18 of 18 ITIL Jobs in Wales

Microsoft Windows Server, SQL, IIS Practical experience in log analysis Working experience in large-scale client upgrades/refresh programme Good knowledge in ITIL service Delivery and Service Support Good problem solving skills Knowledge/experience of working with virtual environments(VMware/Hyper-V) Knowledge/experience of working ...

environment Ability to lead, motivate, and develop high-performing teams Preferred Qualifications: Degree (or equivalent) in an ICT-related discipline CISM or equivalent certification ITIL qualification Strong influencing and negotiation skills What's in it for you; Circa 65k plus car allowance (salary negotiable depending on experience) Onsite working Monday ...

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

experience (Essential) Nice to have: Azure IaaS design and deployment Firewall and network security technologies PowerShell or automation experience Microsoft, VMware, CompTIA or ITIL certifications (or working towards them) If you're an IT Engineer looking for responsibility, variety and a role where your input actually counts, this ...

Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors ...

Management platforms (Preferably Remedy). Experience working to tight SLAs. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL best practice. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please ...

compliance activities. Essential Skills Windows administration (Level 1/2) VMware SQL Server (Level 1) PowerShell scripting Networking (Level 1) Strong understanding of ITIL principles Desirable Hands-on experience with BMC Remedy Background working to tight SLAs To learn more, please do reach out to Tom Royston via email ...

Experience working as a Release Manager in a Financial Services organisation or other high regulated environment would be an advantage If you hold an ITIL certification this would also be an advantage although not essential What you'll get in return The organisation offers a great working environment plus ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

Principal Architect, Programme Technical Lead or similar) Proven experience delivering secure IT services within the MOD Strong background in service architecture, technical governance and ITIL-based service delivery Experience leading technical transitions, onboarding or complex service integrations Excellent stakeholder engagement skills at senior and executive level Knowledge of Defence security ...

environments, data centre operations, and service resilience. Experience managing suppliers and holding them accountable for SLAs and service performance. Solid grasp of service delivery, ITIL practices, service transition, and operational governance. Experience working across legacy and modern network environments (Cisco, Juniper). Analytical mindset with the ability to navigate risk ...

into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around the required ITIL services and subsequent service delivery for the ARP Service … report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes Identify, record and manage all service vulnerabilities which impact or may impact the Customer Review existing IT Service Management processes, particularly Problem Management, present ...

Accreditations Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management. Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines. Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions. Strong analytical and problem … with the ability to engage and influence both technical and non-technical stakeholders. Experience driving process optimisation and improving incident and problem management workflows. ITIL 4 Practitioner Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed ...

desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills calm, positive, professional and a great listener Good organisation and time management skills ...

Qualifications: Proven experience in a management role within IT service delivery, focusing on incident and problem management. Solid understanding and practical experience with the ITIL framework, specifically in incident, problem, and service management processes. Strong analytical skills with a focus on conducting Root Cause Analysis (RCA) and driving corrective actions. … communication skills, capable of engaging both technical and non-technical stakeholders. Experience in process improvement and an initiative-taking approach to optimising workflows. Desirable: ITIL 4 Practitioner in Incident and Problem Management. If you are interested in this position please apply online or for more information please email ...

Approximately 2-3 years' experience in the field. Strong background in IT support and understanding of service desk/service support environment Technical Skills ITIL certified (or strong understanding of ITIL practices as standard for IT support roles). Proficient in Microsoft services and tools. ServiceNow experience is advantageous. Industry ...

will play a key role in maintaining stable and resilient IT services, supporting service excellence and operational maturity. Key Responsibilities: Incident & Problem Management: Strong ITIL knowledge with hands-on experience delivering incident and problem management. Organisation & Prioritisation: Proven ability to manage multiple priorities in a fast-paced environment. Service Management … implementing preventative solutions. Requirements Proven management experience with a strong background in IT incident and problem management. Solid working knowledge of ITIL, particularly incident, problem, and service management. Strong analytical skills, with proven experience conducting RCA and driving corrective actions. Clear and effective communicator across technical and non-technical stakeholders. ...

scheduling recommendations to support effective and timely delivery Ensure alignment with financial constraints, delivery priorities, and organisational objectives Drive governance and planning frameworks (e.g. ITIL, PRINCE2 or similar methodologies) Support environment and infrastructure planning, including upgrades and improvements Ensure compliance with regulatory, security, and operational requirements Build strong relationships with … skills Ability to manage competing priorities, risks, and dependencies Experience balancing resource demand with business needs and budgets Familiarity with governance frameworks such as ITIL, PRINCE2, or similar Strong analytical and problem-solving capabilities Experience working with external vendors and delivery partners Understanding of regulatory, security, and operational risk considerations ...