Business Analyst
- Hiring Organisation
- CMC Markets
- Location
- London, UK
- Employment Type
- Full-time
Solution Architects, Developers, QA, and operational teams, you will analyse business needs and translate them into high-quality functional requirements that support customer lifecycle management and workflow automation. You will be responsible for analysing and improving end-to-end business processes across customer onboarding, customer servicing, financial crime … aligned with Pega best practices. Analyse and document end-to-end customer journeys, identifying opportunities to improve customer interactions, automate manual processes, and streamline case management. Define business rules, decision logic, case lifecycles, personas, user interfaces, and workflow requirements within the Pega application. Collaborate with Solution Architects ...