18 Escalation Management Jobs

product knowledge. Key Responsibilities: Answering & making calls from existing and new clients Proactively dealing with all queries relating to the business Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams Managing email queries A professional approach with the ability to build rapport with … each customer Demonstration extensive knowledge on all our product ranges Facilitating calls from B2B and B2C Account management Translating customer correspondence Project Management Timely escalation management (internal & external) Personal Specification The successful candidate for the customer service representative position, will have the following competences: English & Portuguese … A passion to deliver the highest quality for our clients customers Negotiation skills & conflict resolution Dispute resolution Delivers expected results, meets KPI’s Project management Sufficient mathematical knowledge, required for their particular role Monday - Friday 2pm to 10:30pm If this sounds like the role for you then contact more »

s primary role is to ensure customer satisfaction and retention. Your main responsibilities Manage large account customer activity (onboarding, operational activity monitoring, growth, capacity management, new needs, governance). Act as your customer’s trusted advisor and support their business development using OVHcloud solutions. Analyze and direct new opportunities … their infrastructure hosted at OVHcloud. Be the customer’s internal ambassador. Manage internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc. Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management). Lead crisis units during major … your buddy. The taking over of your customer portfolio. And in 1 year you will master: The majority of OVHcloud products and processes. The management of your entire customer portfolio. Cross-functional activities within the Customer Success team. Required skills You are dedicated and want to have a positive more »

Product Engineer (HW/SW)? Salary up to £60,000 (Flexible) 💷💷 Travel to customers across Europe and the US 🌍🌎 A chance to move into management 💼💼 Be the champion of technical & commercial know-how 🧙‍♂️🏆 What will you be doing as an Technical Product Engineer? People pleaser? Utilise your technical expertise … Support, Maintenance and Repair, Field Service, Service Engineering, Product Support, Technical Solutions, Integration Support, Continuous Improvement, Technical Documentation, Training and Development, On-Site Support, Escalation Management, Incident Management, Preventive Maintenance, Reliability Engineering, Field Testing, Product Improvement, System Optimization, Performance Monitoring, Regulatory Compliance, Technical Expertise, Problem-Solving, Collaboration more »

European orders and to manage country prioritisation at Europe and Country level – in line with production supply availability. This role requires Executive and Senior Management Communication skills to provide Executive Reporting on Orders, Inventory, Lead Times, Logistics. The target objective for the person in this role is to provide … pre-order information and order backlog status in support of country customer sales programmes. Order Execution and Production Supply Management: The primary goal of these activities is to maximise orders, supply and shipping to secure best results performance for country quarterly revenue.Working amongst a small operational team to facilitate … order and parts process flow from opportunity management to delivery. Escalation management for supply of parts to customer orders, interlock with planning and country sales teams to support the achievement of TGCS Europe revenues. Includes working with a cross-location team and 3rd party production supply. Workplace more »

team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction … managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk … including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure timely more »

provide a wide range of services such as Networking, Cloud & Infrastructure to both public and private sector businesses. They are currently expanding their Service Management team in Manchester to support a number of their Key Accounts. This a hybrid working model in Manchester. Responsibilities: Customer and Stakeholder Management Service Reviews Escalation Management Continual Service Improvement Required Skills/Experience: 3+ years in a Service Management role MSP & ISP experience (desirable) ITIL Best Practices Package: £55,000 - £60,000 Salary (Experience Dependent) Extensive Benefits Package Location: Manchester more »

organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential … to success in this role. Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery more »

and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both … the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst … capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and more »

customers to realize the value of cloud with Oracle Public Cloud . The candidate will: Serve as the main point of contact for internal escalation management, collaborating closely with various teams within the Oracle Ecosystem, including Technology Engineering, Product Management, Support, Cloud Operations, and Sales Operations. Proactively … and a proactive mindset. Knowledge of cloud computing, distributed computing Knowledge of IT infrastructure elements and concepts Experience in troubleshooting and diagnosing issues Project management skills Flexibility, this is a high growth area that requires agility English is a must Fluency in spoken and written German is a plus more »

Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth. Responsibilities: Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring … or additional sales. Customer Success Planning: Develop and execute tailored success plans for each customer, outlining key milestones, objectives, and strategies for achieving success. Escalation Management: Serve as the point of contact for resolving escalated customer issues, working closely with internal teams to ensure timely resolution. Continuous Improvement … meetings with key customer stakeholders Qualifications: Bachelor’s degree or equivalent experience. Proven experience in a customer-facing role, preferably in customer success, account management, or sales. Strong communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with diverse stakeholders. Excellent problem-solving and analytical more »

hospital information to make timely and appropriate clinical decisions. Our client uniquely provides a whole hospital platform that can deliver electronic observations, handover, task management and clinical assessments. Accompanying governance and escalation management integrates essential patient safety safeguards. Company culture is clinically-led, centred around patient care … e.g. at a hospital and/or at another PAS vendor). • Experience of working with a range of stakeholders within the implementation and management of a PAS. • Experience in testing a PAS, whether this is within an upgrade or an implementation of a solution. • Hold a full UK more »

teams. Identify and resolve issues that may impair the team's ability to meet strategic, financial, and/or technical goals Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. Work … and equitable practices. Help teams and organizations communicate/collaborate effectively by setting a personal example. YOUR EXPERIENCE Bachelor's Degree Experience in product management, software development or technical presales. Experience with end-to-end product delivery, launch and beyond. Experience overseeing roadmap strategy and definition. Experience with process more »

assigned project or programme Monitor, sustain and develop the level of motivation and spirit within the project or programme team Core Competencies Extensive Project Management skills and experience Successful track record of managing complex international and cross functional programmes Experience of interfacing milestone governed programmes to Waterfall and Scrum … Agile projects Management of multiple stakeholders, with a range of cultural backgrounds. Ability to manage from a distance, resources who work for other organizations. A self-starter with a determination to succeed balanced with appropriate tact and diplomacy. Excellent communications skills and established team player with well-developed influence … and relationship management skills. Will have worked within a Electronics manufacturing environment Area of Responsibility Lead and direct the delivery of Customer focused projects, ensuring high levels of customer satisfaction. Oversee all project activities across all functional areas in terms of tactical decisions, day-to-day management, planning more »

assigned project or programme Monitor, sustain and develop the level of motivation and spirit within the project or programme team Core Competencies Extensive Project Management skills and experience Successful track record of managing complex international and cross functional programmes Experience of interfacing milestone governed programmes to Waterfall and Scrum … Agile projects Management of multiple stakeholders, with a range of cultural backgrounds. Ability to manage from a distance, resources who work for other organizations. A self-starter with a determination to succeed balanced with appropriate tact and diplomacy. Excellent communications skills and established team player with well-developed influence … and relationship management skills. Will have worked within a Eelctronics manufacturing enviroment Area of Responsibility Lead and direct the delivery of Customer focused projects, ensuring high levels of customer satisfaction. Oversee all project activities across all functional areas in terms of tactical decisions, day-to-day management, planning more »

prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a … team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of … cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor more »

The Level 3 Helpdesk Technician is a senior technical support specialist responsible for providing advanced troubleshooting, problem resolution, and escalation support for complex IT issues. This position requires in-depth technical expertise, strong analytical skills, and the ability to lead and mentor junior members of the helpdesk team. Key … Responsibilities: Advanced Technical Support: Serve as the highest level of escalation for technical issues unresolved by Level 1 and Level 2 helpdesk technicians. Conduct in-depth analysis and diagnosis of complex IT problems related to systems, networks, applications, and infrastructure. Develop and implement effective solutions, workarounds, or patches to … resolve technical issues promptly and minimize downtime. Escalation Management: Coordinate and manage escalated tickets, ensuring timely resolution and effective communication with stakeholders. Act as a liaison between the helpdesk team and other IT support groups (internal or external), including system administrators, network engineers, and software developers. Provide guidance more »

European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software. The responsibilities will include, but are not limited to, the following: Conduct on-site system installations. more »

the automation sector. As a Maintenance Engineering Supervisor you will lead the engineering team. With a focus on H&S, KPI’s and performance management, this position is a key role for the success of this global automation business. Key responsibilities; People management. Performance reviews, development and coaching of … dealing with employee relations issues, and employee welfare and wellbeing. H&S Management. Enable the creation and implementation of standard ways of working. Effective escalation management. Engineering Planning. Attend daily meetings & liaise with operations to ensure workload is prioritised correctly. Organise improvements, repairs and modifications. Project/Installation work. … Compliance audits. Parts management. Deputise for Site Manager in periods of absence. Experience Required; Strong people management skills. A recognised engineering qualification, ideally HNC or above. Hold an IOSH or similar H&S related certificate & adhere to all company/customer legislative and H&S procedures Recognised apprenticeship in more »