25 of 25 ITIL Jobs in Wales

confidence to support technical discussions without needing to be the deepest technical expert in the room. Familiarity with service management frameworks and tools, including ITIL, PSA, RMM, CRM and documentation platforms, with the ability to use data and process insight to improve service performance. A customer-focused, organised and results ...

Supporting application releases and carrying out post-deployment checks This role offers excellent scope for career progression, with the opportunity to learn application support, ITIL processes and testing as part of a highly successful and growing team. The successful candidate should be able to demonstrate the following: You should either ...

regulated environments and Financial Services compliance requirements. Experience with digital transformation, cloud services, infrastructure, service management, or operational outsourcing solutions. APMP, Prince2, Agile, ITIL, or equivalent professional certifications. Experience presenting to senior stakeholders and C-suite executives. What Success Looks Like Increased bid win rates across strategic Financial Services opportunities. ...

Microsoft 365 backup solutions. Experience with n8n or similar workflow automation platforms. Knowledge of Infrastructure as Code concepts and tooling. Experience working in an ITIL-aligned operational environment. Experience within an MSP or managed services organisation. Experience contributing to platform or service development. Experience supporting customer onboarding and service transition. ...

Microsoft Windows Server, SQL, IIS Practical experience in log analysis Working experience in large-scale client upgrades/refresh programme Good knowledge in ITIL service Delivery and Service Support Good problem solving skills Knowledge/experience of working with virtual environments(VMware/Hyper-V) Knowledge/experience of working ...

Project implementation expertise Degree level education or equivalent is essential Hold a Prince2 Practitioner, Managing Successful Programmes (MSP), PMP or equivalent Project management qualification ITIL experience/qualification would be an advantage Excellent senior stakeholder management, supplier management and communication skills This position offers excellent scope for career progression plus ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

education or equivalent Experience within cyber security, cyber resilience, utilities or Critical National Infrastructure would make you particularly well suited to the role, while ITIL experience would also be beneficial. Why consider it? This isn't a role where you'll simply maintain project plans and produce status reports. ...

Previous experience within the utilities sector is desirable Qualifications Degree-level education or equivalent PRINCE2 or PMP qualification Relevant practitioner-level project management qualification ITIL experience/qualification would be advantageous Knowledge of Critical National Infrastructure (CNI) regulations would be highly desirable Experience within a Cyber Resilience setting would ...

ServiceNow System Certified System Administrator (or equivalent)Experience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL and COBIT frameworks.Knowledge of IT security standards including ISO27001 would be an advantageConnect to your business - Enabling FunctionsCollaboration is central to everything ...

data lineage, data mapping, and transformation design.Experience working with CI/CD pipelines, automated testing, and release management for MuleSoft.Understanding of Service Management/ITIL principles and production support models.Experience mentoring developers and raising capability within delivery teams.Exposure to large, complex, or regulated enterprise environments.Connect to your business - Enabling FunctionsCollaboration ...

Windows Server administration experience • Exposure to containerisation technologies would be beneficial • Experience working within structured IT service environments Desirable certifications • CCNP/CCIE • JNCIP • ITIL certification or framework exposure This is an excellent opportunity for a senior infrastructure specialist looking to join a stable organisation where they can make ...

Windows Server administration experience • Exposure to containerisation technologies would be beneficial • Experience working within structured IT service environments Desirable certifications • CCNP/CCIE • JNCIP • ITIL certification or framework exposure This is an excellent opportunity for a senior infrastructure specialist looking to join a stable organisation where they can make ...

tracking to plan. Manage multiple requirements and stakeholders concurrently, influencing key decision-making processes. Required Skills & Qualifications: Degree level education or equivalent is mandatory. ITIL experience or qualification is desirable, aiding interaction with IT Operations and Acceptance into Service. Must hold a relevant practitioner level qualification, with PMP or PRINCE2 ...

Azure DevOps, GitHub and Ansible. Experience working with diverse internal teams to improve service supportability, resilience and operational standards. Experience of working in an ITIL environment. Qualifications Ideally the candidate should have the following, or equivalent: Minimum A level standard education or equivalent; Accreditation in relevant technologies – preferred; and ITIL ...

Azure DevOps, GitHub and Ansible. Experience working with diverse internal teams to improve service supportability, resilience and operational standards. Experience of working in an ITIL environment. Qualifications Ideally the candidate should have the following, or equivalent: Minimum A level standard education or equivalent; Accreditation in relevant technologies – preferred; and ITIL ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

resource as directed. Support and assist the IT Technical Services Specialists by undertaking routine server maintenance and housekeeping tasks when required. Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management. Applying operating procedures for all systems … least one or more of the following: Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA). ITIL Foundation Certificate. Evidence of continuing professional development. Desirable ITIL Practitioner qualification. Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE) or Citrix Certified Architect ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. … Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician ...

risks, trends and opportunities for improvement.Support regular service review meetings with customers, presenting performance metrics, service reports and improvement plans.Contribute to service initiatives using ITIL best practices to enhance service quality.Coordinate major incident communication and oversee service recovery activities.Support contract renewals and commercial discussions.Coordinate and provide appropriate communication … picture..4+ years of relevant IT Managed Services or IT Service Delivery experienceDemonstrate experience in creating, negotiating and maintaining SLAs.Project management mythology knowledgeShow understanding of ITIL service management principlesCommunication and stakeholder relationship skillsExperience managing service reviews, customer governance meetings and continual service improvement programmes.Knowledge of supplier management processes.Commercial awareness with ...

Line level. Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network. Experience in using ITIL based ticketing system (ITIL foundation preferred). Our People Our people are what makes Exponential-e Group the company it is today. This year’s employee ...

recoverability. * Lead system changes, releases and disaster recovery testing. * Work closely with Infrastructure, Development, Security and third-party suppliers to deliver operational excellence. * Champion ITIL best practices and continual service improvement. * Mentor colleagues and help develop technical capability across the team. Required Skills & Experience * Proven experience supporting Unisys mainframe environments. … Operations, Production Support or Mainframe Operations. * SQL Server administration, performance tuning and troubleshooting. * Windows Server, PowerShell, SFTP and Azure DevOps experience. * Good understanding of ITIL/ITSM processes within regulated environments. * Excellent communication, problem-solving and stakeholder management skills. By applying to this advert you are giving CPS Group ...

desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills ...

data held within the Department. Develop and implement plans and procedures for the provision of local and national data warehouse services within an ITIL framework as part of any NHS Wales Service Management Strategy. Lead on any development plans where there is a requirement for data engineering and warehousing involvement … ability and Integration Services package creation. Extensive experience and knowledge in the data warehouse development cycle including change control, documentation, upgrades and archiving. Desirable ITIL qualified or demonstrable equivalent experience In-depth knowledge of NHS data sets Big Data analytic technologies, including evaluating developing technologies and solutions, designing and developing ...