1 to 25 of 29 Customer Retention Jobs in the Midlands

At Convergence Group, weve spent the last 20 years building a reputation for being bold, customer-focused, and product-led. Now, as we enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of Customer Success. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making … sure everything we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth More ❯

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities … and turn customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer More ❯

supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive … our customers and significantly influence our success. Key Responsibilities Conduct thorough market and competitive analysis to inform pricing strategies across our product portfolio. Analyse customer usage patterns and behaviour to identify optimal price points and value metrics. Develop financial models to assess the impact of pricing changes on ARR … growth, and customer retention Design and implement customer surveys and focus groups to gather feedback on pricing structures and willingness to pay Determine appropriate pricing uplift for cloud migrations and create compelling pricing models for customers transitioning from desktop to cloud Evaluate and recommend pricing changes More ❯

supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive … our customers and significantly influence our success. Key Responsibilities Conduct thorough market and competitive analysis to inform pricing strategies across our product portfolio. Analyse customer usage patterns and behaviour to identify optimal price points and value metrics. Develop financial models to assess the impact of pricing changes on ARR … growth, and customer retention Design and implement customer surveys and focus groups to gather feedback on pricing structures and willingness to pay Determine appropriate pricing uplift for cloud migrations and create compelling pricing models for customers transitioning from desktop to cloud Evaluate and recommend pricing changes More ❯

difference in your career, your team, and your impact. Your Career This is an exciting opportunity to lead growth across our established Public Sector customer base in a strategic and rewarding Sales Manager role. You’ll be responsible for maximising revenue, supporting customer retention, and ensuring … work alongside a skilled and collaborative Account Management team, playing a key leadership role in identifying and converting growth opportunities. In partnership with our Customer Success, Marketing, and New Business teams, you’ll develop and execute joint value roadmaps that align MHR’s strategic goals with our customers’ needs. … be part of a dynamic and people-first culture focused on delivering exceptional outcomes. Your Impact In this role, your leadership will directly influence customer satisfaction, retention, and revenue growth across the Public Sector. By engaging regularly with key stakeholders, aligning strategic vision, and delivering compelling value More ❯

Advert ERP Account Manager (SAP Business One, CSM, Customer Success, Account Management, Remote) - Join a leading SAP Gold Partner with fully remote working and uncapped Commission potential! An ERP Account Manager (SAP Business One, CSM, Customer Success, Account Management, Remote) is required by a specialist SAP Business One … You will need the following experience: Proven background in ERP account management, ideally with SAP Business One or similar systems. Strong consultative approach to customer success and business value delivery. Track record of identifying upsell and cross-sell opportunities within an existing client base. Excellent communication and relationship-building … fully remote role with comprehensive support and structured onboarding. You'll receive all the tools and flexibility to thrive in a role focused on customer retention and success, with bonuses linked directly to performance and gross profit contribution. In your day-to-day, you'll conduct Quarterly More ❯

impressive period of growth. They are looking for a Senior CRM Manager to join the team, reporting into the Head of CRM to drive customer initiatives at a pivotal period of growth business. It is essential that this hire be a hands-on technical Klaviyo expert. The successful candidate … will be responsible for delivering data-driven strategies to enhance customer engagement, retention, and loyalty. They will drive customer communications across email, SMS and push. The role: Ownership of the customer database – Klaviyo Implementing a test and learn approach to CRM to strengthen customer relationships Enhancing the customer journey by delivering data led customer campaigns and optimising them throughout the customer lifecycle Segment customers effectively using data and insights to personalise customer comms Analyst CRM performance and report back the results to the Head of CRM and wider business More ❯

across all channels and ensuring our brand connects deeply and authentically with our audience. You’ll build a high-performing team, shape the full customer journey, and play a pivotal role in growing the business through data-driven decision making and creative, bold digital campaigns. Key Responsibilities Manage and … develop a growing Digital Marketing team across performance marketing (Paid Social, Search, CRM, and Analytics). Define and execute a multi-channel customer acquisition strategy, including Paid Social, Paid Search, Shopping, Affiliates, SEO, and Email. Own and grow D2C eCommerce revenue, ensuring channel performance aligns with business goals. Collaborate … closely with the eCommerce team to drive relevant, high-converting traffic and seamless user journeys. Implement high-performing CRM strategies to enhance customer retention and LTV. Identify new digital growth opportunities and partnerships that align with brand values and profitability targets. Set clear KPIs, regularly report on More ❯

and close deals to secure mutually beneficial agreements. Explore new markets and geographic areas for business expansion. Collaborate with cross-functional teams for cohesive customer acquisition and retention. Requirements: Proven experience in sales, preferably in B2B. Excellent communication, negotiation, and interpersonal skills. Track record of meeting or exceeding targets. More ❯

for #Travelport on LinkedIn and hear from our amazing team. How you’ll make an impact: This is an exciting opportunity in Travelport’s Customer Marketing Organization to be the driving force behind our presence at third party events, tradeshows, and conferences in support of sales strategies and sales … pipeline generation – and entrusted to deliver on our own Travelport sponsored events that achieve high growth goals for customer attendance and engagement. In this role, you'll build upon the global events strategy and ensure consistent alignment with corporate strategy and business goals.You will also leverage your expertise in … Commercial Marketing and Brand teams on themes, messaging, and design to ensure events align with brand messaging and corporate strategy, supporting lead generation and customer retention efforts. Identify and recommend preferred agencies and partner with Procurement stakeholders to manage vendor agreements to optimize investments. Travel to on More ❯

KPIs are measured monthly and targeted quarterly. Project Success & Timeliness : billable target, budget management, and client satisfaction. Client Satisfaction: High levels of satisfaction, client retention, and growth on accounts. Innovation: Contribution to product development and successful implementation of new solutions. Requirements: Hands on paid media management and planning More ❯

analyse CRM data , providing insights and recommendations to improve automation performance. Collaborate with the marketing and sales teams to implement lead nurturing sequences and customer retention strategies. Keep documentation & SOPs up to date to ensure smooth onboarding for new users Requirements: Experience with Go High Level (or More ❯

analyse CRM data , providing insights and recommendations to improve automation performance. Collaborate with the marketing and sales teams to implement lead nurturing sequences and customer retention strategies. Keep documentation & SOPs up to date to ensure smooth onboarding for new users. What We Are Looking For Experience with More ❯

our clients within the Utilities division of our business, ensuring long-term partnerships and high satisfaction. Driving new client acquisition as well as client retention and revenue growth through relationship management, service excellence, and contract expansion. Monitoring market trends and industry insights to inform business strategies and stay More ❯

sales pipeline to achieve and exceed revenue targets. Collaborate with our Global Sales Team to maximize sales and ensure client retention. Represent Instem at customer meetings, trade shows, and events as required. Maintain accurate records and updates in Salesforce or equivalent CRM systems. Partner with our Operations Team to More ❯

The role You’ll be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime. Day-to-day includes: Regularly assess customers … new customers Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns. Monitoring customer usage and providing proactive support to ensure retention and increase usage. Attending events to maintain the presence and reputation of the company … and engage/strengthen relationships with existing customers. Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience. Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate. More ❯

and some of the UKs leading private and public sector organisations. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer value. Advise with Authority - Act as a trusted advisor, guiding … and align solutions ensuring customers achieve their business goals. What Youll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver … actionable Account Development Plans with clear KPIs, and maintain strong in-person engagement through site visits, QBRs, and strategic sessions. Deliver Seamlessly -Collaborate with Customer Success, Service Delivery, and internal teams to ensure flawless execution and ongoing client satisfaction. What You Bring Your Experience Matters: 3+ years proven success More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

Job Description: Adept at developing and delivering robust ticketing, marketing, and customer acquisition/retention strategies. Access to high street and gym discounts. We offer an excellent opportunity for candidates with no experience who are willing to learn and develop in a corporate environment. Requirements: Interest in … learning and growing professionally. Good communication skills. Organization and responsibility. Basic computer skills. Responsibilities: Assist with administrative tasks and customer support. Organize and file documents. Provide support for projects and daily activities. Answer and direct phone calls. Benefits: Transportation allowance. Meal allowance. Assistance medical. Training and professional development. More ❯

HubSpot CRM Manager Location: Hybrid (Staffordshire HQ 2days a week) Salary: £55,000 - £60,000pd DOE + up to £10,000 bonus Are you a HubSpot expert ready to make waves in the world of CRM? This is your chance More ❯

team, and your impact. Your Career: As a Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage … This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with … a collaborative team that is committed to providing excellent support to MHR customers. As the first point of contact for customer queries, you will collaborate with colleagues across various departments to ensure timely resolutions. Together, you will drive continuous improvement in customer support processes, sharing insights and solutions More ❯

team, and your impact. Your Career: As a Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage … This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with … a collaborative team that is committed to providing excellent support to MHR customers. As the first point of contact for customer queries, you will collaborate with colleagues across various departments to ensure timely resolutions. Together, you will drive continuous improvement in customer support processes, sharing insights and solutions More ❯

Job Title: IT Account Manager Location: Ripley (Hybrid role with the occasional customer visit) Salary: £30,000 - £38,000 (Basic, depending on experience) + up to 15% Commission Scheme Job Type: Full-Time, Permanent Are you an experienced IT Account Manager with a background in the IT, SaaS, or … SaaS, or technology sectors, as you'll be managing and growing client relationships in these fields. You'll identify new business opportunities and ensure customer satisfaction, while developing your career in a supportive and forward-thinking environment. What We Offer: Competitive basic salary of £30,000 - £38,000 Lucrative … the delivery of high-quality services Meet and exceed sales targets and performance KPIs Provide excellent customer service and support to ensure client retention Essential Experience: Previous experience in the IT, SaaS, or tech industries is a must Proven track record in sales, business development, or account More ❯