25 of 25 ITIL Jobs in Wales

project-driven environments. ________________________________________ Qualifications Essential * Relevant degree or significant ICT-related qualification. * Cisco CCNA certification (or equivalent experience in networking technologies). Desirable * ITIL Foundation certification. * Vendor certifications from leading technology providers. * IOSH, NEBOSH, or equivalent Health & Safety experience. Certes Computing (and all of its subsidiary companies) is committed ...

Desirable CompTIA A+ and Network+, Security + or equivalent. IT based A level Grade C or above/BTEC or equivalent. Degree or equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge ...

Desirable CompTIA A+ and Network+, Security + or equivalent. IT based A level Grade C or above/BTEC or equivalent. Degree or equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge ...

issues Experience of supporting and developing others, sharing knowledge and promoting a positive team culture Ability to contribute to capability building within a team ITIL 4 Foundation (training can be provided) Technical skills: Demonstrable experience working with Unix/Linux environments, including shell scripting Experience of automation and monitoring within ...

ongoing service as part of deployment. o As part of implementation, work with the wider Digital Services team, to ensure that the appropriate ITIL based Service Management processes are in place to support the new service\solution once live. o Initiate, develop and maintain relationships with service users, where appropriate ...

/managed service environment, with sufficient operational understanding to assure and govern Incident, Major Incident, Problem and Change processes. Strong knowledge of ITSM/ITIL practices with emphasis on process governance/assurance, controls, and continuous improvement. Good understanding of Service Desk operations (triage, categorisation, routing, escalation, knowledge ...

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

Desirable CompTIA A+ and Network+, Security + or equivalent. IT based A level Grade C or above/BTEC or equivalent. Degree or equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. ...

Microsoft Windows Server, SQL, IIS Practical experience in log analysis Working experience in large‐scale client upgrades/refresh programme Good knowledge in ITIL service Delivery and Service Support Knowledge/experience of working with virtual environments (VMware/Hyper‐V) Knowledge/experience of working with storage/backup ...

architecture frameworks, standards and controls Strong understanding of commercial, procurement and supplier delivery environments Experience developing high-performing technical teams and capability Awareness of ITIL, ISO9001 and ISO27001 frameworks Desirable skills for the Chief Architect include: Degree in a Digital, Technology or related discipline (or equivalent experience) TOGAF, Zachman ...

more of the following data network technologies: - oRouting & Switching oNetwork Access Control technologies oNetwork monitoring technologies oWireless technologies Desirable Masters qualification ITIL qualification. CCNP qualification. In-depth knowledge of firewalls Knowledge of modern telephony platform Registered with a relevant informatics professional body Knowledge of: oSIP ocloud telephony osoftware defined networking ...

Experience working as a Release Manager in a Financial Services organisation or other high regulated environment would be an advantage If you hold an ITIL certification this would also be an advantage although not essential What you'll get in return The organisation offers a great working environment plus ...

effectively under pressure and a willingness to take ownership Positive and professional attitude Experience working in a pressurised customer focused Service Desk within an ITIL based environment What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company ...

seeking a Digital Infrastructure Lead to oversee IT infrastructure for critical healthcare services. This role demands strong expertise in Microsoft Windows Server, SQL, and ITIL service delivery. Responsibilities include providing technical support and resolving complex IT issues within a clinical environment. Ideal candidates will have experience in customer liaison ...

communication skills with the ability to translate business requirements using analysis methods and requirements gathering. Understanding and experience of the AGILE software development and ITIL support & service frameworks. Experience in operating and using architecture modelling tools (TOGAF, Zachmann etc). Ability to understand, analyse and create analysis models in various ...

technologies (advantageous) Good knowledge of Windows Server environments Certifications such as CCNP, CCIE, JNCIP or equivalent (highly desirable) Experience working within structured IT environments (ITIL beneficial) A proactive, solutions‑focused approach and strong communication skills This role is ideal for a dedicated professional who wants to apply their expertise within ...

Windows Server administration experience • Exposure to containerisation technologies would be beneficial • Experience working within structured IT service environments Desirable certifications • CCNP/CCIE • JNCIP • ITIL certification or framework exposure What’s on offer • Competitive salary from £48,000 • Permanent, full-time opportunity • Modern on-site working environment • Cycle to work ...

Leadership. Degree level education or equivalent - mandatory. Prince 2 Practitioner or equivalent Project management qualification - mandatory. Managing Successful Programmes (MSP) or equivalent - highly desirable. ITIL experience/qualification - desirable. To apply for this IT Security Programme Manager position, please apply online or for more information please contact ...

Qualifications • Degree level education or equivalent - mandatory • Prince 2 Practitioner or equivalent Project management qualification - mandatory • Managing Successful Programmes (MSP) or equivalent highly desirable • ITIL experience/qualification desirable (helpful for interaction with IT Operations and Acceptance into Service) Job Dimensions The role will be responsible for the operational management ...

programme planning and reporting capability Strong commercial and budget management experience Previous experience managing Project Managers or delivery teams Prince2 Practitioner certified MSP or ITIL certifications desirable Why apply? Opportunity to lead a business-critical transformation programme Large-scale investment and long-term roadmap Senior stakeholder exposure and strategic influence ...

planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You’ll Bring Proven experience managing a Service Desk or technical … support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across ...

Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings an... ...

Cardiff office based Mon – Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings … resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within ...

Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings … resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within ...

Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems … ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable To apply or find out more, please get in touch. ...