6 of 6 Customer Retention Jobs in the East of England

Head of Customer Experience – Rapidly Expanding IT Services Company – Hertfordshire – £Competitive + Great benefits Our client is a successful and rapidly expanding IT and telecoms services business with a growing network of offices, currently including Hertfordshire, London, the Midlands and Scotland. They are committed to being a truly customer-first business and are currently seeking for a Head … of Customer Experience to join their Head Office leadership team in Hertfordshire. This critical role will lead the design and execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue by fixing … the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to-end customer journey across all departments Track and report on NPS, CSA, and churn, using insights to drive improvements Identify at-risk customers early and implement tailored retention playbooks Work cross-functionally with Sales, Ops, and More ❯

Quest Employment are looking for an experienced Customer service person to join our clients telecoms/broadband team based in Luton. The company promotes to delivering excellence services of landline and broadband across the UK since 2011. As theycontinue to grow, they arelooking for passionate individuals to join our dedicated team. If you're enthusiastic about customer service … and enjoy engaging with people, we want to hear from you! Role Overview: Quest are hiring a Part-Time Customer Engagement and Support Representative to join our clients team. Your role will be toconnect with existing and prospective customers who have recently received an order confirmation or lead generation from the company. Youll confirm details, provide friendly support, encourage … customer satisfaction, and help drive sales including upselling additional services and promoting long-term customer loyalty. What Youll Do: ? Call customers whove received order confirmation letters to confirm details and gain their agreement to proceed ? Act as a helpful point of contact to support smooth onboarding and answer any immediate queries ? Promote customer retention through More ❯

experienced and dynamic Global Head of Marketing to lead our marketing efforts across multiple regions. This role will be responsible for developing and executing comprehensive marketing strategies that drive customer acquisition, engagement, and retention for both our consumer app users and B2B clients. The ideal candidate will have a deep understanding of digital marketing, brand positioning, growth … B2B segments. Own global brand positioning, messaging, and storytelling to establish a strong market presence. Develop go-to-market strategies for new product launches and regional market expansions. Lead customer acquisition, retention, and lifecycle marketing strategies for consumer app users and B2B clients Oversee digital and traditional marketing campaigns, ensuring brand consistency and performance optimization. Drive demand … and analytics to measure campaign effectiveness, optimize marketing spend, and drive ROI. Lead and mentor a team of marketing professionals across multiple regions. Collaborate closely with product, sales, and customer experience teams to enhance the user journey and maximize conversions. Identify and establish strategic partnerships to expand brand reach and market penetration. Stay ahead of industry trends, emerging marketing More ❯

experienced and dynamic Global Head of Marketing to lead our marketing efforts across multiple regions. This role will be responsible for developing and executing comprehensive marketing strategies that drive customer acquisition, engagement, and retention for both our consumer app users and B2B clients. The ideal candidate will have a deep understanding of digital marketing, brand positioning, growth … B2B segments. Own global brand positioning, messaging, and storytelling to establish a strong market presence. Develop go-to-market strategies for new product launches and regional market expansions. Lead customer acquisition, retention, and lifecycle marketing strategies for consumer app users and B2B clients Oversee digital and traditional marketing campaigns, ensuring brand consistency and performance optimization. Drive demand … and analytics to measure campaign effectiveness, optimize marketing spend, and drive ROI. Lead and mentor a team of marketing professionals across multiple regions. Collaborate closely with product, sales, and customer experience teams to enhance the user journey and maximize conversions. Identify and establish strategic partnerships to expand brand reach and market penetration. Stay ahead of industry trends, emerging marketing More ❯

to educate prospects on upcoming features and the long-term strategic vision of the product. - Product Success Ownership: Ensure the product exceeds user needs, focusing on adoption rates, client retention, and feedback scores. Own the product’s UK-specific compliance. - Product Development Support: Provide accounting insight and detailed information to assist with product development. Get hands-on with More ❯

Our client, a highly regarded firm of engineers and architects, has a new opportunity for a building structures engineer. This employee owned practice provides generous terms of employment, ensuring you will share in their success. Their business is consistent, profitable More ❯