1 to 25 of 47 Escalation Management Jobs in the UK

spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Escalation Management and Prevention (EMP) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the … customers and sellers and maintaining the integrity of Amazon's catalog and product listings ecosystem. As a Risk Manager II (RM II) on the Escalation Management and Prevention (EMP) team, you will be a global subject matter expert in handling abuse-related escalations, including high-severity and Public … improving decision accuracy across your assigned vectors. Additionally, you will manage and deliver training programs for new team members and contribute to regional risk management initiatives to enhance customer and seller experiences. You will also coordinate key global events, ensuring alignment with policies and procedures, making your role crucial More ❯

can apply for a job. Sector: Distribution and Warehouse, Technology Role: Manager Contract Type: Permanent Hours: Full Time DESCRIPTION Interested in leveraging your program management, digital advertising and relationship management skills to help develop and grow new advertising programs? Amazon is seeking an experienced Solutions Manager with a … that help customers discover, research, and buy from leading brands and categories across Amazon. You will be working cross-functionally with Advertising Sales, Product Management, Engineering, and Design/Web Development in addition to multiple Amazon and Amazon owned & operated teams. In this capacity, you will own the program … their value to customers. Own program operations, including workflow and training documentation and coordination with account teams. Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. Present More ❯

you a Technical Project Manager looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have project management and technology support experience, with a strong sense of customer service and to implement technology solution within project timeline and to the satisfaction of … requirements. To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally. To own and validate the AGS … handover of the implementation to market teams. To own and Implement the AGS support workflow with L1/L2/L3 teams for process management, escalation management, ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are More ❯

you a Technical Project Manager looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have project management and technology support experience, with a strong sense of customer service and to implement technology solution within project timeline and to the satisfaction of … requirements. To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally. To own and validate the AGS … handover of the implementation to market teams. To own and Implement the AGS support workflow with L1/L2/L3 teams for process management, escalation management, ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are More ❯

and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This is a program management role responsible for … executing the management of the WW WHS programs (standards, procedures, best practices) development, training, and continuous improvement projects. The role involves hands-on work in the areas of understanding stakeholder needs and expectations, WHS regulatory research, global stakeholder engagement, data analytics, and document technical writing. The candidate must be … be an effective communicator and send clear, concise, and consistent messages, both verbally and in writing. Key job responsibilities Program/Process Improvement, Project Management: Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated More ❯

Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the … and relationships required to deliver service availability. Create a high performing, service-led organisation. Ensure and manage service providers in adherence to the incident management service outlined in the contract and relevant Service Operations Manuals (SOM's). Manage Supplier led Emergency Site Restoration, Dead Sites process and Incident … are recorded accurately in terms of event durations and impacts. Manage cases where mediation is required to ensure correct ownership of tickets. Be an escalation point for jeopardy management where a resolving agency wrest within MBNL. What we are looking for: Technical understanding of Mobile Telecommunications networks and More ❯

IT Network Practice Head - Infrastructure Management - London/Amsterdam/Helsinki/Zurich Industry Principal - Infrastructure Management Company ITL UK Requisition ID 131085BR Position Title: Network Practice Head - Europe Location: London, Zurich, Stockholm, Helsinki, Amsterdam Job Description Candidate with extensive experience in Network Practice - IT infrastructure domain with … network solutions covering all aspects of network technologies and security. Integration: Collaborating with alliances and teams for seamless migration frameworks aligned with Infosys Polycloud Management solutions. Solutions: Presenting and defending solutions with compelling value propositions. Team Management: Leading the Network solutions team for transformation and managed services. Emerging … Ecosystem: Enhancing visibility and awareness within CIS and the wider ecosystem. Alliance & Analyst Relations: Building strong relationships with partners and research organizations. Technical Support & Escalation Management: Providing technical support for projects and operations. Secondary Skills Deep understanding of enterprise solutions, network technologies, and M&A activities. Practice management More ❯

Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will: •Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing … client accounts. •Proactively manage service performance, SLAs, and KPIs. •Lead service reviews and regular check-ins with clients. •Act as the first point of escalation for service-related issues. •Ensure timely resolution of incidents, problems, and change requests. Account Management: •Build deep, trusted relationships with client stakeholders at … Identify risks to retention or growth early and develop mitigation strategies. About You •3–6+ years experience in service delivery, client success, technical account management, or similar roles within technology or consultancy. •Strong background in SaaS, cloud, infrastructure, or enterprise software services. •Exceptional client relationship management skills. •Ability More ❯

primary owner of all Customer Success & Support activities across EMEA, representing the region on Fortinet's global CS&S senior leadership team. Customer Engagement & Escalation Management : Act as an executive escalation point and a trusted leader in high-stakes customer interactions, ensuring rapid resolution and high customer … satisfaction. Financial Management : Drive revenue and manage the full budgeting cycle, including P&L management, staffing, and resource allocation, to meet quarterly and annual targets. Operational Excellence : Oversee the execution of best practices in tools, automation, workflows, and processes to enhance delivery standards and improve efficiency. Service Innovation … growth in customer satisfaction, service retention, and revenue expansion. Advanced Support Sponsorship : As the global sponsor for the Advanced Support function, guide services product management to develop and expand service offerings, driving strategic alignment with Fortinet's broader services portfolio. Qualifications: Technical Expertise : Proven experience in Technical Support (TAC More ❯

timelines, aligned with creative, technical, legal teams, testing teams, etc. Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success. Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers … creative teams and management to deliver unique solutions for our strategic advertising partners. Manage ad hoc requests for new advertising concepts that can be delivered rapidly in a quickly and thoroughly manner. Manage client meetings to assess goals, objectives and requests in terms of advertising solutions to drive forward … required solutions. Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit. Develop overall solution plans that meet operational requirements, project manage the execution of custom advertising solutions and ensure that stakeholders have More ❯

and Marketing teams Skills requirements 7+ years experience in Enterprise SaaS Customer Success or related field with a proven track record of customer relationship management Proven track record of commercial ownership and very experienced in working strategically to achieve customer retention and revenue growth over time Very experienced working … adjust priorities on-the-fly. Very strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness (i.e. escalation management) Very strong written and verbal communication skills and in person and virtual presentation skills. C-level experience essential Willing team player and … demonstrates team leadership skills Experience delivering product training and/or product demonstrations essential Very strong time management and project management skills Evidence of an understanding of API integrations, front end web technologies (Javascript/CSS) and customer ecosystems highly valued Evidence of understanding of Customer Experience (CX More ❯

organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential … to success in this role. Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery More ❯

organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential … to success in this role. Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery More ❯

experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values inclusiveness, collaboration, and integrity, and our management strives to create a work environment that encourages our colleagues to achieve their full potential. Position Summary: We are seeking an exceptional leader with … a keen focus on enhancing the overall customer experience across a broad range of clients to ensure the swift and effective management of client workflows. The ideal candidate will excel in leading a dynamic, multilingual, and diverse organizations, providing clear direction and strategy to the regional Client Support team … internal processes are well-defined and operational with minimal disruption, leveraging technology to drive productivity and efficiency. Collaboration: Partner with internal functions, including Service Management, Technology, Integration, Sales, and Product teams, to ensure the highest level of service for our customers. Product Development: Drive product enhancements by maintaining an More ❯

SASE business, in this role you will lead a team of high performance Customer Success Engineers, distributed across EMEA and LATAM. Your Impact Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations Develop strong relationships with our sales team, customers, partners and internal teams (TAC … Product Management, Engineering) Build and lead a team of Customer Success Engineers Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their … goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 1+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the More ❯

SASE business, in this role you will lead a team of high performance Customer Success Engineers, distributed across EMEA and LATAM. Your Impact Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations Develop strong relationships with our sales team, customers, partners and internal teams (TAC … Product Management, Engineering) Build and lead a team of Customer Success Engineers Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their … goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 1+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the More ❯

internal cross-functional and remote project teams. Key Job Responsibilities This role is inherently cross-functional-this leader will work closely with engineering, project management, design, operations, finance, legal, business development, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our … to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. As a Sr TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them … high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role. Minimum Qualifications 8+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience. 8+ years of technical program management working directly More ❯

Computer Engineering is a plus). 8+ years of experience in an Enterprise Customer Support Organization, with a minimum 5 years of direct personnel management experience. Experience with process improvement methodologies/frameworks such as ITIL, Six Sigma. Excellent English communication and presentation skills (both verbal and written). … Directory, Kerberos, LDAP and directory technologies (highly desirable). Strong technical aptitude and know-how of Single Sign-On, SAML, Nix systems, Mobile Device Management (MDM) concepts. Prior experience of Delinea products is a huge plus. Ability to travel on occasion. What We'd Love to See: Quick learner … paced environment and understand complex issues. Excellent analytical, problem solving skills and ability to independently manage projects. Track record in providing outstanding and unparalleled escalation management services. Be proactive with a positive attitude. Demonstrate a strong work ethic with a willingness to do what it takes to get More ❯

misses to the Head of Customer Service. Your role will involve conducting regular one-on-ones with team members, focusing on career development, performance management, and training. You'll ensure all team members are aligned with the targets, adhere to attendance and behavioural standards, and receive the necessary coaching … tools. A proactive approach to managing workloads to ensure team KPIs are met is crucial to success in this role. Essential: Leadership and team management - Ability to motivate, guide, and manage a team of up to 10 FTEs, including conducting performance reviews, coaching, and fostering a positive team culture. … Strong communication skills - Proficiency in both written and verbal communication to effectively relay information, provide feedback, and escalate issues as needed. Problem-solving and escalation management - Skilled in handling customer complaints, resolving issues efficiently, and providing support for team members with complex queries. Time management and organization More ❯

Job ID: Amazon Asia-Pacific Holdings Private Limited APAC Fresh Instock Management team is seeking a detail-oriented specialist, focusing on catalogue operational execution and defect resolution within Amazon Fresh APAC catalogue operations serving for Singapore business. Key job responsibilities Defect Management: - Own and resolve catalogue defects that … to resolve catalogue issues - Coordinate with Vulcan POCs for offshore support - Participate in regular stakeholder updates and communications About the team The In-Stock Management Team are the subject matter experts for supply planning, order management, retailer support, availability, and waste. This team is responsible for developing plans … and executing on initiatives that support excellent inventory management, building an effective supply chain, and driving successful interactions with partner teams. In-Stock Managers use data to influence others and build scalable systems and processes to allow our business to grow. This team builds and operates in an ambiguous More ❯

deep end to end expertise in Anti-Money Laundering (AML) and strong experience in managing transactional monitoring and screening processes. While experience in fraud management is beneficial, the focus is primarily on AML and monitoring. This position plays a critical role in the strategic development, day-to-day oversight … and escalation management of financial crime activities, ensuring compliance with relevant regulations and industry best practices. Other responsibilities include: Oversee effective operations of the Transaction Monitoring Team, AML & Complex Investigations Teams, and KYC Financial Crime Team. Provide leadership, direction, and mentorship to team leads ensuring performance objectives are … guidance on the enhancement of AML processes, frameworks, and investigative standards. Oversee the bank's transactional monitoring processes, ensuring timely and effective identification and escalation of suspicious activity. Provide oversight and strategic direction for the investigation of suspicious activity reports (SARs) and related case management. Collaborate with other departments More ❯

and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery. Responsibilities: Client Management: Regularly schedule and conduct meetings with clients to discuss their needs, challenges, and opportunities. … Establish and maintain an escalation procedure to address and resolve any issues promptly. Client Success Plans (CSPs): Develop and maintain detailed Client Success Plans for each client, outlining their goals, success metrics, and action items. Collaborate with clients to define success and elevate planning conversations to drive real business … solutions. Strategic Planning: Develop and implement strategies to drive client success and service excellence. Collaborate with internal stakeholders to align client management strategies with overall business objectives. Operational Efficiency: Drive client-specific root cause and remediation for clients with the service delivery manager. Support and drive self-service channel More ❯

and otherwise building great technology solutions that can scale to Amazon's size and global marketplaces. The right candidate will possess a strong program management background, will have demonstrated experience leading medium to large projects across multiple teams, and will have a well-rounded technical background in current web … strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them … essential to success in this role. Minimum Requirements: 7+ years of working directly with engineering teams experience 5+ years of technical product or program management experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs More ❯

in B2B sales generation working with businesses in the UK. We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to … Measure performance, articulate root-cause analysis, and link to specific improvement areas. Relay market needs and requirements back to internal Amazon teams including Product Management and Technical. Track your progress and manage through obstacles to achieve your objectives. Analyse the current purchasing processes and evaluate opportunities for solutions to … service capabilities. Seek opportunities to expand business relationship across other Amazon entities to drive value for customer. Assess program risks, anticipate challenges, and provide escalation management when necessary. Meet or exceed targets for customer and/or feature spend adoption. Identify prioritisation and trade-offs for meeting adoption More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯