emerging technologies and recommend improvements. Person Specification 5+ years of experience in IT support or systems administration. Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are a plus Strong analytical, troubleshooting, and communication skills. Experience in the manufacturing industry and with SAP ERP is advantageous. Bachelors degree in informationtechnology, Computer Science, or related More ❯
emerging technologies and recommend improvements. Person Specification 5+ years of experience in IT support or systems administration. Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are a plus Strong analytical, troubleshooting, and communication skills. Experience in the manufacturing industry and with SAP ERP is advantageous. Bachelors degree in informationtechnology, Computer Science, or related More ❯
Science, or related field or equivalent experience • 5+ years of experience in IT support or systems administration. • Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are a plus. • Strong analytical, troubleshooting, and communication skills. • Experience in the manufacturing industry and with SAP ERP is advantageous Because of the changing nature of our business, your More ❯
field or equivalent experience. Background in IT support or systems administration. Strong analytical, troubleshooting, and communication skills. Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) would be helpful. Experience in the manufacturing industry and with SAP ERP is advantageous Technical Skills required: Operating Systems: Windows Server (2016/2019/2022), Windows 10/ More ❯
to non-technical users. Ability to prioritise and manage multiple tasks in a fast-paced environment. Problem-solving skills to identify issues and determine appropriate solutions. Good understanding of ITIL and cybersecurity principles. Ability to document issues, solutions, and procedures clearly and concisely. Honesty, reliability, trustworthiness, and a passion to make a difference. Desirable Previous experience working in the care More ❯
Works with external Suppliers and contributes towards contracts negotiation and requirements. Person Specification Qualifications Essential Educated to Degree level or equivalent demonstrable level of work experience and knowledge Desirable ITIL Intermediate Lifecycle qualification One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer). Formal project management qualifications (e.g. PRINCE … availability in critical environments Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution Desirable Understanding of ITIL service management functions and processes Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Essential Able to work as part of More ❯
Bridgend, Wales, United Kingdom Hybrid / WFH Options
Tokio Marine HCC
Provide remote, technical 1st line support, utilising your skills, knowledge, and experience, as well as consulting our extensive knowledge base and collaborating with the broader IT department. Adhere to ITIL best practice approaches for Incident, Request, and Problem management processes, aligned with agreed-upon SLAs. Collaborate closely with 2nd and 3rd line teams to enhance the 1st line fix rate. … to changing priorities and business needs. A keen eye for detail and dedication to delivering high-quality results. Capable of working both independently and collaboratively within a team environment. ITIL Foundation Certification or willingness to obtain within the first year of employment (preferred). Demonstrable technical support and desktop management expertise, including Windows 7/10, Office 2016, O365, SCCM More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Austin Fraser
ensuring operational excellence in a modern, hybrid workplace. What you’ll be doing Strategic leadership of internal IT and IT Security operations, aligning to best practice frameworks such as ITIL and COBIT 5 . Oversight of service desk operations, asset lifecycle management , and end-user support , ensuring scalable service delivery and continuous improvement. Ownership of our Microsoft 365 environment , alongside … You will need to have experience in: Proven experience in leading internal IT functions with strong focus on IT governance , risk , and compliance . Familiarity with frameworks such as ITIL , COBIT 5 , or similar, with the ability to implement scalable, process-driven operations. Hands-on experience with endpoint and identity management , infrastructure, and support — especially within Microsoft 365 , Azure AD … ensuring operational excellence in a modern, hybrid workplace. What you’ll be doing Strategic leadership of internal IT and IT Security operations, aligning to best practice frameworks such as ITIL and COBIT 5 . Oversight of service desk operations, asset lifecycle management , and end-user support , ensuring scalable service delivery and continuous improvement. Ownership of our Microsoft 365 environment , alongside More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Hays
Familiarity with Active Directory, Azure Entra ID, and hardware from Dell or Lenovo Excellent diagnostic, prioritisation, and communication skills A proactive attitude toward learning and contributing to team knowledge ITIL Foundation certification (or willingness to work toward it) Willingnes to go through NPPV2/SC clearance What you'll get in return In return you'll receive 28 days of More ❯
service availability in critical environments Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution Understanding of ITIL service management functions and processes Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Able to work as part of an More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Hays
Familiarity with Active Directory, Azure Entra ID, and hardware from Dell or Lenovo Excellent diagnostic, prioritisation, and communication skills A proactive attitude toward learning and contributing to team knowledge ITIL Foundation certification (or willingness to work toward it) Willingnes to go through NPPV2/SC clearance What you'll get in return In return you'll receive 28 days of More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
Familiarity with Active Directory, Azure Entra ID, and hardware from Dell or Lenovo Excellent diagnostic, prioritisation, and communication skills A proactive attitude toward learning and contributing to team knowledge ITIL Foundation certification (or willingness to work toward it) Willingnes to go through NPPV2/SC clearance What you'll get in return In return you'll receive 28 days of More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
DXC Practice for Microsoft
and ideally experience of platform delivery and enhancement. You Will Have Obtained The Following Certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist across a minimum of four applications ITIL Foundation Some ServiceNow development and scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS would be advantageous. Project Management and Training certification and experience would be very More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Additional Resources
affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering … O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering … O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility for SC and NPPV3 Police Vetting Must have UK residency for at More ❯
and Knowledge Essential oMasters degree in a relevant discipline (e.g., digital health, informatics, business, project management) or equivalent senior-level experience o Professional certification (e.g., MSP, PRINCE2, Agile, APM, ITIL) Desirable oPostgraduate qualification in digital strategy or change leadership Experience Essential oProven experience and expertise leading large-scale digital and/or data programme portfolios within a complex organisation oStrong … and Knowledge Essential oMasters degree in a relevant discipline (e.g., digital health, informatics, business, project management) or equivalent senior-level experience o Professional certification (e.g., MSP, PRINCE2, Agile, APM, ITIL) Desirable oPostgraduate qualification in digital strategy or change leadership Experience Essential oProven experience and expertise leading large-scale digital and/or data programme portfolios within a complex organisation oStrong More ❯
Caerphilly, Wales, United Kingdom Hybrid / WFH Options
Sadler Recruitment
Support Engineer, you will provide expert-level support, manage escalations, and lead complex technical solutions. Responsibilities Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents, problem management and root cause analysis. Managing and optimising enterprise end-user computer environments … solution implementations, migration and support. Firewalls: Sophos, Cisco, Fortinet and PF Sense. Hands-on expertise in PowerShell scripting. Back up solutions and AV technologies. Experience with device management solutions. ITIL v3/4 Foundation. UC Technologies. Database systems. Use of 3rd party patching tools. Remuneration 25 days holiday entitlement rising to 28 days after 5 plus years of service. Holiday More ❯
Bridgend, Mid Glamorgan, United Kingdom Hybrid / WFH Options
Nicoll Curtin Technology
with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools … Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude More ❯
Bridgend, Wales, United Kingdom Hybrid / WFH Options
Nicoll Curtin
with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools … Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude Apply now or contact me directly at nikola.miletic@nicollcurtin.com . More ❯
live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (InformationTechnologyInfrastructureLibrary) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered-but successfully adopted and sustained across the organisation.. As an organisation we … Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . ITSM/ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a service management function. Excellent grasp of service design phase processes. Excellent grasp of the transition-based functions especially … Change and Release Management. Understanding of related ITIL functions especially release management, Incident and problem management. Welsh language level requirements Desirable: A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh) previous Level 1 Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce More ❯
Employment Type: Permanent, Part Time, Work From Home
live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (InformationTechnologyInfrastructureLibrary) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered-but successfully adopted and sustained across the organisation.. As an organisation we … Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . ITSM/ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a service management function. Excellent grasp of service design phase processes. Excellent grasp of the transition-based functions especially … Change and Release Management. Understanding of related ITIL functions especially release management, Incident and problem management. Welsh language level requirements Desirable: A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh) previous Level 1 Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce More ❯
live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (InformationTechnologyInfrastructureLibrary) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered-but successfully adopted and sustained across the organisation.. As an organisation we … Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . ITSM/ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a service management function. Excellent grasp of service design phase processes. Excellent grasp of the transition-based functions especially … Change and Release Management. Understanding of related ITIL functions especially release management, Incident and problem management. Welsh language level requirements Desirable: A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh) previous Level 1 Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Cognibox
Providing 2nd line technical support to 800+ users, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket More ❯
departments and vendors to manage service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITIL Foundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven experience delivering complex digital solutions and influencing More ❯
Merthyr Tydfil, Mid Glamorgan, Wales, United Kingdom
Yolk Recruitment
departments and vendors to manage service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITIL Foundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven experience delivering complex digital solutions and influencing More ❯