Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
WS Audiology
data Data is maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring More ❯
operations teams making up the Operations function which comprises of a multi-site 24x7 Service Desk, Invoice Reconciliation team (multi-site) and an Onboarding and Customer Success team.All teams use a combination of ServiceNow and other proprietary systems to run and operate the business and manage activity and More ❯
and optimising the ServiceNow platform and supporting operational excellence across three key global teams: a 24/7 Service Desk, Invoice Reconciliation, and CustomerOnboarding & Success. As the business continues to embed its recently implemented ServiceNow platform, you will take the lead in ensuring it delivers full valuesupporting More ❯
ready Facilitate smooth handoffs between disciplines (hardware, firmware, software, infrastructure) Support product readiness across go-to-market functions including documentation, pricing, compliance and customeronboarding Provide regular, transparent updates to internal and external stakeholders Contribute to planning and review sessions that keep teams aligned and motivated What we More ❯
ready Facilitate smooth handoffs between disciplines (hardware, firmware, software, infrastructure) Support product readiness across go-to-market functions including documentation, pricing, compliance and customeronboarding Provide regular, transparent updates to internal and external stakeholders Contribute to planning and review sessions that keep teams aligned and motivated What we More ❯
of of CIPP qualification Solid experience of RUNNING ORACLE CLOUD PAYROLL & all associated admin' Experience of RUNNING a LARGE PAYROLL Excellent Communication/Presentation & Client-facing skills HANDS-ON, LINE-MANAGEMENT experience of a PAYROLL TEAM YOU MUST BE UK BASED to be able to carry-out the work More ❯
Product Demonstrations: Deliver engaging and tailored online demos via Teams/Zoom. CRM Management: Maintain accurate records of interactions and data in the CRM. ClientOnboarding & Account Management: Support new clients through the on boarding process and manage ongoing relationships. Upselling Opportunities: Identify and promote new platform More ❯
to transform their finance function through the application of technology, identifying suitable systems to help them achieve their aims. You will take responsibility for clientonboarding, migration and configuration of the selected cloud accounting systems, work closely and manage members of the team to ensure our clients More ❯
Accrington, Lancashire, North West, United Kingdom
Firstbus
First Travel Solutions has a fantastic opportunity for a Client Data & Reporting Manager to join our team in Accrington, on a full time permanent basis. The successful candidate will lead the Client Data and Reporting team to ensure accurate, timely and proactive management of the FTS client … the team, documented standard operating procedures and a structured review framework of all relevant processes and systems. Key Responsibilities Own and effectively manage the client invoicing and reporting requirements across all client accounts. Establish and manage relationships with key client contacts, to assist with a smooth invoicing … process and prompt resolution of queries. Lead, develop and support, the Client Accounts team to ensure they have the necessary skills, knowledge, processes and systems to provide accurate on time invoicing in line with client contractual requirements. Oversee the taxi permits and white ticket process to ensure permits More ❯
monitor software performance and suggest enhancements that will improve efficiency and user experience. Scalable Solutions: Plan and deliver scalable software architecture that facilitates smooth clientonboarding and accommodates increased traffic with ease. Estimate and Deliver: Maintain a strong track record of meeting project deadlines and delivering high … bottlenecks and supports the long-term scalability of our applications. Ensure that our software is designed with future growth in mind, enabling smooth onboarding of new clients and seamless scaling as traffic increases. Approach challenges with an innovative mindset, developing clean, efficient solutions that stand the test of More ❯
of our streamlined, quick sales process that allows you to onboard clients in as little as 15 minutes and start earning commission faster. Build Client Relationships: Establish strong, lasting relationships with clients, providing ongoing support and ensuring customer satisfaction. Nationwide Flexibility: You will have no restrictions for where you More ❯
Liverpool - Home & Hybrid, Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Reymas Group
validate product improvements. Work with design and development teams to deliver user-focused tools. Monitor social value policy changes and integrate best practices. Support clientonboarding and demos with product insights. Identify new opportunities for innovation and platform integration. Experience & Skills Required Background in Social Value Management More ❯
global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the … have an exciting opportunity for an energetic, proactive Senior Customer Success Manager to join our fantastic team. The successful candidate will be managing a client base of both Commerce and Engagement clients. Your responsibilities will include developing strong relationships with customers, connecting with key business executives and stakeholders, and … preparing Customer Success Plans (CSPs) as appropriate. Senior Customer Success Managers also answer client queries and identify new business opportunities among existing customers. You will also be targeted on and responsible for securing the renewal of your customers. In this role, you will liaise with cross-functional internal teams More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Nextech Group Limited
management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system alerts and mitigate risks. Project Support … IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service More ❯
we go the extra mile for our clients – they are not just a ticket in the helpdesk system! We prioritise direct interactions, frequently visiting client sites and maintaining open lines of communication. Role Overview After onboarding several new clients, we're looking for a skilled IT Support … You Can Expect High degree of autonomy with exposure to the latest technologies Build strong relationships with clients, both on-site and remotely Understand client needs and propose effective solutions Regular client site visits (approximately two days a week) Participate in multiple upgrade projects annually Engage in ongoing … and associated networks, including backup systems Provide contract and ad-hoc support through telephone, remote, and onsite methods Develop processes and documentation, handle new client requests, and manage contract renewals Continuously enhance our remote management and monitoring suite, focusing on client security and helpdesk integration Technical Skills Essential More ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
Ashton-Under-Lyne, Greater Manchester, United Kingdom Hybrid / WFH Options
Leasepath
and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : CustomerOnboarding & Relationship Management: • Lead and manage the customeronboarding process, ensuring a smooth and efficient transition for new clients, setting them up … metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications : • Proven experience in customer success or related role. • Strong understanding of customeronboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customerMore ❯
and the Netherlands on board, with the vision of being the leading automotive payment and insights platform! A bit about the role The Onboarding & Customer Success Manager at Bumper will play a critical role in ensuring our customers are given a world-class experience, from right at the … start of their journey with us. This individual will oversee onboarding and product implementation of Bumper Pro, deliver exceptional ongoing support, and conduct regular customer reviews. This is … a full-time hybrid role, with 2-3 days a week based at our Sheffield or London office, and regular weekly travel to visit client sites. Key responsibilities: Customer Implementation & Onboarding: Lead the seamless implementation of our Bumper Pro Product for new customers through effective project management More ❯
Technical Support Team Leader Deeside £28K + Pension, Bonus and private healthcare A Technical Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. … Project Management: Develop project timelines and ensure milestones are achieved and identify potential risks and implement mitigation strategies. * Customer Liaison: Arrange and conduct onboarding meetings with customers to understand their requirements and expectations. * Supplier Coordination: Liaise with suppliers to place and monitor equipment orders and service activations and More ❯
Technical Support Team Leader Deeside £28K + Pension, Bonus and private healthcare A Technical Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. … Project Management: Develop project timelines and ensure milestones are achieved and identify potential risks and implement mitigation strategies. * Customer Liaison: Arrange and conduct onboarding meetings with customers to understand their requirements and expectations. * Supplier Coordination: Liaise with suppliers to place and monitor equipment orders and service activations and More ❯
warrington, cheshire, north west england, united kingdom
Reed Technology
Technical Support Team Leader Deeside £28K + Pension, Bonus and private healthcare A Technical Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. … Project Management: Develop project timelines and ensure milestones are achieved and identify potential risks and implement mitigation strategies. * Customer Liaison: Arrange and conduct onboarding meetings with customers to understand their requirements and expectations. * Supplier Coordination: Liaise with suppliers to place and monitor equipment orders and service activations and More ❯
need an excellent telephone manner and be self-motivated with great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company … products, services and new product developments Day-to-day customer support management Key responsibilities Customer account management to an existing client base, contacting clients to build and nurture client relationships, identifying their needs to achieve long term business partnerships Customer support to address enquiries and resolve issues Regular … check-ins and quarterly client telephone reviews Work with the team to successfully on-board and integrate new customers Respond to ad hoc requests and tickets raised by customers Follow up on completion of work and projects Collaborate with the team and share ideas and customer insights Maintain accurate More ❯