1st Line IT Support Technician Apprentice
- Hiring Organisation
- BALFE'S BIKES LTD
- Location
- UNIT 2 CAMINO PARK, JAMES WATT WAY, CRAWLEY, WEST SUSSEX, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £27,352 a year
IT 1st Line Support is the initial point of contact, you will be logging and prioritising requests, resolving common hardware, software, account, network, till & printer problems, guiding users through solutions, documenting actions, escalating any issues Role Provide first-line IT support to colleagues across retail stores, offices … phone, email or remote desktop Keep users informed about progress and expected resolution times Monitor recurring issues and report potential system-wide problems Maintain IT equipment records and assist with replacements Follow data protection, cybersecurity and payment-security procedures Provide friendly, clear and patient service in a fast-paced ...