1 to 25 of 33 ITIL Jobs in Wales

business analysis, or similar technical role • Preferred Fields of Study: Computer Science, Information Systems, Business Administration, Engineering or related field • Additional relevant certifications (e.g., ITIL, ServiceNow, SAP, Agile) preferred • Strong understanding of software development lifecycle (SDLC) and project management methodologies • Demonstrated ability to gather, analyze and document business requirements • Excellent ...

agreed ICT guidance. Experience At least 5 GCSE passes or equivalent including Maths and English An accepted industry qualification e.g., Microsoft, Cisco, CompTIA, ITIL or if not held, be willing to undertake Proven track record of providing first-line service desk support with network and server experience. Experience of Microsoft ...

induction process and agreed ICT guidance.ExperienceAt least 5 GCSE passes or equivalent including Maths and EnglishAn accepted industry qualification e.g., Microsoft, Cisco, CompTIA, ITIL or if not held, be willing to undertakeProven track record of providing first-line service desk support with network and server experience.Experience of Microsoft Windows client ...

agreed ICT guidance. Experience At least 5 GCSE passes or equivalent including Maths and English An accepted industry qualification e.g., Microsoft, Cisco, CompTIA, ITIL– or if not held, be willing to undertake Proven track record of providing first-line service desk support with network and server experience. Experience of Microsoft ...

communication skills. \n Desirable: \n SQL knowledge with the ability to write or amend queries. \n Experience working within local government. \n Knowledge of ITIL principles and service management. \n Experience supporting business-critical enterprise applications. \n How to Apply \n \n Quote the Job Title and Reference Number ...

required. Previous experience working with MS Teams is required. Managing Microsoft SharePoint and Teams Training Good understanding of Microsoft 365 products Knowledge of ITIL would be an advantage. Proficient in the use of MS Office applications (Word, Excel, Outlook, and Visio) Due to the volume of applications received for positions ...

facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer focused, proactive, and solutions driven Strong communicator ...

site visits where issues cannot be resolved remotely.Key Responsibilities:Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice.Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes.Ownership & Escalation Control: Take full ownership of escalated incidents ...

visits where issues cannot be resolved remotely. Key Responsibilities: Incident Management (Advanced Comms): Diagnose and resolve escalated telecoms and connectivity incidents in line with ITIL best practice. Service Level Management: Manage tickets within SLA, ensuring accurate updates, detailed diagnostics, and clear resolution notes. Ownership & Escalation Control: Take full ownership ...

Skills & Experience 1-3 years' experience in Application or Product Support (B2B/SaaS preferred). Strong troubleshooting and analytical skills. Good understanding of ITIL 4 principles. Strong SQL skills for querying, data validation and troubleshooting. Excellent communication and stakeholder management skills. If you'd like to hear more about ...

contract renewals As a successful Software Asset Management Administrator, you will have: Proven experience as a Software Asset Management Administrator in enterprise environments ITIL v4 and SAM certification (IAITAM, CSAM, BCS or equivalent) Strong licensing knowledge (Microsoft, Oracle, IBM, VMware, Adobe, ServiceNow) Experience with audits, compliance, ELPs and optimisation initiatives ...

environments.Key Responsibilities:Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice.Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records.Ownership & Escalation Control ...

Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation ...

ensure their successful adoption and ongoing use. Person Specification Qualifications/Knowledge Essential Qualified to degree level or with equivalent relevant experience Desirable ITIL Practitioner or equivalent knowledge and experience Training qualification or equivalent relevant experience Project Management qualification (e.g Prince 2) Experience Essential Working within a quality driven environment ...

proposal' button please fill this in (intro, relevant experience, and attach CV to this) Context The client operates a structured IT function aligned to ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management ...

proposal' button please fill this in (intro, relevant experience, and attach CV to this) Context The client operates a structured IT function aligned to ITIL principles, with established governance including CAB, release control, and security/compliance aligned to ISO standards. Significant progress has been made in governance, incident management ...

role, you'll need to have experience in a similar IT service improvement/IT service delivery role and be experienced with ITIL best practice. Coming from a technical hands-on background would be beneficial but not essential. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment ...

NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto Prince2/PMP, Agile Scrum Master, ITIL certifications Perks & Benefits Allocations for continuous learning & development Health & wellness programs \n #RemoteUK Veeva s headquarters is located in the San Francisco Bay Area with ...

workload distribution Produce clear, data-driven service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment Service Experience & Continuous Improvement Own and enhance the end-to-end service experience … with business and customer needs What Youll Bring Proven experience managing a Service Desk or technical support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills ...

sizeable portfolio. Background in utilities, energy, infrastructure or another highly regulated sector. Prince2 Practitioner (or equivalent) as a minimum, with MSP and ITIL highly desirable. Strong commercial and financial control experience across fixed-price and T&M delivery models. Confidence working with senior stakeholders and external suppliers, with the ability ...

techniques. Evidence of reflection and evaluation of knowledge and skill gaps. Qualifications Essential Degree in IT or business-related subject or equivalent relevant experience. ITIL Foundation. Knowledge of business process documentation techniques. Experience Essential Application incident and problem management skills. Understanding of NHS data standards and NHS data items. Understanding ...

communications managed servicesExcellent customer facing and relationship building skillsConfident with Excel, PowerPoint, Visio, Power BI and WordITSM experienceSecurity Cleared or willing to obtain clearanceDesirable:ITIL Foundation (v3 or v4)Experience in SIAM environmentsProcess design and improvement skillsWho You AreCustomer focused, proactive, and solutions drivenStrong communicator who can simplify technical informationCalm ...

service improvement initiatives Effective management of service risks and escalations Strong collaboration between customer and internal teams Efficient, commercially effective service delivery Experience & Qualifications ITIL v4 Foundation certification (essential) Previous experience as a Service Delivery Manager, Service Manager or Customer Success Manager within a technology, managed services or telecommunications environment … Experience managing a strategic or enterprise customer Strong understanding of ITIL service management principles Experience producing service reports and presenting to senior stakeholders Commercial awareness with an understanding of contracts and service performance Experience using ITSM platforms such as ServiceNow or equivalent Proficient with Microsoft Office, particularly Excel, PowerPoint ...

Control Language) Proficiency in Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understanding of ITIL fundamentals What We Offer £300 per day rate 6-month contract (inside IR35) Onsite working in Cardiff Flexible working options available upon completion of training Opportunity to work ...

Control Language) Proficiency in Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understanding of ITIL fundamentals What We Offer £300 per day rate 6-month contract (inside IR35) Onsite working in Cardiff Flexible working options available upon completion of training Opportunity to work ...