12 of 12 Escalation Management Jobs in the UK

Service Delivery and Performance Manager An excellent opportunity for an experienced operational leader to oversee service delivery, performance management, and quality assurance across multiple funded programmes within a domestic energy advice service. If youve also worked in the following roles, wed also like to hear from you: Operations Manager … continuous improvement. The Service Delivery and Performance Manager will play a key role in performance reporting, quality assurance, and stakeholder engagement, acting as an escalation point and ensuring strong outcomes for service users and funders alike. APPLY TODAY Ready to make your next career move? Apply ...

documented Accountable for Paragon’s network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

service standards and driving continuous improvement. Key Responsibilities Day-to-day leadership of a managed service and engineering team Ownership of incident, problem, and escalation management Engagement with key customer stakeholders and third-party suppliers Management of SLAs, KPIs, and customer satisfaction reporting Coordination and oversight … releases across test, reference, and production environments Driving service improvement, configuration management, and asset management Supporting commercial activities and identifying opportunities for service growth Essential Skills & Experience Demonstrable experience delivering managed services within the public sector Strong stakeholder engagement and relationship management skills Solid understanding of ITSM ...

desk operation, based onsite in Bedford with regular travel to our London office. This role is primarily operational, focused on the day-to-day management, performance and delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service … align service delivery with customer expectations and business objectives. Key Responsibilities Full ownership of daily service desk operations within an MSP environment Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line) Oversight of ticket queues, prioritisation, escalations and workload distribution Management of incident ...

across applications, infrastructure, and data integrations, including quality gates and compliance standards. Lead and mentor client-side test teams, providing clear direction, oversight, and escalation management across projects and releases. Oversee all testing activities including planning, execution, defect management, reporting, test environments, and test data preparation. Drive … stakeholders to align testing approaches and provide clear progress and risk reporting. Skills you'll bring: At least 3 years in a Test Management position Demonstrable experience managing testing across complex IT landscapes Strong knowledge of both functional and non-functional testing Familiarity with automated testing tools and frameworks ...

Generation Firewalls (NGFW) * Troubleshooting Fortinet deployments (FortiManager, FortiGate, SASE) * Routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST) * ITIL-aligned change management and incident resolution You're someone who: * Certified on Fortinet NSE7 or FCSS SD-WAN * Strong analytical and troubleshooting skills * Excellent communication and stakeholder … management abilities * Able to multitask and remain calm under pressure * Team player with adaptability and quick learning ability * Growth mindset focused on continuous improvement * Comfortable working 24x7 rotational shifts in UK time zone The role: Take ownership of escalated incidents on Fortinet SDWAN solutions supporting multi-national customers. ...

updated skills based on new developments in the telecoms industry. The location is remote UK home based, requiring close proximity to London Docklands for escalation management onsite at potentially short notice. You will be required onsite to support project work, and some of this will involve working … installation Services, Air-conditioning, AC and DC Power, Space, Telecommunication Equipment and other parts like Cabinets, Cables, and Connectors Panels etc. Support the Network Management Centre and other NOCs onsite with troubleshooting on Voice, IP, and Transport Equipment. Act as the escalation point for the NOCs ...

settings. Network Assistance: Provide clear, step-by-step guidance for configuring IP addressing, DNS, DHCP, and wireless networks to ensure optimal performance and security. Escalation Management: Recognise complex or persistent issues requiring advanced investigation and escalate appropriately to senior engineers, network teams, or field technicians. Customer Communication: Communicate ...

service expectations, managing delivery against agreed KPIs, and supporting clients with both short-term requirements and longer-term workforce planning. Contractual performance, compliance and escalation management form a key part of the role, ensuring issues are resolved effectively and customer confidence is maintained at all times. Leadership ...

components, with emphasis on strong access controls and segmentation following modern principles like least-privilege/zero-trust. Deliver 3rd-line operational support and escalation management for critical production incidents, including deep diagnostics and root cause analysis. Establish and maintain network standards, best practices, and operational playbooks … enterprise switches/routers) and resilient network design patterns prioritising high throughput and low-latency delivery. Solid foundation in network security concepts and configuration management to enforce secure practices. Excellent communication skills with an ability to document and articulate complex designs, technical decisions and operational processes. Desirable Experience with ...

industry verticals. You will be accountable for the overall growth, profitability and client satisfaction within your Account/Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget. Responsibilities: Accountable for developing and delivering the Account … team members by acting as the single point of contact Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account Identify and manage engagement risks, flagging issues early managing to resolution Achieve quarterly targets/quotas ...

operate confidently with senior stakeholders. • Strong analytical skills, able to interpret service data and turn insight into improvement actions. • Excellent communication and stakeholder management skills. • Fluent in English, both written and verbal. • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role … relationship with assigned customers, acting as the single point of accountability for service quality, performance and continual improvement. Operating within an ITIL-aligned service management framework, you will work closely with customers and internal teams to ensure services are delivered in line with agreed SLAs, drive continual service improvement ...