1 to 25 of 29 Customer Service Jobs in Derbyshire

to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ENGINEERS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk tracking … the correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills More ❯

at our Group head office in Barlborough, Chesterfield. The Role Are you organised, analytical and have a good attention to detail? Are you passionate about IT and possess excellent customer services skills? Do you want to be a part of a friendly, driven team? If the answer is yes, then look no further, your next career could be with More ❯

10x certifications preferred but not essential. Good communication skills Proactive and eager to learn Good knowledge of IT Systems and Support Professional and Courteous Comfortable with all aspects of customer service (face to face, phone and email) Hours & Benefits Monday to Friday 8AM - 5PM 30 minutes lunch daily 20 days holiday entitlement (plus bank holidays) Free onsite parking More ❯

Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield. Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education … cover & Gym membership discounts Mileage Allowance: Provided for business travel Uniform: Provided for employees Flexible Working: Championing a flexible working approach for all employees Key Responsibilities: Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sites Install and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair … arrangements Ensure licensing checks are conducted in accordance with service level agreements Provide advice, support, and handover information to clients and, when necessary, pupils on-site Liaise with third-party suppliers and provide support for complex client issues Assist clients and staff with new product demonstrations and training on hardware and software Create backups on-site for clients and More ❯

disruption Play an active part in implementing cybersecurity best practices, including system updates and user awareness Support senior engineers on more complex technical challenges and project work Provide outstanding customer service, keeping users informed and ensuring all issues are resolved promptly The Ideal candidate would have: Previous experience in IT support, service desk, or helpdesk environments Strong … and cloud solutions Excellent troubleshooting skills and a proactive, can-do approach Comfortable handling multiple tasks and adapting in a fast-paced setting Clear communicator with strong interpersonal and customer service skills IT certifications (such as CompTIA, Microsoft, or Cisco) are a definite advantage Apply Now! If you're an experienced support analyst ready for a dynamic role More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

We are part of The Keystone Group , a £300M+ turnover business with 17 market-leading brands across structural steel, building components, and timber. Our commitment to quality, innovation, and customer service has made us the trusted choice for builders, architects, and merchants across the UK and beyond. The Role We're seeking a skilled and motivated ERP Analyst … is a market leading manufacturer of steel lintels. Founded in 1989, it is now a multisite manufacturing operation with locations in Swadlincote (South Derbyshire) and Cookstown (N. Ireland) to service both UK and Irish construction markets. It's extensive and growing range of Hi-therm+ lintels, standard and special steel lintels, Brickslip lintels and windposts is award winning and More ❯

hardware refreshes and ad hoc requests. You'll collaborate closely with the Software Deployment Engineer, providing mutual cover and support as needed. Were looking for someone passionate about exceptional customer service, capable of diagnosing issues escalated by the service desk, business systems, or infrastructure teams. You'll work across phone, in-person, onsite, and remote support technologies More ❯

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Our approach delivers a premium customer experience at an affordable price for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy our own dedicated building on Dunston Technology Park. Overview: We are now looking for an … apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches … servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer More ❯

Digital Archivist at Derbyshire County Council Vacancy for Digital Archivist at Derbyshire County Council 29 January 2023 Fixed Term Derbyshire Record Office is a combined archives and local studies service based in the heart of the Derbyshire Dales, just outside the Peak District National Park. We are looking for an enthusiastic and confident archivist to join our friendly team … archives or records management Familiarity with digital preservation principles, and preferably also digital preservation systems Good understanding of data security, data protection and other access legislation Providing good quality customer service and responding to enquiries Communicating clearly, both in person and in writing Being inclusive and friendly, treating everyone with respect Fluency with IT, particularly Microsoft Excel More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions, our approach delivers a premium customer experience at an affordable price for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy our own dedicated building on Dunston Technology Park. Overview: We are now looking for an … incoming requests and action for support or additional information. Diagnosing and fixing faults in hardware, networking and software. Ensuring that all issues are kept up to date and the customer is informed of the progress. Ensuring that all issues are updated with the full resolution details prior to closure. Logging information on the daily checklists. Required skills: The aptitude …/ability to meet customer service standards and turnaround times. Strong communication skills (specifically over the phone and by e-mail). Technical aptitude – the ability to learn new technologies quickly (full training will be provided where required). The aptitude/ability to work in an organised manner, under pressure and methodically. The aptitude/ability to More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a?friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks … who gets along with everyone, communicates professionally but with energy and enthusiasm, and is always ready to share knowledge and lend a hand. Youre all about delivering top-notch customer service, whether its for colleagues or clients. Problem-solving is your thingyou think on your feet and come up with solutions. Self-motivated and hands-on, you dont … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

who are responsible for planning, procuring, maintaining, and reporting over a wide range of sites and sub-systems. Someone who enjoys diagnosing and problem solving and is committed to customer service. Willing to travel throughout the UK, working nights on a regular basis. Have a full UK driving licence or be working towards obtaining one, and a valid passport. More ❯

with them to understand their business objectives. A close relationship, both in person and virtually, will be required with the wider Sales and Marketing team, Project Team, and the Service Desk to ensure the customers’ requirements are clearly understood and delivered. The role will require excellent organization, communication, and relationship-building skills. Key Responsibilities: Client Relationship Management: Cultivate and … point of contact for strategic accounts. Account Growth and Retention: Develop and implement strategic account roadmaps to drive revenue growth and achieve sales targets. Identify opportunities and demonstrate the customer journey using our client’s Proven Partnership Process. Identify upsell and cross-sell opportunities within existing accounts to optimise client value. Proactively address client concerns and collaborate with internal … teams to ensure customer satisfaction and retention. Strategic Planning: Collaborate with the sales, marketing, and technical teams to align solutions with the client needs and industry trends. Work with the technical consultants to provide insights and recommendations to clients on IT best practices, emerging technologies, and innovative solutions. Contract Management: Oversee the negotiation and renewal of contracts ensuring favourable More ❯

our established security team as a Multi-Site Officer covering a number of assignments within Derby and surrounding areas. You will be required to provide a high level of customer service to visitors, complete patrols, and remain vigilant at all times. The successful candidate must have a valid SIA Licence as a minimum. You will need to be … legal requirements. Contributing to team effort by accomplishing related results as needed. Acting as a first-line support to customers and visitors, providing a professional and friendly service. Understanding customer needs, responding accordingly to queries and requests, and taking appropriate action. Maintaining professional conduct at all times. Requirements Full 5-year employment or education checkable history. Valid frontline SIA … licence DS or SG. Valid UK Driving Licence with access to a vehicle. Customer service experience and confidence to handle conflict appropriately. Flexibility to meet the job requirements. Smart appearance and well-groomed. Reliable and punctual. High enthusiasm and passion. Ability to work in a fast-moving environment. Access to nationally recognized courses via the Anchor Academy. Access More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Crosselling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber, Managed … date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves … for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice for further details. If you have More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯

businesses across the globe. We're looking for a forward-thinking Lead AI Engineer to lead the development of intelligent agents that supercharge our music curation, content ingestion, and customer service capabilities. This is your chance to combine cutting-edge AI innovation with the creativity of commercial audio - creating tools that augment human expertise, not replace it. What More ❯

training will be provided to practical candidates who have some experience or interest in engineering and technology and who enjoy diagnosing and problem solving whilst delivering highest levels of customer service at all times. You will be willing to travel throughout the UK, working nights on a regular basis. (and receiving premium rates for doing so) and will More ❯

A highly regarded organisation within the aerospace engineering sector is seeking an experienced Technical Support/Engineering Admin to join their Customer Services team. This is an exciting opportunity to play a crucial role in supporting workshop operations, managing supplier relationships, and ensuring the timely delivery of outsourced components and services. Key Responsibilities: Define purchase/outsourced solutions for … monitoring deviation requests: assess feasibility, validate specifications and modifications with the Design Office and the Quality Department Set-up and manage the outsourced needs in our ERP SAGE X3 (customer need, purchaser order, product and stock management). Contribute to negociations with suppliers (price, lead time, quality, logistics, packages). Manage supplier relationship and improve supplier panel (qualify new More ❯