data held within the ITIA intelligence and investigation databases. Support Investigators, Intelligence Researchers and Analysts by providing timely research, intelligence and information ...

ideal candidate bringshands-on operational experience from a university or equivalent institution(e.g., student affairs, career services, employability, student success, disability services, academic advising, case management) combined with proven pre-sales expertise within SaaS. They should thrive in discovery conversations, executive-level presentations, and value-based workflow storytelling … They help clients define specifications and requirements, resolve technical issues arising during the sales engagement, and provide in depth presentations to both administrator and management-level audiences. The Sr. SE plays a key role leading a number of sales support initiatives as well as education and communication programs across ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven ImprovementMonitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify trends … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & CommunicationCommunicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams as required. ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams ...

them reintegrate into the community. In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will also support some … through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Key Responsibilities Include: Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development Encourage productivity ...

will build frameworks that aggregate complex data points into a unified, real-time risk profile, giving analysts instant context without the hunt. Intelligent Case Handling & Workflows: Own the end-to-end case management experience. You will build flexible, customizable workflow engines that empower operational teams to design … assistance. Unify the Operational Stack: Oversee the consolidation of fragmented tooling into a seamless, cohesive platform, standardizing core risk, quality assurance (QA), and workforce management (WFM) processes globally. Drive Cross-Functional Alignment: Act as the primary bridge between global product teams, compliance officers, and operational floor managers, ensuring platform ...

This is a strategic leadership role focused on creating a modern, integrated financial crime technology ecosystem spanning client onboarding, screening, transaction monitoring, client risk management, workflow orchestration, data platforms and AI-enabled capabilities. You will work closely with senior stakeholders across Technology, Risk, Compliance, Data and Operations to deliver … multiple enterprise applications. Define integration patterns, API standards, event-driven architectures and data governance frameworks. Shape AI-enabled financial crime capabilities including alert optimisation, case investigation support and anomaly detection. Establish architecture guardrails covering security, resilience, auditability, regulatory traceability and model governance. Influence vendor selection and platform strategy through ...