1 to 25 of 43 Customer Insight Jobs in the North of England

Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a … growing, insight-driven digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn patterns More ❯

Customer Insight Analyst South Manchester - Hybrid, 3 days per week Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn … analysis to join a growing, insight-driven digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn patterns More ❯

We are currently recruiting for a Director of Customer Experience , reporting to our Managing Director, UK & Ireland, to be accountable for designing and delivering an outstanding, consistent customer experience across all touch points in the customer journey. What will you be doing in this role? As our … Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a … Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer More ❯

Customer Success Operations Manager Competitive + Bonus + Benefits Manchester or Slough/Heathrow Approach, UK Permanent full time Make a real impact by turning customer feedback into action. At IRIS Software Group, we build software that helps organisations thrive - and were just as committed to listening to … our customers as we are to supporting their success. Were looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business. In this role, youll manage our NPS, Product NPS, and CSAT … turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. Youll work closely with teams across Customer Success, Sales, Product, Marketing and Supportplaying a key role in how we listen to customers and act on what they tell us. If you More ❯

role Ready to head up Moorepays product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … Youll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. Youll be working closely with our tight-knit marketing team, including acquisition gurus, our marketing … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

Ready to head up Moorepay's product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team - owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … ll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. You'll be working closely with our tight-knit marketing team, including acquisition gurus, our … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

escalate to managers. Able to identify and triage issues with specific features, but understand how multiple features are interrelated and catch more complex problems. Customer Insights: Effectively defines proper measurement and instrumentation for a product to analyze results post-release/launch. Works with manager to make recommendations on More ❯

Data Insight Analyst - Sheffield About the Role: We're seeking a data-savvy and commercially minded analyst to join our Growth team. You'll play a key role in driving revenue performance through deep customer insights, strategic analysis, and collaboration across marketing, product, and operations. Key Responsibilities: Develop … and maintain customer segmentation models for both B2C and B2B audiences, using a mix of qualitative and quantitative inputs to identify high-value customer cohorts and unlock new growth opportunities. Examine customer retention patterns and dealership engagement metrics, delivering actionable insights to the growth, product, and sales … teams. Partner with CRM and underwriting teams to elevate personalisation strategies, reduce customer churn, and improve customer lifetime value. Collaborate with PR and social media teams to assess industry dynamics, financing trends, and consumer sentiment to surface untapped revenue streams. Evaluate the effectiveness of online and offline marketing More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with … great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company products, services and new product developments Day-to-day customer More ❯

beside us to the leaders who guide us, we move forward together. Job Summary The Product Management team is integral to driving innovation, maximising customer value, and achieving sustainable growth of our propositions and services portfolio. They deliver exceptional products that address market needs, exceed customer expectations, and … create meaningful experiences. By leveraging our deep understanding of the market, customer insights, and cutting-edge technology, CDW aims to simplify the complex needs of our customers and sellers. As a Senior Product Manager, you will be responsible for creating real value for customers through research and development, product … justification both for CDW, chosen partner(s) and the customer. Establishes and maintains relationships with key business and technology stakeholders. Performs internal and external customer research using cost-effective means of gaining insight into the "voice of the customer". Continually monitors and optimises the product while More ❯

final product being shipped to customers, you realize how meaningful our work is. Our Product Managers sit at the heart of Moonpig , balancing technology, customer needs, and business impact. We're shaping the future of gifting and building products that reach millions of people worldwide. If you love working … Vision: Develop and execute a strategic product vision and roadmap for loyalty, ensuring alignment with the overall business and product strategy. Define Moonpig's customer retention, loyalty, and rewards proposition, leveraging customer insights, behavioral data, and market trends to drive increased customer frequency. Drive key outcomes such … as frequency , repeat purchase rates, customer lifetime value, and member engagement . Execution & Delivery: Work cross-functionally with Engineering, Design, Marketing, and Commercial teams to deliver loyalty initiatives that drive measurable business impact. Work across other squads, navigating dependencies where necessary, to achieve the best outcome for rewarding customer More ❯

communicate clearly with stakeholders and work as part of a team. The role: Translating raw basket and loyalty data into a coherent set of customer insights. Ability to story-tell customer insights through slides with clear actions and client recommendations. Help provide tactical and strategic support to unlock … insights. Ensure good attention to detail with good QC/reconciliation processes in place. Collaborate and support immediate team members where required including on insight-related topics. Desired skills and experience: Python and/or SQL required along with solid MS Office (notably Excel) skills. Strong focus on pulling More ❯

research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/… the organisation. About You As Principal Product Lead/Head of Product Innovation, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. … You excel at transforming complex challenges into seamless, user-friendly solutions. You possess a deep understanding of data-driven decision-making, leveraging customer insights, analytics, and market trends to drive product growth. Comfortable in both technical discussions with engineers and strategic presentations to executives, you balance creativity with commercial More ❯

Role: Customer Insights & Data Specialist -Ecommerce Location: Doncaster Salary: £30k- £40k DOE Working Hours: 08:30am – 16:30pm – Hybrid Working Pattern Benefits: Hybrid working Bonus scheme Pension with match funding (up to 8.5%) 25 days annual leave, increasing by an extra day for every 5 years of service GIVE … Overview: Elevation Recruitment Group’s – Marketing Division are pleased to be working with a market leading product based manufacturer. We are searching for a Customer Insights and Data Specialist. This role forms part of the European Regional Amazon Structure. Reporting to the E-Commerce Key Account Manager, you will … be responsible for supporting the organisation to make decisions based on customer and marketing related data. Using various analytical techniques to understand trends and make appropriate recommendations to the business in order to identify new opportunities and maximise sales. Responsibilities: Present weekly reporting of Amazon KPIs for Retail, Marketing More ❯

shaping the company's market differentiation, positioning, and sales strategies across specific industries and regions. To succeed, you must develop a strong grasp of customer needs, industry trends, competitive landscapes, and the company's product offerings. In collaboration with internal teams and direct customer interactions, you will design … and execute a product marketing strategy that delivers compelling, customer-focused content highlighting the company's solutions and advantages. Additionally, you will lead demand generation initiatives, managing trade shows, digital campaigns, and various inbound and outbound marketing efforts to drive engagement and growth. Requirements Bachelor's degree in marketing … Comfortable working with complex technical products. Roles and Responsibilities: Strategy Leadership Develop and implement marketing strategies aligned with business goals, targeting key markets and customer segments. Oversee demand generation activities, including inbound, outbound, and account-based marketing efforts. Manage marketing automation, social media presence, brand positioning, and budget forecasting. More ❯

establishing best practices which fit the business needs, cultivating a strong community of practice, and developing a high-performing team that drives innovation and customer success. As the Head of Product, you will collaborate closely with cross-functional leaders to align the product management framework with business objectives, ultimately … exceed market demands. You will play a key role in nurturing a culture of continuous improvement, fostering collaboration, maximizing business value and championing a customer-centric approach to product discovery, development and go-to-market activities. Key Responsibilities: Transform the Product Management Function: Develop and implement a tailored framework … initiatives and overall company objectives, ensuring that the team capacity, priorities and skillset are used to maximise business value. Stay ahead of market trends, customer needs, and competitive landscape to guide product innovation. Embed a customer-first mindset within the product management team, ensuring decisions are informed by More ❯

product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role The QA & Release Manager will play a critical role in ensuring the successful and … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers Insurance … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role The QA & Release Manager will play a critical role in ensuring the successful and … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers Insurance … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role The QA & Release Manager will play a critical role in ensuring the successful and … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers Insurance … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

the resale and recommerce industry. The company offer an end-to-end solution that combines the ease of modern tech with expert valuation and customer-first service. They are looking for a customer facing Product Manager to come in and bring the product to life. As the Product … shape solutions that align with strategic objectives. Prioritise initiatives and features to maintain strong alignment with the overarching product strategy. Leverage analytics tools and customer insights to pinpoint areas for growth, optimisation, and innovation. Support the marketing team in unlocking new access levels and insights. Facilitate scrum ceremonies and … champion the customer perspective throughout the product development process. Requirements: A background in CMS or Hubspot, with familiarities in A/B testing from a customers perspective. Experience working in a start-up/scale-up environment. Experience building and scaling products into multiple markets. Proven experience managing and More ❯