26 to 50 of 64 Customer Service Jobs in Manchester

delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within … professional services environment. The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on our long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … security, support strategic decision-making and help ensure the continued growth and success of the business. You will have significant input into technical standards, service development, technology selection and the future direction of our technical services function. Who We're Looking For You may currently be working ...

Propello Cloud, we help brands build stronger customer relationships through loyalty and rewards programmes that deliver measurable results. We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes and play an active role in growing our customer … keep client priorities moving. The voice of the customer. Translate client feedback into clear insights that help shape our product and service. A stronger customer success function. Improve playbooks, reporting and ways of working, share your expertise with colleagues and use AI and automation thoughtfully to make the team ...

troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles … Exposure to enterprise-scale Azure, VMware, backup, and monitoring technologies Join a collaborative team supporting complex customer environments Gain hands-on experience across cloud and on-premise infrastructure platforms Ongoing learning and development opportunities with access to modern technologies Flexible remote/hybrid working and a competitive package with ...

other areas of the business as the need arises. Sudlows prides itself on quality of our installations and how we engage with the customer, as a customer facing operative the engineer will be expected to provide a high level of customer service in keeping with Sudlows ...

will play a key role in supporting, maintaining and developing Sudlows' internal IT infrastructure. Whilst initially working closely with end users and the IT Service Desk to gain a strong understanding of our environment, the primary focus of this role is infrastructure administration, platform engineering, cybersecurity, automation and project … work alongside our Infrastructure & M365 Engineer and act as an escalation point for complex technical issues while taking ownership of infrastructure projects and continuous service improvements. The role will be based across our Manchester and Oldham offices and supporting remote locations. Key Responsibilities Administer and maintain Windows Server infrastructure. ...

+ Uncapped Commission Are you an experienced technology sales professional looking to take the next step in your career? Do you enjoy building strong customer relationships, identifying opportunities, and driving revenue growth? If so, we'd love to hear from you. We are looking for a Desk-Based Account … Manager to join a growing technology business in Manchester. This role is focused on managing and developing existing customer accounts, identifying upsell and cross-sell opportunities, and delivering excellent customer service while achieving sales targets. Responsibilities Managing and growing a portfolio of existing customer accounts Building ...

Remote Salary: Competitive, plus benefits About the company Our client is a small Microsoft partner that is growing at speed. They deliver Dynamics 365 Customer Engagement and Power Platform solutions to a loyal and expanding client base. Because the team is small, you wont be just a number here. … functional or technical consultant role as the business grows. What you will be doing Providing second and third line support across Dynamics 365 Sales, Customer Service and the wider Power Platform Investigating, diagnosing and resolving incidents and service requests within agreed SLAs Configuring entities, forms, views, business ...

network transformation and managed services specialist, helping organisations design, implement and manage secure connectivity, modern networks, cloud, cyber security and collaboration services. With a customer-centric ethos, we support complex multi-site environments and keep businesses secure, connected and performing at their best. Were also committed to responsible, sustainable … bright, well-organised Sales Support Executive to join our growing sales team. Youll sit at the centre of the sales process, turning customer requirements into accurate quotes and orders, and keeping customers informed from quote through to delivery. Working closely with our account managers, key distributors, pre-sales ...

Knowledge & Expertise What We’re Looking For: Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. Understanding … security principles , data protection, and access management. Experience using IT service desk or ticketing systems (e.g., ServiceNow, Jira, or similar). Basic knowledge of Microsoft 365 environment including Exchange, Teams, SharePoint, and endpoint management. Awareness of hardware support, device configuration, and software deployment processes. Ability to document procedures, incidents ...

data, user insight and UX approaches to inform decision making and improve services. Exploring opportunities to use emerging technologies, AI and automation to enhance service delivery and operational efficiency. You will also contribute to projects that support strategic priorities across Library & Cultural Services, helping to shape the future … transform library services. Strong communication and relationship-building skills. Excellent organisational skills and the ability to manage competing priorities. A commitment to delivering excellent customer service and continuously improving the user experience. Most importantly, you will be excited by the opportunity to help shape the future of digital ...

time management skills A strong desire to learn new skills. Able to work to tight deadlines Problem solving skills within an IT environment Strong Customer Service ethos. “Can do” mentality. Aptitude for learning quickly and with minimal instruction. A flexible approach to the provision of support services ...

solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance claims handling using … help accelerate the delivery of ELI. You will play a key role in designing, developing, and maintaining high-quality software that meets business and customer needs. This is a fantastic opportunity to work on cutting-edge projects in the insurtech and legal tech space. What you’ll be doing ...

member of the IT team, you will support the IT Administrator to provide an efficient and reliable service to approximately 50 users both onsite and working remotely. You will be an integral member of the team, and a key player in the day-today activities to ensure we deliver … products to our customers. Role Deal with day-to-day IT support requests from users via phone, email, and Microsoft Teams whilst providing excellent customer service Support both Windows & Mac hardware/software including iOS mobile devices Supporting our Enterprise resource planning (ERP) software Meeting room and desk ...

Excellence. We are already a diverse team of 90+ technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations, and governance. Travel to Telford is required as part of this role, and 60% of your working time will need … delivery of the AWS cloud platforms. This pivotal role bridges business strategy with technical execution, ensuring cloud platform capabilities align with organisational goals and customer needs. You will drive a product mentality to the platform and be able to demonstrate high empathy and understanding of user needs and translating ...

Business Optimisation, you will design, build and deploy AI-powered applications, agents and integrations to improve efficiency across finance, billing, field operations and customer service. Key responsibilities will include: Establishing the infrastructure, development processes and deployment frameworks required to deliver AI applications securely and effectively. Developing AI-powered applications ...

Title: Safety and Security Engineer (Service) Location: North West M62 Corridor Salary: Competitive Type: Permanent Sector: Public Sector Job Description Our Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built … over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future ...

with Salesforce CRM is essential.Key ResponsibilitiesOwn the full sales cycle from initial outreach through to signature.Lead discovery sessions to deeply understand operational, compliance, and customer service challenges.Deliver tailored product demonstrations for housing-specific needs.Build strong relationships with housing associations, local authorities, and ALMOs.Communicate with senior stakeholders such … suite, Heads of Service Eg I.T, Housing, Repairs Managers, and Assets & Compliance Leads.Manage and forecast pipeline accurately using Salesforce.Create structured account plans for strategic providers.Navigate multi-stakeholder procurement and tender processes.Collaborate with, Marketing, Customer Success, and Product teams.Skills & Experience RequiredEssentialB2B SaaS or public-sector technology sales experience.Success managing ...

network architecture. Sudlows prides itself on the quality of our designs and installations as well as how we engage with our customers. As a customer facing operative the Wireless Network Engineer will be expected to provide a high level of customer service in keeping with Sudlows’ standards … Excellent attention to detail and accuracy while completing documentation in all its forms. Working knowledge of current and prevalent standards governing wireless networking. Excellent customer facing manner. Flexible approach to working location and times. UK Driving Licence. Enhanced Requirements: Industry recognised training and certification in wireless/networking such ...

support multiple products and business functions. Contributing to new product capabilities, particularly across payments, telecommunications and utilities. Supporting Salesforce platform improvements, integrations, sales processes, customer service workflows and case management. Delivering changes incrementally, focusing on tangible business value and continuous improvement. Balancing competing priorities while maintaining a consistent … Salesforce solutions from end to end. Strong knowledge of Salesforce architecture, configuration and platform capabilities. Experience working with Salesforce clouds such as Sales Cloud, Service Cloud and/or Marketing Cloud. The ability to work independently, take ownership and make sound technical decisions. Experience collaborating closely with developers ...

collaborative team? Join our Network and Security team Consisting entirely of 3 rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business … Design and implement complex configuration changes on behalf of customers Peer review configuration changes from the wider team prior to implementation Take ownership of customer escalations and drive through to resolution We'd love you to have Excellent written and verbal communication skills and the ability to handle high ...

Business Central within our bottling operation, ensuring production data remains accurate, reliable and efficient while collaborating with Production, Brewing, Warehousing, Finance, Sales and Customer Service teams. #J-18808-Ljbffr ...

customers, partners, and internal teams to resolve technical issues in a timely and efficient manner, with a focus on proactive problem solving and strong customer service. The role requires excellent communication, a proactive mindset, and the ability to manage multiple priorities in a #J-18808-Ljbffr ...

applications platform. This is an opportunity to provide technical leadership, define engineering standards, and deliver secure, scalable solutions that support key business operations and customer services. The Role - You will play a pivotal role in shaping the organisation's Dynamics 365 and Power Platform capabilities, working closely with architects ...

proactive. We take pride in our work, and we love a good challenge. Sound like you? Upland InterFAX is seeking a motivated and customer-focused Technical Support Engineer to act as a key liaison between the company and its customers and partners. This role is responsible for delivering exceptional … technical support, troubleshooting complex issues, and ensuring a positive customer experience. The successful candidate will work directly with customers, partners, and internal teams to resolve technical issues in a timely and efficient manner. This position requires strong analytical skills, a proactive approach to problem-solving, and the ability ...