1 to 25 of 59 Customer Experience Jobs in the East Midlands

Group Head of Digital Customer Experience- Band 8B NHS AfC: Band 8b Main area Digital Services Grade NHS AfC: Band 8b Contract Permanent Hours Full time - 37.5 hours per week Job ref 357-LN-693-26-A Site Lincoln County Hospital Town Lincoln Salary … county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Job overview The Group Head of Digital Customer Experience is a newly created Group-wide leadership role within Digital Services, delivering support as part of the hosted Digital Service across ...

global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all our customers and challenge ourselves … shaped by our people, for our people. Together, we can make great things happen. Aim for amazing and beyond. This role sits within the Customer Experience function CXO which is responsible for defining and operationalising the customer strategy, customer experience, and customer journey across ...

Overview: Working alongside our client, an established provider of cloud-based production monitoring software for the manufacturing industry, we are looking for a Customer Success & Onboarding Specialist to join their growing team. The successful candidate will support new customers through software onboarding and training, whilst providing ongoing technical … customer support to manufacturers across the UK and international markets. Benefits: Quarterly company performance bonus following successful completion of a six-month probationary period. 8% employer pension contribution. Hybrid working available. Comprehensive training and development opportunities. Opportunities to attend customer site visits and manufacturing exhibitions. Remit: This position ...

Role Overview We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data-driven digital experiences across our direct-to-consumer products. You'll own the Product Analytics … strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ensuring customer and commercial insight is embedded throughout ...

software solutions for the UK property industry. We work with some of the country’s largest estate agency groups, helping them generate opportunities, improve customer engagement and grow through technology, marketing solutions and AI-powered innovation. The Role We are looking for an ambitious, highly organised and commercially focused … closely with the Head of Key Accounts, you will play a central role in managing the day-to-day relationship with a flagship enterprise customer, supporting its central leadership team, regional stakeholders and wider branch network. This varied role combines relationship management, project coordination, commercial account development and customer ...

Technical Customer Support Advisor - Belper Blue Arrow is recruiting for Technical Customer Support Advisors to join a leading organisation in Belper. If you're passionate about customer service, enjoy solving problems, and have strong communication skills, this could be the perfect opportunity for you. This … 20.42 per hour (for all hours worked over 39.5 per week) Hours: 39.5 hours per week Start Date: Monday 2nd November About the Technical Customer Support Advisor Role As a Technical Customer Support Advisor , you will provide first-class support to customers across a variety of communication channels. ...

62430Job Function: EngineeringPosting Start Date: 16/09/2026Posting End Date: 28/09/2026Division: UK BusinessJob Location: GBR BT Customer Site, GBR Derby - Rolls RoyceAdvertised Salary: Competitive Salary + Great BenefitsJob Req ID: 62430Posting Date: 16/09/2026Function: Security & Network EngineeringLocation: DerbyAbout the roleThe … Line Security Specialist will provide lead technical support and great customer experience on complex security issues and projects – being connected and clear with customer representatives or vendors and directing other support staff where appropriate, during an exciting time within the business.Working into Bespoke Operations, onsite ...

work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards, architectural … Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation. The role ...

work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards, architectural … Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation. The role ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%. SALARY: £47,084 per annum + Generous ...

transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI-driven insight, all underpinned by modern, cloud-native architecture. ENSEK is at an exciting inflection point as we scale … debt recovery. You will shape and deliver credit risk capabilities across B2C, B2B and I&C markets, balancing regulatory compliance, commercial outcomes and customer experience while partnering closely with engineering, commercial, design and client teams. This is a highly autonomous product role where you will make data‐driven ...

Product Manager – IT MSP Location: Nottingham & the surrounding area Working Style: Hybrid (work from home, attend the office forad-hoc meetings & events, and attend customer sites when required) Benefits: 26 days Annual Leave (+ bank holidays), Enhanced Maternity & Paternity, Access to HealthShield, Holiday Purchase Scheme & Electric Vehicle Scheme … Product Manager to lead the strategy & direction of our client’s software & platform portfolio. Working closely with the CTO, you will leverage your expertise & experience to develop product roadmaps, organise & prioritise engineering workflows, influence investment decisions, and ensure strategies align with customer needs, technical capabilities, and commercial business ...

Owner will ensure every issue has a clear owner and a resolution deadline Key Relationships Our Internal Teams: You will collaborate with Digital, IT, Customer Service, Customer Experience, Sales, Commercial, Marketing, Merchandising, Supply Chain, and Operations teams across Cromwell Our Customers: You will get to understand … ecommerce users and customers Our External Partners: we work with third‐party vendors and integration partners to help deliver the tech solutions Qualifications, Skills, Experience and Knowledge 5+ years' experience in a Business Analyst role within a digital or technology delivery environment Demonstrable experience writing INVEST‐compliant ...

United Lincolnshire Hospitals is seeking a Group Head of Digital Customer Experience to lead the digital customer journey and service delivery across Lincolnshire hospitals. The role focuses on building a customer-centric culture, driving continuous improvement, and managing ITIL-aligned service operations within a large ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You’ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you’ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture. ENSEK is at an exciting inflection point as we scale … playbooks and reduced MTTD/MTTR. Strong cross‐team alignment: Close partnership with Product and SRE results in faster, lower‐risk launches and improved customer outcomes. Experience required: Proven engineering management experience: 3+ years managing engineers with a track record of hiring, coaching and developing teams. Software ...

Project Coordinator to join a growing and ambitious digital services business based in Derbyshire. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results. You'll play … main point of contact for clients via telephone, Microsoft Teams and email Build strong client relationships and provide a first-class customer experience Coordinate project activity between clients and internal technical teams Gather project requirements, content and information required for delivery Monitor project progress and ensure agreed deadlines ...

Project Coordinator to join a growing and ambitious digital services business based in Derbyshire. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results. You'll play … main point of contact for clients via telephone, Microsoft Teams and email Build strong client relationships and provide a first-class customer experience Coordinate project activity between clients and internal technical teams Gather project requirements, content and information required for delivery Monitor project progress and ensure agreed deadlines ...

Group, we believe great technology is only part of the solution. What truly sets us apart is our people and the effortless experience they create for our customers. We're looking for a Senior Service Desk Engineer (3rd Line) who thrives on solving complex technical challenges, taking ownership when … others can't, and restoring customer confidence when it matters most. This isn't a typical 3rd Line support role. You'll be our senior technical troubleshooter... the person we trust to step into our most challenging customer situations, coordinate teams, solve complex infrastructure issues, and deliver outcomes ...

Location: Nottingham/London/Function: Digital (Product & Customer Experience) Reports to: Director, Product Experience & Innovation Direct Reports: Product Leads, Product Managers and Product Owners Recruitment Partner: samantha.bramhall@boots.co.uk About the Role At Boots, we are reimagining retail for the customers and colleagues who rely … personal and more inspiring. This is a pivotal Head of Product role within our digital transformation. You will lead the move to a more customer-led, product-led and data-led way of working, bringing clarity to priorities, strengthening agile delivery, and shaping a multi-year re-platforming programme ...

transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture. ENSEK is at an exciting inflection point as we scale … high‐performing Security Operations function by mentoring analysts, delivering meaningful operational reporting, and supporting compliance obligations including ISO 27001, SOC 2 and NIS2. Experience required: Proven experience operating within a Security Operations, Cyber Security Analyst, Security Engineer or Incident Response role, with responsibility for leading complex security investigations ...