Service Desk Team Leader
- Hiring Organisation
- Vermelo
- Location
- Peterborough, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
ensure incidents and requests are resolved within agreed SLAs. Act as the first point of escalation for technical and customer service issues. Provide coaching, mentoring, and support to service desk analysts to improve performance and knowledge. Conduct regular 1:1s, team meetings, and contribute to performance reviews. Ensure accurate documentation ...