12 of 12 Customer Insight Jobs in the North of England

Role: Customer Insight Analyst Salary: Up to 40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer ...

Role: Customer Insight Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer ...

Role: Customer Insight & Speech Analyst Salary: Up to £40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight & Speech Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. PLEASE ONLY APPLY FOR THIS ROLE IF YOU HAVE EXPERIENCE IN SPEECH AND IVR ANALYTICS. Do you have a passion for Customer Excellence ...

LEAD CUSTOMER INSIGHT ANALYST £60,000–£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce THE COMPANY UK's largest online healthcare platform delivering prescriptions directly to patients' homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer … health products. PE-backed, forecasting 20% growth, scaling to £1bn+ turnover. THE ROLE Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head ...

Analytics Manager Up to £70,000 + bonus Hybrid - Leeds (2x days per week) An industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage … team of four analysts and drive data-led decision making across the organisation. Key Responsibilities: Own and deliver the customer insight strategy end-to-end Lead LTV modelling and apply outcomes across the business Drive RFM analysis and embed usage across teams Develop and implement customer segmentation ...

LEAD INSIGHT ANALYST £60,000-£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce THE COMPANY UK's largest online healthcare platform delivering prescriptions directly to patients' homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer health products. … backed, forecasting 20% growth, scaling to £1bn+ turnover. THE ROLE Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head of Customer ...

will modernise our technology, streamline our processes, and create a culture where every colleague can thrive. If youre passionate about shaping the future of customer service and want to make a lasting impact for millions of people, this is your chance to lead change at scale! Your Role This … rare opportunity to lead the reinvention of our Customer Contact Centre. Youll set the vision and deliver a future-ready strategy that brings together voice, digital, and self-service channels, all powered by customer insight and innovation! Youll design new ways of working, oversee the rollout ...

client needs. Own product performance - tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. Shape product roadmaps that deliver both short-term value and long-term differentiation … backlog that delivers value early and often. Champion simplicity and usability - ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. Collaborate ...

support this, they are looking for a Head of Business Intelligence to lead a team, develop new BI products and make outputs more customer focused. This is an exciting hands-on role whereby you will have real influence in modernising the existing tech stack. The Role Key Responsibilities include … Lead a newly formed BI team including customer insight analysts Drive modernisation of the existing SaaS platform Oversee product innovation and ensure outputs are customer focused Work closely with various teams and Head of Product and Innovation Improve customer experience with BI outputs The Requirements ...

include leading improvements to the sales process, managing and optimising the HubSpot CRM system, and leveraging data analytics to boost performance and uncover key customer insights. You'll keep a close eye on the pipeline, champion collaboration across teams, and support sustainable growth along the way. You'll also … decisions. Ensure CRM data management practices align with regulatory and legislative standards (including GDPR). Generate reports and dashboards to support leasing, sales, marketing, customer service, and operational teams with visibility of sales and revenue performance. Analyse customer data to identify trends, behaviours, and opportunities that support strategic ...

deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers … teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales ...

FMCG industry. Based in Leeds, this role requires expertise in E-commerce platforms and a results-driven mindset to drive sales and enhance customer engagement. Client Details The employer is Global organisation operating in the FMCG sector with a focus on delivering high-quality products to its customers. They … collaborative and forward-thinking work environment. Description Manage and optimise the performance of e-commerce platforms to achieve sales targets. Analyse sales data and customer behaviour to identify trends and opportunities for growth. Collaborate with marketing teams to execute promotional campaigns effectively. Ensure product listings are accurate, visually appealing ...