51 to 75 of 116 Customer Insight Jobs in London

ownership of the experiences that connect their customers to the brand and their commercial partners. This person will shape everything from the moment a customer lands on the homepage through to the content that inspires them and the media placements that surround them. The goal is simple … pages, SEO/GEO, and their design system. Sitting at the point where deep technical capability meets commercial strategy, you'll use data and customer insight to bring content and media together into a shopping experience that stands out. Your focus throughout will be on cracking meaningful customer ...

acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile's unique customer insights and expansive omnichannel capabilities, we're creating new opportunities to innovate at scale and make a meaningful impact on the future ...

product strategy and execution. You’ll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization … company’s direction. What you’ll be doing Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle—from discovery ...

they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing … product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become ...

they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing … product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become ...

commercial impact of product decisions and report on product performance revenue, engagement measured by our north‐star metrics to business stakeholders and board level. Customer Focus - Consumers and Brands Maintain a deep understanding of Quantum's two customers, consumers seeking clarity and brands seeking reach, and ensure both perspectives … commercial team, build external brand partner relationships—diagnosing their needs, proposing solutions that fit within the product vision, and setting clear expectations. Run customer advisory sessions, co‐creation sessions, and structured research programmes; go beyond raw feedback to surface the insights that drive strategic decisions. Leadership Lead, coach ...

shipped. Being the main point of contact for senior stakeholders across the business - clear, structured communication is non-negotiable here. Driving decisions with data, customer insight, and commercial awareness rather than opinion or habit. Using AI as a real working tool - in discovery, in delivery ...

healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role ...

healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role ...

healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role ...

Excel for business reporting. The organisation is growing at 10% per year and needs scalable, modern data capabilities to support strategic decision‐making and customer insight. The Role As Head of Data & Analytics, you will lead our organisational data transformation while ensuring continuity of existing services. Your initial priority ...

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...

Customer Experience Optimisation Manager Remote-first (UK) | 1-2 days a monthUp to £60,000 We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving … conversion, retention, and overall customer experience through experimentation, insight, and innovation. The Role You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance. Key responsibilities include: Owning and optimising the full digital customer journey , with accountability ...

TECHNICAL CUSTOMER ENABLEMENT MANAGER ( AI & CYBER SECURITY ) Up to £90,000 + Benefits Hybrid Working SECURE has Strategically Partnered with a Multi-Award-Winning, Hyper-Growth Cyber Security SaaS Organisation at the forefront of Cyber Asset Management. Backed by highly significant Series A Funding Round, they Deliver Unified, Centralised … Technical CSM: You "Go Beyond" Relationship Management, getting Hands-On with the Product to Ensure Technical Success & Rapid Adoption. Perhaps you come from a Customer Enablement, Technical Training of Customer Success Background. The Content - Driven Builder: You Translate Dense Security Concepts into Engaging Multi-Channel Content, Comfortable Working ...

risk controls. Partner with Compliance, Risk, Engineering, and Operations teams. Translate regulatory requirements into scalable product solutions. Drive product improvements using data and customer insights. What We're Looking For Proven Product Management experience within fintech, payments, banking, or financial services. Strong knowledge of cross-border payments . Experience ...

Lead UX activities from discovery through to delivery. Conduct user research and usability testing. Create user journeys, wireframes, prototypes, and interaction designs. Turn customer insights and data into meaningful design decisions. Collaborate with cross-functional teams to define and deliver great user experiences. Champion user-centred design across ...

high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Qualifications 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups ...

across internal tech teams, hardware providers, and third-party logistics partners, acting as the single point of accountability across all workstreams Using data and customer insight to validate decisions and make the call, not to justify a direction already chosen Building lightweight processes as you go, pragmatic, scalable … multi-party programmes together without formal authority, and your approach goes well beyond bringing data to a meeting Data-driven decision making, you use insight to validate direction and make the call, not to confirm what you already thought Comfort in ambiguity, you've operated in genuinely chaotic, early ...

working closely with engineering, design, and commercial teams to build tools and programmes that drive real AI adoption in the workplac e.You will translate customer insight, business goals, and market signals into clear product decisions - balancing long-term vision with short-term delivery. This is a hands ...

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be practitioner, run journey mapping sessions, produce high … quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from. As the successful applicant you'll demonstrate: Senior service or CX designer with a strong portfolio of journey design and blueprint work Telecoms sector background — direct experience of SME connectivity ...

Strategist Hybrid 2/3 days onsite in London The Role You'll own the thinking behind your clients' CRM programmes, turning customer insight, data and business goals into focused briefs and strategic frameworks that drive effective creative and measurable outcomes. You'll define who we're talking ...

from early validation through to commercial launch and in-life performance. You'll work across a broad range of stakeholders to translate strategy and customer insight into technical delivery, managing risks, driving quality and continuously improving how we introduce and optimise devices in market. ...

everywhere. More about our mission and what we offer . About the Role We're looking for an exceptional leader to drive world-class customer care for Wise's highest-value customers. In this role, you'll establish and lead a global support structure that delivers extreme operational excellence … ensuring consistent SLA adherence across all regions while meeting regulatory requirements. Success means balancing customer resolution, speed, retention, revenue growth, and product adoption—all while keeping the customer at the heart of every decision. Key Responsibilities Commercial Excellence Transform service into a revenue engine through insight ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis … analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...