10 of 10 Customer Retention Jobs in the East of England

Role Overview We’re seeking an experienced and proactive Client Success/Support Manager to join our growing team. This pivotal role focuses on customer success while overseeing support operations. You’ll be instrumental in driving retention, expanding customer value, and ensuring every customer experiences … goals, challenges, and success milestones. Actively manage high-value accounts, ensuring their satisfaction and success. Develop and implement strategies to reduce churn and enhance customer retention. Growth & Advocacy: Identify opportunities for upselling and cross-selling that align with customer needs. Gather and leverage customer feedback, testimonials, and … referrals to strengthen the customer lifecycle. Health Monitoring: Track customer health metrics, including product adoption and engagement, to identify and address risks proactively. Develop playbooks and initiatives that drive improvements in customer satisfaction and outcomes. TEAM LEADERSHIP Team Management: Lead, mentor, and develop a team of More ❯

Role Overview We’re seeking an experienced and proactive Client Success/Support Manager to join our growing team. This pivotal role focuses on customer success while overseeing support operations. You’ll be instrumental in driving retention, expanding customer value, and ensuring every customer experiences … goals, challenges, and success milestones. Actively manage high-value accounts, ensuring their satisfaction and success. Develop and implement strategies to reduce churn and enhance customer retention. Growth & Advocacy: Identify opportunities for upselling and cross-selling that align with customer needs. Gather and leverage customer feedback, testimonials, and … referrals to strengthen the customer lifecycle. Health Monitoring: Track customer health metrics, including product adoption and engagement, to identify and address risks proactively. Develop playbooks and initiatives that drive improvements in customer satisfaction and outcomes. TEAM LEADERSHIP Team Management: Lead, mentor, and develop a team of More ❯

Role Overview We’re seeking an experienced and proactive Client Success/Support Manager to join our growing team. This pivotal role focuses on customer success while overseeing support operations. You’ll be instrumental in driving retention, expanding customer value, and ensuring every customer experiences … goals, challenges, and success milestones. Actively manage high-value accounts, ensuring their satisfaction and success. Develop and implement strategies to reduce churn and enhance customer retention. Growth & Advocacy: Identify opportunities for upselling and cross-selling that align with customer needs. Gather and leverage customer feedback, testimonials, and … referrals to strengthen the customer lifecycle. Health Monitoring: Track customer health metrics, including product adoption and engagement, to identify and address risks proactively. Develop playbooks and initiatives that drive improvements in customer satisfaction and outcomes. TEAM LEADERSHIP Team Management: Lead, mentor, and develop a team of More ❯

successful in this role, you must be a self-starter and have a passion for problem solving. You must also have excellent communication and customer service skills, as well as the ability to maintain and update your own van stock. You must also be comfortable working with a tablet … job reporting. You will also be responsible for troubleshooting and repairing equipment, adhering to company policies and procedures, and driving service success that improves customer satisfaction, maximizes customer retention and increases profitability. Key requirements Field Service experience within mechanical electrical environment preferable. IT skills (Proficient in More ❯

Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of … by some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: Own the vision, strategy, and execution of a 24/7 customer support function across … performing global support team. Build scalable support processes and infrastructure for a fast-moving SaaS/AI environment. Drive world-class SLAs, CSAT, and customer retention metrics. Partner closely with product, engineering, and customer success teams. Leverage data, AI tools, and automation to continuously improve support More ❯

Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of … by some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support , you'll own the vision, strategy, and execution of a …/7 customer support function across multiple regions and time zones. This includes: Leading and growing a high-performing global support team Building scalable support processes and infrastructure for a fast-moving SaaS/AI environment Driving world-class SLAs, CSAT, and customer retention metrics Partnering More ❯

for #Travelport on LinkedIn and hear from our amazing team. How you’ll make an impact: This is an exciting opportunity in Travelport’s Customer Marketing Organization to be the driving force behind our presence at third party events, tradeshows, and conferences in support of sales strategies and sales … pipeline generation – and entrusted to deliver on our own Travelport sponsored events that achieve high growth goals for customer attendance and engagement. In this role, you'll build upon the global events strategy and ensure consistent alignment with corporate strategy and business goals.You will also leverage your expertise in … Commercial Marketing and Brand teams on themes, messaging, and design to ensure events align with brand messaging and corporate strategy, supporting lead generation and customer retention efforts. Identify and recommend preferred agencies and partner with Procurement stakeholders to manage vendor agreements to optimize investments. Travel to on More ❯

A dynamic and customer-focused organisation seeks a Customer Success Analyst to enhance client relationships, drive adoption of its solutions, and ensure customer satisfaction. This role involves proactive engagement, problem-solving, and data-driven insights to optimise customer experience and retention within a fast … paced, technology-driven environment. Client Details Customer Success Analyst, Cambridge: The business I am working with is expert in measuring flare gas. The business provide systems that work where no others can, developed over 40 years. The aim is to help industries reduce their gas flaring and emissions in … promote accurate measurement. Working with regulators around the world, they take a leading role in developing a clear path to reduce gas flaring. Description Customer Success Analyst, Cambridge: Sales Administration Conversion from quotes to orders into the system Via Salesforce and Syspro Order processing in Salesforce and Order Entry More ❯

Managed Services Providers. We are a highly accredited Microsoft-centric, SME-focused MSP with a reputation built on service excellence and an enviable client retention rate. As we embark on an ambitious growth phase, we seek a dynamic and entrepreneurial sales leader to drive our expansion, cultivate high … embark on an ambitious growth phase, we're looking to expand our reach and elevate client success through this pivotal role. With the highest customer retention rate in our market, we combine a strong operational foundation with agility and an entrepreneurial spirit. The Opportunity Reporting to the More ❯

site & on-line technology to enable immediate client access & update of records, regardless of location Inspection & testing work carried out in pairs 93% client retention Blue Chip Client base - Industrial, Manufacturing, Pharmaceutical, Healthcare, Aerospace, Food & Drink, Sports & Leisure, Education. No High St retail or domestic JOB PURPOSE We More ❯