1 to 25 of 97 Customer Experience Jobs in the Midlands

contact the recruiter directly. About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also ...

Customer Service Manager/Head of Customer Services Daventry | £50k£60k | Hybrid | Permanent Pimlico Banks Recruitment are working with an established business in Daventry looking for an experienced Customer Service Manager/Customer Services Manager to lead and further develop its customer service function. … take responsibility for an established customer service and sales administration team, with a wider remit covering customer experience, CRM systems and continuous improvement. The role would suit an experienced Customer Service Manager looking for more responsibility and the opportunity to progress towards a broader Head ...

Location 1 Castle Court, Castlegate,Dudley, DY1 4RD,United Kingdom Job Category Cloud Operations, Customer Success Relocation Expense Covered No Employee Type FT Salaried Manage Others Yes Description The Cloud Operations Manager is a vital role in overseeing one of the key customer facing elements within our business. … manager will embrace the “customer first” ethos of the Customer Care division and ensure this is consistently reflected across the global Cloud Operations team. Reporting to the VP of Customer Care, the role will be responsible for all Cloud Operations Engineers globally and will provide leadership, operational ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull … cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams ...

Customer Service Advisor Location: Derby Salary: £28,000-£30,000 Job Type: Permanent Hours: 9am-5pm (Other patterns considered) Planet Recruitment are currently recruiting for a Customer Service Advisor to join a growing and international e-commerce business. This is a great opportunity for an experienced customer service professional who enjoys helping customers, solving problems and working as part of a busy team. The Role As a Customer Service Advisor, you will be a key point of contact for customers across the UK, providing a high level of service through telephone, email and online chat ...

Location: Long Eaton, Nottingham Job Type: Full Time (including weekend work on a rota basis) Salary: Competitive, dependent on experience About Leisure Depot Leisure Depot is a leading supplier of caravan, motorhome, camping and outdoor leisure products, supplying customers across the UK through a range of online sales channels. … continued growth, we are looking for a highly organised and customer-focused individual to join our team as a Customer Service & E-Commerce Administrator. This is a varied and fast-paced role combining customer service, product administration and e-commerce support. The successful candidate will play ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile … other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary ...

minded, comfortable discussing modern web technologies and able to translate business requirements into successful digital solutions. You'll take ownership of the website roadmap, customer experience, content management and digital performance, ensuring our website continues to deliver measurable value to both our customers and the business. Key Responsibilities … with Business Systems to define, prioritise and deliver new website functionality. Manage the website roadmap and coordinate releases. Monitor website performance, SEO, analytics and customer journeys. Identify opportunities to improve customer experience, engagement and conversion. Coordinate User Acceptance Testing (UAT) for new functionality. Manage relationships with third ...

Fashion | Salary up to £50k + Benefits We are working with a leading multi-brand retail business that is continuing to invest in its customer proposition and digital growth. As part of this, they are looking for a CRM Manager to take ownership of customer communications across their … commercially focused CRM role, working closely with Trading, Ecommerce and wider Marketing teams to ensure customers receive relevant, timely and targeted communications across the customer lifecycle. The successful candidate will have the opportunity to shape CRM strategy, develop automated customer journeys and use data and testing to continually ...

Fashion | Salary up to £50k + Benefits We are working with a leading multi-brand retail business that is continuing to invest in its customer proposition and digital growth. As part of this, they are looking for a CRM Manager to take ownership of customer communications across their … commercially focused CRM role, working closely with Trading, Ecommerce and wider Marketing teams to ensure customers receive relevant, timely and targeted communications across the customer lifecycle. The successful candidate will have the opportunity to shape CRM strategy, develop automated customer journeys and use data and testing to continually ...

product-led and DevOps operating model. This role will be responsible for the end-to-end success of fleet technology products, driving product strategy, customer outcomes, and business value through close collaboration with technology and business stakeholders. The Role As a Product Manager, you will define and execute product … strategy, vision, and roadmaps for business-critical fleet technology products. Working within a cross-functional environment, you will balance customer needs, business objectives, and technical capabilities to deliver measurable outcomes and continuous improvement. Key Responsibilities Define and communicate product vision, strategy, and roadmap aligned to customer and business ...

Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly … Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY £47,084 per annum + Generous ...

shaping the future of their service delivery. This is a genuine leadership role where youll influence how they operate, develop their engineers, improve customer experience, and work alongside senior leadership to support the continued growth of the business. If youre already leading technical teams within … engineers and technical specialists. Conduct regular one-to-ones, performance reviews and development planning. Build a positive culture focused on accountability, collaboration and exceptional customer service. Plan team resources and ensure the right skills are available across support and project delivery. Identify training needs and support professional development through ...

pivotal role in designing and showcasing BT's market-leading Genesys Cloud solutions. Acting as a technical authority, you'll take ownership of complex customer solutions from concept through to delivery, combining deep technical expertise with exceptional customer engagement skills. Working closely with customers, bid teams and design … specialists, you'll lead impactful demonstrations that influence customer decisions, support business growth and reinforce BT's position as a leading Genesys Cloud partner. This is a highly visible, customer-facing role where you'll provide technical leadership, shape best practice and help define the future direction ...

Operational Excellence & Continuous Improvement - create a calm, controlled and continuously improving operation delivering exceptional safety, quality, accuracy, service and operational standards. Own warehouse performance, customer service, quality, H&S and operational standards. Establish a disciplined, proactive and visually managed operation. Embed continuous improvement throughout Operations. Ensure recurring issues … root-cause analysis rather than repeated firefighting. Build standardised processes that are documented, understood, followed and continuously improved. Maintain and improve OTIF, accuracy and customer experience as the business scales. Scale, Capacity & Future Operations - anticipate growth and build the capacity, infrastructure and operating model required to scale towards ...

Customer Analyst £45,000-£50,000 + Bonus Stratford-upon-Avon (Hybrid - 1x Day a Week in Office) If you're a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You'll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they're in the middle of a major data transformation, with new platforms, better access to customer ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Essential Skills, Knowledge and Experience Required: Good understanding of software/feature integration and systems engineering principles; Experience ...

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. … digital-product best practice. Help establish development processes, code standards, documentation and quality assurance practices for The Herd Dev & Tech. Essential skills and experience Proven experience in software development, full-stack development or modern web application development. Strong experience with JavaScript or TypeScript. Experience developing front ...