15 of 15 ITIL Jobs in Wales

Licence Manager and Inventory Manager, ensuring schedules, backups, and system health checks run smoothly. Process Improvement Reviewing and enhancing configuration data management, aligning with ITIL best practices. ServiceNow Tasks Handling Service Now task (via a ticket system), updating our CMDB, maintaining the Service Catalogue, testing new features and assisting Companies ...

experience performing risk analysis within a technical environment. Desirable: Experience in a large, complex organisations Familiarity with regulatory environments Knowledge of frameworks like COBIT, ITIL, ISO, etc. Experience working with internal and external auditors and performing risk analysis using the FAIR risk analysis approach. Relevant qualifications such as CRISC, CISM ...

environment and the position is suited to someone keen to work in a dynamic & vibrant business.You'll need to have a good understanding of ITIL principles and service management frameworks. This role is suitable for individuals who are able to communicate to stakeholders within the business, and manage and motivate ...

compliance activities. Essential Skills Windows administration (Level 1/2) VMware SQL Server (Level 1) PowerShell scripting Networking (Level 1) Strong understanding of ITIL principles Desirable Hands-on experience with BMC Remedy Background working to tight SLAs To learn more, please do reach out to Tom Royston via email ...

when required A customer-focused approach and strong communication skills Desirable experience Exposure to highly regulated environments Familiarity with recognised frameworks such as COBIT, ITIL, ISO 27001, or NIST Experience working with auditors or formal assurance activities Knowledge of quantitative risk methods such as FAIR Qualifications Degree in IT, Computer ...

1000+ users globally, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practice * Logging incidents with our external 3rd party service providers * Assisting in updating the IT Support knowledge bank Logging calls into our ticket management ...

projects, including structured cabling and technology rollouts Develop and manage project plans, budgets, risks, dependencies, and reporting Apply recognised project management methodologies (PRINCE2, Agile, ITIL) Act as the primary point of contact for clients, suppliers, and internal teams Coordinate field engineers, subcontractors, and project resources Ensure compliance with health & safety ...

Administrator to take ownership of the administration, optimisation, and security of a complex Microsoft 365 environment within a highly regulated, global organisation operating to ITIL/ISO standards . This is a hands‐on, senior technical role with real influence — ideal for someone who enjoys leading initiatives, acting ...

check job execution and system health Escalating to DBA, Network and Application teams when required Producing operational reports and maintaining procedures Working within ITIL/incident management processes Experience with any scheduling or workload automation tools (Control-M, VisualCron, Autosys, TWS or similar) is useful but not essential. What matters ...

creating strong team relationships and developing our talent. Preferred: Qualifications in IT/Engineering/Business (or a related field) Relevant qualifications (e.g., ITIL,CISM/CISSP) are an advantage Fluent written and spoken English is a requirement; Nordic language(s) are an advantage If you are interested and would ...

holder to remain technically competent and the ability to lead others through new and emerging technologies. It will operate across all of the ITIL lifecycle phases, Strategy, Design, Transition, Operations and Continuous Service Improvement. As an organisation we support flexible working. You will be contracted to either the Bangor, Cardiff … communication skills with the ability to translate business requirements using analysis methods and requirements gathering. Understanding and experience of the AGILE software development and ITIL support & service frameworks. Knowledge and skills that are both broad and deep and ability to work across complex heterogeneous systems and environments. Responsibility for remaining ...

undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Main duties … material and argue cases in a clear persuasive way. Ability to continue to learn (new technologies and health care practices). Desirable In depth ITIL Service Management skills Experience Essential Extensive experience in Information and IT Service delivery and support Proven record in service delivery and 2nd line support Desirable ...

continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer … customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

ensuring service excellence, driving continuous improvement, and acting as the customer's champion internally. This is a senior, customer-facing role where relationship strength, ITIL expertise and commercial awareness are equally important. What You'll Be Doing Acting as primary point of contact for strategic customer accounts Managing contracts … leading service review meetings Coaching and mentoring less experienced SDMs What We're Looking For Minimum 5 years' experience in IT Managed Services Strong ITIL/ITSM expertise (certified preferred) Experience managing SLAs and customer contracts Demonstrable executive stakeholder engagement Major incident leadership experience Strong data-driven mindset and reporting ...