1 to 25 of 36 Customer Experience Jobs in the East Midlands

reliability. To be successful as a Senior iOS Frontend Engineer, you should have experience with: Proven experience in customer experience (CX) design, building the user interface (UI) and user experience (UX) for iOS applications. Solid experience with Swift, Mobile architecture patterns and Test-Driven … frameworks, tools, and development best practices with background in automated mobile testing and building financial applications. Some other highly valued skills may include: Experience in product development within agile teams. Familiarity with Agile methodologies. Demonstrated success in cross-functional team collaboration. GCS is acting as an Employment Agency ...

Epoq’s services, dealing with senior client contacts and generally ensuring we do everything we can to retain clients. Our CSMs also manage new customer onboarding to ensure they are setup correctly and have the promotional materials and training they need. Ideally we are seeking someone with previous experience in a customer success or relationship management role. Candidates must also have excellent proven organisational skills, be able to multi-task and have the ability to build strong working relationships. This is NOT a sales based role and those coming from a sales-based account management role will ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability … resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft Entra ID/identity management Strong troubleshooting and communication skills Desirable: Microsoft Azure or other cloud platforms Networking (switches, firewalls, wireless) Monitoring or endpoint management tools Scripting (PowerShell, Python) We value candidates ...

Managed Infrastructure Services Reporting Line: UK Operations Director Location : Nottingham/NE England Travel Requirement : Significant and sustained on-site presence required at customer locationswithinNorth West Englandfor the first two years of the contract, including extended periods on customer premises to support transition, stabilisation, and servicematurity. In addition … governing and assuring solutions for the deliver function The post-holder holds single-point accountability for Operational service performance, financial outcomes, readiness, and customer satisfaction. A critical component of the role is overseeing the design, transition, and formal service acceptance into the Future Mode of Operation (FMO), ensuring ...

excellent opportunity for an Application Support Engineer who is looking for a new challenge supporting microsoft, azure and PKI solutions to a global customer base, with occasional travel. Do you have experience of supporting external customers ideally from a software house, consultancy SAAS, or an MSP background … troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join asuccessful company, in a role supporting our international client base and offers exposure to a variety ...

delivery sheet. To be responsible for communicating with the Logistics/Installation Management any issues regarding delivery of equipment to the customers. Providing customer training in use of equipment being delivered. Removal of traded in equipment from customer premises as and when instructed ensuring they have been correctly … Health & Safety Regulations and adhere to them while working in company workshops. Attend training courses and meetings as and when required. SKILLS AND EXPERIENCE REQUIRED Collaborates with others to achieve a common goal, communicating in all forms in an appropriate manner. Have a working knowledge of EU Driving Regulations ...

requirements and translating them into innovative solutions. Collaboration with stakeholders is essential for designing effective processes and delivering digital products that improve the overall customer experience. Key skills and responsibilities, Previous Business Analysis experience Strong System integration experience Customer facing digital apps experience would … teams and vendors to create top solutions. Foster relationships across IT and business for effective delivery. Strong understanding of web, app, integrations, APIs, and customer data platforms. Familiarity with Agile methodologies and hybrid delivery approaches. Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Harvey Nash ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical … challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

Your Career As Product Innovation Director at MHR, you’ll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. You’ll own the full innovation lifecycle from ideation and concept validation to market … only meet but anticipate market demand. Acting as the bridge between Product Management, Sales, and Marketing, you’ll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, you’ll combine strategic ...

organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support … continuous improvement. Conduct regular service reviews, performance reporting, and governance forums with the supplier. Challenge, influence and drive improvements where service performance, quality or customer experience does not meet expectations. Ensure the service desk delivers effective incident, request, problem and escalation management. Act as the service owner ...

supporting proactive strategies to maximise capacity and meet revenue targets Monitoring competitor activity and making recommendations for the management team to respond effectively Skills & Experience Experience in a commercial analyst role with a proven ability to produce meaningful analysis and use insight to drive business decisions Strong analytical … skills with the ability to apply forecasting techniques to large data sets Experience presenting data and insights to non-technical audiences Ability to interpret key business indicators and competitive trends to develop analytically led recommendations Excellent organisational skills and ability to manage multiple priorities Comfortable working in a fast ...

shape direction, and help grow a team of talented, hungry product managers around them. You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting … understand design systems and conversion Experience with experimentation platforms such as VWO, Optimizely, or similar Familiarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo) Experience working across complex, multi-market stakeholder landscapes Background in SaaS or subscription-based ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

explain how systems should connect and why. Your work will directly support the wider digital strategy and have a meaningful impact on both customer experience and operational efficiency. What you will bring You enjoy taking responsibility for an area and making it your own. You understand how systems … well documented. You ask the right questions, spot the details that matter, and communicate clearly with people at all levels. You will bring: Experience owning or leading API or EDI integration work A solid understanding of REST or SOAP principles Confidence reading XML and working with structured data Knowledge ...

product portfolio. This role includes overseeing the full innovation lifecycle from ideation to market launch and leading a passionate team focused on delivering real customer impact. The ideal candidate will have a proven background in SaaS or finance technology leadership and will enhance customer experience through innovative ...