51 to 75 of 95 Case Management Jobs in London

agentic AI, deterministic flows, NLU, Knowledge AI, xApps, or human handover. Define reusable patterns for LLM Prompt nodes, tool schemas, Resolve Tool Actions, context management, API integrations, fallback handling, escalation, and error recovery. Provide technical direction to Voice AI Engineers, review implementation quality, unblock delivery issues, validate design decisions … delivery, including conversation flow design, voice AI integrations, LLM orchestration and prompt engineering, AI tool and function calling, Retrieval‐Augmented Generation (RAG), knowledge management, interactive web applications, workflow automation, analytics and observability, environment management, and reusable solution patterns. Strong practical understanding of LLM prompting, tool design, tool orchestration ...

agile principles into day-to-day workflows. Working experience in any of the following – e-comms surveillance, e-comms, trade reconstruction, transaction monitoring and case management. Working understanding of financial datasets. Good understanding of financial regulations. Job details Job Type: Permanent Location: London, on-site We are only accepting ...

ecosystem partners where required, building your understanding of the wider ServiceNow ecosystem.Business development • Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content. • Assist with proposal development and client presentation materials, learning how ServiceNow opportunities move from pursuit into mobilisation and delivery. … ITSM or other ServiceNow certifications completed, in progress or part of your development plan. • Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities. • A good understanding of how technology supports business ...

Python, PowerShell, or Bash are advantageous. Strong analytical, communication, and problem-solving skills. Key Responsibilities Monitor and investigate security alerts using SIEM and case management tools. Identify, analyse, and respond to potential cyber security threats and incidents. Escalate and support the management of security incidents in line ...

Support customers by telephone, email and online, understanding their needs and providing clear, practical solutions. Accurately log and manage customer requests using the internal case management system, keeping customers and colleagues updated. Act as the named contact for a selection of customers, taking part in review meetings … regular catch-ups. Lead the implementation, configuration and project management of new client systems from initial requirements through to successful go-live. Deliver customer training, including face-to-face sessions where appropriate, and help develop e-learning, videos and webinars. Share customer ideas and requests with the product management ...

coordinating cross-team delivery at scale, including multi-team planning, release coordination, and dependency management. Experience with continuous improvement methods and comfort leveraging workflow, case management, and reporting tools to drive transparency, standardization, and measurable outcomes. Bachelors degree or equivalent practical experience is preferred. Program and product operations ...

technical and non-technical audiences. Proof-of-Concept Design: Design proof-of-concept scope and success criteria — right hardware, network conditions, and use case alignment — in partnership with the Technical Project Management team, who own implementation. Track and report on PoC outcomes against the goals you set, synthesising … decision. Feed insights from the field into Sales enablement materials and product positioning. Build a strong, collaborative relationship with the Technical Project Management team, ensuring PoC designs and technical requirements translate cleanly into scoped, successful deployments. This role reports to Jon Briegel, Director of Solutions Engineering Requirements You have ...

long‐term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage … events and deliver customer webinars showcasing product updates and best practices What you\'ll bring 3‐5 years’ experience in a Customer Success, Account Management, or similar client‐facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week ...

with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products … Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations ...

them get the most out of Service Cloud’s powerful capabilities. Tasks How you help us make digital transformation tangible: Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements Translate business requirements into scalable Salesforce configurations and workflows Collaborate with cross-functional teams to deliver … What you should bring with you: 2–3 years of hands-on experience implementing Salesforce Service Cloud Strong understanding of service processes such as case lifecycle, SLAs, escalation, and support metrics Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case Ability to translate ...

Living with their policy: self-service policy changes, renewals, documents and the messages we send them. Getting help when they need it: telephony, webchat, case management, and the workspace our agents use every day. Making a claim: reporting it online, assessment, settlement and payments, our connections … supplier network, and the tools our claims handlers rely on. Keeping it fair and consistent: fraud management, complaints, a single view of the customer, and the design system that makes every journey look and feel like Homeprotect. The engineering challenge is to make all of this feel like ...

manual research into trusted insights, delivered in minutes. Our momentum so far Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding. Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia … challenge how much of that workflow Xapien can take on. Workflow integrations Own how Xapien plugs into customer workflows — CRMs, onboarding and screening platforms, case management tools — from discovery through to delivery and adoption. Define functional and non-functional requirements with engineering (security, compliance, scalability) and support customers ...

software development experience. 9+ years of hands-on Pega development experience. Pega Certified Senior System Architect (CSSA). Strong experience in: Pega Application Configuration Case Management & Workflow Design Defect Resolution in Existing Pega Estates Pega Integrations & Services Development Guardrail-Compliant Development Unit Testing & Peer Reviews Technical Debt Remediation ...

critical service delivery through coaching, training and on-call support, helping to improve operational performance, reduce escalations and increase first-time resolution rates.Own complex case management, including technical investigations, root cause analysis and stakeholder communications for high-priority incidents and service issues.Deliver against operational KPIs and continuous improvement ...

title: Product Manager Location: Paris - Hybrid - 3 days in office Salary: €45,600 - €57,000 Team: Product Management - Customer Care Value Stream Reporting to: Head of Product This role is based in France and requires the successful candidate to be based in or willing to relocate to France. Fluent … Customer Care platform powers AI-driven, cost-efficient service operations for global energy retailers, enabling personalised customer experiences across contact centres, digital channels, and case management. This role is mission-critical to Kaluza’s vision. You will lead the product strategy, delivery, and client outcomes for Kaluza’s Customer ...

seeking an experienced Enterprise Data Architect in London to lead our target-state data architecture and governance. You will connect core systems across case management, finance, CRM, analytics and AI platforms, shaping a scalable data ecosystem for growth and compliance. You will partner with senior leaders to drive ...

focus will be building new functionality as CiviCRM extensions and Drupal modules (Drupal 7 and Drupal 10/11), around finances, payments, memberships and case management. We use AI coding tools every day and have shared playbooks for how to use them. We expect you to use them ...

define and lead the organisation's target-state data architecture, enabling AI-driven innovation while ensuring regulatory compliance. You will design data frameworks connecting case management, finance, CRM and analytics, driving scalable, secure data foundations and high-quality data access for advanced analytics. #J-18808-Ljbffr ...

Data Engineering Lead in London to shape and deliver an enterprise data platform. You will design and maintain robust ETL/ELT pipelines across case management, finance and CRM systems, driving a cloud-first data strategy with AI readiness. Engage with Data Architects, analysts and data scientists ...

will own end-to-end D365 CS architecture and integrate it with Azure services and external systems. This hands-on delivery role involves case management, SLAs, queues, omnichannel servicing, and ties into telephony, payments, and identity providers within an Agile delivery environment. #J-18808-Ljbffr ...

based on the triage of events collected Demonstrate analytical & technical thinking when triaging system & network events Ensure all incidents are recorded in the corporate case management platform. Cases must contain a detailed triage will all artifacts and IOCS captured & documented Participating feedback into the design, implementation, and administration ...

skills, with meticulous attention to detail and the ability to identify patterns in complex data. Experience with bug tracking systems (e.g., Jira) and test case management tools. Familiarity with using AI tools to create agents and skills and to generate code that works for testing on-device apps. ...

Experience with guardrails, prompt leakage prevention, profanity filtering, scope control, speech-safe output, SIP/WebRTC, Twilio or similar voice connectivity, and CRM or case-management integrations. Benefits Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving ...

high degree of detail Contributes positively to a team culture that operates efficiently and supports each other Required qualifications, capabilities and skills Extensive product management experience, with hands-on experience building fraud and dynamic assessment products, ideally across a wide range of capabilities including workflow orchestration, data integration, model … development and case management A desire to solve hard problems from first principles A bias towards craft and quality Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. The ability to write clearly ...

Capital is expanding its Financial Investigation Unit and seeks a Senior Product Owner to own the roadmap for investigation case management and customer offboarding. You will shape from the ground up, using AI to speed up investigations and build reliable workflows with engineering, compliance, and operations. You will … lead the development of end-to-end processes, ensure auditable case records, and align with regulatory requirements. #J-18808-Ljbffr ...