1 to 25 of 48 Customer Journey Map Jobs in the UK

Salary:£78,000.00 - £90,000.00 Per yearWe have a fantastic opportunity to join Sovereign Network Group (SNG) as Head of Customer Transformation . SNG’s new corporate plan sets out our goal and ambitious plans to deliver the best customer experience for our customers … which stands out from other organisations. This role is responsible for influencing and developing a great customer experience by leading on the design, implementation and architecture of end-to-end omnichannel customer journeys.Based from our offices in Basingstoke , you’ll combine home and office working ...

have a fantastic opportunity to join Sovereign Network Group (SNG) as Head of Customer Transformation . SNG's new corporate plan sets out our goal and ambitious plans to deliver the best customer experience for our customers and one which stands out from other organisations. This … role is responsible for influencing and developing a great customer experience by leading on the design, implementation and architecture of end-to-end omnichannel customer journeys. Based from our offices in Basingstoke , you'll combine home and office working in line with our hybrid approach. There ...

Salary: £78,000.00 - £90,000.00 Per year We have a fantastic opportunity to join Sovereign Network Group (SNG) as Head of Customer Transformation. SNG’s new corporate plan sets out our goal and ambitious plans to deliver the best customer experience for our customers … which stands out from other organisations. This role is responsible for influencing and developing a great customer experience by leading on the design, implementation and architecture of end-to-end omnichannel customer journeys. Based from our offices in Basingstoke, you’ll combine home and office working ...

expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us as an Analyst – Customer Journey Mapping you will be part of a team responsible for mapping the end-to-end customer journey across the "awareness to advocacy" stages for Barclays UK (BUK) Business Banking customers. This will involve bringing together customer data, insights, and operational process flows to identify opportunities that drive measurable improvements in customer experience, operational efficiency, and control effectiveness, in alignment with Barclays ...

difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. Join us as a Senior Analyst - Customer Journey Mapping Join us as a Senior Analyst - Customer Journey Mapping where you will be responsible for supporting … design and delivery of end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking customer journeys and will contribute significantly to shaping Target Operating Models (TOMs) and eliminating process debt. You will also ensure the consistency and quality of process ...

organisation at a pivotal stage of its development. The business has experienced significant growth over recent years and is now investing in its customer service and customer experience capability to ensure it can scale successfully, integrate future growth and continue delivering exceptional outcomes for customers. … Head of Customer Service you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. This role will be office based in North Yorkshire. About the role: Reporting into the senior leadership team, you will take ownership ...

highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Product Strategy & Roadmap Ownership Stakeholder Management & Influencing Customer-Centric Analysis & Agile Delivery What this role is all about: As a Product Manager within our Enterprise Product team, you'll play a key role … shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities ...

critical discovery and analysis outputs. This opportunity is ideal for a Business Analyst with strong experience across website projects, digital operating models, customer journey mapping, and BPMN process modelling. Key Skills & Experience Essential: Proven experience as a Business Analyst on Website Operating Model projects Strong BPMN … models Strong analytical and communication skills Key Deliverables You will be responsible for producing and supporting the following outputs: BPMN process maps Website journey inventory Website analytics findings and insights High‐level requirements catalogue Functional and non‐functional requirement themes Current‐state customer journey ...

Barclays Bank UK PLC is seeking an Analyst – Customer Journey Mapping to join the team responsible for mapping the end-to-end customer journey across awareness to advocacy for Barclays UK Business Banking customers. You will bring together customer data … insights, and process flows to identify opportunities that drive measurable improvements in experience, efficiency and controls. The role requires proven experience in customer-centric process mapping, expertise in Figma and Blueworks Live, and #J-18808-Ljbffr ...

experienced customer service leader who is passionate about improving service, developing high-performing teams and delivering better outcomes for customers? Residential Management Group (RMG) is looking for a Customer Service Manager to provide end-to-end leadership across our 24/7 Customer Service … bring teams and service areas together, translate strategic priorities into effective day-to-day delivery and lead improvements across performance, quality, customer satisfaction and first-time resolution. You'll also play an important role in how we use customer insight, technology, automation, AI and self-service ...

experienced customer service leader who is passionate about improving service, developing high-performing teams and delivering better outcomes for customers? Residential Management Group (RMG) is looking for a Customer Service Manager to provide end-to-end leadership across our 24/7 Customer Service … bring teams and service areas together, translate strategic priorities into effective day-to-day delivery and lead improvements across performance, quality, customer satisfaction and first-time resolution. You'll also play an important role in how we use customer insight, technology, automation, AI and self-service ...

Barclays Bank UK PLC in London is seeking a Senior Analyst - Customer Journey Mapping to support end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking customer journeys and will contribute to shaping Target Operating Models … TOMs) and eliminating process debt. You will ensure consistency and quality of process maps developed by journey mapping analysts, and translating those maps into a business-relevant narrative for wider stakeholder engagement #J-18808-Ljbffr ...

Analyst acts as the critical link between the business and digital delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle … Product Owner (Digital Platforms) to translate roadmap priorities into clear, deliverable requirements. The role provides clarity from ambiguity - translating business and customer needs into user stories, functional specifications and testable requirements - acting as the bridge between business stakeholders, developers, UX designers and third-party suppliers. Main duties ...

Analyst acts as the critical link between the business and digital delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle … Product Owner (Digital Platforms) to translate roadmap priorities into clear, deliverable requirements. The role provides clarity from ambiguity - translating business and customer needs into user stories, functional specifications and testable requirements - acting as the bridge between business stakeholders, developers, UX designers and third-party suppliers. Main duties ...

Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience … user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global SEO, Answer Engine ...

Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience … user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global SEO, Answer Engine ...

role within Digital CustomerExperience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications, integrations … Barring Service)## **Your Role**As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to:* Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer ...

role in our Service Design capability, creating operating and support models, defining service requirements and facilitating workshops that turn business and customer needs into practical, sustainable services. What You’ll Do: Lead end-to-end service transitions, from planning and readiness through to go-live and hypercare. Develop … business and colleague needs. Define operating and support models, including SLAs/XLAs, KPIs, monitoring, escalation and continuity requirements. Facilitate service design workshops and map customer and operational journeys to identify improvements. Work closely with technology, business, operations and third-party suppliers to ensure smooth delivery. Ensure ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … fixed term contract for 6 months. As a Product Manager (FTC - Parental Leave Cover), you will leada cross-functional squad todiscover,designand deliverinitiativestoimprove customer and broker experiences, increase operational efficiency and deliver faster,betterand more transparent lending decisions. Working across Operations, Credit, Commercial, Technology, Risk and Compliance ...

will be endlessly inquisitive, and ruthlessly user focused and able to use a combination of logic, empathy, rigour and storytelling to articulate a customer or business problem before working creatively and technically to articulate a service that solves it. You will be a natural collaborator. Ideas breed ideas … describe EY Studio+ UK capabilities and commitments accurately when discussing possible business opportunities with external contacts Show that you have consistently produced customer-specific work including customer journey mapping, market research, customer segmentation and customer strategy that is of high ...

Customer Engagement Strategist, you will act as a pivotal strategic partner for our clients, leading the transformation of their customer data into a powerful revenue driver. You’ll be the go‐to expert for diagnosing client needs through our proprietary maturity model, responsible for designing … vision, driving the strategy, and ensuring our engagement programs deliver measurable growth in Customer Lifetime Value (CLV) and retention. This pivotal role combines deep analytical insight with hands‐on strategic design. You’ll be accountable for elevating the client relationship beyond simple execution, acting as a true consultant ...

under our International Vehicles Payments line of business and is located in London. In this role, you will drive continuous improvements across digital customer journeys by identifying conversion opportunities, designing and executing experimentation programmers, analyzing user behavior, and optimizing website and landing page performance to increase lead generation … customer acquisition, and revenue. You will report directly to VP Digital and regularly collaborate with the wider Marketing organization, Product, Sales, Analytics teams, UX/UI, Development, and our strategic digital agency. How We WorkAs a Senior Conversion Rate Optimization Manager, Corpay will set you up for success ...

under our International Vehicles Payments line of business and is located in London. In this role, you will drive continuous improvements across digital customer journeys by identifying conversion opportunities, designing and executing experimentation programmers, analyzing user behavior, and optimizing website and landing page performance to increase lead generation … customer acquisition, and revenue. You will report directly to VP Digital and regularly collaborate with the wider Marketing organization, Product, Sales, Analytics teams, UX/UI, Development, and our strategic digital agency. How We Work Assigned workspace in London office Company-issued equipment Role Responsibilities Developing and executing ...

Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service … Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct ...