Senior Director of Service Delivery
- Hiring Organisation
- WTW
- Location
- Surrey, United Kingdom
- Employment Type
- Full Time
delivery, client experience, and commercial priorities are aligned. Set the operating model direction for the service function, balancing client demand, cost-to-serve, and continuous improvement. Lead cross-regional service teams (UK, Manila, Mexico, Japan etc) with clear accountability, succession planning, and a high-performance culture. Own the translation … ongoing operations. Act as the service function's voice in product development and launch planning, ensuring supportability requirements are defined and met before release. Continuous service improvement & transformation Define and lead the service improvement agenda, prioritising initiatives based on client impact, operational performance, and commercial ...