1 to 25 of 60 Customer Experience Jobs in the East Midlands

role Director of Customer Experience Location: Hybrid working with travel across MTVH's operating regions London/Nottingham Salary: Competitive Executive Package Contract Type: Permanent Reimagine Customer Experience at One of the UK's Leading Housing Providers At Metropolitan Thames Valley Housing (MTVH), we are delivering … Future transformation, modernising services, investing in technology and reshaping the way customers experience housing services. We're looking for an exceptional Director of Customer Experience to join our Senior Leadership Team and lead this transformation. This is more than a customer services leadership role. ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Apprentice AI Automation Specialist (Customer Experience) Are you a Data Analytics, Business Analytics, Computer Science, Data Science, Mathematics, Psychology, Economics, or Technology graduate with a passion … investing in the future of Artificial Intelligence and digital customer experiences. This is an exciting opportunity to join our Customer Experience (CX) Team as an AI Product Analyst , where you'll help shape the next generation of AI-powered customer journeys while working towards a Level ...

Customer Service Manager/Head of Customer Services Daventry | £50k£60k | Hybrid | Permanent Pimlico Banks Recruitment are working with an established business in Daventry looking for an experienced Customer Service Manager/Customer Services Manager to lead and further develop its customer service function. … take responsibility for an established customer service and sales administration team, with a wider remit covering customer experience, CRM systems and continuous improvement. The role would suit an experienced Customer Service Manager looking for more responsibility and the opportunity to progress towards a broader Head ...

global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all our customers and challenge ourselves … shaped by our people, for our people. Together, we can make great things happen. Aim for amazing and beyond. This role sits within the Customer Experience function CXO which is responsible for defining and operationalising the customer strategy, customer experience, and customer journey across ...

Customer Service Advisor Location: Derby Salary: £28,000-£30,000 Job Type: Permanent Hours: 9am-5pm (Other patterns considered) Planet Recruitment are currently recruiting for a Customer Service Advisor to join a growing and international e-commerce business. This is a great opportunity for an experienced customer service professional who enjoys helping customers, solving problems and working as part of a busy team. The Role As a Customer Service Advisor, you will be a key point of contact for customers across the UK, providing a high level of service through telephone, email and online chat ...

looking for a highly organised, commercially minded Online & Operations Executive to join their close-knit team and play a key role across eCommerce, customer experience and day-to-day business operations . This is a fantastic opportunity for someone who enjoys variety, takes ownership and wants to make … growing, entrepreneurial business. The Opportunity Reporting into the wider team, you'll become a key operational link across the business, ensuring that the online customer journey, orders, fulfilment, returns, repairs and customer experience all run smoothly. You'll work closely with the workshop, fulfilment and logistics teams ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … customers to source effectively, stock efficiently, sell profitably and service competitively.Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited ...

Ready for the next step in your marketing career? Join this friendly team and gain valuable hands-on experience across digital marketing, e-commerce and website management in a varied hybrid role where you'll make a real impact from day one. Marketing & Website Assistant (Fixed-Term Contract … Months) Bradwell, Derbyshire Hybrid working Full Time, Fixed-Term Contract (4–6 Months) Salary £26,000 – £28,000 (pro rata), depending on experience Please note: you must be authorised to work in the UK. Our client is a long-established British manufacturer and supplier of specialist temperature measurement, calibration ...

Customer Support Advisor Location: Mansfield Salary: Competitive, depending on experience Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm/9:00am-5:30pm) + 1 in 8 weekend cover (rota basis) Are you passionate about delivering excellent customer service and solving problems? We're looking … Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support. What you'll be doing: Acting as the first ...

title : Customer Services Representative Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Enjoy helping customers and solving problems? Join … Customer Services Representative in Nottingham, where you'll handle customer queries, resolve order issues, manage returns, and ensure every customer receives outstanding service. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference ...

that’s transforming how energy retailers operate, innovate and manage at scale.We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture.ENSEK is at an exciting inflection point as we scale … collections and debt recovery.You will shape and deliver credit risk capabilities across B2C, B2B and I&C markets, balancing regulatory compliance, commercial outcomes and customer experience while partnering closely with engineering, commercial, design and client teams.This is a highly autonomous product role where you will make data-driven ...

ledger, including sales order billing, cash posting, account allocation, credit control and debt collection. The role will support effective credit risk management, maintain accurate customer records and provide timely debt reporting to support financial stability. The successful candidate will contribute to the month-end process by ensuring accurate … requirements, while working collaboratively with customers and internal stakeholders to resolve queries and support the wider finance team. Role Responsibilities: Managing a ledger of customer accounts ensuring contact details and billing information is accurate. Set up and maintain customer accounts checking sanctions, credit limits and payment terms match ...

fixed-term contract with a strong commercial focus. You’ll take ownership of a portfolio of major supplier brands, using digital performance data and customer insight to improve online sales, conversion and visibility. You’ll work across Digital Merchandising, Marketing, Product and Supply Chain, while also building strong relationships … Lead quarterly reviews, presenting results and agreeing priorities for the next quarter. Build digital merchandising plans that look 3 to 9 months ahead. Use customer behaviour and analytics to spot opportunities to improve the online journey. Build strong supplier relationships and become a trusted commercial partner. Lead renewal conversations ...

that’s transforming how energy retailers operate, innovate and manage at scale.We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture.ENSEK is at an exciting inflection point as we scale … delivery for a product within ENSEK's Energy Orchestration System: how energy products are modelled, managed, priced, and quoted. This is where the customer journey begins - enabling our customers to configure, price, and deliver energy products that meet the demands of a rapidly evolving industry. We are building ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

Customer Operations & Systems Coordinator Location: Coalville, Leicestershire Salary: £30,000 - £35,000 Contract: 12-month FTC - Maternity Cover Potential: Opportunity to become permanent as the business grows The Opportunity SF Partners are working with a growing manufacturing business going through an exciting period of transformation and investment. … looking for a Customer Operations & Systems Coordinator who combines excellent customer service with strong ERP experience and a proactive, can-do approach. This is more than a traditional customer service role. Alongside supporting customers and managing orders, you'll be involved in new systems, improved processes ...

weekend shift every two weeks ( 9:00 am – 5:30 pm ) Start Date: Monday, 14th September 2026 Are you passionate about delivering excellent customer service and enjoy helping people find the right technology solutions? We're looking for enthusiastic and motivated individuals to join the team as Inbound Telephone … Guide customers through the sales process from enquiry to purchase. Process payments and support customers with credit applications and finance plans. Deliver an outstanding customer experience that encourages repeat business and long-term loyalty. Consistently work towards achieving and exceeding sales and performance targets. Accurately update customer ...

Exceptional benefits - listed below | Derby - Hybrid | Permanent We're recruiting for a Customer Account Manager to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing … company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach , they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. About ...

which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication … architectural decisions, champion engineering best practices, and help drive improvements in quality, performance, security, and scalability. Your work will directly influence product outcomes, customer experience, and the future direction of our platform, while helping to grow and support the engineers around you. Technical Skills Experience building ...

heart of transforming product vision into reality. Partnering with Product Owners and technical teams across the organisation, you will use your experience in banking technology to guide the development of scalable, resilient, and innovative solutions. Your ability to align technical delivery with strategic goals will be critical in ensuring … accountable for the end-to-end lifecycle of complaints-related data products, defining and delivering trusted, regulatory-compliant data capabilities that enable effective customer outcomes, reporting, and insight. Operating at the intersection of business, data, and technology, the role translates regulatory obligations and stakeholder needs into outcome-led data ...

solutions, including Lexis+ AI and Protege, our personalised AI assistant designed specifically for legal professionals.This is a newly created role where you'll combine customer insight, market intelligence and commercial strategy to influence how one of the world's leading legal technology companies wins in the market. … identify growth opportunities, shape go-to-market strategy, and align teams across product, sales, marketing and customer success to accelerate adoption of AI-powered legal solutions.Why This Role Play a key role in the AI transformation of the legal industryShape the growth strategy for market-leading legal technology ...

Owner role: strategy, governance and continuous improvement, not operational management. You'll define and govern the end-to-end Order-to-Cash process, from customer onboarding and credit management through to billing, collections and cash application, and support the implementation of NetSuite across the Group. About the business … cash conversion Support ERP implementation and future automation initiatives Establish KPIs including DSO, Collection Effectiveness Index and billing accuracy Identify opportunities to improve customer experience and reduce manual processing Partner with Commercial, Finance, Treasury and Shared Services leadership Drive global process standardisation across newly acquired businesses Lead global ...

that’s transforming how energy retailers operate, innovate and manage at scale.We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture.ENSEK is at an exciting inflection point as we scale … ability to build trust with finance professionals while delivering valuable, scalable software solutions.Key responsibilities:Own the strategy, vision and roadmap for Financial Assurance, using customer insight, commercial input and product data to continuously evolve priorities.Write high-quality product specifications and requirements that engineering teams can build from with confidence ...

leadership to enable effective change. Improve productivity and workflows by identifying and implementing AI, automation, analytics, and digital solutions that enhance decision making, customer experience, and operational efficiency.Requirements• Circa 5 years’ experience in sales or account management• Proven ability to manage and grow customer accounts• Strong … articulate value, including AI-driven solutions• Familiarity with AI technologies and their business applications• Ability to manage multiple stakeholders and navigate complex environmentsPreferred:Experience selling into governmentUnderstanding of government procurement processesExposure to legal, regulatory, or compliance solutionsWork in a way that works for youWe promote a healthy work/ ...

Last Mile Coordinator – UK Remote, United Kingdom | Up to £60,000 + Benefits | Permanent If you are someone who spots problems before they become customer complaints, enjoys working with data, and likes getting into the detail of how deliveries actually move through a network, this could be a strong … helping improve how the wider last mile network operates. This is a hands-on role with genuine exposure to carriers, logistics data, automation, Customer Care and field operations. The Opportunity Working closely with the regional Last Mile Lead, you will help manage delivery performance across a network covering parcel ...