Head of Customer Experience and Journey Design
- Hiring Organisation
- Hackajob Ltd
- Location
- South West London, London, United Kingdom
- Employment Type
- Permanent
that elevate post-booking customer experiences through the following capabilities: Data-Driven Decision Making: Utilise insights, feedback, and analytics to inform strategic decisions, fostering continuous improvement and measurable outcomes in post-booking CX. Journey Mapping & Process Improvement: Leveraging insights to Identify friction points within … customer-centricity, innovation, execution & accountability. Your skillset: Proven CX and Service Design Experience: Demonstrated success in leading customer journey mapping and process improvement within dynamic, customer-centric environments. Leadership and Team Management: Strong experience in building and guiding multidisciplinary teams to achieve exceptional results. CX Tech Platforms: Knowledge ...