1 to 25 of 39 ITIL Certification Jobs in the South East

internal standards and external contractual commitments. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Minimum A-Levels (A-C) English & Mathematics - ESSENTIAL Batchelor’s Degree in a relevant subject - DESIRABLE Professional Qualifications ITIL Qualified - ESSENTIAL Prince2 or Hybrid Agile (or similar) accreditation - DESIRABLE Microsoft Certified: Azure Fundamentals (AZ-900) - ESSENTIAL Microsoft Certified: Microsoft 365 Fundamentals (MS-900) - ESSENTIAL Microsoft Azure Administrator Associate More ❯

systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio More ❯

of Support, Support Teams, Technical Account Managers External Clients and Account Management Teams QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Bachelor’s Degree in a relevant subject ESSENTIAL DESIRABLE Professional Qualifications ITIL Qualified Prince2 or Hybrid Agile (or similar) accreditation Microsoft Certified: Microsoft 365 Fundamentals (MS-900) ESSENTIAL DESIRABLE ESSENTIAL ESSENTIAL DESIRABLE Experience Experience in working with Clients, Vendors, and Partners More ❯

internal standards and external contractual commitments. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Minimum A-Levels (A-C) English & Mathematics - ESSENTIAL Batchelor’s Degree in a relevant subject - DESIRABLE Professional Qualifications ITIL Qualified - ESSENTIAL Prince2 or Hybrid Agile (or similar) accreditation - DESIRABLE Microsoft Certified: Microsoft 365 Fundamentals (MS-900) - ESSENTIAL Experience Experience in working with Clients, Vendors and Partners - ESSENTIAL Experience More ❯

across infrastructure, networks, cloud services, and support.* Proven ability to manage escalations and mentor team members.* Excellent organisational and planning skills.* Strong understanding of safeguarding, cybersecurity, and data protection.Desirable:* ITIL certification or equivalent experience in structured IT service management.* Knowledge of school MIS systems, Microsoft 365, and education-specific software.* Experience managing IT projects and implementing new systems. More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A More ❯

Agile methodologies and best practices. Familiarity with tools such as JIRA, Confluence, Splunk, Fiddler, Wireshark, and ServiceNow. Skills in Windows, MacOS, iOS, Linux operating systems are advantageous. Education/Certification: Bachelor’s degree or higher (or equivalent overseas qualification). Agile or ITIL certification preferred. Relevant network and/or security certifications preferred. #J-18808-Ljbffr More ❯

responsible for day to day management of the team as well as taking the lead on process improvements and delivering a range of IT projects.You'll implement and maintain ITIL processes such as incident, problem, and change management and be responsible for business partner management across all functions of the business, essentially being the conduit between these functions and … and lead the IT support team, ensuring effective incident resolution and service delivery Plan, execute, and oversee IT projects, including system upgrades, migrations, and process improvements Implement and maintain ITIL processes such as incident, problem, and change management Lead root cause analysis and implement preventive measures to reduce recurring issues Ensure IT assets and resources are effectively managed Act … with the ability to manage multiple projects simultaneously - able to demonstrate prior experience in managing end to end delivery of IT related projects using a structured methodology Expertise in ITIL frameworks, with an ITIL certification (preferred). Hands-on experience with IT support systems, ticketing tools, and remote support technologies. Strong problem-solving and decision-making skills. More ❯

server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the IT infrastructure and resources required More ❯

Comfortable working closely with software support and delivery teams. Highly organised with strong documentation and communication skills. People-oriented and confident engaging with stakeholders at all levels. Preferred Qualifications ITIL certification (or willingness to obtain). Experience with Linux environments. Prior involvement in recruitment and team development. Exposure to IT managed services or similar environments. What's on … company contribution) Flexible working options for family commitments and reporting tasks No on-call requirement 37-hour work week (coverage between 8am-6pm, Monday to Friday) Career development and certification support Reference: AMC/AJM/TTMB Postcode: RG12 1XW #anmu More ❯

AWS (nice to have), VMware (preferred), Windows Server, firewalls, physical servers and switches. Experience and understanding of information security issues and industry standards such as SSAE16 and ISO 27001 ITIL certification is considered an asset Role and Responsibilities Role and Responsibilities Create reports and analyse performance trends to identify potential improvement areas and/or performance deficiencies Provide More ❯

and ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service … when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join More ❯

Delivery Manager - Knowledge & Experience: Experience working for an MSP or similar technology background Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and root cause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non-technical audiences Creative, analytical More ❯

heart of driving a user-first culture. You'll also support demand forecasting, oversee delivery frameworks, and help demonstrate the real value of tech delivery, all while aligning with ITIL v3 best practices. Day to day As an EUX & Delivery Analyst, you will support demand forecasting and coordinate the structured delivery of small-scale initiatives, ensuring alignment with Statements … Customer Satisfaction (CSAT) measurement framework, while assisting in analysing CSAT data, trends, and sentiment to identify areas for service improvement. Support a culture of continual service improvement based on ITIL v3 principles and work with Service Owners to implement improvements based on data-driven insights. Collaborate with business units and technology teams to anticipate future demand, along with third … data-driven insights and analysis to inform technology investment decisions. This involves gathering and interpreting customer satisfaction (CSAT) data, identifying trends, and contributing to service improvement initiatives aligned with ITIL v3 best practices. About you We're looking for someone with ITIL certification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a passion More ❯

heart of driving a user-first culture. You’ll also support demand forecasting, oversee delivery frameworks, and help demonstrate the real value of tech delivery, all while aligning with ITIL v3 best practices. Day to day As an EUX & Delivery Analyst, you will support demand forecasting and coordinate the structured delivery of small-scale initiatives, ensuring alignment with Statements … Customer Satisfaction (CSAT) measurement framework, while assisting in analysing CSAT data, trends, and sentiment to identify areas for service improvement. Support a culture of continual service improvement based on ITIL v3 principles and work with Service Owners to implement improvements based on data-driven insights. Collaborate with business units and technology teams to anticipate future demand, along with third … data-driven insights and analysis to inform technology investment decisions. This involves gathering and interpreting customer satisfaction (CSAT) data, identifying trends, and contributing to service improvement initiatives aligned with ITIL v3 best practices. About you We’re looking for someone with ITIL certification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a passion More ❯

heart of driving a user-first culture. You’ll also support demand forecasting, oversee delivery frameworks, and help demonstrate the real value of tech delivery, all while aligning with ITIL v3 best practices. Day to day As an EUX & Delivery Analyst, you will support demand forecasting and coordinate the structured delivery of small-scale initiatives, ensuring alignment with Statements … Customer Satisfaction (CSAT) measurement framework, while assisting in analysing CSAT data, trends, and sentiment to identify areas for service improvement. Support a culture of continual service improvement based on ITIL v3 principles and work with Service Owners to implement improvements based on data-driven insights. Collaborate with business units and technology teams to anticipate future demand, along with third … data-driven insights and analysis to inform technology investment decisions. This involves gathering and interpreting customer satisfaction (CSAT) data, identifying trends, and contributing to service improvement initiatives aligned with ITIL v3 best practices. About you We’re looking for someone with ITIL certification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a passion More ❯

improvement initiatives and track delivery with suppliers. key skills + experience | Required: Proven experience in IT Service Delivery or IT Operations in a multi-vendor environment Strong understanding of ITIL processes (particularly Incident, Problem, Change, and Service Level Management) Background in hospitality, retail, or restaurant industry Excellent stakeholder engagement skills, especially with business-facing teams Experience working with or … managing outsourced IT service providers Strong analytical and reporting skills (e.g., service dashboards, trend analysis) ITIL certification (Foundation or above) Experience with POS systems, payment technologies, or BOH platforms (e.g. Oracle, Fourth) Familiarity with service management tools (e.g., TopDesk) Personal Attributes: Calm under pressure, with a focus on problem-solving and service recovery Pragmatic, collaborative, and delivery-focused More ❯

infrastructure, networks, cloud services, and support. Proven ability to manage escalations and mentor team members. Excellent organisational and planning skills. Strong understanding of safeguarding, cybersecurity, and data protection. Desirable: ITIL certification or equivalent experience in structured IT service management. Knowledge of school MIS systems, Microsoft 365, and education-specific software. Experience managing IT projects and implementing new systems. More ❯

Previous experience is not essential for this role, but a keen interest in IT and a willingness to learn quickly are essential. Previous customer service experience and, in particular, ITIL awareness or Foundation certification are preferred. The successful candidate will be flexible by nature, enthusiastic, and self-motivated. You should have excellent problem-solving skills, be a good … an excellent benefits package including bonus schemes, healthcare, plus much more. Our client welcomes all applications and will provide training for the right candidate if necessary. Preferred Candidate Experience: ITIL Accreditation or working towards/previous Customer Service experience Windows 7 MS Office 2010/2013 Previous 1st Line Support Experience Experience of working to SLAs both Team and More ❯

Previous experience is not essential for this role, but a keen interest in IT and a willingness to learn quickly are essential. Previous customer service experience and, in particular, ITIL awareness or Foundation certification are preferred. The successful candidate will be flexible by nature, enthusiastic, and self-motivated. You should have excellent problem-solving skills, be a good … an excellent benefits package including bonus schemes, healthcare, plus much more. Our client welcomes all applications and will provide training for the right candidate if necessary. Preferred Candidate Experience: ITIL Accreditation or working towards/previous Customer Service experience Windows 7 MS Office 2010/2013 Previous 1st Line Support Experience Experience of working to SLAs both Team and More ❯

business and Service & Operation Manager to ensure processes bring value to all business directorates and where required identify continual service improvements. About you We're looking for someone with ITIL certification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a strong grasp of enterprise platforms like ServiceNow and PowerBI. In addition to this, you More ❯

business and Service & Operation Manager to ensure processes bring value to all business directorates and where required identify continual service improvements. About you We’re looking for someone with ITIL certification (Foundation or higher, e.g. ITIL v3 or v4 certification) and a strong grasp of enterprise platforms like ServiceNow and PowerBI. In addition to this, you More ❯

Experience leading teams through technical projects Good collaborator and team player In-depth expertise in security and identity systems Qualifications Degree or relevant professional IT/security qualification Recognised certification from a security or identity vendor Knowledge Solid understanding of tools like SIEM, EDR, and threat detection methods Knowledge of vulnerability management and threat intelligence Familiarity with network security … Proven leadership in delivering high-quality technical services Other Commitment to ongoing training and development Willing to travel between sites if needed Desirable Criteria Experience managing Microsoft 365 services ITIL certification or similar Incident response training (e.g., CREST, GIAC) Knowledge of public cloud (Azure, Oracle Cloud) Experience in 24/7 operations Familiarity with AHV Hypervisor Experience working More ❯

Strong stakeholder management and communication skills. Experience in MSP or similar environments. Ability to manage customer feedback and complaints, addressing root causes. Adaptability under pressure and flexible working arrangements. ITIL certification. Strong analytical skills using Excel. Experience in customer journey mapping and process documentation. Lean Six Sigma certification (Yellow or Green Belt). Knowledge of ConnectWise and other More ❯