Service Desk Manager
- Location
- Birmingham, England, United Kingdom
Continuously improve processes, tools, and service levels to align with industry best practices and organizational goals. Foster a culture of service excellence, collaboration, and continuous learning within the team. Key Responsibilities: Team Leadership and Management: Oversee the daily operations of the global Service Desk, ensuring consistent delivery of support … Desk Analysts supporting their development. Conduct regular performance reviews, set clear objectives, and provide mentoring and development opportunities for the team. Service Delivery and Continuous Improvement: Monitor and analyse key KPIs and SLAs to ensure targets are met or exceeded. Identify areas for improvement ...