24 of 24 ITIL Jobs in Wales

Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management , as well as Higher Education experience. Relevant Microsoft, ITIL or Azure certifications are also advantageous. Why Academia? At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit ...

Endpoint, Patch My PC, SCEPman, application virtualisation, Azure Virtual Desktop/DaaS or mobile device management , as well as Higher Education experience. Relevant Microsoft, ITIL or Azure certifications are also advantageous. Why Academia? At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit ...

coaching colleagues and contributing to continual service improvement. Qualifications: Relevant practical experience is more important than a specific qualification. However, and understanding of ITIL processes and some industry standard qualifications such as Microsoft, CompTIA or similar would be advantageous. Personal Attributes: Calm, accountable and service‐focused, with clear written ...

technical risk. Experience providing technical leadership, coaching or mentoring other engineers. Desirable criteria Power Pages. Microsoft Copilot Studio. Stakeholder requirement gathering and solution design. ITIL 4 Foundation/Microsoft Power Platform Developer/PL-400 certification. Benefits Alongside your salary of £48,400 plus any allowance ...

monitor costs, billing and service margins. Experience with cellular or satellite communication services, recurring revenue service models or structured service management methodologies such as ITIL would be advantageous. Most importantly, you're proactive, self-motivated and confident coordinating with multiple stakeholders. You'll work closely with our Technical Engineers, Sales ...

What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents ...

tools such as PowerShell. You will help ensure services are securely configured, well documented, effectively monitored and managed in line with organisational standards and ITIL service management practices. You will also manage third-party support and supplier activity in relevant areas, ensuring services meet contractual obligations, regulatory requirements ...

Leading national IT and data infrastructure projects, including structured cabling (Cat6/Cat6A) and technology rollouts Applying governance frameworks such as PRINCE2, Agile and ITIL Building and maintaining detailed plans, trackers and reporting dashboards Managing risks, dependencies, budgets and mitigation plans across multiple concurrent projects Acting as the primary point ...

looking for someone who has sound practical knowledge on the use and application of risk assessment methodologies in systems and software development (including Agile, ITIL and V-model processes) and combining them for optimal solutions. If your career has given you the opportunity to contribute to technical reports, advise clients ...

disruption Ability to remain calm, pragmatic, and decisive under pressure Empathy for end users and a passion for improving how services are experienced Desirable ITIL Foundation (v3 or v4) Experience with DEX tooling or concepts Exposure to public sector or regulated environments Apply Today If you are working ...

Cat6/Cat6A installations, containment, testing and quality assurance . It would be great if you also have: PRINCE2 Foundation or Practitioner , or equivalent. ITIL Foundation , or an equivalent service-management qualification. SALARY & BENEFITS: Starting salary of £32,000 with lots of scope to progress and grow within the division. ...

roadmaps and aligning them with project bids to support organisational needs Influencing internal DDaT programmes and long-term planning The role operates within the ITIL framework , ensuring adherence to best practice, NRW governance, including the Digital Design Authority (DDA) & the Independent Project Assurance Group IPAG) and continuous improvement. Strong communication ...

project reporting as appropriate You can read a full job description here . You’ll need to have: Degree level education or equivalent - mandatory. ITIL experience/qualification (desirable - helpful for interaction with IT Operations and Acceptance into Service). Relevant practitioner level qualification required. Preferred qualifications to include ...

applications, including Excel, PowerPoint, Teams and SharePoint Prioritise in a fast-paced environment Desirable Experience within a PMO or IT delivery function Knowledge of ITIL practices and service management processes Experience using project management tools such as Jira, Azure DevOps, Monday. com, Smartsheet, Microsoft Project or COEDM3 Professional certifications such … PRINCE2 Foundation/Practitioner Agile Foundation or Scrum certification PMQ, PMP, or equivalent ITIL Foundation Key Competencies Project Coordination Stakeholder Management Governance & Compliance Planning & Organisation Communication & Influencing Risk & Issue Management Continuous Improvement Collaboration & Teamwork Problem Solving Attention to Detail Work pattern: Hybrid Benefits we offer: 25 days annual leave ...

Limited in Cardiff is seeking an IT Service Delivery Lead to head the Service Desk and Service Improvement teams, ensuring IT services align with ITIL practices and meet SLAs. You will own incident, problem, change and knowledge management, coach staff, manage suppliers, and work with developers to embed service transition ...

Embed a customer-first culture and consistently high standards of ticket and call handling. What we are looking for? Essential Strong operational knowledge of ITIL practices, particularly Incident, Request, Problem, Change and Major Incident Management. Excellent people leadership, coaching, performance management and communication skills. Strong customer and stakeholder management skills … Cyber Essentials Plus and GDPR. Ability to work effectively in a fast-paced, multi-customer managed services environment. Full UK driving licence. Desirable ITIL Foundation or higher certification. Experience within a Managed Service Provider or other multi-customer service environment. Experience managing both 1st Line and 2nd Line support teams ...

also involves analysing technology trends and vendor roadmaps, aligning these with organisational priorities, and influencing DDaT programmes and long-term planning. Operating within the ITIL framework, you will ensure compliance with NRW governance processes, including the Digital Design Authority (DDA) and Independent Project Assurance Group (IPAG), while promoting continuous improvement … communication and problem-solving skills, with the ability to translate complex technical information into clear business outcomes. Knowledge and practical application of Agile and ITIL principles, together with experience of governance, risk and continual improvement practices. Experience of leading and mentoring specialist staff through professional or matrix management structures ...

ability to juggle multiple workstreams and priorities Clear, confident communication with customers, engineers and senior stakeholders Nice to have PRINCE2 Foundation or Practitioner ITIL Foundation Experience of rollouts in retail or other multi-site operational environments Interested? Apply now and I'll be in touch shortly after. --- Fusion People ...

/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments. Key Responsibilities Own the SAP AMS operating model …/support services. Proven experience owning at least one end-to-end SAP S/4HANA AMS/support engagement. Strong knowledge of ITIL-aligned Incident, Problem, Change, and Release Management. Experience managing SLA/KPI performance and service governance. Proven experience leading large SAP support teams and transition activities. ...

responsible for leading the Service Improvement and Service Desk teams to ensure that applications, infrastructure and IT services are managed in line with ITIL best practice and supported within agreed SLAs. Essential Experience: Relevant IT or computer science degree. ITIL Foundation Qualification. Experience of working in Service Desk or Service … work completed and improvements made. Ensure that Service Improvement and Transition processes align to and can be benchmarked against relevant best practice standards (e.g. ITIL). Ensure work includes appropriate quality controls mechanisms (e.g. reliability patterns, health-checks and relevant monitoring). Provide release management and technical support for core ...

service performance and analysing SLA/contract performance Leading regular customer service reviews and producing performance reports Identifying opportunities for continual service improvement Supporting ITIL-based service management initiatives Managing communication around major incidents and supporting recovery activities Supporting contract renewals and commercial discussions with suppliers Managing supplier relationships … Service Delivery Experience creating, negotiating and managing SLAs Strong customer governance and service review experience Experience managing suppliers and third-party relationships Knowledge of ITIL principles and service management practices Experience of project management methodologies Good commercial awareness, including service costing and contract discussions A good understanding of hardware, software ...

opportunities for improvement. Support regular service review meetings with customers, presenting performance metrics, service reports and improvement plans. Contribute to service initiatives using ITIL best practices to enhance service quality. Coordinate major incident communication and oversee service recovery activities. Support contract renewals and commercial discussions. Coordinate and provide appropriate communication … relevant IT Managed Services or IT Service Delivery experience Demonstrate experience in creating, negotiating and maintaining SLAs. Project management mythology knowledge Show understanding of ITIL service management principles Communication and stakeholder relationship skills Experience managing service reviews, customer governance meetings and continual service improvement programmes. Knowledge of supplier management processes. ...

successful in this role You'll bring substantial IT service delivery leadership experience, with strong knowledge of Major Incident Management, Problem Management and ITIL-aligned environments. You should be comfortable combining people leadership with client engagement, operational governance and commercial responsibility, while demonstrating the curiosity to challenge established approaches … succeed. • Strong experience in IT Service Delivery Management within complex enterprise or managed-service environments, with solid knowledge of Major Incident and Problem Management, ITIL principles, operational governance and continual service improvement practices. • Excellent client and stakeholder management skills, with the credibility to influence senior stakeholders. • Strong supplier and partner ...

security positions. Knowledge across relevant information security and privacy management frameworks and legislation, such as NIST, the NIS Regulations 2018, ISO/IEC 27001, ITIL, COBIT, Data Protection Act 2018 (GDPR). Proven experience of working with strategic vendors and partners to deliver high impact and fit-for-purpose results. … Lead Criteria) Knowledge across relevant information security and privacy management frameworks and legislation, such as NIST, the NIS Regulations 2018, ISO/IEC 27001, ITIL, COBIT, Data Protection Act 2018 (GDPR). Proven experience of working with strategic vendors and partners to deliver high impact and fit-for-purpose results. ...