1 to 25 of 30 ITIL Jobs in Wales

Highly skilled in either Azure or GCP An excellent communicator (presenting and authoring) to wide audiences. Have an appreciation of finances within a technical environment. Passionate follower of the ITIL framework, to support policies and processes for service build and delivery. Adapted at negotiating and relationship building with a variety of stakeholders. Main duties of the job Responsible for managing More ❯

Familiarity with monitoring tools (CloudWatch, Prometheus, ELK). Excellent problem-solving and stakeholder management skills. Relevant IT qualification or equivalent experience. Desirable: AWS certifications, experience with Azure and M365, ITIL-aligned environments. What you'll get in return In return, you will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one More ❯

Familiarity with monitoring tools (CloudWatch, Prometheus, ELK). Excellent problem-solving and stakeholder management skills. Relevant IT qualification or equivalent experience. Desirable: AWS certifications, experience with Azure and M365, ITIL-aligned environments. What you'll get in return In return, you will enjoy remote working, holidays starting at 28 days per annum plus bank holidays, with an increase of one More ❯

projects your ideas and input will always be valued! Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in More ❯

projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in More ❯

digital or infrastructure transformation initiatives. Strong documentation skills to produce architecture blueprints, RFP responses, and strategic presentations , technical due diligence, and vendor evaluations. Desirable: Familiarity with Agile, DevOps, and ITIL practices. Ability to bridge architecture with operations, ensuring designs are maintainable, observable, and resilient. Ability to select and integrate best-of-breed solutions across multi-vendor environments. Who are we More ❯

projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in More ❯

DNS, domain and SSL management Strong communication skills in English Degree in Cyber Security, Computer Science, or a related field Bonus Points For: Industry certifications (eg, CISSP, CISM, CEH, ITIL) Familiarity with ISO 27001, SOC2, GDPR, or NIST frameworks Experience with cloud infrastructure security (AWS, GCP, Azure) Background in tech, digital media, or regulated industries Whats in It for You More ❯

you Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you More ❯

systems Business management qualification Technical qualification relevant to application management, printer routing, etc. Project management qualification, preferably accredited PRINCE2 practitioner Teaching/training qualification, or equivalent experience. ISTQB Qualification ITIL Foundation certification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯

Experience of FHIR/HL7 Experience of API's Experience of Testing & Assurance Processes Security and Compliance Applications Support Essential Experience of managing a third line applications support team ITIL Experience Technical Understanding of Clinical Applications within the NHS. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such More ❯

of Identity Threat Management Experience or understanding of SentinelOne MDR Experience in using third party SOC provision Experience or understanding of Mimecast Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance Excellent problem-solving and communication skills Server, PC and networking hands on experience Ability to manage multiple projects and priorities effectively Problem-solving skills and the … ability to work well with all levels of the business Good knowledge of internet security and data privacy principles Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications More ❯

of Identity Threat Management Experience or understanding of SentinelOne MDR Experience in using third party SOC provision Experience or understanding of Mimecast Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance Excellent problem-solving and communication skills Server, PC and networking hands on experience Ability to manage multiple projects and priorities effectively Problem-solving skills and the … ability to work well with all levels of the business Good knowledge of internet security and data privacy principles Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications More ❯

two of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) Citrix Certified Architect (CCA). Certified Information Systems Security Professional (CISSP) ITIL Service Manager/Expert Certificate Evidence of continuing professional development Desirable ITIL Service Management qualification. Educated to Masters level, either MBA or MSc Management qualification Experience Essential Advanced theoretical and More ❯

on, Early Life Support and subsequent BAU Grow a culture that celebrates success based on customer insight and performance. Governance, Risk & Compliance Ensure operational policies and procedures align with ITIL, ISO, GDPR, and other relevant frameworks. Maintain clear audit trails, SLA adherence, and service reporting Requirements What we are looking for? Essential: Proven experience leading a Managed Services or IT … Service Desk function within an MSP Experience of managing Managers within the function Strong operational knowledge of ITIL frameworks, particularly Incident, Problem, Change, and Major Incident Management. Demonstrable success in driving team performance through KPIs, coaching, and career development initiatives. Excellent customer-facing communication skills across written, verbal, and presentation formats, including high-stakes incident or escalation scenarios. Proficiency in … tools, networking basics, endpoint support). Ability to lead process improvement and continuous service optimisation initiatives. Experience working under compliance standards (e.g. ISO 27001, Cyber Essentials+, GDPR). Desirable: ITIL v4 certification at Managing Professional or Strategic Leader level. Experience introducing or managing automation, AI-enhanced triage, or self-service platforms in a service desk setting. Familiarity with RMM platforms More ❯

a salary of £26,150 and benefits. Key Responsibilities: Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. … Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting More ❯

a salary of £26,150 and benefits. Key Responsibilities: Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. … Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting More ❯

clinicians. All support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Main duties of the job Develop and … the supporting documents or please click Apply now to view in Trac Person Specification Qualifications and/or Knowledge Essential Educated to degree level or equivalent knowledge/experience. ITIL V3 Foundation Accreditation or equivalent knowledge and experience. In depth knowledge of Service Provision standards and their application. Desirable ISEB Foundation in Enabled Business Change Experience Essential Extensive experience in … to assimilate complex ideas/material and argue cases in a clear persuasive way. Ability to continue to learn (new technologies and health care practices). Desirable In depth ITIL Service Management skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a More ❯

maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month … and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable More ❯

maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month … and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable More ❯

development Technical accreditation in at least two of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA) ITIL Foundation ITIL Practitioner Certificates Project management foundation qualification, PRINCE2, Agile or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order More ❯

you must obtain permission from your current line manager prior to applying for this post. To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing in line with agreed incident management processes … To resolve problems from first principles andpast experience. Gain a sufficient level of knowledge of the nominated systemsin order torespond to user queries by shadowingappropriate teammembers. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first … A commitment to continuous professional development Desirable FEDIP Practitioner, or equivalent recognised intermediate level professional qualification. Theoretical and specialist knowledge gained via relevant certification such as: Service Desk Analyst ITIL Foundation Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations. Experience Essential Experience providing first-line IT support in a work environment, following More ❯

Job summary Transforming Patient Care Through Digital Innovation At Betsi Cadwaladr University Health Board (BCUHB), our vision is to "Transform patient care, safety and outcomes through digital technology and transformation to enhance ways of working." We're on an exciting More ❯

an active role in team meetings and workshops. What you'll need to succeed Previous experience in a 1st/2nd line IT Service Desk support role Knowledge of ITIL-aligned environments Strong technical skills in Microsoft Active Directory, Windows operating systems, and Microsoft Office applications Experience with end-user hardware setup, troubleshooting, and diagnostics Excellent communication skills with the … ability to build strong relationships and provide solution-focused support A proactive approach to promoting IT policies and security within the organisation Relevant qualifications such as ITIL v4 Foundation or Prince2 are desirable. What you'll get in return In return, you will enjoy a competitive salary and benefits package, along with opportunities for professional development and training. Benefits also More ❯

Knowledge of operating systems including all current Microsoft Desktop and Server operating systems. Sufficient knowledge of applications and systems to support fault diagnosis. TCPIP Desktop configuration LAN Troubleshooting Desirable ITIL Foundation qualification Microsoft or other leading industry leading applications and systems related qualifications. Knowledge of Service Level Agreements Good understanding of Performance Management principles. General understanding of incident management. General … as part of a team. Able to adapt to change and keep up with new technologies using own initiative. Ability to work within Change. Experience of working within an ITIL environment. Able to learn new technologies and IT application and systems quickly, through both self-study and professional course Desirable Understands the Data Protection Act and its implications of the More ❯