1 to 25 of 31 Customer Experience Jobs in the East Midlands

the story in data? Are you confident in analysing data and applying context to derive insight? If so, this role could be for you. Customer Experience Insights Analyst- Temporary Contract Here at Saint Gobain Interior Solutions, we’re offering a temporary contract working as a Customer Experience … our full range of solutions and knowledge together all under one roof, this includes British Gypsum and Isover. What will I be doing? The Customer Experience Insight Analyst role will navigate multiple data sources to harness the power of data to drive decisions and inform customer centric … gathering, interpreting, and analysing data to derive actionable insight. Then working collaboratively with cross-functional teams to communicate insight and influence strategies that improve customer satisfaction and enhance the overall customer experience. What will I need to be considered? experience in data analysis, market research or a more »

and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered … seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of … manner from customers, contractors, and internal teams. To ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach. To resolve customer complaints at first point of contact wherever possible, escalate only where necessary. To liaise with sub-contractors to more »

Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair. We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers … and encourage their continued loyalty. Role The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly … work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time more »

/commissioning, upgrades, and migration of complex/advanced Honeywell control systems (EXPERION PKS, TPS/TDC300). Your time will be spent validating customer requests, developing, maintaining, improving customer relationships, upgrades, migration planning and execution, all while ensuring Right and Fast Delivery. This is a field-based … of chemicals, materials, and energy. Key requirements Support the LSS (Life Cycle Service & Support) business and drive the Services business growth and profitability with customer satisfaction and safety record Accountable for the delivery of the support services to customers respecting global standards and processes Comprehend customer needs and … resolve issues through technical knowledge Knows customer’s site and contacts and uses Honeywell support network to provide excellent service and quality to customer Focuses on Customer growth and development and identify service business opportunities in the customers’ installed base Key skills and qualifications Previous experience more »

any adjustments to assist you in applying for this role, please contact the email associated with this advert We are looking for an exceptional Customer Service Representative to join our Head Office team to provide a consistently effective, efficient and highly professional customer service to all internal and … external customers on mortgage related activities. You will provide excellent telephony support directly to our mortgage customers therefore great communication skills, first class customer service and the ability to work in a fast-paced environment is key for this role! You will join an open and inclusive team with … for driven and enthusiastic team members who want to be part of something brilliant!! Heres a taste of what youll be doing as a Customer Service Representative - We are looking for positive and engaging team members to support our customers by delivering an exceptional customer experience by more »

Contact Centre Technology Director East Midlands - Hybrid working £90,000 - £120,000 Do you have experience in Contact Centres? Do you enjoy managing and delivering transformation and change to the business? Duties of this Contact Centre Technology Director: You will manage and deliver transformation/change to the business … to bring operational, cost and customer experience improvements. Set and agree the roadmap for review, delivery and implementation. This programme will impact across all head office functions and the delivery units globally Review current tech to see what best to migrate to Manage a team of internal resource … deliver the overarching programme alongside and day to day and BAU requirements Requirements of this Contact Centre Technology Director: Contact centre background within Technology Experience of change and transformation If you have any experience of customer communications tools that would be ideal # Contact Centre Technology Director more »

home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born. … are launched on time and to the agreed standard. Awareness of Editorial content for seasonal features and prioritised to the agreed deadline and SLA. Customer Experience Understanding of the digital customer journey and getting the customer to the right information, from initial visit to basket. Execute … working with the digital marketing team to identify any key word opportunities. Ensure all brand assets are utilised and considered The White Company site experience; including videos, additional images available in DAM. Workflow Management Adhere to Site Standards documentation and work with Junior Digital Content Assistant Manager to recommend more »

managed services provider that specialises in delivering innovative solutions to help organisations optimise infrastructure. With a strong commitment to excellence and a focus on customer satisfaction, they pride themselves on creating a dynamic and inclusive workplace. As they continue to grow, they are seeking passionate individuals to join their … team and embark on a rewarding journey in the world of IT. This apprenticeship is designed to provide hands-on experience and training in various aspects of IT support and infrastructure management. You will have the chance to work alongside experienced professionals, gain industry-recognised certifications, and contribute to … and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers Providing exceptional customer service and managing customer experience throughout incident and request lifecycle. Prioritising, progressing, and monitoring IT incidents and requests to ensure they are more »

our base in Grantham. We are only considering applicants who live local to Grantham, have a full UK driving licence and can travel to customer sites as needed and be available for our extended hours support rota. We expect all our team-members to be continually learning and developing … and proactively working to resolve them. Working to our values, treating customers with the upmost respect and going above and beyond to ensure the customer experience is excellent. Rota based extended hours support (on call). Personal skills & experience: 1 or more years working in a similar … role. Ability to work under pressure in a fast-paced environment. Strong problem-solving skills. Clear, confident and polite telephone manner. Exceptional customer service skills. Excellent spelling & grammar. Exemplary interpersonal skills. First rate work ethic. Excellent organisational skills. Ability to work and communicate effectively in a busy close-knit more »

ground running and take charge of their marketing strategy. Your role will be to plan and execute the marketing strategy and ensuring an effective customer experience, maximizing opportunities and increasing profit. What makes this role so great? You personally receive an annual training budget to further your growth. … media management. Website management and maintenance. Create compelling marketing content for website/social media. Analyze competitor performance and trends. Requirements: 2-5 years experience in a similar role. B2B experience A proven track record of producing effective marketing campaigns. Benefits: £2000 yearly training budget Bonus scheme paid more »

Some of the personal skills that you should think about showing us in your application are: · Enthusiasm and willingness to learn · Teamwork · Strong communication · Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and … skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme … you will receive the following: · Level 2 Customer Service Practitioner Standard · Brand specific certifications Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of more »

Role: Field Service Engineer Location: South Normanton/Nottingham About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

pipelines, performance testing, and maintaining and extending their systems and cloud infrastructure to provide greater scalability, security, and availability are critical to both their customer experience and business goals. Experience in the following tech is desirable: AWS Terraform Kubernetes Monitoring Tools If you're interested in finding more »

opportunity to cash. In this critical role, you will directly impact our ability to forecast our business, drive our transformation to consumption billing, enhance customer experience, and optimize our day-to-day operations. Reporting to the VP of Sales Operations, you will be instrumental in shaping the future … as needed to drive optimizationConduct a comprehensive review of processes spanning opportunity creation, closure, consumption-related system architecture, automations, account handovers between sales and customer success, and forecastingLead the optimization of our forecasting process by developing and implementing a comprehensive bottom-up forecasting model; This includes leveraging workload data … Funnel Sales Operations function by defining roles and responsibilitiesQualifications:Bachelor’s degree required (Master’s degree is a plus)7-8 years of relevant experience in sales operations, sales systems, deal desk, or related fieldsExecution-driven mindset with a focus on achieving tangible resultsProven track record of successfully driving more »

customers regularly to better understand their most important problems to solve and translate that into potential solutions KORE could deliver.Refine the end-to-end customer experience of discovering, understanding, evaluating, purchasing and operating Device Builder products.Facilitate the cross-functional collaboration required to deliver, promote, sell, and support the … the device builder platform, aligning with the company's overall goals and objectives.Create and manage the product roadmap, prioritizing features and enhancements based on customer feedback, market trends, and business objectives.Conduct market research and competitive analysis to identify opportunities for differentiation and innovation within the device builder space and … Product Management or Product Leadership role.5+ years in the embedded IoT space.Proven track record of at least 5 years in product management roles, with experience leading the development of complex software products or platforms.Experience imagining and delivering solutions in both Cloud and embedded/device environments. This combination of more »

to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues … autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to more »

to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues … autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to more »

covering everything from connecting to the grid through to CRM systems. As a Junior Software Engineer you'll join an Agile team within the customer experience division with a focus on designing and developing onboarding systems and portals. You'll be working with a modern tech stack, with more »

development, and overtime. The company is a family-run bus firm in the East Midlands, who are pioneering safe and reliable transport whilst putting customer experience first. They have one of the most modern bus fleets in the UK and are committed to providing reliable and personable transport. … at the roadside. You will also be proficient with CANBus and 24V systems. This is an amazing opportunity for an Automotive Electrician who has experience working with commercial and heavy goods vehicles. The Role: * PSV Auto Electrician * Repairs and Diagnostics * Maintenance Candidate Requirements: * NVQ3 in Automotive Electrical Systems * Knowledge … of 24V and CANBus * Experience working on PSV's/HGV's Consultant: Tom Coggins REF: 3282 AD Revorec Recruitment Solutions is a specialist recruiter for Engineering, IT, and Science roles ranging from mid to senior-level positions. Please be aware that we will only accept applications from candidates more »

process optimization, potential revenue growth and savings and will build models to test the effectiveness of different courses of action. The position requires demonstrated experience with data mining, data reconciliation, data analytics and modeling.Job Description:2-4 years of data science experience preferred.Work with other data scientists and … sources and data gathering techniques and create documentation.Develop custom data models and algorithms to apply to data sets.Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.Skills/Education:Strong problem-solving skills with an emphasis on product development.Experience using computer languages … decision trees, neural networks, graph ML, OCR, sentiment analysis, etc.) and their real-world advantages/drawbacks.Knowledge of advanced statistical techniques and concepts and experience with applications.A drive to learn and master new technologies and techniques.A motivated self-starter and knowledge seeker.Financial companies experience and advanced degree Bachelors more »

championing digital data and producing insights which will be crucial in enhancing the understanding of digital and onsite performance, whilst driving digital effectiveness and customer experience. This is a new role for the business due to continued growth, you will have the chance to work with latest tech and … tech/digital transformation. The business in an award-winning travel company, delivering authentic experiences, and they hold an outstanding reputation with a loyal customer base. The purpose of the team is to deliver high quality, actionable insights which can be used to drive commercial decision making. The Web … on web, providing data and analysis which will push forward the digital performance and overall strategy. Web Analyst Responsibilities: Understanding the end-to-end customer journey, from online and offline – providing a holistic view of the customer base and their behaviors Monitor on-site performance, reporting on engagement more »

commerce accounts, implementing strategies to drive sales and revenue growth, analysing market trends and competition, and collaborating with cross-functional teams to deliver outstanding customer experiences. The person: The ideal candidate will have: A Strong understanding of e-commerce platforms and marketplaces Strong experience of the Amazon platform … both vendor and seller including advertising Experience in account management and driving sales growth Analytical skills and ability to interpret data to drive business insights Excellent communication and relationship-building skills Proficiency in Microsoft Office, particularly excel and e-commerce analytics tools Experience of working within the consumer … goods sector, with licensing industry experience being a distinct advantage Salary: £35,000 - £45,000 basic (DOE) + bonus Contact: Consultant: Rina Gokani Reference: RG/86841 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your more »

Responsible For: Retail Sales Development, Commercial Sales Development, Retail Marketing, Retail Assets. Retail & Commercial Product Selections. Preferred Candidate Background: Pride yourself on your relentless customer focus and understanding of the ever-changing retail landscape? Looking for a role where you can work cross departmentally, build strong relationships and trust … sales revenues from our 11 Retail Stores across the UK (plus occasional EXPOs and pop ups), implementing our vision of delivering a first-class customer experience. This senior management role will also work closely with the Retail Operations Manager to ensure strategic, operational and commercial objectives are met, and more »

customers, third party representatives and providing a professional service within the company SLA. Supporting customers through their claims journey with Hastings. Managing third party customer vehicle and hire claims in the most commercially effective way. Negotiating with representatives and third parties in-line with the department's terms of … created accurately What are we looking for in the ideal candidate? You will be able to demonstrate resilience whilst ensuring you provide a great customer experience. Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively. Committed to self-development and loves to work … as part of a team environment. Experience in working within the motor insurance industry. Excellent Problem Solving Capabilities. Be able to manage and maintain effective relationships with both internal (Hire, Customer, Claims, Counter Fraud, Underwriting) and external stakeholders (Repairers, Credit Hire companies and other suppliers) to ensure service more »

our new and existing business consultancy teams. We are currently looking to recruit Application Consultants who will play a crucial role in providing exceptional customer experiences through the delivery of top-notch consultancy services. Your primary focus will be on ensuring successful project implementation and delivering excellent customer satisfaction. This consultancy role will encompass Payroll AND/OR HR, and hence, prior knowledge and experience in these domains are indispensable. These positions offer remote work options, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the … week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK. Key Responsibilities: Provide high-quality Payroll AND/OR HR consultancy services to customers and prospects, ensuring strategic and operational objectives are met. Implement business changes with technology support, seeking efficiency and more »