18 of 18 ITIL Certification Jobs in the South East

provide cover for colleagues as required. Train new colleagues in the execution of administrative, diagnostic and problem-solving activities. Knowledge & Skills ITSM/ITIL Certification at Foundation level and/or equivalent experience as support agent or administrator within a technology company serving retail customers. Good knowledge … technical users to deliver business outcomes. Showing a can-do positive attitude and actively helping to resolve issues. Education & Qualifications ITSM/ITIL Certification at Foundation level Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. ...

managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. The ideal candidate will be responsible for supporting ITIL functions within service desk teams. Key Responsibilities Act as the first point of contact, managing incoming calls, incidents, and service requests via the portal … handled effectively Maintain strong customer relationships, contribute to knowledge base improvements, and support daily service desk operations Key Skills & Experience Good understanding of ITIL processes (Incident, Problem, Change Management); ITIL certification beneficial Strong customer support and communication skills, with ability to manage stakeholders and provide clear updates ...

ability to work closely with internal stakeholders Willingness to be onsite in Bedford, with weekly travel to London (1-2 days) Desirable ITIL certification or strong ITIL-aligned working practices Experience working closely with Customer Success or Account Management teams What We Offer Salary ...

infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: Experience with Entrata Property Management Software is essential ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities ...

autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day-to-day activities. Ability to lead and motivate ...

role, you must have the following essential skills & experience: Key experience & skills • Bachelor's degree in information technology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications • Proven experience in application support, with a track record ...

O365 Support End User Device, Servers Support (Dell & HP Hardware) Endpoint Security and Patch Management Monitoring toolsets (SNMP, PRTG) Programming (Powershell, Bash, Python (bonus)) ITIL Certified is an advantage, but not required Experience in a service delivery best practice environment preferred Benefits and Culture Our culture is supportive ...

architecture and design principles Circuit monitoring and management tools Bandwidth management and optimization Network security and compliance requirements Preferred Qualifications Telecommunications or networking certifications ITIL certification Experience with major global telecom providers Multi-lingual capabilities Background in network engineering Experience with cloud connectivity solutions ...

respond to incidents and requests using workflow management tools. Knowledge and Qualifications Required: Degree or higher educational qualification, coupled with significant IT experience. ITIL certification (minimum foundation level; higher preferred). Industry-recognised technical certification in database administration. Experience Required: Extensive experience in Oracle ...

SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically * Structured, organised, and comfortable taking accountability Desirable: * ITIL certification (or equivalent practical experience) * Experience supporting ISO audits * Background within an MSP environment * Experience working alongside Customer Success or relationship management teams ...

level communication—you’re comfortable presenting insight that drives action. If you also have the following, we’re especially interested in talking to you: ITIL qualification. Data or project management background. SQL capability. Up-to-date knowledge of OSS/Network Management tools. If you’re motivated by purpose ...

Proven experience delivering end-to-end service design within complex IT environments. Strong understanding of IT service lifecycle management and ITSM frameworks, such as ITIL Certification. Experience producing Service Design Packages (SDPs) and operational service documentation. Ability to translate business, technical, and operational requirements into practical service designs. Experience ...

essential . Experience of using a computerised Helpdesk/Service Desk and Remote Control Support Tools is part of the role and knowledge of ITIL processes and Wireless technologies would be advantageous. We also manage other bespoke hospital applications for which Training will be given and good communication skills … support cost-effective technology solutions for all aspects of the trust and its customers. Person Specification IT Technical Experience Essential 2 Years Experrience Desirable ITIL Qualification - Foundation Level Customer Service Experience Essential Exposure to Helping People Active Directory Skillset Essential 2 Years experience of working with AD Disclosure ...

Specification Comptence Essential Master's Degree level or equivalent or substantial equivalent experience. o Evidence of continual professional development. Desirable IT related degree o ITIL Qualification o ISEB/ISTQB Software Testing Foundation Certificate or equivalent recognised testing qualification. Experience Essential o Significant experience in a software testing role … PRINCE 2 Project Management Methodology. o Able to contribute to project plans, manages and controls to budget and time. o A working understanding of ITIL Service Management and Methodology Processes. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order ...

manage multiple priorities effectively A full UK driving licence and willingness to attend client sites when required Desirable (Not Essential) Microsoft, CompTIA, or ITIL certifications Experience with PowerShell scripting Familiarity with RMM/PSA systems and CRM platforms Knowledge of VoIP systems (e.g., 3CX) Exposure to managed print environments … Whats on Offer Competitive salary based on experience Funded training and certification support Clear progression opportunities Birthday leave Company mobile phone Cycle to work scheme Free onsite parking Staff social events Employee recognition awards Paid volunteer time Discounted technology purchases Company pension ...

application. o Experience within information security/technology focused on networking. o Cisco switching & wireless, Cisco Security including ASA firewalls and ISE. o Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas. o Proven experience in incident management, service request management and problem solving. … deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: ITIL qualification desirable. Full clean driving license is preferable. Palo Alto experience Checkpoint experience Firewall Orchestration ...

Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives. • Ability … developing service design options and advised on time, cost, quality, and trade-offs. • Experience in designing business continuity, disaster recovery, and resilience solutions. • ITIL certified, BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration & Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent ...

Knowledge in Defence (KiD) Defence Logistics Framework (DLF) Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000) Experience working in a bid/proposal environment including understanding customer requirements and the tasks needed to demonstrate compliance, estimating costs/… complex and environments Adept at analysing complex situations, identifying problems, and proposing effective solutions Experience of working with MOD frameworks and organisation Desired skills ITIL Certifications Experience in Logistics Modelling activities Experience as a Control Account Manager (CAM) Project Management experience The Job Description and duties included within ...