22 of 22 ITIL Jobs in Wales

technologies. Possess a clear understanding of IT Service Delivery and the timescales surrounding the resolution of raised issues. Desirable Microsoft Certified Desktop Support Technician. ITIL V4 Foundation. CompTIA A+. Knowledge of the use of information systems within the NHS. Knowledge of IT Systems such as SCCM and Antivirus solutions. Knowledge More ❯

work effectively with cross-functional teams. Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation More ❯

work effectively with cross-functional teams. Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation More ❯

work effectively with cross-functional teams. Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation More ❯

services. Engage in continuous improvement activities by working collaboratively within and outside of the team. Mentoring and leading less experienced members of the team. ITIL 4 Foundation (training can be provided). Technical Experience (Please refer to these in your personal statement) This role requires experience in Unix/Linux More ❯

and AVD. Virtualization (VMware) implementation and administration experience. Knowledge of mainstream Storage, Backup/Replication, and DR Technologies. Experience Solution architecture: 5 years (preferred) ITIL: 1 year (preferred) Cybersecurity: 1 year (preferred) JBRP1_UKTJ More ❯

and AVD. Virtualization (VMware) implementation and administration experience. Knowledge of mainstream Storage, Backup/Replication, and DR Technologies. Experience Solution architecture: 5 years (preferred) ITIL: 1 year (preferred) Cybersecurity: 1 year (preferred) JBRP1_UKTJ More ❯

of Cisco Meraki technologies (firewalls, switches, and wireless) You will have strong troubleshooting skills You will be familiar with IT service management frameworks like ITIL or ISO-27001 You will have solid knowledge of Office 365, Azure, Entra ID, SharePoint, and Teams This is a great opportunity for someone who More ❯

Meraki , general networking Mimecast , backups (Veeam/Acronis/Barracuda) ERP support (any major system e.g. IFS, SAP, Dynamics) Security-aware mindset (ISO 27001, ITIL frameworks, MFA, patching, etc.) Why Take This Role Real ownership not stuck in red tape or tiered service desks Get things done decisions are quick More ❯

Meraki , general networking Mimecast , backups (Veeam/Acronis/Barracuda) ERP support (any major system — e.g. IFS, SAP, Dynamics) Security-aware mindset (ISO 27001, ITIL frameworks, MFA, patching, etc.) Why Take This Role Real ownership — not stuck in red tape or tiered service desks Get things done — decisions are quick More ❯

Kanban, Lean, SCRUM. Experience documenting requirements in User Story format. Experience documenting Acceptance Criteria. Hold relevant IT Change Management certification/s, such as ITIL, APMG Change Management Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience More ❯

operates efficiently, providing outstanding support to all staff members across multiple offices in the UK Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across More ❯

customer management. Excellent problem-solving, flexibility, teamwork, and communication skills. Degree-level education. Prince 2 Practitioner or equivalent project management qualification (highly desirable). ITIL experience/qualification (desirable). Benefits: Hybrid working 25 days holiday + bank holidays 10% employer pension contribution Annual Salary reviews Dedicated learning and development More ❯

Management, ideally with hands on experience of using those skills to successfully lead a product team to build digital products and features. Familiarity with ITIL 4 and related frameworks. Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences, including senior leaders, Product Managers, and More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. … and the ability to manage high-pressure escalations. Strong communication skills with the ability to work effectively with clients and internal teams. Familiarity with ITIL framework and experience in a structured support environment. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune Configuration … energy in the best interests of the Company Education/Qualifications/Specific training Minimum A-C GCSE or equivalent in Maths and English. ITIL v3/4 Foundation. THE CENTERPRISE GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER More ❯

Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework and structured support environments. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel. Experience with virtualisation … Sophos, Defender). Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault). Desirable Experience Experience with device management solutions (SCCM, Jamf). ITIL v3/4 Foundation certification. Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server). Minimum of 5 years in an MSP More ❯

Excellent problem-solving skills and ability to manage high-pressure escalations. Strong communication skills for effective client and internal team interactions. Familiarity with the ITIL framework and structured support environments. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, and Sentinel. Experience with virtualisation … Sophos, Defender). Exposure to backup technologies (Veeam, Carbonite, SaaS Protect, E-Vault). Desirable Experience Experience with device management solutions (SCCM, Jamf). ITIL v3/4 Foundation certification. Experience with UC Technologies (IP voice, Collaboration Database systems: Microsoft SQL Server). Minimum of 5 years in an MSP More ❯

Senior NOC (Network Operations Centre) Engineer Cardiff (central)-Hybrid working available Excellent salary + On Call/overtime + Hybrid Working + Salary Progression + Training + 33 Days Holiday + Company Benefits 37.5 Hours Mon-Fri. Flex on start More ❯

Senior NOC (Network Operations Centre) Engineer Cardiff (central)-Hybrid working available Excellent salary + On Call/overtime + Hybrid Working + Salary Progression + Training + 33 Days Holiday + Company Benefits 37.5 Hours Mon-Fri. Flex on start More ❯

Senior NOC (Network Operations Centre) Engineer Cardiff (central)-Hybrid working available Excellent salary + On Call/overtime + Hybrid Working + Salary Progression + Training + 33 Days Holiday + Company Benefits 37.5 Hours Mon-Fri. Flex on start More ❯