76 to 100 of 118 Customer Insight Jobs in London

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis … analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

solutions. Strong Solution Architecture and Technical Lead experience. Deep knowledge of: Dynamics 365 Sales Dataverse Power Platform Power Apps (Model-Driven Apps) Power Automate Customer Insights Sales Accelerator Strong hands-on development capability including: C# .NET JavaScript Plugins Custom Workflow Activities REST APIs Experience designing enterprise integrations using: Azure … Strong stakeholder management and communication skills. Experience working within Agile delivery environments. Highly Desirable Banking, financial services, insurance, or regulated industry experience. Dynamics 365 Customer Insights experience. Azure DevOps and CI/CD experience. Microsoft Dynamics and Power Platform certifications. Experience leading offshore or distributed development teams. What ...

Capability leads, help build an FS AI business for PA. This will be achieved byleveraging deep expertise in AI and combine this with the insight, knowledge and resources already available within PA Consulting. Be instrumental in the execution of a go-to-market strategy to expand the firm … transformation, capitalising on emerging Agentic trends such as: Compliance Automation (KYC/AML/Regulatory Reporting) Fraud Detection and Prevention Autonomous Credit Risk Assessment Customer Service & Customer Journey Automation Trading, Treasury Automation Real-time monitoring and Operational Risk Management Manage and oversee engagements, deliver outstanding outcomes that will ...

lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed … relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. Lead the DSE team's contribution ...

Sales Leadership, Solution Consulting, and wider GTM functions. Responsibilities Manage a portfolio of U4F customers as their primary commercial contact and product advocate. Own customer retention and expansion outcomes, identifying and progressing upsell and cross‐sell opportunities in collaboration with Sales Engineering and Solution Consulting. Find whitespace opportunities … drive a value based sales approach Conduct structured account reviews to understand customer priorities, open issues, adoption, and future roadmap needs. Identify white space opportunities and lead a value based sales engagement Build strong, senior‐level stakeholder relationships, positioning Unit4 as a long‐term strategic partner. Collaborate closely with ...

transparent, with a product that customers genuinely enjoy using. We operate in a regulated environment and place a high value on clarity, trust, and customer outcomes. Design plays a central role in how customers experience our product and understand investing. It is one of our key differentiators … scale, we are investing in Design as a strategic function. We believe great design is not only about craft. It is about solving customer problems, influencing business outcomes, and making better decisions through research, data, and continuous learning. The role We are looking for a Head of Product Design ...

TalentNeuronis the world's leading provider of labor market analytics, delivering high-fidelity talent data on an unmatched global scale.TalentNeurondelivers actionable talent insight for every region of the world covering countries that collectively represent more than 90% of the world's GDP. Through deep investments in machine learning … Lead go-to-market planning for new product launches, features, and market expansion. Develop salesenablementassets (pitch decks, battlecards, case studies, pricing narratives). Translate customer insights, market trends, and competitive intelligence into actionable messaging. Brand & Market Presence Strengthen brand clarity and credibility across all customer touchpoints. Ensure consistent ...

while clearing blockers and strengthening team health. Lead with technical proficiency—deeply understanding how things work to guide complex initiatives and improve developer and customer experience Accelerate velocity in zero-to-one product areas by fostering rapid experimentation, reducing ambiguity, and shortening cycle times Build alignment across adjacent teams … identifying dependencies and creating shared strategies. Use customer insights, data, and deep market analysis across target expansion nations to inform product decisions and shape broader organizational strategy, identifying barriers and accelerators to international adoption. Demonstrate leadership by pulling together people across functions, setting the pace, and inspiring the team ...

This role is ideal for someone who thrives at the intersection of business transformation, solution architecture, and hands‐on design, bringing together Dynamics 365 Customer Engagement, Power Platform, and enterprise integration capabilities to deliver scalable business solutions. This is not a standalone Power Platform position. You will play … pivotal role in designing and shaping complex solutions across the wider Microsoft ecosystem, helping organisations modernise legacy platforms, consolidate systems, and create seamless customer and operational experiences. Working closely with senior stakeholders, technical teams, and business leaders, you will own solution design from concept through to delivery, ensuring business ...

gather requirements and provide technical expertise Qualifications Minimum 3 years of experience in developing and implementing Microsoft Dynamics 365 Power Platform solutions; across Customer Engagement (Sales and Customer Insights) as a minimum Proficiency in Microsoft Dynamics 365 Power Platform development, across BPF’s, plugins, workflows, cloud flows ...

purpose-built to protect organisations from the full spectrum of cyber threats — integrating cutting-edge technology with human-centric pathways to deliver visibility, strategic insight, and decisive action. More than 42,000 businesses worldwide trust Mimecast to keep ahead of an ever-evolving threat landscape.We are one of only … Field CISO is not parachuting into a region from afar, but stepping into a geography where Mimecast already has genuine presence, colleagues, and customer relationships. Through our Resilience Together corporate social responsibility programme, we also invest time, resources, and funds in underserved communities across the regions in which ...

event products, content, membership and commercial propositions so they are relentlessly focused on value add and return on investment to deliver on and exceed customer expectations. The CPSO will own the end‐to‐end strategic direction for product innovation, industry research, value proposition development, content performance, and monetisation. Three … content‐led opportunities, and delegate offerings. Work in close partnership with CCO and CMO to ensure products are optimally positioned for revenue generation. Use customer and market insight to lead the roadmap for new event concepts, formats, and revenue models across the product portfolio Work closely with ...

days in office) We are looking for a motivated, commercially minded and experienced Account Manager to manage and grow a portfolio of customer accounts across Schools and MAT's in the UK. You'll work cross functionally with teams such as Product, Marketing, Finance and Operations to deliver … strong customer experience and drive retention and growth. Key Responsibilities: Manage customer relationships to drive retention, engagement and expansion across accounts Build strong, trusted relationships with key stakeholders including c- suite and SLT Develop a deep understanding of each customer's priorities, challenges and success criteria Collaborate ...

senior legal stakeholders to unpack complex challenges and shape confident, value‐led decisions? Do you thrive in a consultative role where legal expertise, commercial insight, and technology come together to influence enterprise outcomes? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with … model creators for each individual legal use case. About the Role LexisNexis is evolving how legal work is delivered, using technology and insight to support law firms and in‐house legal teams. We are looking for a Strategic Business Development Lead, to work closely with our sales teams ...

product strategy and roadmap, ensuring alignment with the company's growth objectives and long-term vision. Drive measurable improvements across product selection, pricing competitiveness, customer conversion, and fulfilment & delivery performance to maximise marketplace success. Lead the development of scalable marketplace capabilities, including seller onboarding, catalogue integration, pricing and promotional … tools, and logistics solutions. Design product prototypes, define requirements, manage testing and launches, ensuring solutions meet business objectives and customer expectations. Partner closely with commercial, technology, and operations teams to build a best-in-class marketplace platform that enhances both merchant and customer experiences. Collaborate with global leadership ...

Sales and Product. You’ll build the SC function from the ground up while actively closing deals hands-on. This is a foundational, critical customer-facing role with high growth and leadership trajectory. This is an intense, hands-on role with full ownership. We expect you to push … functionality Build proof-of-concepts and demo environments for different verticals we sell into Partner with Product and Engineering to prioritize the roadmap with customer insights Create and standardize demo assets, playbooks, and technical collateral to scale the Solutions function and train future hires What sets ...

trusted technical advisor to our named accounts, driving the adoption and expansion of our software portfolio. You will be responsible for understanding customer needs, demonstrating the value of our solutions, and ensuring accurate and complete technical bid delivery. This role requires a deep understanding of grid technologies, excellent communication … skills, and a passion for customer success. You'll make impact by: Account Growth: Identify and develop opportunities to expand software adoption within key accounts by understanding customer needs, building stakeholder relationships, and proposing tailored solutions. Customer Presentations: Deliver engaging demonstrations and presentations across the software portfolio ...

heart of its growth strategy. This is a rare opportunity for an experienced Product leader to take ownership of the digital vision, shape future customer experiences, and drive meaningful commercial impact across a multi-market organisation. If you thrive in high-growth environments, love solving complex customer problems … love to hear from you. 🎯 What You'll Be Doing ✅ Define and execute the digital product and transformation strategy ✅ Own the roadmap across customer-facing digital platforms and experiences ✅ Drive digital commerce growth, conversion optimisation and customer engagement ✅ Lead major transformation initiatives across Product, Technology and Operations ✅ Identify ...

market — from positioning and messaging to launch strategy and ongoing adoption. You’ll sit at the intersection of Product, Sales, and Marketing, translating customer insights into stories that resonate and strategies that drive impact. This is a strategic and hands‐on role . You’ll shape the narrative around … propositions that speak to SMB pain points and growth opportunities. Partner with Product and Commercial teams on pricing, packaging, and positioning decisions based on customer insights and market dynamics. Positioning, Messaging & Storytelling Develop clear, differentiated messaging for each product line, audience segment, and market. Build scalable messaging frameworks that ...

team consists of dedicated world-class engineers, designers, analysts, and researchers working across our offices in London and Budapest. Success is measured by new customer send flow conversion rate, monthly new cross-currency send customers, new customer contact rate and customer effort score. You will be: Owning … interconnected high impact areas simultaneously driving the AI Assistant and the route-by-route activation strategy, finding synergies between the insight engine from assistant conversation and core product improvements. Shaping Wise's conversational AI banking future taking the AI Assistant from contextual helper to agentic concierge defining the path ...

involves fostering innovation and ensuring the delivery of exceptional product experiences. Leading a team of product managers, the Chapter Lead ensures AI products meet customer needs and market demands. Collaborating cross-functionally, the Chapter Lead will ensure products align with Olympus's ecosystem vision and contribute to sustainable growth. … development of product strategies, and ensuring these align with organisational objectives. Responsibilities include overseeing the product lifecycle, from inception to launch, and fostering a customer-centric approach to product development. Conduct regular assessments of the quality of deliverables produced by Chapter members to ensure they meet organisational standards. Ensures ...

purpose: As a Solutions Engineer, you will play a pivotal role in the success of Becrypt, bridging the gap between technical delivery and customer satisfaction. You will be the key technical point of contact for customers throughout the engagement. The role involves collaborating with customers and partners to design … implement, and optimise solutions, while also providing training and consultancy, and support. Your feedback and customer insights will contribute to the product development lifecycle, ensuring our suite of products are continuously meeting the customer and market demands. We are looking for a proactive self-starter who thrives ...

leading high-impact initiatives and managing the innovation pipeline, the role ensures our credit ratings offerings remain competitive, relevant, and aligned with evolving customer needs. The work directly influences organizational growth and strengthens our position as a market leader in providing credit ratings. What … Your contributions will be recognized as essential to the company's growth and industry leadership. Characteristics of an ideal candidate: The ideal candidate is customer-centric and data-driven, with a strong sense of ownership and accountability. The candidate needs to have deep understanding of the credit ratings ...