51 to 75 of 255 Customer Insight Jobs in London

Role As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across key accounts. Working closely … with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability to build trusted executive ...

James, Head of Customer Success at hx. I’m also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin.Customer Success … work with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy.Our Global Customer Success team is currently eight people, and we’re looking for someone to join us as we continue to grow. You’ll work closely ...

finance operations stakeholders to demonstrate commercial value.• Create practical business cases showing impact on DSO, cost-to-collect, cash conversion and supplier/customer payment experience.• Translate complex AR/AP and B2B payment flows into simple, compelling sales narratives for clients and partners.Wholesale Trade & SME Segment Expertise• Develop … deep insight into wholesale trade value chains across the UK, including distributors, suppliers and high-volume B2B merchants.• Identify repeatable sales motions where card solutions can replace or complement A2A, bank transfer, direct debit and manual processes.• Capture learnings from local execution and contribute to reusable European playbooks.Required QualificationsExperience ...

direct-to-consumer (D2C) background who combines exceptional visual design with strong product thinking. You'll play a key role in creating polished customer experiences across web and mobile while evolving an established design system that supports the continued growth of the product. Based from the company's Shoreditch … week, you'll work closely with Product, Engineering, Marketing and Data teams, taking ownership of design from discovery through to delivery while using customer insight, experimentation and data to create intuitive, commercially effective user experiences. This role is ideally suited to someone with experience designing customer journeys ...

ambition, human experience, and technology execution. We help clients identify opportunities for growth and transformation and turn them into strategies that connect business goals, customer needs, and the technology required to deliver them.You will be front and centre in strategic engagements, helping retail clients frame complex business challenges, identify … Partners, Growth Units, engineers, product teams, and senior strategists to shape proposals, structure engagements, and ensure our work delivers both commercial impact and meaningful customer outcomes.Over time, you will also contribute to the development of industry propositions, helping translate industry insight into repeatable offerings that can scale across ...

seeking a Principal Customer Success Specialist - Gen AI to transform how organizations plan, execute, and operate their businesses through adoption of Amazon Quick and AWS's generative AI platform. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring … directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprises globally.Key job responsibilitiesStrategic Customer Transformation- Design and lead comprehensive “business execution” transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational ...

next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth. You’ll lead the strategy and evolution of our digital business across web and app, creating seamless, inspiring … Retail, Operations, CRM, Regional and Global teams, you’ll help position SEPHORA UK as one of the leading digital markets in Europe - championing innovation, customer obsession and best-in-class omnichannel thinking. What you’ll be doing... Build and drive SEPHORA UK’s e-commerce strategy, digital roadmap ...

lead and develop our client software support team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their … Client Software Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line ...

need finance that’s as flexible and responsive as they are.That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.We’ve already cleared … integrated growth engine for iwoca in Germany. We bridge the gap between high-level commercial strategy and the technical systems that power our customer journey. By combining growth analytics, performance modeling, and full-stack engineering, we own the end-to-end acquisition funnel – from the very first touchpoint ...

Salary: £100K - £120K + bonus Location: London (Hybrid) At Data Idols, we are working with a UK retail brand that is investing heavily in customer data, personalisation, and AI to transform how it engages with millions of customers. Data and machine learning are at the heart of their strategy … driving more relevant customer experiences, personalised marketing, and customer-centric decision-making across the business. They are looking for a Data Science Manager to lead a high-performing team of Data Scientists focused on delivering measurable customer and commercial impact. This is a highly visible leadership role ...

Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.As the Customer Advocacy Lead, Europe, you will be responsible for elevating both Adyen’s voice and the voice of our merchants across the payments ecosystem. This … role sits at the intersection of customer engagement, industry influence, and thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers.You will build and lead critical advocacy initiatives, including Customer Advisory Boards, executive engagement programs, and merchant ...

within a high-performing Digital Sales team, you will play a key role in driving online commercial performance across key product areas, using data, customer insight and ecommerce best practice to identify and deliver growth opportunities. The Company They are a major telecommunications provider with a large … evolving digital customer base. As digital channels become increasingly important to commercial performance, they are investing heavily in online sales, customer experience and conversion optimisation. You will join a collaborative environment that brings together Ecommerce, Digital Sales, CRO, Product, UX and Insight teams to improve customer ...

Build) leads the marketing strategy for one of Hyperoptic's most successful and strategically important growth segments. You'll be responsible for developing insight-led marketing strategies that drive subscriber growth, maximise penetration and bring to life one of Hyperoptic's most compelling propositions - fibre broadband ready from … online as soon as they move into their new home.Working across Brand, CRM, Digital, Sales, Property and Commercial teams, you'll create compelling customer experiences throughout the home-buying journey, whilst collaborating with property developers to identify new growth opportunities and maximise Hyperoptic's presence within sales and marketing ...

established Within the first 60–90 days, you've developed a strong understanding of your product area and helped shape a roadmap informed by customer insight, business priorities, and platform goals.Customer obsession in practice Ongoing discovery is embedded in your workflow, with evidence that customer insights directly … create prototypes, synthesise research, and communicate product ideas clearly and efficiently.Collaborate closely with engineering and design teams to deliver platform features that solve real customer problems.Translate customer and business needs into clear product requirements and priorities.Contribute to roadmap development and prioritisation across the broader PxT platform.Track and assess ...

entertainment organisation in Europe.As a Content Design Manager(internally known as Lead Content Designer), you’ll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. … lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals.Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys to ongoing ...

solutions to public sector customers. This is an excellent opportunity to take ownership of a business-critical, legacy SaaS platform, driving product improvements and customer outcomes in a collaborative, product-led environment. PRODUCT MANAGER – WORKFLOW & CASE MANAGEMENT – REMOTE – 9-MONTH CONTRACT – INSIDE IR35 … strong background in enterprise software , SaaS , or public sector technology . You'll be responsible for managing a mature Workflow & Case Management product, balancing customer needs, technical constraints, and business priorities while working closely with engineering teams. This is a hands-on role where you'll own the product ...

business that combines purpose with exceptional execution, strong product investment and ambitious growth plans. The Opportunity You'll own a key part of the customer journey, working closely with Design, Engineering, Data, Growth and Customer Experience teams to improve customer engagement, retention and long-term value. This … highly visible role where your work will directly influence both customer outcomes and commercial performance. Perfect for a Product Manager who thrives on getting things done, bringing teams together and delivering meaningful customer experiences. What You'll Be Doing Driving delivery across a range of customer-facing ...

focus on maintaining existing platforms. This role is about building something from the ground up. You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth. Working across marketing, commercial and event operations, you'll implement CRM and marketing … automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight. If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact. What You'll Be Doing As our Commercial Growth Lead ...

sales cycle, providing technical expertise, solution design and trusted commercial guidance. This is an exceptional opportunity for someone who enjoys combining technical knowledge with customer engagement, helping organisations modernise their Quote-to-Cash processes through cloud technology, integrations and intelligent automation. The Role You'll work alongside the Sales … team to qualify opportunities, understand customer challenges and design compelling technical solutions that demonstrate measurable business value. You'll lead technical discovery sessions, deliver tailored demonstrations, facilitate solution workshops and support complex enterprise proposals, acting as the trusted technical advisor throughout the customer buying journey. Working across multiple ...

This Role Matters In this role, you’ll: Own and evolve key product areas, driving measurable outcomes for our clients and the business. Translate customer insight and market trends into actionable product roadmaps. Collaborate cross-functionally to deliver high-quality, data-driven solutions. Influence product strategy and execution … clients. What You’ll Be Doing Drive Product Strategy Shape and execute product roadmaps aligned with client needs and business goals. Use market insight, competitive analysis, and customer feedback to identify opportunities. Balance short-term delivery with long-term strategic thinking. Establish measurable goals that reflect both business ...

make ASOS a leader in online fashion retail. We operate as a product-led organisation, where cross-functional teams are empowered to solve real customer problems through innovation, experimentation, and data-driven decision-making. With a strong focus on scalability, personalisation, and cutting-edge technology, we’re building … future of fashion commerce. The Details This is the Senior Product Manager-Brand Experiences role, sitting in the Customer Experience team. You’ll be responsible for building compelling, scalable brand‐led experiences that help customers discover, engage with and form meaningful relationships across the hundreds of brands on ASOS ...

solved, and the impact you've made. About the role: This is an outcomes-focused role where you'll balance stakeholder needs, customer insight and commercial priorities to deliver products that improve efficiency, support growth and enhance the broker experience. Own and prioritise the product backlog, ensuring work … shape product direction. Translate business needs into features, epics and user stories that enable effective delivery. Work closely with engineering and QA to deliver customer-focused solutions from discovery through to release. Map and improve broker lifecycle, CRM and trading workflows to increase efficiency and scalability. Use data, user ...

wholesale trade customers once commercial deals have been signed. This role is focused on ensuring that signed opportunities translate into successful implementation, sustained customer adoption and measurable GDV growth.The successful candidate will act as the post-sale commercial owner for key wholesale trade relationships, working closely with customers, internal … primary commercial point of accountability.• Build trusted relationships with CFOs, Procurement Leads, Heads of AR/Collections, finance operations and commercial leaders.• Understand each customer’s operating model, payment flows, onboarding needs, AR processes and growth potential.• Maintain clear account plans covering implementation progress, stakeholder engagement, volume ramp ...

love. And we do it all right here at Sky. Team overview: Our vision is to enable Skys growth ambitions through Data and AIdeepening customer relationships, optimising commercial performance, and improving operational efficiency. As Lead Technical Product Owner for Customer Journey Analytics (CJA), you will define and lead … Skys cross-channel analytics capability, ensuring consistent, trusted insight across digital and non-digital customer journeys. Sitting within Sky Data and working closely with Product, Technology, Martech and business stakeholders, you will set the direction for Adobe CJA and ensure it drives measurable value and better decision-making ...