15 of 15 ITIL Jobs in Wales

Specification Qualifications and Knowledge Essential Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software applications Knowledge of: MS Active Directory MS Windows Server MS Exchange Desirable Registered with a relevant More ❯

knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . IT degree or equivalent experience. ITIL Foundation mandatory with extensive (three years) service management experience Extensive business experience and ability to build and maintain complex relationships. Experience of managing in a matrix management environment. Able and More ❯

Incident & problem Management. Strong analytical skills with experience in root cause analysis and trend identification. Excellent stakeholder management, able to communicate effectively at all levels, including to the Executive. ITIL v3/v4 certification (Managing Professional preferred). Benefits Competitive Benchmarked Salary 25 days holiday Discretionary bonus scheme Employee assistance programme Annual holiday buy (up to 3 extra days) Salary More ❯

and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business. Collaborate with senior More ❯

or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career. More ❯

or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career. More ❯

Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity with Catalyst supervisor modules, power supplies, and fan systems Experience across More ❯

improve delivery and efficiency What you bring Experience in service transition, onboarding, or customer-facing technical roles such as solutions engineering, IT support, or service desk Practical understanding of ITIL and its application in live service environments Experience working within or managing multi-vendor environments Strong communication and stakeholder engagement skills, able to build trust with both technical teams and More ❯

stakeholders at all levels Good understanding of data, reporting, and system integration Experience with compliance, risk, and scalable solutions during delivery Nice to have: Certifications like Prince2, Agile, PMP, ITIL Background in technical programme or project delivery Interested? This is a meaty 12-month role with high visibility and real impact. Please get in touch if you’re ready to More ❯

champion,' ensuring reported difficulties are managed effectively through to resolution, while delivering a professional and customer-focused service. This role requires strong IT support experience, a sound understanding of ITIL practices, and excellent communication skills. You'll be part of a team that plays a critical role in maintaining reliable IT services to staff, patients, and stakeholders. Duties & Responsibilities Act … and incident updates. Resolve user issues promptly, drawing on first principles and previous experience. Shadow colleagues to build knowledge of supported systems and improve response to user queries. Maintain ITIL awareness, ensuring professional service delivery. Monitor and report on performance against Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Manage requests for change in line with the National … policies. Essential Experience Providing first-line IT support in a Service Desk environment within the NHS Supporting a large and varied user base in IT systems. Working in an ITIL service environment. Meeting SLA targets and managing workloads effectively. Delivering high-quality customer service. Educated to A-level, diploma, or equivalent experience. Commitment to continuing professional development. ITIL Foundation Certificate More ❯

technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP More ❯

issues in a manufacturing environment. Strong understanding of manufacturing processes and MES workflows . Familiarity with database technologies (e.g., SQL), scripting, and integration with shop-floor equipment. Knowledge of ITIL (IT infrastructure Library) or similar service management frameworks is an advantage. Experience with software development methodologies (e.g., Agile) and version control systems (e.g., GitHub). Proficient in one or more … required . Education & Qualifications A B achelor's/Masters degree in Engineering , Software development, I nformation technology, or a related field. Advanced degrees or certifications are a plus. Itil 4 , GMP or Database technologies i s a plus Travel Requirements Position involve travel up to 10 % of the time, mostly within Europe , Asia Pacific, and Americas. Most trips will More ❯

implement the EPMO vision, strategy, and roadmap in alignment with the organisation's IT and business objectives. - Establish and enforce project management standards, tools, and methodologies (e.g. PRINCE2, Agile, ITIL) to ensure consistent delivery across all projects and programmes. - Oversee the full project and programme portfolio, ensuring prioritisation, resource allocation, and risk mitigation are effectively managed. - Lead and mentor a … or technology-driven environment. You'll need strong knowledge of project and programme management methodologies (e.g. PRINCE2, MSP, Agile, P3O) as well as relevant certifications such as PMP, MSP, ITIL, or equivalent are highly desirable. As well as a competitive salary, you will benefit from a generous bonus, car allowance and benefits package. This is a permanent role with a More ❯

implement the EPMO vision, strategy, and roadmap in alignment with the organisation's IT and business objectives. - Establish and enforce project management standards, tools, and methodologies (e.g. PRINCE2, Agile, ITIL) to ensure consistent delivery across all projects and programmes. - Oversee the full project and programme portfolio, ensuring prioritisation, resource allocation, and risk mitigation are effectively managed. - Lead and mentor a … or technology-driven environment. You'll need strong knowledge of project and programme management methodologies (e.g. PRINCE2, MSP, Agile, P3O) as well as relevant certifications such as PMP, MSP, ITIL, or equivalent are highly desirable. As well as a competitive salary, you will benefit from a generous bonus, car allowance and benefits package. This is a permanent role with a More ❯

implement the EPMO vision, strategy, and roadmap in alignment with the organisation's IT and business objectives. - Establish and enforce project management standards, tools, and methodologies (e.g. PRINCE2, Agile, ITIL) to ensure consistent delivery across all projects and programmes. - Oversee the full project and programme portfolio, ensuring prioritisation, resource allocation, and risk mitigation are effectively managed. - Lead and mentor a … or technology-driven environment. You'll need strong knowledge of project and programme management methodologies (e.g. PRINCE2, MSP, Agile, P3O) as well as relevant certifications such as PMP, MSP, ITIL, or equivalent are highly desirable. As well as a competitive salary, you will benefit from a generous bonus, car allowance and benefits package. This is a permanent role with a More ❯