1 to 25 of 102 Customer Experience Jobs in the Midlands

to continuously validate new ideas and improvements. You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end … this role offers valuable experience and excellent growth opportunities, it is not a permanent position. Key Accountabilities and Responsibilities Customer Centricity Guardianship within and across all VCS CX Workstreams Ensure that a customer-centric strategy and principles are integrated into each VCS CX workstream, guiding teams towards prioritizing customer satisfaction and loyalty resulting in an increase … and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of social media listening for customer More ❯

information is up to date and in order before applying for this opportunity. Contract type : Permanent – Full Time Our team We’ve an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You’ll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You’ll also take the reins on our marketing and customer communication technology platforms, ensuring they’re seamlessly integrated across systems, platforms, and business units. You’ll be the lead for all things customer experience platforms—bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you’ll be … doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing teams to deliver personalised, data-driven More ❯

information is up to date and in order before applying for this opportunity. Contract type : Permanent – Full Time Our team We’ve an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You’ll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You’ll also take the reins on our marketing and customer communication technology platforms, ensuring they’re seamlessly integrated across systems, platforms, and business units. You’ll be the lead for all things customer experience platforms—bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you’ll be … doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing teams to deliver personalised, data-driven More ❯

We’re looking for a dynamic, strategic leader to shape and scale our clients Customer Success function — someone who’s passionate about building meaningful customer relationships, leading high-performing teams, and driving business growth through exceptional experiences.This is a remote role with some travel to client sites needed as and when required, paying a salary up to £100k … DOE. Duties: Design and implement a forward-thinking customer success strategy that drives product adoption, reduces churn, and fuels customer satisfaction, loyalty, and expansion. Inspire and grow a team of Customer Success Managers and Client Executives. Foster a high-trust, collaborative environment built on empathy, accountability, and a shared commitment to delivering impactful customer experiences. Champion … spotting opportunities, and driving strategic conversations that lead to expansion. Senior-level experience in Customer Success, Account Management, or a similar role — ideally in a fast-paced CX or SaaS company and or BPO Deep knowledge of customer experience platforms, especially Zendesk or Amazon Connect Experience implementing metrics-driven success programs and performance frameworks More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change … as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated … to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by More ❯

flagship store is seeking an exceptional Retail Store Manager to spearhead growth, innovation, and excellence. The role: As Store Manager, you will have full accountability for the stores performance, customer experience, and future direction. This is a pivotal role for someone who is ready to combine leadership, commercial savvy, and a passion for premium technology. Key Responsibilities: Leadership … Performance: Lead, mentor, and energise a small team (2 employees) to achieve and exceed performance targets. Operational Oversight: Manage day-to-day store operations, stock, merchandising, and the overall customer experience to the highest standards. E-commerce Integration: Drive and expand online sales through strategic e-commerce and omnichannel execution. Business Development: Forge B2B relationships with architects, developers … designers, and installers to expand our footprint beyond end-users. Sales Growth: Strategically grow key categoriesparticularly home cinema and smart home solutionsthrough insight-driven decision making. Customer Experience: Ensure every visitor to the store receives expert advice, exceptional service, and leaves with complete confidence in their purchase. Innovation: Apply market insights and customer feedback to drive continuous More ❯

an enthusiastic and professional Team Leader to join their passionate and dedicated team.This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer process. Benefits: Competitive salary Excellent working environment Progression opportunities Westfield health Overtime (as required by the business) Team Leader Responsibilities: Respond … data and providing consistent reports to the Management Team Communicating and documenting any business/process changes effectively Managing the end-to-end lifecycle of team members Required Skills & Experience: Experience managing a team Proven customer service experience within a similar role with proven leadership experience Excellent communication skills, able to work effectively within a … team and build customer relationships IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc If you are interested in finding out about this exciting Team Leader opportunity, please click ‘apply now.’Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise More ❯

a beautiful town house boasting a 50-cover restaurant, a bustling events space and private members' club. Lantana leads the creation and operational delivery of this one-of-kind customer experience on behalf of our client, political and cultural magazine Unherd. We are currently recruiting for members of the Waiting Team to join us; could it be you … What You'll Be Doing: Creating long-lasting, amazing first impressions Managing bookings to maximise both customer experience and sales Liaising closely with your team to create the best customer experience Being incredibly organised! What We'll Be Doing In Return: Developing your skills for whatever your future career might be; with us or elsewhere Serving More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the largest multi … come together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the opportunity to … be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development Build and enhance relationships, processes More ❯

Sr. Program Manager, Storewalk, Retail Business Services, RBS Storewalk Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel. The vision of Retail Business Services (RBS) Organization at … Amazon is to accelerate Amazon's flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience … all levels of detail to accomplish team/organization goals, to lead our 'Storewalk+' service offering. The Storewalk+ business unit within RBS provides our Customers with next generation buying experience by improving their end-to-end experience on our retail shopping platform. Unlike conventional research approaches, it mimics customer's shopping journey to discover and eliminate defects More ❯

Client Success Team lead Sales people development experience Sales/Customer Success Management Client Success Manager - Team Lead Salary: £45,000 to £50,000 per annum base salary depending on experience Reports into this position: 7 Location: Remote with a team day in London once per month and a monthly visit to the Market Harborough office. (Please … note that travel to clients throughout the UK may be required). Customer Success Team Lead Role: Working for a marketplace that provides technology to estate agents, enabling buyers and sellers to sell properties online. By partnering with estate agents, we aim to make property transactions fast, certain, and transparent.The Customer Success Team Lead plays a crucial role … in delivering high service levels. As the operational people manager, your key responsibility is to manage day-to-day operations, ensuring the Customer Success Managers deliver excellent customer experiences. You will work closely with internal and external stakeholders, including the People Lead, tech team, CEO, and Business Development Manager, and be a key contact for customers. Responsibilities: Manage More ❯

is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯

the flexibility to work remotely one day. What will I be doing as a Digital Merchandiser? Plan and deliver a category strategy plan to deliver performance improvements and enhanced customer experience whatever the digital touchpoint. Optimise your categories to support all pillars of the E-Commerce success: Taxonomy, SEO, Content, Visual Merchandising, Onsite Search, User Generated Content, Personalisation … such as search engine performance software to understand category performance and make relevant data refinements resulting in improved performance Identify opportunities and make recommendations for continuous improvement to the customer experience on out digital channels. What do I need to qualify for this Digital Merchandiser role? Solid experience working within a Digital or Ecommerce Trading environment A … sets to drive insight and make informed business decisions Ability to forge strong business relationships with a wide variety of stakeholders It would be desirable if you also had: Experience working as part of the E-Commerce team for a major high-volume website Experience using a CMS What we can offer you: Competitive salary and company bonus More ❯

Our client are an established D365 CRM End User who are seeking a Senior Dynamics Developer to play a critical role in the design, development and delivery of D365 Customer Engagement. You'll be required to work closely with stakeholders across the business, driving the technical evolution of their CRM platform and acting as a key contributor in their … coding standards, and DevOps processes for the Dynamics environment Provide mentorship and guidance to junior developers as the team grows Contribute to the long-term strategy for CRM and customer experience capabilities Experience - Proven experience developing and supporting Microsoft Dynamics 365 CE/CRM Strong proficiency in C#, JavaScript, Power Platform (Power Automate, Power Apps), and … Azure services Experience with Dynamics 365, Plugin development, and Custom Workflows Ability to work in a fast-paced environment with a proactive and collaborative approach Excellent problem-solving and communication skills Experience working for end users or with end user-focused solutions is a strong plus Benefits - Starting Salary - up to £75k dependant on experience. Flexible, Hybrid working More ❯

operation of BT's converged core network, using software engineering to deliver changes faster and more accurately. This ensures the network can support BT's capacity, product development, and customer experience requirements while delivering best-in-class cost efficiency. What you'll be doing • Owns and leads strategic network developments, designs & their associated artefacts for new products or … business and technical requirements • Mentors more junior staff in technical expertise and engineering professionalism within and beyond immediate team, using official channels such as the Tech Fellowship Skill and Experience Systems • Virtualisation: Understanding of hypervisors & platforms (VMware ESXi and vCenter preferred), VM provisioning and resource allocation • Containerisation: Understanding of containers and container orchestration (Kubernetes) • Knowledge of Nokia's NSP … control (e.g. GitLab) Other • Strategic thinking with regards to network evolution and automation adoption • Ability to communicate complex technical topics clearly to business stakeholders • Understanding of Agile working methodologies Experience you'd be expected to have Implementing and managing virtualised solutions using VMWare ESXi and vCenter, ensuring optimal performance and resource utilisation Assessing system vulnerabilities to ensure compliance with More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Engineer Location : Remote first, must be in the UK, office available in Birmingham Contract: Full time, permanent contract, 37.5 hours per week Salary: up to £50,000 depending on experience Applicants must have existing right to work in the UK; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it … Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate in a shared on-call rota Skills & Experience Essential: Proven experience managing production Linux environments Experience with Ansible, Terraform, or similar automation tools Understanding of internet protocols and networking fundamentals Strong scripting or automation background … e.g. Bash, Python) Experience optimising server performance and uptime Strong communicator with problem-solving mindset Desirable: Experience supporting three-tier web architectures Experience hardening Linux systems (e.g. firewalls, IDS/IPS) Worked in e-commerce, fintech, or similarly fast-paced environments Knowledge of Kubernetes, Docker, and containerised environments Why You’ll Love It Here Shape and manage More ❯

now entering an exciting new phase of strategic growth and innovation. Due to this, they are looking for a Sales Support to join their successful team. The role Process customer orders, monitor progress, and manage leads Use CRM systems to follow up and close leads Handle inbound and outbound sales calls to grow new and existing accounts Liaise across … departments to ensure excellent customer service Generate quotes and respond to product enquiries Craft professional written communications Achieve sales targets while providing a positive customer experience Identify and develop new business opportunities The candidate Experience in customer service or sales focused roles Strong communication skills both written and verbal Target-oriented with a can do … attitude Experience using a CRM preferred Passionate about delivering great results and customer experiences Perks and Benefits Extra holiday Employee engagement Company Sick Pay Paid volunteering day Team events & wellbeing initiatives Wellbeing budget and supportive culture Interested? Please click Apply today More ❯

gather feedback and iterate on solutions. • Write clean, maintainable, and well-tested code. • Participate in agile ceremonies and contribute to continuous improvement. You'll have the following skills and experience Essential: • Proven experience as a software developer. • Proficiency in Ruby on Rails or strong experience with other OO or functional languages and web frameworks. • Comfortable working with … Unix/Linux, Git, and relational databases. • Strong problem-solving skills and attention to detail. • Passion for writing high-quality, maintainable code. • Experience or understanding of test-driven development (TDD). • Collaborative mindset and enthusiasm for agile development. Desirable: • Experience with open-source tools like Redis, Grafana, Elasticsearch, or Kafka. • Exposure to DevOps practices and CI/CD … Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision More ❯

part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Lead - Ecommerce to lead our Commerce Operations Team. You'll … our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Lead - Ecommerce at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive improvements in response/resolution times and customer … processes or integrations with tools like Windows Subsystem for Linux, Git and Ansible. Cross-Functional Collaboration Coordinate with operations, engineering, and client account teams to align tech support and CX goals. Represent support and IT in leadership meetings, contributing to business continuity and tech roadmap planning. Ensure compliance with data protection and cybersecurity best practices. Y ou will bring: 5+ More ❯

Job Title: Customer Support Representative Location: Leicester (LE12) About Us: Our client is a leading recruitment CRM software business dedicated to providing a top class service to their clients/users. They are passionate about delivering an exceptional service, training and solutions to their clients. We are currently seeking a dynamic, friendly, energetic, well spoken, computer literate, problem solving … individual to join their customer support team. Job Description: As a Customer Support Representative, you will be the first point of contact for their clients, providing them with outstanding support and guidance through the CRM software. Your role will involve addressing customer enquiries, resolving issues, offering training whilst keeping a calm, helpful and supportive approach to ensure … a positive customer experience. Key Responsibilities: Respond promptly to customer enquiries via phone, video calls and emails. Troubleshoot, educate and resolve customer issues, providing clear and effective solutions. Maintain accurate records of customer interactions and transactions on Zendesk. Collaborate with customers and deliver training sessions to improve user knowledge and overall software experience with occasional More ❯

Birmingham, we are Loud and Proud about our vision to be Diverse, Vibrant, Stand Out and Creative in a Fun environment. We proud to show we offer the greatest customer experience with high level energy and interaction, passionate that we have fun whilst at work. No two days will be the same with, you will be a part … making a difference within our local communities with your sparkling can do attitude and a passion to be a cut above the rest. If you too can offer, Fabulous Customer service, Creative flare, Passion to communicate and Proud to be a part of change, then we are the team for you. Purpose of the Role To provide a safe … clean, and welcoming environment for our guests, staff, and contractors Customer service experience to our customers To ensure full compliance with Health & Safety Policy for the centre Supporting the centres Operation with adhering to the company process and procedures Completing site patrols in line with the centre's strategy Assisting with site incidents Key Responsibilities Reports to the More ❯

Your new company This exciting client is exclusively using Hays to hire a Regional Customer Support Delivery Manager to lead a frontline support team focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. … emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support … availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution More ❯

is accountable for end-to-end delivery of significant and strategically important initiatives that in turn deliver EE's strategic goals. The role holder will focus on delivering brilliant customer experiences to quality, within time and cost expectations and will do this through waterfall and more agile methods as required. Our goal is to transform our organisation for good … with every pound we spend on delivering initiatives, to help EE Consumer become the most personal, customer-focused brand in the UK. About this role Each day, we come up with new ideas to help our customers through the power of technology. Our Programme Delivery pathway for Graduates sits within the Transformation part of our business. As part of … with millions of customers and over 100,000 colleagues, that's no mean feat. You could be working on anything from the latest Broadband or Mobile launch to new Customer Service Capabilities for our agents. Your solutions will impact millions ofcustomers across our three brands, BT, EE and Plusnet. You'll get the opportunity to work with and understand More ❯

Scoping Documents agreed. Ensure BT wider governance channels have been followed Cascading design information as appropriate and working alongside other design specialists for integration Skills Required for the Role Experience in managing/maintaining a Zscaler environment Experience rolling out Zscaler across an organisation Understanding of current Cyber Security threats to our industry & motivation to protect BT from … what needs to be done in a complex situation and set a direction for self Creative thinker: able to think around a problem and come up with creative solutions Experience Required for the Role MANDATORY Knowledge and experience of transformational change management PREFERRED Experience supporting complex cyber security or IT projects. From January 2025, equal family leave … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯